RoadVitals

2013 Mack Gu

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
1
Latest Aug 23, 2016
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
0
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0

Overview

Our database contains 1 NHTSA owner-reported complaint for the 2013 Mack Gu, most frequently naming the body & structure category. 184 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Body & structure1100.0%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

No recalls in our database for this model year

That does not guarantee a specific vehicle is unaffected — recalls are issued against VINs, and new campaigns are announced regularly. Check a VIN on NHTSA.gov.

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Body & structure
Filed Aug 23, 2016

TL* THE CONTACT OWNS A 2013 MACK GU713. THE CONTACT RECEIVED NOTIFICATION OF A MANUFACTURER RECALL PERTAINING TO THE STRUCTURE OF THE VEHICLE. THE DEALER WAS UNABLE TO SCHEDULE A REPAIR WITHIN A REASONABLE TIME FRAME. THE CONTACT ALSO MADE SEVERAL ATTEMPTS TO REACH THE MANUFACTURER TO DETERMINE WHEN THE REMEDY AND PARTS WOULD BECOME AVAILABLE. THE NHTSA CAMPAIGN NUMBER WAS NOT PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

NHTSA ID
10897901
Incident
Aug 1, 2016

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

CBR-2350 202402

ELECTRICAL SYSTEM

CBR -Telematics Gateway (TGW) Connect Ability Issues

CBR-2347 202402

ELECTRICAL SYSTEM

CBR - Active "Set Park Brake" Message On Drivers Information Display (DID).

CBR-202 202402

POWER TRAIN

CBR - Automated Manual Transmission ( AMT ) Flywheel Pilot Bearing Wear On Input Shaft.

CBR-2333 202401

ELECTRICAL SYSTEM

CBR: TGW Will Not Connect After SIM Card Replacement

CBR-2320 202312

ENGINE AND ENGINE COOLING

CBR: For vehicles equipped with an 11L engine, the plastic saddle bracket holding the a/c line on the left side of the engine may move excessively and rub the area where it secures the line.

M-465-001 202311

POWER TRAIN

TSB: Mack Trucks now offer an improved HD Inter-Axle Through Shaft for the CRD 125, 150, 180, and 200 family carriers. The new HD shaft went into production on January 23rd, 2023 for 2.54 - 3.50 axle ratios and April 1st, 2023 for 3.56 - 3.98 ratios. The new HD through shaft is an upgrade over the current standard shaft and can now be used as a replacement part instead of the standard shaft. The new HD shaft has a new design to increase strength, longevity and life over the standard shaft.

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Mack Gu by model year
YearComplaintsRecallsInvestigationsIssue Index
2018100—
2017000—
2016001—
2015100—
2014100—
2013Viewing100—
2012000—
2011050—
2010140—
2009171—
2008090—
2007020—
2006000—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.