2024 Mazda CX-5

See attached document for complaint.

NHTSA ID

11747755

Incident

May 20, 2026

Driver side seat rocks back and forth when braking and cornering. Feels loose

NHTSA ID

11745775

Incident

Jun 20, 2026

On 06/18/2026, the vehicle displayed multiple safety warnings, including ABS malfunction, dynamic stability control/traction control malfunction, Smart Brake Support and Forward Obstruction Warning disabled, possible forward sensing camera malfunction, and airbag/seat belt pre-tensioner malfunction. These warnings involve braking, stability control, collision avoidance, airbag, and seat belt safety systems. This was not the first occurrence. On 04/24/2025, the vehicle displayed similar warnings, including critical brake system/Electronic Brake Force Distribution malfunction, ABS malfunction, Smart Brake Support and Forward Obstruction Warning disabled, possible forward sensing camera malfunction, and keyless entry malfunction. The vehicle was towed at that time. The vehicle was inspected by an authorized Mazda dealer in June 2026. The dealer replaced the battery under warranty, but I was not provided diagnostic trouble codes, a root-cause explanation, or written confirmation that the braking, ABS, airbag/seat belt, stability control, Smart Brake Support, Forward Obstruction Warning, and forward sensing/camera systems were fully diagnosed and verified safe. The dealer inspection report also listed the mileage as “No Mileage.” The vehicle is available for inspection upon request. I do not feel safe driving it because the repeated warnings involve braking, collision avoidance, stability control, airbags, and seat belt systems. I am concerned that an electrical, braking, or safety-control defect may disable safety systems while driving.

NHTSA ID

11745244

Incident

Jun 18, 2026

Faulty headlights. One was replaced at 35,678 miles (passenger side) The other one is going bad (driver's side) (approximate mileage: 55,000) A dealer has confirmed the problem. Quoted 19223.93 for the replacement on 04/21/26. Manufacturer informed. No help. No warning messages for faulty headlights.

NHTSA ID

11742330

Incident

Aug 16, 2025

My car caught on fire on [CCC] and it's completely burned down, a total loss. Following is information about my car and some summary of what happened. Car information: - Mazda CX5 2024 - Bought in June or July 2024(car payment only made 22 times so far) - Odometer 24,445mi(as of 05/15/2026) What happened: - In [XXX] Friday afternoon, I was in Bellevue and noticed an engine overheat warning. So, I stopped immediately to cool down and called Mazda Dealership(Lee Johnson Mazda) to schedule a service. - Then after 20-30 minutes, I started the car again and the warning was gone. So I drove slowly and got on [XXX] to head home in Kirkland. I was already driving slowly. - After a few minutes, overheat warning as well as engine warning started firing and noticed that smoke coming out of bonnet. - So, I pulled over on the shoulder near [XXX] and called roadside assistance. But even before I get connected to the roadside service, engine caught on fire and I had to call 911. - The car is completely burned down and it's a total loss. - State patrol wrote me a "Exchange of Information" and "Tow/Impound and Inventory Record". Why I am submitting this form: - This car is less than 2years old and has been seeing Mazda service regularly. The odometer checked by dealership on 05/15 is 24,445mi which is slightly more than 24,000 which is stated in the Lemon LAW. But still, the car is pretty brand new and around 24,000 ish. So, I'm wondering if this still qualifies for Lemon Law. - Even before this happened, I had a service history for engine warning and get the engine checked on 05/15/2026 which is exactly a week ago before the accident. Also, they said the engine thermostat had an issue and replaced and covered by Mazda's warranty. - Overheat and engine warning was on and off. As soon as I pull over, it caught on fire. - This happened on [XXX]. It was very dangerous and lucky that we pulled over on right before it caught on fire INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11739827

Incident

May 22, 2026

The contact owns a 2024 Mazda CX-5. The contact stated while driving at 45 MPH, the check engine light illmiunated. The contact mention when depressing accelerator pedal, the RPM's get suck independently and the vehicle fails to respond as intended. A dealer was contacted. The vehicle was taken to the dealer to be diagnosed, however the dignanoses was unknown. The vehicle was not repaired. The manufacturer was not notified on the failure. The approximate failure mileage was 39,381.

NHTSA ID

11739528

Incident

May 15, 2025

Mileage

39,381 mi

Sunroof glass failure that occurred on my 2024 Mazda CX-5. While driving to work on May 9th at 11:16 pm going 67 miles per hour on route XXX in [XXX] , I suddenly heard a very loud popping/explosive sound from above the vehicle. Upon safely pulling over, I discovered that the sunroof glass had shattered unexpectedly. There was no known object strike that I or my two passengers observed, no prior cracks or chips visible before the incident, and no warning signs of damage beforehand. The glass appeared to have exploded outward/ upward and appeared curved upward. Most of the glass we believe hit the vehicle behind us as it was gone by the time we were able to safely pull over. It was approximately 58 degrees outside with no inclement weather. The vehicle currently has approximately 53,000 miles and has been properly maintained. The incident was extremely startling and created a significant safety concern while driving. Luckily, the interior sun visor was closed when this incident occurred, preventing the glass from entering the vehicle and injuring myself or my two passengers. Because the vehicle is relatively new and the damage appeared sudden and unusual, I would sincerely appreciate Mazda reviewing this matter for possible warranty or goodwill assistance. I have always valued Mazda’s quality and reputation, and I am hopeful the company can help support resolution of this unexpected issue. I have attached photographs of the damage and would be happy to provide any additional information needed. I would also appreciate the dealership documenting whether any definitive impact point or external strike evidence was identified during inspection. Thank you very much for your time and consideration. I look forward to working together toward a resolution. Sincerely, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11738271

Incident

May 9, 2026

Passenger side headlight was making a loud noise. When it began, it happened sporadically, but in ~two weeks, it happened consistently whenever the car was on and could often be heard while driving. The sound was consistent with other reports of the headlight assembly failure and those covered by TSBs for 2019–2023 models. The vehicle was brought to the dealership, the noise was verified as being the headlight failure, and it was replaced under warranty.

