2026 Mazda CX-5

While driving, a "telematics error" message displayed, a single red light on the SOS button turned on, and it started beeping loudly while driving. In this state the vehicle cannot automatically summon emergency help following a crash, and I cannot manually trigger an SOS call. We are scheduled to have this repaired on September 15th. We previously submitted a similar case 11744809, which was a similar "telematics error", which also caused the touchscreen to fail to turn on, preventing other safety features from operating.

NHTSA ID

11761913

Incident

Sep 2, 2026

The Mazda cx5 2026 I purchased has a white film behind both headlights. Mazda refuses to replace headlights stating this is normal. However it is a manufacturing defect. This is a structural problem from outgassing causing a permanent haze on inside of each lens which is considered to be a night visibility hazard. I bought vehicle second week in XXX.Took it back to service dept on XXX. They said no to replacement . Contacted corporate XXX to no avail. Same story. Mazda will no replace even though under full warranty. contacted attorney general and he said to make report here. In process of retaining lawyer because at this point I don’t know what else to do. I expect perfect vehicle for my money plus expect Mazda to be honest and do the right thing. Never had anything like this happen in my life buying a new car. Thank You. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11758032

Incident

Jul 25, 2026

Have a cracked windshield from a chip near the wiper area Mazda says needs to be replaced But they are on National back order Was told that when the windshield caves in or collapses Then an emergency order can be put in

NHTSA ID

11755455

Incident

Jun 23, 2026

This is a new rebuild of this vehicle with the electronics now being within the screen. Initially had SOS and telematics issues which most of these cars are having. These seem to be fixed after two updates by Mazda. Have continuously been having issues with connectivity with their app and the ability to access my car through the app. Including locking/unlocking the doors, starting the car, having access to info about my car like: mileage and tire pressure etc. Mazda continues to see these cars without proper fixes. I have been thru three updates. And there has been no fix to these issues. I am unable to access alerts or updates regarding the car as well.

NHTSA ID

11753049

Incident

Apr 1, 2026

SOS sounds at random Telemetry not working comes up at random Touchscreen on infotainment freezes

NHTSA ID

11750817

Incident

Jun 19, 2026

The windshield of my 2026 Mazda CX-5 suddenly fractured and developed a severe crack without any external road hazard or heavy stone impact. Under micro-photography, the root of the crack presents as a smooth, continuous stress fracture ("white line") with no physical crater or concentric shattering pattern. The authorized Mazda dealer and Safelite AutoGlass provided entirely contradictory diagnostic locations regarding the alleged "impact point," proving the source of the failure is highly ambiguous. On this vehicle, a standard, everyday micro-pit from normal road dust triggered a catastrophic structural fracture across the glass. This is a disproportionate failure indicating excessive internal manufacturing residual stress or structural pressure from the vehicle frame rather than owner wear-and-tear. Furthermore, this severe fracture directly obstructs the driver's forward vision and threatens the calibration and safety functionality of the i-Activesense forward-facing safety cameras mounted behind the rearview mirror, creating a sudden, severe driving safety hazard.

NHTSA ID

11747280

Incident

Jun 26, 2026

About a week ago, a "telematics error" message displayed, a single red light on the SOS button turned on, and it started beeping loudly. This has repeated multiple times. In this state the vehicle cannot automatically summon emergency help following a crash, and I cannot manually trigger an SOS call. More recently, June 17th, a new symptom has occurred. Vehicle's touchscreen display would not turn on. This display is required to access heating/cooling features including defrost/defog, and is used to show the backup camera. The dealer has informed us that these issues were all caused by a manufacturer-initiated over-the-air software update. We are currently scheduled to have a new software update installed to replace it on June 22nd.

NHTSA ID

11744809

Incident

Jun 17, 2026

I leased a brand new vehicle on June 8th. On June 12th, I took it to the dealer's service center because of a warning message, accompanied with a loud chime that said: "Emergency Call Unit Malfunction", the SOS red light was also on. I picked the car up today, June 15th. Shortly leaving the dealership, I was driving on the freeway crawling traffic with my husband and 4 year old child in the vehicle. Suddenly, the service/wrench icon started flashing on the dashboard, and the car's engine completely died and stalled while we were moving on the highway. At the exact second the engine died, dash and infotainment screen went completely black, the A/C shut off as well. I instantly lost my speedometer and all safety alerts while stuck in traffic. I was still stepping on my brakes, and turned my hazard lights on so we could pull over to safety. Screens went back on and engine came back on. We were fortunate to be by the nearest exit and took it. The screens went back on, but service light was still flashing. We were able to drive the car to Mazda, and was provided a loaner car. This is a massive safety issue and hazard that put my family in immediate danger on a busy highway just following a dealer service.

