2013 Mazda CX-9 Problems

Engine throwing a code after dying at intersection. Found that it isa known issue for this vehicle and repair costs are astronomical. Diagnostic Summary: 2013 Mazda CX-9 (3.7L V6)Issue: Faulty Crankshaft/Camshaft Correlation (Code P0016)Current Mileage: ~160,000 miles Reported Symptoms: Extended cranking (long start), rattle upon startup, and rattle under light acceleration. The 2013 Mazda CX-9 is KNOWN for a serious issue where the internal water pump fails, allowing coolant to leak into the oil, which causes timing chain failure and potential engine destruction. I wish I knew this years ago...

The contact owns a 2013 Mazda CX-9. The contact stated that while driving at an undisclosed speed, the vehicle shuddered abnormally. The check engine warning light was illuminated. The vehicle was taken to a dealer, where it was diagnosed, and determined that the lower control arm needed to be replaced. The vehicle was repaired; however, the contact had not received documentation of the repair. The manufacturer was notified of the failure and informed the contact that the vehicle was repaired under an undisclosed recall. The failure mileage was approximately 188,000.

Brakes failed while driving. Mazda dealer did not fix this known defect under recall SSP93

THE BRAKE BECAME VERY STIFF AND MADE A HISSING SOUND WHEN APPLIED WHILE DRIVING. I BROUGHT MY CAR TO AN INDEPENDENT MECHANIC AND BACK TO THE DEALER WHERE I BROUGHT THE CAR AND THEY BOTH CONFIRMED THAT I NEEDED TO REPLACE THE BRAKE BOOSTER. THAT THE HISSING SOUND WAS LEAKAGE.

Niece was driving home from college on July 24, 2024 around 7:30 PM. She heard a pop when she was 1 mile away from the house. Side airbags exploded on passenger and driver side for no reason. She called me. We drove the car home since it was less than 1 mile away. No injuries. A couple of days later took to body shop to assess damage.

I turned in to a parking lot, as I went over a speed bump, the side curtain air bags randomly deployed. Luckily, I was going very slow and was not injured. Had I been on the road I woudl not have been able to see and it could have been very dangerous. The car is at the Mazda service center and they have yet to let us know what is going to happen, if it can be repaired or what they plan to do.

The contact owns a 2013 Mazda CX-9. The contact stated that while driving at an undisclosed speed, the vehicle shuddered abnormally. The check engine warning light was illuminated. The vehicle was taken to a dealer, where it was diagnosed, and determined that the lower control arm needed to be replaced. The vehicle was repaired; however, the contact had not received documentation of the repair. The manufacturer was notified of the failure and informed the contact that the vehicle was repaired under an undisclosed recall. The failure mileage was approximately 188,000.

I HAD JUST COME OUT OF A TRAFFIC CIRCLE AND ENTERED A STRAIGHT STRETCH WHEN I HEARD A LOUD CRUNCHING SOUND. I WOULD ESTIMATE MY SPEED TO BE BETWEEN 15MPH AND 20 MPH .THE VEHICLE SHOOK BUT I WAS ABLE TO MOVE FORWARD BUT HAD DIFFICULTY STEERING AND COULD NOT BRAKE. THE CAR SPUTTERED TO A STOP THEN I HEARD A HISSING SOUND. WHEN I GOT OUT OF THE VEHICLE I SAW THE RIGHT FRONT WHEEL AT A RIGHT ANGLE TO THE FENDER AND FLUIDS LEAKING ONTO THE PAVEMENT. THE WHEEL WAS NO LONGER ATTACHED. THE TOW DRIVER REPORTED THAT IT TOOK HIM ONE HOUR TO LOAD THE VEHICLE ONTO A FLATBED BECAUSE THE AXLE KEPT POPPING OUT WHEN HE TRIED TO MOVE THE VEHICLE. RIDGEWAY TOWING TRANSPORTED THE VEHICLE TO INGRAM PARK MAZDA, SAN ANTONIO, TEXAS. THE TOW DRIVER TOOK PHOTOS BEFORE LOADING THE VEHICLE BUT I DO NOT HAVE THEM. THE LEFT AND RIGHT LOWER CONTROL ARMS HAD BEEN REPLACED IN JULY 2016 UNDER RECALL 8515G.

