2011 Mazda CX-9 Suspension Problems

The front driver-side lower ball joint suffered a catastrophic structural failure and sheared completely apart while moving. This vehicle was previously serviced under Safety Recall Campaign 15V451000 / Mazda Recall 8515G for this exact defect. The recall remedy part failed a second time, collapsing the front wheel assembly, ripping the CV axle completely out of the transmission casing, causing a hazardous transmission fluid spill, and leaving the vehicle stranded and immobilized in the middle of a live roadway in the dark

NHTSA ID

11747329

Incident

Jun 30, 2026

The contact owns a 2011 Mazda CX-9. The contact stated that while driving at an undisclosed speed and making a turn, the contact lost control of the vehicle, and the front driver's side suspension lowered to the ground. The vehicle was towed to an independent mechanic, who determined that the subframe was severely rusted, causing the control arm to detach. The contact was informed that the subframe needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 125,000.

NHTSA ID

11658375

Incident

Apr 21, 2025

Mileage

125,000 mi

TAKATA RECALL I HAD TO PUT IN MY VIN TO MAKE AN APPOINTMENT FOR RECALLS & WAS SENT A MESSAGE BACK STATING THERE ARE NO RECALLS ON MY CAR. WHEN I LOOKED IT UP ON YOUR WEBSITE IT SAYS MY CAR IS IN RECALL FOR AIRBAGS AND LOWER CONTROL ARM. BUT ACCORDING TO THE MAZDA DEALER & THE MAZDA WEBSITE I DON'T HAVE ANY RECALLS ON MY CAR!!! SO TO DATE I HAVEN'T BEEN ABLE TO FIX THE ITEMS THAT ARE BEING RECALLED. WHEN THE RECALL FOR THE AIRBAGS CAME OUT I CONTACTED MAZDA & THERE WAS NO RECALL. AGAIN WHEN THE RECALL WAS EXPANDED I CONTACTED MAZDA. MY VEHICLE WAS NOT ON THE LIST. I WENT TO YOUR SITE TO SEE WHAT YOU HAD ABOUT MY CAR & DISCOVERED YOU HAVE 2 OPEN RECALLS ON MY CAR THAT AS FAR AS FAR AS MAZDA IS CONCERNED I HAVE NONE. YET YOU HAVE ON YOUR WEBSITE THAT I DO SO I AM TRYING TO GET TO THE BOTTOM OF THIS. DOES MY CAR HAVE ANY RECALLS OR NOT? I ALSO WANT TO POINT OUT THAT THERE WAS A RECALL ON THE TRANSFER CASE ON MY CAR. NOW WHEN I BOUGHT THE CAR THE REASON WHY I BOUGHT IT WITH HIGH MILEAGE WAS BECAUSE THE CAR WAS SUPPOSED TO BE CERTIFIED PREOWNED. I WAS GIVEN THE 1 YEAR WARRANTY. THEN I WAS TOLD THAT THE RECALL ON THE TRANSFER CASE WOULD BE VALID UNTIL 100000 MILE. SO WHEN MY TRANSFER CASE NEEDED TO BE REPAIRED AT 92000 MILES. I CONTACTED MAZDA & AFTER MONTHS OF BACK & FORTH I WAS TOLD I DIDN'T QUALIFY FOR THEM TO TAKE CARE OF THE REPAIR EVEN THOUGH IT LOOKS LIKE A MONSTER TOOK A BITE OUT OF THE TRANSFER CASE AT 92000 MILES BECAUSE ACCORDING TO THEIR RECORDS MY CAR WAS NOT CERTIFIED PREOWNED. IASKED TO RECONSIDER BECSUSE THE TRANSFER CASE WSS COMPLETELY DESTROYED ST 92000. THEY SAID THEY COULD NOT MAKE AN EXCEPTION WITH ME BECSUSE THEN THEY'D HAVE TO MAKE EXCEPTIONS FOR OTHERS. I WAS TOLD TO GET IN TOUCH WITH THE DEALER I'M GETTING IN TOUCH ABOUT THAT THIS WEEK. THERE IS SOMETHING ODD ABOUT ALL OF THIS. HOW COME MAZDA DOESN'T HAVE THE RECALLS FOR MY CAR THAT YOU HAVE?

NHTSA ID

11057012

Incident

Dec 27, 2017

Mileage

92,000 mi

TAKATA INFLATORS RECALL? NO INCIDENT TO REPORT

NHTSA ID

11040854

Incident

Oct 29, 2017

2011 MAZDA CX-9. CONSUMER REQUESTS RENTAL VEHICLE UNTIL PASSENGER AIRBAG INFLATOR REPLACEMENT AND FRONT LOWER CONTROL ARMS RECALL NOTICES REPAIRS ARE COMPLETE. *SMD

NHTSA ID

10935790

Incident

Dec 1, 2016

TL* THE CONTACT OWNS A 2011 MAZDA CX-9. WHILE DRIVING 35 MPH, THE FRONT WHEELS SEIZED. THE VEHICLE SKIDDED AND CAME TO A COMPLETE STOP WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT MENTIONED THAT THE VEHICLE WAS SERVICED FOR THE LOWER CONTROL ARMS ONE DAY PRIOR TO THE FAILURE. THE VEHICLE HAD AN EXTENDED WARRANTY FOR THE TRANSFER CASE, BUT IT EXPIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 120,000.

NHTSA ID

10919299

Incident

Oct 27, 2016

Mileage

120,000 mi

MY VEHICLE HAS TWO UNRESOLVED RECALLS. THE FIRST DATES BACK TO JULY 2015 RELATED TO THE FRONT SUSPENSION BALL JOINT FITTING. THIS HAS BEEN BROUGHT TO THE ATTENTION OF SOUTH BAY MAZDA ON MULTIPLE OCCASIONS AND THE ISSUE HAS NOT BEEN RESOLVED NOR HAVE I EVER RECEIVED A RESPONSE FROM THEM. A SECOND RECALL WAS ISSUED FOR MAZDA CX-9S RELATED TO THE PASSENGER SIDE AIRBAG IN MAY 2016. DUE TO THE POOR CUSTOMER SERVICE AT SOUTH BAY MAZDA I'VE TAKEN MY BUSINESS TO CULVER CITY MAZDA. CULVER CITY MAZDA GAVE ME A RENTAL VEHICLE ON AUG 8TH 2016 WHILE MAZDA NA ORDERS AND DELIVERS PARTS. I'VE HAD THE RENTAL VEHICLE FOR NEARLY THREE MONTHS WITH NO RESOLUTION IN SIGHT. IT'S VERY STRESSFUL TO DRIVE A RENTAL VEHICLE WHICH I WILL BE LIABLE FOR IF ANYTHING HAPPENS TO IT WHILE IN MY POSSESSION. IT'S ALSO VERY DISTURBING THAT THESE RECALLS ARE TAKING SO LONG TO REMEDY. I'M EXTREMELY DISAPPOINTED WITH MAZDA AT THIS POINT. WE'RE GROWING MORE CONCERNED WITH WHAT THE OUTCOME OF THESE RECALLS WILL BE AND FOR THE SAFETY OF OUR FAMILY IN OUR CAR WHEN IT'S RETURNED.

NHTSA ID

10918939

Incident

May 25, 2016

TL* THE CONTACT OWNS A 2011 MAZDA CX-9. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V451000 (SUSPENSION); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

NHTSA ID

10836657

Incident

Sep 15, 2015