Owner-reported complaints naming the exterior lighting system, filed with NHTSA
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Reports naming headlights, tail lights, turn signals and other exterior lighting. Every record below is an owner-reported complaint about the 2011 Mazda Mazda3 submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 10 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Shown in the owner’s own words, exactly as filed
my Mazda 3 2011 passenger headlight always had water coming into the headlight itself. It has condensation and it is hard to see when using the headlight itself at night. have to wait a few days or so to clear up and then my headlights will flicker because of the water seeping inside of it.
PASSENGER AIRBAG LIGHT WILL GO ON AND OFF WITH NOBODY IN THE SEAT. THIS HAPPENS RANDOMLY AND NOT CONSISTENTLY. SOMETIMES WHILE STATIONARY, SOMETIMES WHILE DRIVING. THE DASHBOARD HAS COME APART FROM THE CENTER PIECE ON THE DASH WITH THE DIGITAL DISPLAY. CAR WAS PURCHASED IN TEXAS IN 2013, DROVE TO MAINE IN 2015 AND DRIVEN TO VIRGINIA SINCE 2018. PROGRESSIVELY GOTTEN WORSE REAR VIEW MIRROR HAS STRANGE BROWN MARKS INSIDE THE MIRROR MAKING IT DIFFICULT TO SEE. OWNER DOES NOT SMOKE. STRANGE CLUNKY NOISE FROM REAR SUSPENSION, NOT CONSISTENT VERY RANDOM. SMOOTH ROAD, BUMPY ROAD, FAST OR SLOW, THE SOUND JUST RANDOMLY HAPPENS FROM TIME TO TIME. HEADLIGHTS FORM MOISTURE, OWNER BOUGHT NEW HEADLIGHTS WITH MECHANIC INSTALL AND THEY STARTED TO COLLECT MOISTURE ABOUT A YEAR AFTER INSTALLATION. OWNER OF VEHICLE SINCE 2013 TO PRESENT. VEHICLE PURCHASED AT APPROX 60K MILES, CURRENTLY APPROX 130K MILES.
MECHANIC'S REPORT 12/28/2019: "RIGHT FRONT (PASSENGER SIDE) HEADLIGHT ASSEMBLY HAS MAJOR MOISTURE CONTAMINATION. HID CONTROLLER FAILURE DUE TO MOISTURE; HID BULB OUT. REPAIR EST. $1,500 - $2,000." MY 2011 MAZDA 3 MILEAGE IS 36,915. I WILL TAKE THIS TO MAZDA SERVICE DEPT. ON 1/2/2020 FOR EVALUTAION. THEIR REPAIR EST. ON PHONE WAS $2,000+ - PARTS ONLY. THIS IS A KNOWN PROBLEM REPORTED ONLINE BY MANY OWNERS OF THIS MAKE AND YEAR. CLEARLY THIS IS A FACTORY DEFECT ISSUE. ONE THAT HAS CAUSED ACCIDENTS AT NIGHT. (I FIRST NOTICED MOISTURE SOMETIME AFTER A DRIVE-THRU CAR WASH 3 MONTHS AGO.)
TL* THE CONTACT OWNS A 2011 MAZDA MAZDA3. WHILE DRIVING 15 MPH, THE REAR BRAKE STOP LAMPS ILLUMINATED INDEPENDENTLY WITHOUT WARNING. THE CONTACT STATED THAT THE FAILURE WAS INTERMITTENT. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THERE WAS A POSSIBLE FAILURE DUE TO THE ABS MALFUNCTION. THE CONTACT STATED THAT THE REAR BRAKE STOP LAMPS WERE REPLACED; HOWEVER, THE FAILURE RECURRED. NEITHER THE DEALER NOR THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 64,000. THE VIN WAS NOT AVAILABLE.