Trans seems to slip going in and out of 4th gear. Just bought this car 3 days ago and it has been a consistent problem that didn't start until an hour after the purchase once it warmed up. Looks like it's the transfer case, this suv only has 106k on it ! This is absolutely ridiculous, Mazda needs to offer a recall for this issue so those who have the issue don't have to fork out MORE money for an issue that Mazda is well aware of with their vehicles

I BOUGHT MY CX-9 NEW IN 2013, CAR NOW HAS 102,000 MILES. CAR STARTED TO SHUTTER WHEN GETTING OFF THE EXIT FROM A MAJOR HIGHWAY. THE PROBLEM WAS DISCOVERED WITH THE POWER TRANSFER UNIT. PICTURE INDICATES HEAVY SPLINE WEAR AND CORROSION. TRANSMISSION SPLINE ALSO HAS CORROSION AND WEAR. THIS WAS A VERY DANGEROUS SITUATION. THERE'S NO MAINTENANCE REQUIRED BY MAZDA FOR THE PTU OR THE TRANSMISSION. MAZDA SHOULD ISSUE A RECALL ON BOTH THE PTU AND THE TRANSMISSION. THIS IS A KNOWN ISSUE WITH MAZDA AND DISCUSSED ON MANY INTERNET FORUMS.

I was pulling into a parking spot in Brooksville, Florida. It was the last parking spot on the block. As I pulled in, I went to hit my brake so that I could back up and the car did not stop. My foot was pressed all the way down to the floor and it kept going, and I hit the car parked in front of me. At that point, a warning came up on my odometer stating “Brake Malfunction “. . Thank goodness no one was hurt. I called the police. When the officer arrived, I explained what happened. He did see the odometer warning. He advised me to take a picture of it which I did. My car was towed to Crash Champions in Wesley Chapel. I explained to them what happened. They repaired my car and told me that They couldn’t find anything wrong with the brakes and everything was calibrated properly. I then asked Mazda to please check the brake system as I was not comfortable driving in this car anymore. I had just gotten off the Suncoast Parkway and thank goodness it didn’t happen on the parkway or I and my sister may have been killed. Mazda checked out the car and told me the same thing “ everything calibrates properly”. They were unable to help me exchange cars without a large sum of money so I had to take it back. I will not drive anywhere except locally and keep a good distance between me and the person in front of me. Again, last week, I was driving on a residential street in Lutz FL there was no cars in front of me and no cars behind me and my odometer lit up “BRAKE” which is what happens when I am too close to the car in front of me. But there was no car in front of me. I called Mazda to speak to the service manager and explained to the receptionist what had happened and he has not responded. It’s been almost a week. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

WHEN I USE MY REMOTE TO OPEN MY LIFTGATE IT GOES UP 3/4 WAY AND JUST DROPS. I WAS GETTING GROCERIES OUT OF MY TRUNK AREA AND HAD TO MOVE QUICKLY AS IT SUDDENLY CAME DOWN. AFTER CALLING MAZDA I WAS INFORMED OF A RECALL BUT MY CAR VIN WASN'T INCLUDED IN THE RECALL. IT SEEMS THE SAME INCIDENT HAS BEEN HAPPENING ON OTHER MAZDA VEHICLES. VEHICLE WAS STATIONARY IN MY DRIVEWAY TURNED OFF AND PARKED. *TR

SUN VISOR DOES NOT STAY IN PLACE. THE VISOR'S LEVEL IS AT MY FOREHEAD, WHICH IS VERY DANGEROUS FOR VISIBILITY AND TO MY HEAD WITH ANY SUDDEN IMPACT. I HAVE NEVER HAD THIS PROBLEM WITH ANY VEHICLE I HAVE OWNED. THIS IS MY FIRST MAZDA. I HAVE OWNED SEVERAL CHRYSLER TOWN & COUNTRY MINI VANS WITH NO PROBLEMS. THE REPLACEMENT PART IS $189.00 AND ANOTHER $100.00 TO INSTALL A NEW SUN VISOR.

