Owner-reported complaints naming the steering system, filed with NHTSA
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Reports naming the steering system — racks, columns, power-steering assist and steering linkage. Every record below is an owner-reported complaint about the 2011 Mazda CX-7 submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 16 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Shown in the owner’s own words, exactly as filed
DRIVE SIDE FRONT TIRE CAME OFF WHILE DRIVING ABOUT 20 MPH. BALL JOINT SEPARATED. CAR SLIDE HIT CUB AND TIRE ON PASSENGER SIDE WAS HIT AND BLEW OUT. THERE IS RECALL ON BALL JOINT. I DID NOT GET NOTICE.
THERE WAS A RECALL ON MY VEHICLE IN OCT 2016 , I HAD ALREADY LOST CONTROL OF MY VEHICLE AND HAD AN ACCIDENT IN SEPT 2016 AND HAD TO PAY INSURANCE FEES STORAGE FEES AND LOST WAGES DUE TO ACCIDENT. MAZDA SENT ME A LETTER AS OF MARCH 2018 SAYING THAT THET NOW HAVE THE PARTS TO FIX IT AFTER 6 MONTHS..I WAS DRIVING DOWN THE STREET AND LOST CONTROL OF STEERING AND CRASHED INTO A PARKED CAR. I WOULD LIKE TO FIND OUT HOW I CAN BE COMPENSATED BECAUSE I LOST CONTROL OF THE VEHICLE BECAUSE OF DEFECT
MANUFACTURER RECALL NUMBER 9716H I HAVE TO MAZDA DEALERSHIP FOR THIS RECALL ISSUE BECAUSE THE STERLING WHEEL IS TIGHT TO TURN THE WHEELS AND THE DEALERSHIP DECLINES TO FIX THIS PROBLEM ANSWERING THAT MAZDA HAD HOLD ON THE PARTS AND THERE IS NO SUPPLY. SO WANTED HELP REGARDING THIS MATTER.
TL* THE CONTACT OWNED A 2011 MAZDA CX-7. WHILE DRIVING 40 MPH, THE STEERING WHEEL TURNED TO THE LEFT AND FAILED TO MANEUVER WITHOUT WARNING. THE VEHICLE CRASHED INTO AN EMBANKMENT, HYDROPLANED, AND CRASHED INTO ANOTHER EMBANKMENT. THE DRIVER'S SIDE AIR BAGS DEPLOYED OVER THE TOP OF THE STEERING WHEEL AND UPWARDS TOWARD THE ROOF OF THE VEHICLE. THE CONTACT SUSTAINED A CRACKED CHEST PLATE, LEFT SHOULDER LIGAMENT DAMAGE, A HEAD CONCUSSION, AND NERVE AND SPINAL DAMAGE. MEDICAL ATTENTION WAS PROVIDED AT THE HOSPITAL. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC AND DEEMED A TOTAL LOSS. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND ADVISED THE CONTACT TO REPLACE THE VEHICLE, BUT NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS APPROXIMATELY 108,000.
RECALL PARTS STILL NOT AVAILABLE, NOT IN A TIMELY MANNER ??????? RECALL WAS POSTED AUG. 2016. 9716H & 16V-593
TAKATA RECALL NHTSA #17V-429; ALSO RECALL NHTSA #16V-593 (MANUFACTURER RECALL #9716H) FRONT SUSPENSION/STEERING RECALL. ATTEMPTED TO OBTAIN REPLACEMENTS AT MAZDA IN TEXAS, WAS ALWAYS TOLD "PARTS UNAVAILABLE". RECENTLY ATTEMPTED TO OBTAIN REPLACEMENTS IN OREGON, WAS ALSO TOLD "PARTS ON ORDER/UNAVAILABLE." HAVE NOT HAD ANY ACCIDENTS RELATED TO THESE RECALLS, JUST DIFFICULTY OBTAINING REPLACEMENT PARTS FROM SEVERAL MAZDA SERVICE CENTERS.
FRONT SUSPENSION BALL JOINT FITTING. WATER MAY ENTER THE FRONT SUSPENSION BALL JOINT FITTING. DRIVING ON ROADWAYS DURING THE WINTER MONTHS IN AREAS THAT USE ROADWAY SALTS CAN LEAD TO SALT AND WATER INTRUSION INTO THE BALL JOINT CAUSING CORROSION. AS A RESULT THE BALL JOINT LOOSENS AND A RATTLE MAY OCCUR. EXTENDED OPERATION IN THIS CONDITION WILL DETERIORATE THE BALL JOINT AND THE LOWER CONTROL ARM COULD SEPARATE. SIGNIFICANT LOSS OF STEERING CONTROL MAY INCREASE THE CHANCE OF A FATAL CRASH. AT THIS TIME WE ARE EXPERIENCING A SMALL RATTLE IN THE FRONT.
WAITING TOO LONG FOR REMEDY TO RECALL ON FRONT SUSPENSION BALL JOINT FITTING THAT MAY EFFECT STEERING.
FRONT SUSPENSION BALL JOINT FITTING: UPON EITHER RECEIVING OR LEARNING OF THE SAFETY RECALL NOTICE LAST YEAR, MY WIFE AND I CONTACTED OUR LOCAL MAZDA DEALER, FERMAN MAZDA OF BRANDON 9809 E ADAMO DRIVE TAMPA, FL 33619, LAST YEAR. SHE WAS TOLD THAT PARTS WERE NOT CURRENTLY AVAILABLE FOR OUR VEHICLE AND THAT THEY STARTED REPAIRS IN THE NORTHEAST, BEFORE WINTER ARRIVED, AND WE WOULD BE CONTACTED SUMMER (2018). THE SUMMER HAS COME AND IS ON ITS WAY OUT AND WE STILL HAVE NOT BEEN CONTACTED. MY WIFE CALLED OUR MAZDA DEALERSHIP ON MONDAY 18 SEPTEMBER 2018, SHE WAS TOLD SHE NEEDED TO BRING IN THE NOTICE, ASSUMING FROM MAZDA, REGARDING THE RECALL NOTICE. MY QUESTION IS: DO ONE NEED THE ACTUAL NOTICE OR CAN ONE USE THE NHTSA RECALL NOTICE TO CARRY OUT THE RECALL.
