2010 Mazda CX-9 Airbags Problems

The contact owns a 2010 Mazda CX-9. The contact received notification of NHTSA Campaign Number: 19V782000 (Air Bags). The contact called the dealer and was advised to tow the vehicle to the dealer for the recall repair. The contact stopped driving the vehicle due to the recall. The contact attempted to call the dealer for an alternative mode of transporting the vehicle to the dealer, but the calls were not returned. The manufacturer was contacted, and the contact was referred to the dealer for assistance. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure.

NHTSA ID

11713717

Incident

Oct 31, 2019

DRIVING VEHICLE LESS THAN 5 MPH, IN LINE, AFTER PICKING UP KID FROM SCHOOL. ALL SIDE CURTAIN AIR BAGS EXPLODED/DEPLOYED, FOR NO REASON. VEHICLE WAS NOT HIT. OTHER DRIVERS HEARD AND WITNESSED THE EXPLOSION/DEPLOYMENT OF THE AIRBAGS. PULLED CAR TO SIDE AS BEST AS POSSIBLE, AS THE AIRBAG CURTAINS COMPLETELY BLOCKED THE SIDE WINDOWS.

NHTSA ID

11270889

Incident

Oct 24, 2019

Mileage

93,000 mi

AIR BAGS DID NOT DEPLOYED AND WE [XXX] [XXX] PEOPLE ON BACK OF DRIVER SEATS AT THE TIME OF THE ACCIDENT....[XXX] HAD A SURGERY FACE WA OPEN 7/3 OF AND INCH ON FACE [XXX] HAD A TBI TO HEMATOMA SURGERY OF THE BRAIN ECT WILL SEND YOU PAPER WORK ON BOTH SURGERYS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

NHTSA ID

11234654

Incident

Mar 9, 2019

Mileage

2 mi

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MAZDA CX-9. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V717000 (AIR BAGS). THE MANUFACTURER STATED THAT THE PART WAS NOT AVAILABLE AND DID NOT KNOW WHEN IT WOULD ARRIVE. THE DEALER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *TT CONSUMER STATED THERE WAS NO FAILURE. *JB

NHTSA ID

11162453

Incident

Oct 12, 2018

TAKATA RECALL I HAVE BEEN PROMISED A REMEDY AND NOTHING HAD HAPPENED YET. I WAS EVEN ASKED TO GET IN FOR A MAINTENANCE AND THEY'VE TOLD ME (2CE THAT DAY) WERE GOING TO CHANGE THE PART BUT NOTHING HAD HAPPENED YET. THIS IS UNACCEPTABLE.

NHTSA ID

11042857

Incident

Aug 5, 2017

2010 MAZDA CX 9. CONSUMER WRITES IN REGARDS TO DEFECTIVE TAKATA INFLATOR. *LD UPDATED 10/23/2017*JS

NHTSA ID

11033788

Incident

Jan 1, 2016

THE WEIGHT SENSOR FOR THE FRONT SEAT IS DEFECTIVE. MY SON IS 105 LBS. HE HAS JUST STARTED SITTING ON THE FRONT SEAT. I NOTICE THAT THE "AIR BAG OFF" LIGHT KEEPS GOING ON AND OFF WHILE THE CAR IS IN MOTION. ACCORDING TO THE MANUAL, THE WEIGHT LIMIT IS 66 LBS ABOVE WHICH THE PASSENGER AIRBAG SHOULD BE ACTIVE. MANUAL STATES THE WEIGHT ON PAGE 2-45 AND ALSO ON OTHER PAGES.

NHTSA ID

10980796

Incident

Mar 9, 2015

Mileage

70,000 mi

TL* THE CONTACT OWNS A 2010 MAZDA CX9. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V356000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT THE VEHICLE'S INDICATORS SHOWED THAT ALL SYSTEMS WERE FUNCTIONING CORRECTLY; HOWEVER, THE AIR BAGS AND SEAT BELTS WERE MALFUNCTIONING. WHILE DRIVING APPROXIMATELY 65 MPH, THE CONTACT STRUCK A BARREL AND THE FRONT END OF THE VEHICLE BECAME DETACHED. THE CONTACT STRUCK THE STEERING WHEEL AND DASHBOARD. THE AIR BAGS DID NOT DEPLOY. THE CONTACT RECEIVED INJURIES TO THE HEAD AND CHEST, BUT DID NOT REQUIRE MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS REPAIRED; HOWEVER, THE AIR BAG REPAIR WAS NOT PROVIDED DUE TO PARTS UNAVAILABILITY. THE APPROXIMATE FAILURE MILEAGE WAS 18,000. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ID