NHTSA ID

11744358

Incident

Jun 15, 2026

This Service Alert supersedes the previously issued service alert listed below. The changes are noted in Red text. SA-038/26 06/15/26 DESCRIPTION Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote functions inoperative. Engine Start / Stop Door Lock / Unlock Lights ON / OFF Climate Control 3. MAZDA CONNECT connected vehicle reception strength icon shows "X" or " ". Index MAZDA CONNECT 2 Center Display Status Icon MAZDA CONNECT 3 Center Display Status Icon Remote Engine Start Will Not Function Remote Engine Start Function Will turn engine OFF Customer Subscription Status TCU Communication Line Status

Subject: Announcement of Special Service Program (SSPE2) Ethernet Communication – Over The Air (OTA) Update Concerns and Manufacturer Service Program (MSP67 ) – Battery Depletion - 2026MY CX-5 vehicles URGENT - STOP DELIVERY OF AFFECTED VEHICLES: MAZDA SALES AND SERVICE TEAMS - ACTION ITEM: Between both campaigns there are approximately 27,565 vehicles (for both campaigns) in stock at U.S. Mazda dealers. All Mazda dealers must quarantine any affected New, Used or Certified Pre-Owned in-stock vehicles until the repair is completed. The affected dealer inventory list will be available to each District Service Manager with the notification of this dealer email. Once completed, the vehicle can be delivered, and the Warranty claim can be submitted later without penalty since the vehicle has been repaired. Mazda Motor Corporation has decided to conduct two service programs Special Service Program (SSP) and Manufacturer Service Program (MSP) on certain 2026MY CX -5 vehicles sold in the U.S. and U.S. Territories. Vehicles also produced by Mazda Motor de Mexico (MMdM) and Mazda Canada Inc. (MCI) are affected and should be repaired if presented to your dealership. Please see the description, model, model year, and VIN ranges below for all vehicles in these two campaigns. There are 70,225 vehicles affected by SSPE2 and 53,653 vehicles affected by MSP67. All vehicles in MSP67 are also affected by campaign SSPE2. Please read this complete letter for all the repair information . Special Service Program SSPE2 – Ethernet Communication and OTA Update Concerns - SSPE2 addresses two concerns: 1) Ethernet communication (CDC -DCM communication) concern: Communication in the Cockpit Domain Controller (CDC) and Data Communication Module (DCM), may be interrupted, making the connected services unavailable. The interruption may cause the master warning light to illuminate and audible warning from the emergency call speaker. 2) OTA software update concern: Due to an improper communication control program in the CDC and DCM, may prevent OTA software updates to be completed. In addition, if an OTA software update is successfully completed, the vehicle's software configuration status may not be correctly transmitted to the server, which may prevent notification of subsequent software update successfully completed OTA software updates may not properly sync with Mazda’s servers potentially preventing future OTA updates. Repair Outline: Reprogram the DCM and CDC software, using a USB memory stick with modified software. Manufacturer Service Program MSP67 - Battery Depletion Concern - MSP67 addresses two concerns: On certain subject CX-5 vehicles, the vehicle may fail to start due to battery depletion after IG OFF. 1) Data Communication Module (DCM): Remote Diagnostics software may reset and fail to close a CAN communication channel after ignition OFF and the battery may drain over time. Note: Vehicles for Puerto Rico and Mexico markets are not affected by this factor as they are not equipped with the DCM. 2) Body Control Module (BCM): The Body Control Module (BCM) may intermittently reset during sleep mode operation. Vehicles may cycle between wake-up and sleep states, leading to battery depletion. Repair Outline: Reprogram the BCM software with M-MDS, using Mazda Diagnostic and Repair Software II (MDARS II). The DCM software is being re-programed by SSPE2. Note: When the BCM is reprogrammed, the Central Gateway (CGW) will also be updated automatically.

Use this procedure if Body Control Module (BCM) failure occurs due to the laptop rebooting or crashing during a BCM software update with MDARS II.

This Service Alert supersedes the previously issued bulletin(s) listed below. The changes are noted in Red text. SA-006/23 01/23/23 DESCRIPTION Some customers may complain about the infotainment system and/or the MyMazda App showing incorrect clock and/or tire pressures and/or tire pressure missing. This may be caused by: Incorrect calendar entry (month/day/year) after a battery disconnect Infotainment system software update. BCM TPMS unlearn during vehicle storage or transport. Wheel/Tire change REPAIR PROCEDURE This can be corrected by the customer driving the vehicle for a day or two so that the following will occur.

This Service Alert supersedes the previously issued SA(s) listed below. The changes are noted in Red text. SA-039/26 06/15/26 Mazda Connect Symptom Troubleshooting DESCRIPTION Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure.

DESCRIPTION Some vehicles may exhibit a rattling or knocking noise from the upper B-pillar trim area. The noise is due to insufficient anti-rattle treatment between the B-pillar, adjuster cover and adjuster knob. REPAIR PROCEDURE 1. Verify customer concern. NOTE: Replacing the B-pillar trim is a like-for-like part and will likely need the felt tape added.