RoadVitals

2016 Mack Lr

Recalls, owner-reported complaints, investigations and safety data

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
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Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
3
Latest Apr 18, 2017
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
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Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
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Overview

Our database contains no NHTSA owner-reported complaints for the 2016 Mack Lr. 3 safety recalls have been issued covering this model year; 1 NHTSA investigation names it; and 227 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

Safety recalls

3 campaigns cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
17V261000

ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR

Apr 18, 2017
3,282 units potentially affected
The defect: Mack Trucks, Inc. (Mack) is recalling certain 2015-2018 LR and 2011-2018 TerraPro (LEU and MRU) trucks. The alternator cable may be insufficiently thick to handle the current, and, as a result, may overheat.
The risk: If the alternator cable overheats, it would increase the risk of a fire.
The remedy: Mack will notify owners, and dealers will replace the alternator cable, free of charge. The recall began on June 16, 2017. Owners may contact Mack customer service at 1-800-866-1177. Mack's number for this recall is SC0407.
Mack Trucks, Inc.Manufacturer number SC0407View on NHTSA.gov
16V099000

POWER TRAIN:DRIVELINE:DRIVESHAFT

Feb 19, 2016
33,981 units potentially affected
The defect: Mack Trucks, Inc. (Mack) is recalling certain model year 2012-2016 Granite (GU), Pinnacle (CHU, CXU), TerraPro (LEU, MRU), Titan (TD), and LR trucks manufactured from September 1, 2011, through September 8, 2015. The cap nut that retains the interaxle driveshaft yoke to the rear axle input shaft may loosen.
The risk: If he cap nut loosens and falls off, the yoke can separate from the axle input shaft and allow the drive shaft to disconnect, increasing the risk of a crash.
The remedy: Mack will notify owners, and dealers will replace the cap nut. The input shaft threads will be inspected for damage. Any damaged input shaft will be replaced. These repairs will be performed free of charge. An interim notice was sent to owners on April 25, 2016. The recall began on June 7, 2016. Owners may contact Mack customer service at 1-610-709-2131. Mack's recall campaign number for this recall is SC0399.
Mack Trucks, Inc.Manufacturer number SC0399View on NHTSA.gov
15V702000

ENGINE AND ENGINE COOLING:ENGINE:OTHER FUEL TYPES:TURBO/SUPERCHARGER

Oct 26, 2015
2,571 units potentially affected
The defect: Mack Trucks, Inc. (Mack) is recalling certain model year 2010-2016 Granite (GU), LR, and TerraPro (LEU, MRU) trucks manufactured November 17, 2009 to October17, 2015. The affected trucks have engines with a turbocharger oil supply line that may contact or interfere with the turbocharger inlet elbow, clean air intake clamp, or the air fuel control tube, and result in an oil leak.
The risk: If the turbocharger oil supply line oil leaks in the proximity of the engine exhaust manifold there would be an increased risk of a fire.
The remedy: Cummins will notify owners on behalf of Mack, and dealers will inspect for oil supply line interference or damage, eliminating the interference and replacing the oil supply line, as necessary, free of charge. The recall is expected to begin November 30, 2015. Owners may contact Cummins at 1-800-343-7357 or Mack customer service at 1-800-866-1177. Cummins' number for this recall is SC0396.
Mack Trucks, Inc.Manufacturer number SC0396View on NHTSA.gov

Safety investigations

NHTSA inquiries naming this vehicle. An investigation is not a finding of a defect.

PE20005ClosedPreliminary Evaluation

mDrive Transmission Failure to Disengage

Opened Apr 28, 2020
Closed Apr 4, 2022

On April 28, 2020, the Office of Defects Investigation (ODI) opened PE20-005 to investigate reports of 2013-2015 Mack CHU and CXU trucks equipped with mDrive transmissions continuing to push forward when stopping, possibly increasing the risk of a crash. After more field reports were discovered, the scope of the investigation was expanded to cover MY 2013-2016 vehicles. The mDrive transmission is Mack's version of Volvo's I-Shift transmission, an automated manual transmission that allows gear shifting without the use of a clutch pedal. Early I-Shift transmissions were recalled (13V-268) to address a missing redundant clutch disengagement switch that could prevent the clutch from automatically disengaging when the brake was applied. If a loss of signal from the brake air pressure switch occurred, the clutch would remain engaged while braking.Although Mack's mDrive transmission adopted the latest Volvo I-Shift design and was built with the redundant clutch switch, ODI received field reports alleging that the mDrive transmission would not disengage when coming to a stop like the Volvo I-Shift transmissions in recall 13V-268.After more than a year of information requests, data exchanges and grouping, and analyzing data, ODI was able to correlate two versions of transmission software (ID 23084009 and ID 23084004), with two frequently replaced parts ('solenoid valve' and 'cylinder assy clutch') as outliers. However, Mack dismissed the replacement parts as being normal service parts for worn clutch systems.According to Mack, unlike the I-Shift recall, loss of one or more of the switches would not keep the clutch engaged but might cause a delay in the clutch disengaging, possibly due to the software/control system settings, the worn parts and system reaction time.To demonstrate the possible switch failure outcomes, Mack outfitted a subject model truck with a panel that could disable each switch on command. During test drives at the Mack facility, the demonstrator truck stopped when the brake was applied each time, and the truck did not stall when the brake was applied, even when the clutch was engaged. Even though failure of one of the switches could delay clutch disengagement, the stopping distance would still be shorter than one of the recalled Volvo I-Shift transmission trucks. With this information, as well as a lack of known crash incidents related to this complaint, ODI concludes that the Mack vehicles do not present an unreasonable risk to motor vehicle safety. Although ODI is closing this PE, Mack/Volvo should continue improving the transmission control unit software to further refine the clutch disengagement strategy. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. Claims are still being submitted and the Agency will continue to monitor the issue and reserves the right to take further action if warranted by new circumstances.

POWER TRAIN:MANUAL TRANSMISSION

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

No owner complaints recorded for this model year

Either none have been filed with NHTSA, or this vehicle is too new for reports to have accumulated.

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

CBR 2362-3 202604

POWER TRAIN

CBR - Mack Carrier Nut Adhesive Change.

CBR 2573-1 202604

POWER TRAIN

CBR - Mack Chassis - Through Shaft Bearing Retainer Breakage On Mack Carriers.

CBR 820-9 202601

ENGINE; VEHICLE SPEED CONTROL

CBR - Mack Chassis - Engine Brake Only Works With The Brake Pedal, No Function During Cruise. US07 And Newer Emissions, Model Year 2008 And Newer.

CBR 2171-11 202511

ELECTRICAL SYSTEM; ENGINE

CBR - Mack Temperature Sensor Troubleshooting Guide

CBR 2515-1 102025

STEERING

CBR - Hard Steering Due to Steering Column Miter Box Corrosion – Inspection and Replacement Procedure

CBR 2488 072025

ELECTRICAL SYSTEM

CBR - A significant GPS reporting issue is affecting fleet operations, with trucks maintaining back-office communication but failing to transmit GPS location data.

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Mack Lr by model year
YearComplaintsRecallsInvestigationsIssue Index
2027000—
2026000—
2025020—
2024060—
2023020—
2022010—
2021030—
2020010—
2019120—
2018010—
2017010—
2016Viewing031—
2015030—
2014010—
2013010—
2012010—
2011010—
2010010—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.