10957366

Incident

Feb 12, 2016

Mileage

18,000 mi

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MAZDA CX-9. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V356000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 05/31/17*LJ *CN

NHTSA ID

10956144

Incident

May 25, 2016

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MAZDA CX-9. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V356000 (AIR BAGS). HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

NHTSA ID

10937652

Incident

Dec 27, 2016

TAKATA RECALL - I WAS INFORMED OF A RECALL ON THE PASSENGER SIDE FRONT AIRBAG IN JULY 2016 AND INSTRUCTED "UNTIL THIS REPAIR IS PERFORMED, DO NOT ALLOW PASSENGERS TO RIDE IN THE FRONT PASSENGER SEAT." THIS HAS BEEN AN EXTRAORDINARY INCONVENIENCE NOT TO MENTION I DON'T FEEL SAFE DRIVING THE VEHICLE WITH MY 3 YEAR OLD TODDLER IN THE BACKSEAT. IN JUST OVER A WEEK, IT WILL BE 4 MONTHS SINCE THIS NOTIFICATION WAS MADE. I LIVE IN HOUSTON, TEXAS, WITH HIGH HUMIDITY WITH A 2010 VEHICLE - THIS MAKES THE VEHICLE MORE SUSCEPTIBLE TO THIS FAILURE. GIVEN THE LOCAL CLIMATE, WHY HASN'T MY VEHICLE BEEN PRIORITIZED SO THAT MY AIRBAG WAS ADDRESSED IN A TIMELY MANNER? DISAPPOINTED. *TR

NHTSA ID

10918153

Incident

Jul 1, 2016

Mileage

90,000 mi

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MAZDA CX9. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V356000 (AIR BAGS) WAS RECEIVED IN JUNE OF 2016. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ID

10916155

Incident

Jun 1, 2016

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MAZDA CX-9. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V356000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 10/19/16*LJ THE DEALER INFORMED THE CONSUMER, THE PARTS MAY NOT BE AVAILABLE FOR YEARS. UPDATED 10/24/16.*JB

NHTSA ID

10904765

Incident

Jul 6, 2016

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MAZDA CX9. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V356000 (AIR BAGS); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ID

10896271

Incident

May 25, 2016

TL* THE CONTACT OWNS A 2010 MAZDA CX-9. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V356000 (AIR BAGS); HOWEVER, THE PARTS FOR THE RECALL REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ID

10893547

Incident

Jul 29, 2016

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MAZDA CX9. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V451000 (SUSPENSION) AND 16V356000 (AIR BAGS). THE PARTS NEEDED FOR THE REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA ID

10881265

Incident

Sep 15, 2015

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 MAZDA CX-9. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V451000 (AIR BAGS) AND THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO FOR SEVERAL MONTHS. THE CONTACT WAS UNABLE TO CONFIRM WHEN THE VEHICLE WOULD BE REPAIRED. THE MANUFACTURER WAS UNABLE TO PROVIDE A TIME FRAME OF WHEN THE PART WOULD BE SUPPLIED TO THE DEALER. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ID

10825601

Incident

Sep 7, 2015

TL* THE CONTACT OWNS A 2010 MAZDA CX-9. THE CONTACT STATED THAT WHILE STARTING THE IGNITION, THE AIR BAG OFF WARNING INDICATOR REMAINED ILLUMINATED WHENEVER THERE WAS A FRONT SEAT OCCUPANT THAT WEIGHED LESS THAN ONE-HUNDRED POUNDS. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THEY STATED THAT THE VEHICLE WAS OPERATING AS DESIGNED. THE TECHNICIAN ALSO STATED THAT THE AIR BAGS WOULD NOT DEPLOY WHENEVER THE AIR BAG INDICATOR ILLUMINATED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 15,000. UPDATED 10/09/14*LJ THE CONSUMER STATED FURTHER TESTING SHOWS THE AIRBAG OFF LIGHT ILLUMINATED FOR PASSENGERS BETWEEN 115 POUNDS AND INTERMITTENTLY FOR PASSENGERS BETWEEN 115 AND 120 POUNDS. IT WAS SUGGESTED TO THE CONSUMER TO HAVE SMALL ADULTS RIDE IN THE BACK SEAT. UPDATED 8/10/2015 *JS

NHTSA ID

10577445

Incident

Apr 6, 2011

Mileage

15,000 mi