TL* THE CONTACT OWNS A 2011 MAZDA CX-7. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V593000 (STEERING); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MOMENTUM MAZDA (49811 WILKINSON BLVD, GASTONIA, NC) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR SOUTHERN STATES DUE TO NORTHERN STATES HAVING PRIORITY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 11/02/17*LJ UPDATED 7/16/18*JB *TR
MAZDA NEVER GOT BACK TO ME CONCERNING THE LOWER CONTROL ARM RECALL. IT'S BEEN OVER A YEAR AND CAN'T GET ANY ANSWER. CALLED MAZDA AT 702 784-1100 SEVERAL TIMES.DON'T REMEMBER WHEN INITIALLY CONTACTED.
MANUFACTURER RECALL NUMBER: 9716H SUMMARY: WATER MAY ENTER THE FRONT SUSPENSION BALL JOINT FITTING. DRIVING ON ROADWAYS DURING THE WINTER MONTHS IN AREAS THAT USE ROADWAY SALTS CAN LEAD TO SALT AND WATER INTRUSION INTO THE BALL JOINT, CAUSING CORROSION, WHICH CAN RESULT IN LOOSENESS OF THE BALL JOINT IN THE FITTING. AS A RESULT OF THE LOOSENESS, A RATTLE MAY OCCUR AT THE LOWER CONTROL ARM BALL JOINT. AFTER EXTENDED OPERATION IN THIS CONDITION, IN THE WORST CASE THE BALL JOINT AND LOWER CONTROL ARM MAY SEPARATE. SAFETY RISK: THE VEHICLE MAY EXPERIENCE SIGNIFICANT LOSS OF STEERING CONTROL, INCREASING THE RISK OF A CRASH. REMEDY: DEALERS WILL REPLACE THE LOWER CONTROL ARMS. AS OF DATE, I HAVE NOT RECEIVED ANY COMMUNICATION AS TO WHEN THE LOWER CONTROL ARMS WILL BE REPLACED ON MY VEHICLE.
WAITING ON REPAIR PARTS FROM AUG 2016 RECALL NOTIFICATION.. AUG 10,2016 MANUFACTURER RECALL NUMBER-9716H NHTSA RECALL NUMBER-16V-593 RECALL STATUSRECALL INCOMPLETE, REMEDY NOT YET AVAILABLE AS A RESULT OF THIS LOOSENESS, A RATTLE MAY OCCUR AT BALL JOINT OF LOWER CONTROL ARM. AFTER EXTENDED OPERATION IN SUCH CONDITION, THE BALL JOINT AND LOWER CONTROL ARM MAY SEPARATE, CAUSING A LOSS OF STEERING CONTROL AND INCREASING THE RISK OF A CRASH. IT HAS BEEN 8 MONTHS SINCE BEING NOTIFIED AND THEY STILL HAVE NOT RECEIVED THE REPLACEMENT PARTS TO REPAIR THIS ISSUE.
THE STEERING IS OUT OF CONTROL, COULD NOT PARK STRAIGHT AND SIGNAL LIGHT WHEN TURNING DOES COME OFF WHEN STEER THE CAR. HARD TO DRIVE THE CAR STRAIGHT VERY DANGEROUS WHEN HITTING THE ROAD SLOW DOWN BUMP. THE SHOCK ABSORB IS STOCK SINCE LESS THAN 30 MILES SHOULD BE REPLACED AS RECALLS. FRONT LIGHT BULB WENT OUT. THIS CAR CURRENT MILES IS ONLY 53,500. LOCAL MAZDA DEALER SAYS RECALL FOR STEERING COLUMN REPLACEMENT HAS NOT SEND BY MAZDA MANUFACTURER. WHO CAN GET THIS STEERING RESOLVE I AM VERY CONCERN AND DID NOT WANT TO GET ACCIDENT.
RECALL DATE OF AUGUST 10, 2016.I RECEIVED NOTICE FROM MAZDA NORTH AMERICAN OPERATIONS THAT MY CAR IS SUBJECT OF THIS FRONT LOWER CONTROL ARMS. TO DATE JANUARY 11, 2017 I HAVE NOT RECEIVED ANOTHER NOTIFICATION FROM MAZDA INFORMING ME THAT REPLACEMENT PARTS ARE AVAILABLE. I BELIEVE THIS TIME PERIOD OF 158 DAYS IS BEYOND A REASONABLE AMOUNT OF TIME TO HAVE MADE THE NOTICE FOR BRINGING IN THE VEHICLE FOR REPAIR. I EXPECT THAT I WILL BE CONTACTED TO SET AN APPOINTMENT FOR THAT REPAIR WITHIN THE NEXT 30 DAYS.
"TAKATA RECALL" ISSUED MAY 25, 2016 AND WE WERE JUST NOTIFIED AUGUST 12, 2016. REMEDY NOT YET AVAILABLE AND MAZDA SUGGEST THE VEHICLE SHOULD NOT BE DRIVEN. WE HAVE NOT HAD AN ACCIDENT YET, BUT IF WE DO, HOW CAN WE NOT DRIVE A CAR THAT WE OWN?WE HAVE TO WORK TO PAY BILLS. HOW MANY MONTHS, AND/OR DEATHS, UNTIL A REMEDY IS AVAILABLE?
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
Data on this page last refreshed .