Owner-reported complaints naming the visibility system, filed with NHTSA
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Reports naming windshields, glass, wipers, defrosters and mirrors. Every record below is an owner-reported complaint about the 2019 Mazda CX-5 submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 10 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Shown in the owner’s own words, exactly as filed
Car will slam on brakes even if car is in opposite lane farther away. We have received sooo many chips amd cracks on windshield with 2 weeks. We purchased used and was informed windshield was replaced once already.
The side mirrors fold in and out automatically. Sometimes they will not open to driving position, leaving the driver without the ability to check them for lane changes. This is a common problem with the automatic mirrors on Mazda vehicles. I have had them repaired once under warranty, but the issue persists. The second issue is the automatic emergency braking. It has activated a few times without need or warning. I have come close to being rear-ended because of this and received negative feedback from other drivers that were following me (use your imagination).
Folding side mirror will not open all the way, causing a safety concern when driving.
On my Mazda CX-5, the auto-folding side mirrors began failing to open fully, resulting in poor visibility. It is possible that the mirrors may become fully folded and unable to open resulting in compromised awareness when driving. It is not possible to force the mirrors open without risking damage to the internal mechanism and no guarantee the mirrors would stay open. This seems to be related to Bulletin No.: 09-011/20, however service centers are declining to fix this outside of warranty. There are numerous cases of this happening documented on Mazda forums and online groups, and the service associate admitted to me that just the day before someone had come in for an identical problem, but the owner declined to pay for a nearly $2000 fix.
Windshield cracks too easy on 2019 Mazda CX-5. The car is 2019 and has already had 7 separate incidents (Crack and or Chip). Mazda knows of the problem and there are many Mazda customers that have reported problems with the integrity of the windshield. It's very concerning because it could be a safety issue if the windshield cracks so easy especially with all the objects and debris on the road that bigger vehicles like trucks kick up. I don't feel safe.
I purchased this vehicle used and with 35,000 miles on it, took it to Mazda for an oil change. The windshield wipers never seemed to work that well, and Mazda told me that the actual wiper arms (not blades) were installed on the wrong sides of the windshield (ie: Driver arm was on the passenger side, and Passenger arm was on the driver side). I removed them arms and reinstalled on the correct side and now the wipers work fine. I am reporting this as I assume they were installed incorrectly when the vehicle was manufactured, and I'm concerned that other vehicles may be affected.
The contact owns a 2019 Mazda CX-5. The contact stated while driving at approximately 75 MPH with the sunroof opened in the vent position, and the rear windows and driver's side and passenger windows opened, the contact stated he heard an abnormal sound like a gunshot and the sunroof glass shattered, and pieces of glass entered the cabin. The contact pulled over and observed that a hole measuring approximately 12 inches by 6 inches had opened in the sunroof. The contact noticed that the glass surrounding the hole had an uplifted edge of approximately 2 inches around the hole. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle had not been repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 48,000.
While I was driving on the highway at 60 mph the glass sunroof exploded with a loud bang. Luckily the sunroof shade was closed, otherwise shards of glass would have fallen on me causing injury and possible loss of control of the car. I immediately reported the incident to my insurance company and the next day brought the car into the Mazda dealership. The service manager claims he never heard of sun roofs exploding and there were no outstanding recalls on sunroofs. I left the car at the dealer for further inspection by Mazda.
At high speeds, air enters through the front windshield from outside of the car and into the cabin, making a whistling sound. It seems the problem is with the windshield design or fit.
WINDSCREEN STRESS CRACK 12 - 15 INCH UPPER END. NO VISIBLE EXTERNAL DAMAGE CAUSE, NO EVIDENCE OF DEBRIS DAMAGE. APPEARS AS MATERIAL DEFECT, MANY SIMILAR REPEATING COMPLAINTS ON THE NET. MAZDA REFUSES TO REPLACE UNDER WARRANTY, REFUSES TO INSPECT.
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
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