THE FRONT LIGHTS SEEM TO BUILD CONDENSATION AND CUT DOWN ON THE AMOUNT OF LIGHT THAT IS EMITTED FROM THEM AT NIGHT, LEADING TO A HUGE SAFETY ISSUE. IT ALSO AFFECTS THE TURN SIGNALS AND CAN LEAD TO CATASTROPHIC ELECTRONIC FAILURE THAT COSTS OVER $1,000 TO FIX THAT MAZDA CLAIMS IS NOT COVERED BY THEIR FACTORY WARRANTY. THIS HAS BECOME A HUGE PROBLEM AND ONE QUICK SEARCH ON THE INTERNET TURNS UP HUNDREDS OF COMPLAINTS FROM PEOPLE WITH THE SAME PROBLEM. PLEASE, ISSUE A RECALL IN ORDER TO FIX THE AFFECTED UNITS AND FORCE MAZDA'S HAND TO LAY THE COST BURDEN ON THEM AND NOT THE CUSTOMER AS IT IS COMPLETELY ON THEIR MANUFACTURING TECHNIQUES THAT DO NOT PROVIDE A PROPER SEAL AROUND THE LIGHTING THAT ALLOWS THIS TO OCCUR. DEALERSHIP SALESMEN ARE SCHOOLED TO TELL CUSTOMERS THAT IT WILL "BURN OFF" AS THE LIGHTS ARE ON LONGER AND ITS NOT ANYTHING TO WORRY ABOUT, WHEN REALLY IT CAN LEAD TO SOME SERIOUS DAMAGE TO THE VEHICLE LEADING TO DANGEROUS SAFETY HAZARDS AT NIGHT.
TL* THE CONTACT OWNS A 2011 MAZDA 3. WHILE THE VEHICLE WAS PARKED, THE CONTACT NOTICED WATER IN THE PASSENGER SIDE HEAD LAMP. AS A RESULT, THE HEAD LAMP FAILED TO ILLUMINATE. THE DEALER DIAGNOSED THAT THE HEAD LAMP NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS ALSO INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V644000 (STRUCTURE). THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 29,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
PASSENGER HEADLAMP GETTING EXCESSIVE CONDENSTATION BUILD UP AFTER CAR WASH OR RAIN STORM EVENTUALLY CAUSES HID BULB AND BALLAST FAILURE DUE TO SHORT CAUSED BY WATER INGRESS. HOUSING HAS BEEN CHANGED AND STILL LEAKS IN ALMOST EXACT SAME PATTERN AS OLD HOUSING. THIS IS A SAFETY DEFECT AS IT AFFECTS MY ABILITY TO SAFELY, AND LEGALLY DRIVE MY CAR IN LOW OR NO LIGHT CONDITIONS AND COULD CAUSE AN ACCIDENT.
1) AFTER MOVING THE EMPTY PASSENGER SEAT BACK A FEW INCHES AT A RED LIGHT, PASSENGER AIRBAG DEACTIVATION LIGHT ILLUMINATED ON DASH AND HAS REMAINED ON EVER SINCE. AT THE SAME TIME, THE AIRBAG LIGHT ON THE INSTRUMENT CLUSTER BEGAN FLASHING A CODE 16. THERE ARE NO VISIBLE LOOSE WIRES OR CONNECTIONS UNDER THE SEAT. 2) CONDENSATION APPEARING IN DRIVER'S SIDE HEADLIGHT ASSEMBLY.
HEADLIGHT SEAL FAILURE; WATER CONDENSATION IN THE HEADLIGHT (PASSENGER SIDE). OCCURS AFTER A CAR WASH, A DRIVE IN THE RAIN, DRIZZLE OR DOWNPOUR IN HIGHWAY OR CITY. ROAD ILLUMINATION DIMINISHED FROM WATER CONDENSATION.
VEHICLE HEADLIGHT FAILED DUE TO FAULTY SEAL ALLOWING MOISTURE TO ENTER THE HEADLIGHT ASSEMBLY. I BROUGHT THE HEADLIGHT INTO THE DEALER WHILE STILL UNDER WARRANTY WHEN I NOTICED MOISTURE IN THE HEADLIGHT BUT BEFORE IT FAILED. MY CLAIM WAS DENIED STATING THAT IT WAS A COSMETIC ISSUE. NOW THIS IS A SAFETY ISSUE THAT COSTS SEVERAL HUNDRED DOLLARS TO CORRECT. RESEARCH ONLINE INDICATES MANY OTHERS HAVE EXPERIENCED SIMILAR WARRANTY CLAIM AVOIDANCE AND FAILED HEADLIGHT ASSEMBLIES.
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
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