2011 Mazda CX-9 Airbags Problems

The contact owns a 2011 Mazda CX-9. The contact stated that while attempting to park the vehicle at a slow speed in the driveway, the vehicle suddenly experienced unintended acceleration, lurched forward, and crashed into a tree before coming to a stop. The contact was unable to stop the vehicle during the sudden unintended acceleration. During the failure the vehicle sustained front end damages, but no air bags had deployed. No injuries were reported. The cause of the failure was not yet determined. The contact stated that twice in the day before the unintended acceleration, the vehicle jerked forward in traffic however, the contact attributed the issue to the brake pedal not being firmly depressed or the clutch not properly engaged while shifting gear. The local dealer was notified of the failure, but no assistance was offered. The manufacturer was not yet contacted. The failure mileage was 173,000.

NHTSA ID

11677734

Incident

Jul 28, 2025

Mileage

173,000 mi

While driving the side airbags exploded and I had to stop in the middle of the street, get vehicle towed to mazda dealer in Alpharetta, GA Now, im without a vehicle. What do I do now?

NHTSA ID

11673826

Incident

Jul 12, 2025

I PURCHASED A VEHICLE FROM A BUY HERE PAY HERE AND LATER REALIZED AFTER TWO WEEKS OF HAVING THE CAR THAT HAS A RECALL FOR THE AIRBAG ON THE PASSENGER SIDE...BUT THE CAR WAS SOLD AS IS FROM AUTO SALES IN BUFORD GA

NHTSA ID

11396246

Incident

Feb 15, 2021

I CAME OUTSIDE TO MY CAR ONE MORNING AND STARTED THE VEHICLE.. I NOTICED THE AIRBAG LIGHT WAS BLINKING, AND IT NEVER WAS BEFORE.. SO I SHUT THE VEHICLE OFF TO VISUALLY INSPECT IT.. WHAT I FOUND WAS THE PASSENGER CURTAIN AIRBAG HAD MALFUNCTIONED.. IT DIDN'T DEPLOY FULLY, BUT IT PUCKERED MY HEADLINER SO NOW IT'S JUST HANGING ON THE PASSENGER SIDE.. I INFORMED MAZDA OF THIS AND I WAS TOLD IT'S ONLY A RECALL ON PASSENGER AIRBAG SENSOR, BUT NO RECALLS FOR CURTAIN AIRBAGS.. WHAT CAN I DO

NHTSA ID

11339490

Incident

May 20, 2020

Mileage

158,000 mi

TL* THE CONTACT OWNS A 2011 MAZDA CX-9. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 10 MPH, BOTH FRONT AND REAR SIDE DRIVER AND PASSENGER SIDE CURTAIN AIRBAGS DEPLOYED INADVERTENTLY. DURING THE INCIDENT NO COLLISION HAD OCCURRED AND VEHICLE WAS NOT DRIVEN OVER A BUMP. THE DRIVER SUSTAINED NECK AND LEFT SHOULDER INJURIES AND SUFFERED HEADACHES SINCE THE INCIDENT. MEDICAL TREATMENT WAS REQUIRED. THE VEHICLE WAS TOWED TO THE LOCAL DEALER BROWN MAZDA OF CHANTILLY (4155 AUTO PARK SERVICE CHANTILLY, VA). THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS ALSO NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 137,000.

NHTSA ID

11310044

Incident

Feb 15, 2020

Mileage

137,000 mi

TL* THE CONTACT OWNS A 2011 MAZDA CX9. THE CONTACT STATED THAT WHILE HIS WIFE WAS DRIVING APPROXIMATELY 13 MPH AND ATTEMPTING TO SLOW DOWN, THE BRAKE PEDAL WAS HARDER THAN USUAL TO DEPRESS. AS A RESULT, THE DRIVER REAR ENDED THE VEHICLE IN FRONT CAUSING A FIVE VEHICLE COLLISION AT A TRAFFIC LIGHT. NONE OF THE FRONTAL AIR BAGS DEPLOYED. THE POLICE WERE PRESENT AND A POLICE REPORT WAS FILED. THERE WERE NO INJURIES REPORTED. THE VEHICLE WAS TOWED TO AN IMPOUND LOT WHERE THE INSURANCE COMPANY WAS SCHEDULED TO HAVE AN INSPECTOR INSPECT THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR A DIAGNOSTIC. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE CONTACT REFERENCED NHTSA ACTION NUMBER: PE14005 (SERVICE BRAKES, HYDRAULIC). THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 86,000.