2013 MAZDA CX-9. CONSUMER WRITES IN REGARDS TO FRONT LOWER CONTROL ARMS RECALL NOTICE AND VEHICLE SUN VISOR ISSUES. *SMD THE CONSUMER STATED THE SUN VISOR NO LONGER STAYS IN PLACE. *JB

MY VEHICLE SEEMED AS IF THE TRANSMISSION WAS SLIPPING BETWEEN GEARS ON THE HIGHWAY IT WOULD TAKE FOREVER TO SWITCH INTO HIGHER GEARS FOR HIGHER SPEEDS THEN WHEN SLOWING DOWN IT WOULD JERK AND THEN FINALLY STOP OR IF I WAS IN TRAFFIC WHERE I DIDN'T NEED TO MAKE A COMPLETE STOP IT WOULD JERK TO SLOW DOWN AND SKIP GEARS AND JERK TO SPEED BACK UP WHILE ON THE HIGH WAY TRAVELING AT NORMAL SPEED WITH CRUISE CONTROL SET IT WENT FROM 6TH GEAR TO 4TH GEAR FOR NO REASON AT ALL! THEN IT STARTED MAKING NOISES SOUNDING LIKE BOTH THE FRONT AND BACK END FIRST YOU WOULD ONLY HEAR THEM WHEN TURNING RIGHT OR LEFT THEN STARTED HEARING THEM IN REVERSE THEN YOU HEARD THEM WHILE DRIVING ALL THE TIME ON THE HIGHWAY BACK ROADS AND PARKING SOUNDED AS IF MY TIRES WERE GOING TO FALL OFF! I CONTACTED CARMAX BECAUSE THAT'S WHERE I PURCHASED THE CAR IN MARCH OF 2017 IT'S NOW AGUST 2017 AND TOLD THEM WHAT WAS HAPPENING THEY LIED FROM THE INITIAL PHONE CALL BUT THAT'S BESIDES THE POINT THEY HAD MY VEHICLE FOR A WEEK SAYING THEY WERE LOOKING AT IT THOROUGHLY TO MAKE SURE WHAT THEY FOUND IN THE REAR DIFFERENTIAL WAS THE ISSUE THEY ASSURED ME IT WAS TOLD ME IF I HEARD THE NOISE BRING IT BACK ASAP AS I WAS DRIVING THE VEHICLE HOME IT WAS STILL EXPERIENCING THE SAME ISSUES WE TRIED TO CALL THEM IMMEDIATELY BUT THEY WERE CLOSED WE CALLED THEM THAT MONDAY AND COULDN'T GET ANYBODY ON THE PHONE SO WE LEFT A MESSAGE WE CONTINUE TO CALL THEM FOR TWO WEEKS BEFORE THEY FINALLY GAVE US AN APPOINTMENT TO BRING THE CAR AND I COULD NOT DRIVE MY CAR FOR THE TWO WEEKS THAT I HAD IT IN MY POSSESSION BECAUSE I WAS TOLD THROUGH MY EXTENDED WARRANTEE THAT DRIVING MY VEHICLE WHILE IT WAS STILL DAMAGED WOULD VOID MY WARRANTY THE DAY AFTER WE DROP MY CAR OFF BACK AT CARMAX I WAS CALLED AND TOLD THAT THE DATE IT WAS PULLED OUT OF THE GARAGE ON THE ORIGINAL REPAIR DATE 3 WEEKS PRIOR THAT THE TECH NOTED TO BRING TO MAZDA

THE VOICE ACTIVATED NAVIGATION FEATURE ON THE VEHICLE SHUTS DOWN AND BECOMES INOPERABLE WHEN STOPPING OR ACCELORATING FROM A STOPPED POSITION. THE VOICE ACTIVATED FEATURE ONLY WORKS WHILE IN ONE LONG CONTINUOUS MOTION WHICH DEFEATS THE PURPOSE OF THE HANDS-FREE VOICE ACTIVATED NAVIGATION AND MAKES USING THE SYSTEM DIFFICULT IN URBAN ENVIRONMENTS. THIS CONCERN WAS VOICED TO THE LOCAL DEALER AND SALES STAFF WHO COULD NOT FIGURE OUT WHY THE SYSTEM WAS MALFUNCTIONING THIS WAY AND ADVISED THAT THEY WERE NOT ABLE TO FIX IT. NO REMEDY WAS AVAILABLE AND I AM STUCK WITH A VEHICLE THAT DOESN'T FUNCTION AS IT WAS ADVERTISED TO ME AND SOLD. *TR

THIRD ROW SEAT BELT BUCKLES HAVE NOT HOLDERS PREVENTING IT FROM GOING UNDER AND BETWEEN THE SEATS WHEN SEATS ARE RAISED AND LOWERED. RESULTING IN THE BUCKLES TO BE CRUSHED,BROKEN AND UNUSABLE ENDANGERING PASSENGERS IN THIRD ROW TRAVEL WITHOUT SEAT BELTS ANYMORE

