Reports submitted to NHTSA by owners and drivers, shown in full
Data refreshed
Our database holds 12 NHTSA owner-reported complaints for the 2026 Mazda CX-5. Each one is a report filed by an owner or driver and published by NHTSA without most of them being verified. A complaint is not a confirmed defect, not a recall and not a manufacturer bulletin. Narratives are shown exactly as filed.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Showing 1–12 of 12
Have a cracked windshield from a chip near the wiper area Mazda says needs to be replaced But they are on National back order Was told that when the windshield caves in or collapses Then an emergency order can be put in
This is a new rebuild of this vehicle with the electronics now being within the screen. Initially had SOS and telematics issues which most of these cars are having. These seem to be fixed after two updates by Mazda. Have continuously been having issues with connectivity with their app and the ability to access my car through the app. Including locking/unlocking the doors, starting the car, having access to info about my car like: mileage and tire pressure etc. Mazda continues to see these cars without proper fixes. I have been thru three updates. And there has been no fix to these issues. I am unable to access alerts or updates regarding the car as well.
SOS sounds at random Telemetry not working comes up at random Touchscreen on infotainment freezes
The windshield of my 2026 Mazda CX-5 suddenly fractured and developed a severe crack without any external road hazard or heavy stone impact. Under micro-photography, the root of the crack presents as a smooth, continuous stress fracture ("white line") with no physical crater or concentric shattering pattern. The authorized Mazda dealer and Safelite AutoGlass provided entirely contradictory diagnostic locations regarding the alleged "impact point," proving the source of the failure is highly ambiguous. On this vehicle, a standard, everyday micro-pit from normal road dust triggered a catastrophic structural fracture across the glass. This is a disproportionate failure indicating excessive internal manufacturing residual stress or structural pressure from the vehicle frame rather than owner wear-and-tear. Furthermore, this severe fracture directly obstructs the driver's forward vision and threatens the calibration and safety functionality of the i-Activesense forward-facing safety cameras mounted behind the rearview mirror, creating a sudden, severe driving safety hazard.
About a week ago, a "telematics error" message displayed, a single red light on the SOS button turned on, and it started beeping loudly. This has repeated multiple times. In this state the vehicle cannot automatically summon emergency help following a crash, and I cannot manually trigger an SOS call. More recently, June 17th, a new symptom has occurred. Vehicle's touchscreen display would not turn on. This display is required to access heating/cooling features including defrost/defog, and is used to show the backup camera. The dealer has informed us that these issues were all caused by a manufacturer-initiated over-the-air software update. We are currently scheduled to have a new software update installed to replace it on June 22nd.
I leased a brand new vehicle on June 8th. On June 12th, I took it to the dealer's service center because of a warning message, accompanied with a loud chime that said: "Emergency Call Unit Malfunction", the SOS red light was also on. I picked the car up today, June 15th. Shortly leaving the dealership, I was driving on the freeway crawling traffic with my husband and 4 year old child in the vehicle. Suddenly, the service/wrench icon started flashing on the dashboard, and the car's engine completely died and stalled while we were moving on the highway. At the exact second the engine died, dash and infotainment screen went completely black, the A/C shut off as well. I instantly lost my speedometer and all safety alerts while stuck in traffic. I was still stepping on my brakes, and turned my hazard lights on so we could pull over to safety. Screens went back on and engine came back on. We were fortunate to be by the nearest exit and took it. The screens went back on, but service light was still flashing. We were able to drive the car to Mazda, and was provided a loaner car. This is a massive safety issue and hazard that put my family in immediate danger on a busy highway just following a dealer service.
Complete software issues… 1-Yellow triangle with a red exclamation point 2-SOS alarm tone continuously goes off 3-Radio screen will freeze up, stop and restart to clear 4-Hey Google commands, will not turn AC off, Hey Google turn AC down, responds with turning the AC UP 4 degrees 5-Software turns off traction control 6-Extremely dangerous when Google does not work, and you have to look at the screen and not the road 7-Mazda has removed physical knobs for entertainment system, and AC system. With a failure of software this is dangerous 8-Why did Mazda put this model out for sale to the public, and NOT NOTIFY CUSTOMERS OF THIS POTENTIAL DANGEROUS ISSUE AT THE TIME OF SALE 9-In 2 months I have had to go back for service 3 times, with as many as 5 warning lights on the Custer at 1 time, all regarding software issues 10- Each time from the service department we get the… Mazda is aware of this issues but does not have a fix at this time 11- Paid $40,000 cash for this 2026 mazda cx5 premium, Is and or will this be considered lemon law in the state of Florida. 12- As of now the only fix is a hard reset by disconnecting the battery.
The vehicle's Automatic Emergency Braking (AEB) / Smart Brake Support system intermittently triggers "false positive" emergency braking events during critical driving maneuvers, specifically while accelerating to merge into highway traffic. During these events, the system violently applies the brakes with no external hazard present. Crucially, the vehicle fails to acknowledge driver override input. Depressing the accelerator pedal fully does not disengage the automatic braking, stripping the driver of vehicle control and exposing the vehicle to a severe risk of being rear-ended at high speed. Simultaneously, the vehicle experiences a persistent "In-Unit Telematics Malfunction" error on the dashboard, accompanied by rapid-fire mobile app notifications (14 alerts in a single day) stating "Critical Vehicle Malfunction: Vehicle cannot be driven." These communication module errors have persisted despite the dealership applying Mazda's latest software updates, indicating a critical network failure or hardware defect that compromises active safety systems.
The contact owns a 2026 Mazda CX-5. The contact stated while driving at an undisclosed speed, the instrument cluster displayed a black screen. The contact stated that several warning lights were illuminated. The dealer was made aware of the failure. In addition, the contact was informed that the failure was a known failure of the vehicle. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 930.
Three Loud Beeps on Startup. Car in Park, Doors Closed Seat Belt On No passengers Three Single Tone Loud Beeps are coming from right front speaker only. Concerned for unknown potential system(s) failure
The failures are intermittent but recurring, and I have personally experienced them multiple times under normal driving conditions. The dealership has not been able to reproduce the failures consistently, and Mazda has provided no inspection, no investigation, and no acknowledgment of the issue despite multiple attempts to contact them. In addition, numerous other 2026 Mazda CX‑5 owners are reporting the exact same problems across multiple online forums and owner communities. These include: • Complete center display blackouts • Random system errors • Telematics failures • Driver‑assist malfunctions • Connected Services not working at all Owners are actively seeking help from one another because Mazda is ignoring customer reports, providing no guidance, and offering no official communication or support. This widespread pattern strongly suggests the issue is not isolated, but rather a potential systemic defect affecting the 2026 CX‑5 platform.
The contact owns a 2026 Mazda CX-5. The contact stated that while attempting to start the vehicle, the infotainment system failed to operate as intended, and unknown sensors were illuminated. No warning light was illuminated. The vehicle was taken to the dealer; however, the diagnostic result was unknown. The failure had occurred on several occasions. The manufacturer was not notified of the failure. The approximate failure mileage was 300.
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
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