RoadVitals

2010 Mack Gu

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
1
Latest Mar 5, 2014
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
4
Latest Apr 18, 2014
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0

Overview

Our database contains 1 NHTSA owner-reported complaint for the 2010 Mack Gu, most frequently naming the driver assistance and engine categories. 4 safety recalls have been issued covering this model year; and 206 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Driver assistance150.0%
  • Engine150.0%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

4 campaigns cover this model year

View all 4

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
14V208000

EXTERIOR LIGHTING:TURN SIGNAL:FLASHER UNIT

Apr 18, 2014
44,047 units potentially affected
The defect: Mack Trucks Inc. (Mack) is recalling certain model year 2010-2014 CHU, CXU, and MRU, 2007 CT and CV, 2008-2014 GU, and 2011-2014 LEU, and TD trucks manufactured February 28, 2006, through November 8, 2013, and equipped Hamsar Electronic Flasher. The hazard warning lights may fail.
The risk: A failure of the hazard warning lights could reduce the trucks visibility, increasing the risk of a crash.
The remedy: Mack will notify owners, and dealers will replace the electronic flasher unit, free of charge. The recall will begin by mid-June 2014. Interim letters went out to owners on June 23, 2014. The recall began on July 25, 2014. Owners may contact Mack customer service at 1-866-298-6586. Mack's number for this recall is SC0379.
Mack Trucks, Inc.Manufacturer number SC0379View on NHTSA.gov
14V078000

ELECTRICAL SYSTEM

Feb 21, 2014
70,208 units potentially affected
The defect: Mack Trucks, Inc. (Mack) notified the agency on February 20, 2014, that they are recalling certain model year 2010-2012 CHU, CXU, GU and TD vehicles manufactured from June 16, 2009, through July 8, 2011. While continuing to research the scope of the issue, Mack expanded the recall on November 18, 2014 to include certain model year 2008-2009 and 2013-2014 CHU, CXU, GU and TD vehicles manufactured from June 16, 2009, through July 8, 2011. Having completed its investigation, Mack once again expanded the recall during February 2015 to include an additional 53,780 vehicles from model years 2007 and 2015. The recall now covers model year 2007-2015 includes CHU, CXU, GU and TD vehicles produced October 13, 2006, through October 3, 2014. In the affected vehicles, the Electronic Power Distribution Module (EPDM) may be contaminated from water leaks in, and around, the windshield. If exposed to water leaks, contaminants such as road salts may deposit on the EPDM.
The risk: Deposits of contaminants may result in the circuits being bridged, creating a high resistance short, increasing the risk of a fire.
The remedy: Mack has notified owners, and dealers will inspect the EPDM. If contamination has occurred, dealers will replace the EPDM and address the leak, free of charge. Owners of model year 2010-2012 CHU, CXU, GU and TD vehicles were initially notified April 24, 2014. Owners affected by the recall expansions were notified in February 2015. Owners may contact Mack Trucks at 1-336-393-2000. Mack's number for this recall is SC0375.
Mack Trucks, Inc.Manufacturer number SC0375View on NHTSA.gov
11V292000

ELECTRICAL SYSTEM:12V/24V/48V BATTERY:CABLES

May 20, 2011
771 units potentially affected
The defect: MACK TRUCKS IS RECALLING CERTAIN MODEL YEAR 2008-2011 GU HEAVY TRUCKS MANUFACTURED FROM SEPTEMBER 12, 2007, THROUGH APRIL 8, 2011, WITH A FOUR BATTERY CABLE DESIGN. AS A RESULT OF THE ROUTING AND CLIPPING USED, THE BATTERY CABLES MAY COME INTO CONTACT WITH FRAME HARDWARE, WHICH, AS A RESULT OF CHAFING, MAY CAUSE THE INSULATION TO BECOME WORN TO A POINT WHERE A SHORT OCCURS.
The risk: A SHORT CAN POTENTIALLY CAUSE A VEHICLE FIRE.
The remedy: DEALERS WILL RE-ROUTE THE BATTERY CABLES AND REPLACE THE CABLES IF CHAFING HAS OCCURRED. THIS SERVICE WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON JULY 11, 2011. OWNERS MAY CONTACT MACK TRUCKS AT 1-800-866-1177.
MACK TRUCKS, INCManufacturer number SC0354View on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Driver assistanceEngine
Filed Mar 5, 2014

TL* THE CONTACT OWNS A 2010 MACK TRUCK GU712. THE DRIVER WAS TRAVELING 30 MPH AND ATTEMPTED TO DECELERATE WHEN THE VEHICLE SUDDENLY ACCELERATED. THE DRIVER WAS ABLE TO APPLY THE BRAKES AND MAINTAIN CONTROL OF THE VEHICLE. THE ENGINE RPMS INCREASED 12000-17000, AND CONTINUED TO INCREASE WHEN THE ENGINE WAS SHUT OFF. THE CERTIFIED MECHANIC INSPECTED THE TRUCK AND REPLACED THE THROTTLE. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 9,015. UPDATED 05/12/14*LJ THE CONSUMER STATED WHILE IN OPERATION, THE UNIT WAS ABNORMALLY HARD TO MAINTAIN. WHEN HE PROCEEDED FROM A STOP, THE THROTTLE WAS ABOVE IDLE. THE CONSUMER WAS INFORMED THE THROTTLE WAS DEFECTIVE.

NHTSA ID
10567416
Incident
Mar 3, 2014
Mileage
9,015 mi

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

CBR-2350 202402

ELECTRICAL SYSTEM

CBR -Telematics Gateway (TGW) Connect Ability Issues

CBR-2347 202402

ELECTRICAL SYSTEM

CBR - Active "Set Park Brake" Message On Drivers Information Display (DID).

CBR-202 202402

POWER TRAIN

CBR - Automated Manual Transmission ( AMT ) Flywheel Pilot Bearing Wear On Input Shaft.

CBR-2320 202312

ENGINE AND ENGINE COOLING

CBR: For vehicles equipped with an 11L engine, the plastic saddle bracket holding the a/c line on the left side of the engine may move excessively and rub the area where it secures the line.

M-465-001 202311

POWER TRAIN

TSB: Mack Trucks now offer an improved HD Inter-Axle Through Shaft for the CRD 125, 150, 180, and 200 family carriers. The new HD shaft went into production on January 23rd, 2023 for 2.54 - 3.50 axle ratios and April 1st, 2023 for 3.56 - 3.98 ratios. The new HD through shaft is an upgrade over the current standard shaft and can now be used as a replacement part instead of the standard shaft. The new HD shaft has a new design to increase strength, longevity and life over the standard shaft.

M-141-001 202308

ENGINE AND ENGINE COOLING

TSB: Air Restriction Indicator

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Mack Gu by model year
YearComplaintsRecallsInvestigationsIssue Index
2018100—
2017000—
2016001—
2015100—
2014100—
2013100—
2012000—
2011050—
2010Viewing140—
2009171—
2008090—
2007020—
2006000—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.