IN THE THIRD ROW THERE ARE NO KIND OF HOLDERS PREVENTING THE SEAT BELT BUCKLES FROM GOING UNDER AND BETWEEN THE SEATS WHEN THEY ARE FOLDED DOWN AND UP. THIS HAS RESULTED IN THEM GETTING TRAPPED BETWEEN THE SEATS AND UNDER THE FOLDING MECHANISM AND GETTING CRUSHED TO THE POINT OF BEING UNUSABLE AND UNSAFE. WE ARE CURRENTLY UNABLE TO USE THE BACK SEAT SEATBELTS DUE TO THEM BEING UNABLE TO BE BUCKLED AT ALL. WE DISCOVERED THIS WHILE THE CAR WAS PARKED WHEN WE WENT TO RETRIEVE THE REAR SEAT BELT BUCKLES FOR USE.

THE HEADRESTS ON THE 2013 MAZDA CX-9 ARE EXCRUCIATINGLY UNCOMFORTABLE. THEY ANGLE AT A COMPLETELY UNNATURAL FORWARD ANGLE AND FORCE THE DRIVER'S HEAD FORWARD AND DOWN. IT WAS NOT OBVIOUS DURING THE TEST DRIVE. AFTER 6 HRS OF DRIVING THOUGH, PAIN DEVELOPED IN NECK, UPPER SHOULDERS AND LOWER BACK. WHO DESIGNED THIS MESS? WHY CAN'T THE HEADREST JUST BE STRAIGHT UP, LIKE IN THE BACK SEATS? *TR

I was pulling into a parking spot in Brooksville, Florida. It was the last parking spot on the block. As I pulled in, I went to hit my brake so that I could back up and the car did not stop. My foot was pressed all the way down to the floor and it kept going, and I hit the car parked in front of me. At that point, a warning came up on my odometer stating “Brake Malfunction “. . Thank goodness no one was hurt. I called the police. When the officer arrived, I explained what happened. He did see the odometer warning. He advised me to take a picture of it which I did. My car was towed to Crash Champions in Wesley Chapel. I explained to them what happened. They repaired my car and told me that They couldn’t find anything wrong with the brakes and everything was calibrated properly. I then asked Mazda to please check the brake system as I was not comfortable driving in this car anymore. I had just gotten off the Suncoast Parkway and thank goodness it didn’t happen on the parkway or I and my sister may have been killed. Mazda checked out the car and told me the same thing “ everything calibrates properly”. They were unable to help me exchange cars without a large sum of money so I had to take it back. I will not drive anywhere except locally and keep a good distance between me and the person in front of me. Again, last week, I was driving on a residential street in Lutz FL there was no cars in front of me and no cars behind me and my odometer lit up “BRAKE” which is what happens when I am too close to the car in front of me. But there was no car in front of me. I called Mazda to speak to the service manager and explained to the receptionist what had happened and he has not responded. It’s been almost a week. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

TL* THE CONTACT OWNS A 2013 MAZDA CX-9. THE CONTACT STATED THAT THE LOW BEAM HEADLIGHTS WERE ENGAGED AND FAILED TO ILLUMINATE THE ROAD BEYOND 5 FEET. THE FAILURE RECURRED MORE FREQUENTLY WHEN DRIVING ON A MOUNTAINOUS ROAD. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, WHO INFORMED THE CONTACT THAT THE VEHICLE FUNCTIONED AS DESIGNED. THE APPROXIMATE FAILURE MILEAGE WAS 150.

THE VOICE ACTIVATED NAVIGATION FEATURE ON THE VEHICLE SHUTS DOWN AND BECOMES INOPERABLE WHEN STOPPING OR ACCELORATING FROM A STOPPED POSITION. THE VOICE ACTIVATED FEATURE ONLY WORKS WHILE IN ONE LONG CONTINUOUS MOTION WHICH DEFEATS THE PURPOSE OF THE HANDS-FREE VOICE ACTIVATED NAVIGATION AND MAKES USING THE SYSTEM DIFFICULT IN URBAN ENVIRONMENTS. THIS CONCERN WAS VOICED TO THE LOCAL DEALER AND SALES STAFF WHO COULD NOT FIGURE OUT WHY THE SYSTEM WAS MALFUNCTIONING THIS WAY AND ADVISED THAT THEY WERE NOT ABLE TO FIX IT. NO REMEDY WAS AVAILABLE AND I AM STUCK WITH A VEHICLE THAT DOESN'T FUNCTION AS IT WAS ADVERTISED TO ME AND SOLD. *TR