NHTSA ID

11296688

Incident

Dec 30, 2019

Mileage

86,000 mi

TAKATA RECALL I HAD TO PUT IN MY VIN TO MAKE AN APPOINTMENT FOR RECALLS & WAS SENT A MESSAGE BACK STATING THERE ARE NO RECALLS ON MY CAR. WHEN I LOOKED IT UP ON YOUR WEBSITE IT SAYS MY CAR IS IN RECALL FOR AIRBAGS AND LOWER CONTROL ARM. BUT ACCORDING TO THE MAZDA DEALER & THE MAZDA WEBSITE I DON'T HAVE ANY RECALLS ON MY CAR!!! SO TO DATE I HAVEN'T BEEN ABLE TO FIX THE ITEMS THAT ARE BEING RECALLED. WHEN THE RECALL FOR THE AIRBAGS CAME OUT I CONTACTED MAZDA & THERE WAS NO RECALL. AGAIN WHEN THE RECALL WAS EXPANDED I CONTACTED MAZDA. MY VEHICLE WAS NOT ON THE LIST. I WENT TO YOUR SITE TO SEE WHAT YOU HAD ABOUT MY CAR & DISCOVERED YOU HAVE 2 OPEN RECALLS ON MY CAR THAT AS FAR AS FAR AS MAZDA IS CONCERNED I HAVE NONE. YET YOU HAVE ON YOUR WEBSITE THAT I DO SO I AM TRYING TO GET TO THE BOTTOM OF THIS. DOES MY CAR HAVE ANY RECALLS OR NOT? I ALSO WANT TO POINT OUT THAT THERE WAS A RECALL ON THE TRANSFER CASE ON MY CAR. NOW WHEN I BOUGHT THE CAR THE REASON WHY I BOUGHT IT WITH HIGH MILEAGE WAS BECAUSE THE CAR WAS SUPPOSED TO BE CERTIFIED PREOWNED. I WAS GIVEN THE 1 YEAR WARRANTY. THEN I WAS TOLD THAT THE RECALL ON THE TRANSFER CASE WOULD BE VALID UNTIL 100000 MILE. SO WHEN MY TRANSFER CASE NEEDED TO BE REPAIRED AT 92000 MILES. I CONTACTED MAZDA & AFTER MONTHS OF BACK & FORTH I WAS TOLD I DIDN'T QUALIFY FOR THEM TO TAKE CARE OF THE REPAIR EVEN THOUGH IT LOOKS LIKE A MONSTER TOOK A BITE OUT OF THE TRANSFER CASE AT 92000 MILES BECAUSE ACCORDING TO THEIR RECORDS MY CAR WAS NOT CERTIFIED PREOWNED. IASKED TO RECONSIDER BECSUSE THE TRANSFER CASE WSS COMPLETELY DESTROYED ST 92000. THEY SAID THEY COULD NOT MAKE AN EXCEPTION WITH ME BECSUSE THEN THEY'D HAVE TO MAKE EXCEPTIONS FOR OTHERS. I WAS TOLD TO GET IN TOUCH WITH THE DEALER I'M GETTING IN TOUCH ABOUT THAT THIS WEEK. THERE IS SOMETHING ODD ABOUT ALL OF THIS. HOW COME MAZDA DOESN'T HAVE THE RECALLS FOR MY CAR THAT YOU HAVE?

NHTSA ID

11057012

Incident

Dec 27, 2017

Mileage

92,000 mi

TAKADA AIRBAG RECALL

NHTSA ID

11041756

Incident

Jul 1, 2016

TAKATA INFLATORS RECALL? NO INCIDENT TO REPORT

NHTSA ID

11040854

Incident

Oct 29, 2017

TAKATA RECALL I RECEIVED A LAWSUIT CARD IN THE MAIL OF A DEFECTIVE AIR BAG.

NHTSA ID

11020000

Incident

Aug 1, 2017

TAKATA RECALL: THIS RECALL HAS NOT BEEN REPAIRED WITHIN A REASONABLE AMOUNT OF TIME (IT HAS BEEN ALMOST AN ENTIRE CALENDAR YEAR). I UNDERSTAND THERE ARE MILLIONS AFFECTED, BUT SERIOUS INJURY OR DEATH COULD RESULT! I FEAR FOR MY FAMILY AND YOUNG CHILD, WHEN WILL THIS BE RESOLVED???

NHTSA ID

10971007

Incident

May 27, 2016

RECALL IN MAY 2016, AS OF TODAY PER MANUFACTURER RECALL INCOMPLETE. REMEDY NOT YET AVAILABLE

NHTSA ID

10969098

Incident

May 25, 2013

2011 MAZDA CX-9. CONSUMER REQUESTS RENTAL VEHICLE UNTIL PASSENGER AIRBAG INFLATOR REPLACEMENT AND FRONT LOWER CONTROL ARMS RECALL NOTICES REPAIRS ARE COMPLETE. *SMD

NHTSA ID

10935790

Incident

Dec 1, 2016

TAKATA RECALL. I HAVE BEEN WAITING FOR A REMEDY FROM MAZDA FOR A NOTIFICATION LETTER I RECEIVED BACK IN JULY 2016 TO REPLACE THE PASSENGER'S SIDE AIRBAG. HOW LONG DOES A MANUFACTURER HAS TO COMPLY WITH A RECALL? I CANNOT USE THE PASSENGER'S SEAT.