NHTSA ID

11733510

Incident

Mar 12, 2026

This Service Alert supersedes the previously issued SAs listed below. The changes are noted in Red text. SA-017/25 12/16/25, 09/08/25, 07/14/25, 05/15/25 and 03/21/25 DESCRIPTION Mazda Connect Frequently Asked Questions (FAQ) Index General Questions MAZDA CONNECT Indication Setup and Getting Started Dealer Processes Registration / Enrollment / Take-Over Customer Subscription Status WI-FI General Informatio Opening the TCU Communication Line WI-FI How-To Conditions for Remote Engine Start Will Not Function WI-FI Trial Period Conditions for Remote Engine Start Function Will turn engine OFF Interacting With The App TCU Communication Line Status Service Issues Educational Videos Troubleshooting Resources MyMazda App Error Codes Customer Opt-Out

This SA supersedes the previously issued SA(s) listed below. The changes are noted in Red. SA-061/25 12/17/25 DESCRIPTION If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal MGSS diagnosis by asking if any aftermarket devices have been installed. Aftermarket devices may be the cause of the electrical concern. Below are a few examples of unusual electrical concerns caused by aftermarket devices. Examples: 1. Devices connected to the DLC-2 (battery discharge/DTC stored) 2. Devices plugged into the 12V outlet 3. GPS tracking device (engine no start/battery discharge) 4. Dash cam (DTC stored) 5. Non-certified USB cable (Apple Carplay™/ Android Auto™ will not connect) 6. Over-sized wheels/tires (incorrect GPS location) 7. DTC C0023:14 8. Decorative trim and/or cover on the START/STOP ENGINE button Example 1: Some electrical devices connected to the DLC-2 connector by insurance or mobile phone companies may cause: Battery discharge. The device may disrupt the CAN system battery saver mode. • IDS/MMDS will not communicate with the vehicle due to poor DLC-2 connection. The aftermarket device may cause DLC-2 female terminals to spread open.

This SA supersedes the previously issued bulletin(s) listed below. The changes are noted below in Red. SA-027/26 04/16/26 DESCRIPTION The Mazda DCA-8000 is required for all warranty battery testing. If the Mazda DCA-8000 is not used, incorrect battery testing may result in unnecessary battery replacement. Use the following test procedures in this Service Bulletin to test Mazda vehicle batteries and to generate a Warranty Code. NOTE: A Warranty Code is required for warranty claim submission Battery Identification (Mazda batteries have 2 rating types) 1. JIS (Japanese Industrial Standard): JIS codes are six-digit alpha-numeric markings (excluding i-STOP batteries e.g. Q-85, S-95) molded into the top of the battery to identify a battery by the capacity (amps), dimensions, and battery terminal type. Vehicles manufactured in Japan come from the factory with a JIS rated battery. NOTE: Replacement batteries may use a CCA rating. If so, use the CCA rating listed on the battery. REPAIR PROCEDURE 1. Perform appropriate repair to vehicle. If needed, use the Battery Diagnostics of the DCA-8000 to test the charging and starting systems by following the on-screen instructions for entering the appropriate information. Refer to the Mazda DCA-8000 Instruction Manual for more information.

This Service Alert supersedes the previously issued SA(s) listed below. The changes are noted in Red. SA-009/25 08/22/25 and 02/18/25 DESCRIPTION Some customers may experience a Connected Vehicle failure. The MyMazda App may display an Error Code. This document provides Error Code description and recovery information to assist with repairs. Index System Outline • MYMAZDA App Connected Vehicle (CV) Error Codes • Vehicle Confirmation Instructions • Troubleshooting Instructions • Resources

This Service Alert supersedes the previously issued SA listed below. The changes are noted in Red text. SA-012/25 10/06/25, 08/21/25, 05/15/25 and 02/27/25 DESCRIPTION Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure. REPAIR PROCEDURE NOTE: Before proceeding: Document the vehicle's current MAZDA CONNECT CMU software version. • 2019-2022 Models - Go to TSB 16-003/23 and confirm the CMU Serial Number is not within the affected range. • Document customer device Brand/Model/Model Number/software version on the repair order. • Confirm that the Connectivity Master Unit (CMU) is updated to the latest software version. Go to MGSS -> Infotainment -> MAZDA CONNECT Updates ○ • If possible, complete the Microsoft Forms Questionnaire. Go to MGSS -> Infotainment -> MAZDA CONNECT Questionnaire.

DESCRIPTION Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Engine Start / Stop Door Lock / Unlock Lights ON / OFF Climate Control 3. MAZDA CONNECT connected vehicle reception strength icon shows "X" or " ". Index MAZDA CONNECT 2 Center Display Status Icon MAZDA CONNECT 3 Center Display Status Icon Remote Engine Start Will Not Function Remote Engine Start Function Will turn engine OFF Customer Subscription Status TCU Communication Line Status