NHTSA ID

10935082

Incident

Dec 13, 2016

MY VEHICLE HAS TWO UNRESOLVED RECALLS. THE FIRST DATES BACK TO JULY 2015 RELATED TO THE FRONT SUSPENSION BALL JOINT FITTING. THIS HAS BEEN BROUGHT TO THE ATTENTION OF SOUTH BAY MAZDA ON MULTIPLE OCCASIONS AND THE ISSUE HAS NOT BEEN RESOLVED NOR HAVE I EVER RECEIVED A RESPONSE FROM THEM. A SECOND RECALL WAS ISSUED FOR MAZDA CX-9S RELATED TO THE PASSENGER SIDE AIRBAG IN MAY 2016. DUE TO THE POOR CUSTOMER SERVICE AT SOUTH BAY MAZDA I'VE TAKEN MY BUSINESS TO CULVER CITY MAZDA. CULVER CITY MAZDA GAVE ME A RENTAL VEHICLE ON AUG 8TH 2016 WHILE MAZDA NA ORDERS AND DELIVERS PARTS. I'VE HAD THE RENTAL VEHICLE FOR NEARLY THREE MONTHS WITH NO RESOLUTION IN SIGHT. IT'S VERY STRESSFUL TO DRIVE A RENTAL VEHICLE WHICH I WILL BE LIABLE FOR IF ANYTHING HAPPENS TO IT WHILE IN MY POSSESSION. IT'S ALSO VERY DISTURBING THAT THESE RECALLS ARE TAKING SO LONG TO REMEDY. I'M EXTREMELY DISAPPOINTED WITH MAZDA AT THIS POINT. WE'RE GROWING MORE CONCERNED WITH WHAT THE OUTCOME OF THESE RECALLS WILL BE AND FOR THE SAFETY OF OUR FAMILY IN OUR CAR WHEN IT'S RETURNED.

NHTSA ID

10918939

Incident

May 25, 2016

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MAZDA CX-9. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V356000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ID

10905986

Incident

Jul 16, 2016

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MAZDA CX-9. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V356000 (AIR BAGS) WAS RECEIVED IN JUNE OF 2016. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ID

10904349

Incident

Jun 1, 2016

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MAZDA CX-9. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V356000 (AIR BAGS) HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS UNAVAILABLE. UPDATED 11/08/16*LJ UPDATED 12/12/16

NHTSA ID

10896202

Incident

Aug 16, 2016

I OWN A 2011 MAZDA CX-9. ANOTHER VEHICLE CRASHED HEAD ON INTO MY VEHICLE WHILE IT WAS IDLING STOPED AT A STOP SIGN WHEN IMPACT ACCURSED . THE AIR BAGS FAILED TO DEPLOY AND BOTH FRONT PASSENGER SEAT BELTS DID NOT RETRACT. THERE WERE INJURIES AND A POLICE REPORT WAS FILED. THE VEHICLE WAS TAKEN TO AN AUTOBODY SHOP FOR REPAIR; HOWEVER, A DIAGNOSTIC TEST WAS NOT PERFORMED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS 104,585

NHTSA ID

10731151

Incident

May 25, 2015

Mileage

104,585 mi

TL* THE CONTACT OWNS A 2011 MAZDA CX-9. ANOTHER VEHICLE CRASHED HEAD ON INTO THE CONTACT'S VEHICLE WHILE IT WAS IDLING. THE AIR BAGS FAILED TO DEPLOY AND BOTH FRONT PASSENGER SEAT BELTS DID NOT RETRACT. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TAKEN TO AN AUTOBODY SHOP FOR REPAIR; HOWEVER, A DIAGNOSTIC TEST WAS NOT PERFORMED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS 104,585.

NHTSA ID

10730647

Incident

Jun 26, 2015

Mileage

104,585 mi

TL* THE CONTACT OWNS A 2011 MAZDA CX9. THE CONTACT STATED THAT THE PASSENGER'S SIDE AIR BAG WARNING LIGHT ILLUMINATED ALTHOUGH THE PASSENGER SEAT WAS OCCUPIED. THE DEALER WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 36,000.

NHTSA ID

10670288

Incident

Nov 28, 2014

Mileage

36,000 mi

MY SON AGE 13, WEIGHS 105 POUNDS. WHEN HE SITS IN THE FRONT PASSENGER SEAT THE AIR BAG WARNING LIGHT IS ILLUMINATED INDICATING THAT THE AIR BAG HAS BEEN DISABLED. IT IS MY UNDERSTANDING THAT THE RECOMMENDED MINIMUM AGE AND WEIGHT FOR THE FRONT SEAT IS 12 YEARS AND 80LBS RESPECTIVELY. THE MAZDA DEALER, (JOHN KENNEDY FORD, 1403 RIDGE PIKE, CONSHOHOCKEN, PA 19428) RAN A CHECK OF THE CALIBRATION OF AIRBAG SENSORS." ALL OK, NO UPDATE NEEDED" - THEY GAVE ME A COPY OF SERVICE BULLETIN NO 08-001/13. THIS MENTIONS THAT THE ISSUE IS CAUSED BY MY SON SITTING INCORRECTLY IN THE PASSENGER SEAT. I HAVE SPOKEN TO THE DEALER ON MULTIPLE OCCASIONS AND THIS ISSUE IS STILL NOT RESOLVED. *TR

NHTSA ID

10596163

Incident

Apr 6, 2012

Mileage

11,265 mi