Owner-reported complaints naming the driver-assistance system, filed with NHTSA
Data refreshed
Reports naming forward-collision avoidance, lane keeping, back-over prevention, cruise control and related electronic driver-assistance systems. Every record below is an owner-reported complaint about the 2014 Mazda Mazda3 submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 24 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Shown in the owner’s own words, exactly as filed
The rear backup sensors no longer work and did not give any indication they stopped working. They do not detect cars driving up from behind when driving or switching lanes or objects or people behind the car anymore when you reverse. This happened without any notice or warning indications.
Rearview camera flickers or doesn't turn on at times.
The contact owns a 2014 Mazda Mazda3. The contact received notification of NHTSA Campaign Number: 23V487000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Due to improper design of the rearview camera wiring harness fastener, my rearview camera image has been distorted and flickering for years. There has been no remedy for this issue for many years now and its quite dangerous to have a camera that doesnt work at all.
The contact owns a 2014 Mazda Mazda3. The contact received notification of NHTSA Campaign Number: 23V487000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The infotainment screen in my Mazda3 developed a large spider crack in the corner. It's available for inspection upon request. It affects my ability to read information on the screen, and partially obstructs my backup camera's image. The problem has been confirmed by both the dealer, who saw the issue firsthand, and Mazda (see Service Alert No.: SA-008/18, issued 02/20/2018 - please note, the spider crack I have is much larger than the ones in the pictures in the Service Alert). There was no warning this issue was going to affect my car, it just happened one day.
There is an existing recall on my car 2014 Mazda 3 dated July 14, 2023 for the glitches with rearview mirror and rearview mirror disconnecting at random. While this has been outstanding for one year Mazda discourages customers from scheduling appointment to get the vehicle inspected and fixed in accordance to the guidance listed in NHTSA recall. I visited Capitol Mazda San Jose on 11/18/23 as well as called them to schedule a check on 7/17/24 but both these times I was informed that there are no parts to be replaced. I believe the remedy listed with NHTSA is not being followed and the customers do not have a timeline to get a resolution to this issue. I'm sharing the remedy listed by NHTSA. "Dealers will inspect vehicles. If inspections verify no concern with the rearview camera image, a wiring harness fastening seal will be added to prevent harness movement. If inspections verify there is image distortion or flickering, the rearview camera will be replaced with a new part and a wiring harness fastening seal will be added." I'm unable to understand if there are efforts by Mazda to provide sufficient labor work to inspect the vehicle and the fastening seals are at all in their timeline. I think NHTSA should assess what progress has been made by Mazda in resolving this critical recall.
While accelerating onto a highway, my engine overheating light flashed then stayed on and my acceleration suddenly throttled back and my car started slowing down. I was able to pull over on the shoulder, but there was a close call with a semi bearing down. I had my car towed to a repair shop, where they told me the water jacket had cracked and the overheating caused a blown head gasket. This was repaired and tested. A week later, I got the car up to highway speeds and the engine overheating light flashed again. When I stopped and looked at the engine, there was foamy tan coolant all over the place. Towed it back again and was told the weld had failed. But in trying to find a used cylinder to replace mine, the shop told me that all of their sources said they had no used ones available because the same crack happened on those as well.
The contact owns a 2014 Mazda Mazda3. The contact received notification of NHTSA Campaign Number: 23V487000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the camera image was distorted. The failure mileage was unknown. VIN tool confirms parts not available.
Gas smell / leak from gas tank when more than 7/8 full. Seems to leak from the top. AEB frequently says disabled due to high interior car temperature. Even in winter when temperature below freezing.
The contact owns a 2014 Mazda Mazda3. The contact received notification of NHTSA Campaign Number: 23V487000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the camera screen was flickering and became distorted. The failure mileage was 40,000. VIN tool confirms parts not available.
The contact owns a 2014 Mazda Mazda3. The contact stated while reversing, the rearview camera was inoperable. There was no warning light illuminated. The contact stated that the failure recurred intermittently. The vehicle was taken to the dealer, where an unknown hypothetical diagnostic was made. The contact declined to pay the repair cost. The vehicle was not repaired. The contact stated that the failure had been recurring increasingly. The contact later received notification of NHTSA Campaign Number: 23V487000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 25,000. VIN tool confirms parts not available.
The contact owns a 2014 Mazda Mazda3. The contact stated that while parked, the rear-view camera displayed a distorted image and failed to work as designed. The vehicle was taken to a dealer where it was diagnosed that the rear-view camera needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The contact associated the failure with NHTSA Campaign Number: 23V487000 (Back Over Prevention). The failure mileage was approximately 80,000.
MY CAR HAS BEEN STALLING WHILE I'M DRIVING
TCS MALFUNCTION. 'TRANSMISSION CONTROL SYSTEM' SYMBOL IS CAR WITH SKID MARK ON THE BOTTOM. TAKE TO DEALER RIGHT AWAY.
AFTER A CAR WASH AT HOME, THE TRACTION CONTROL SENSOR AND THE TIRE PRESSURE MONITOR SENSOR ON THE REAR DRIVER SIDE TIRE BOTH FAILED. THE UNDERLYING SYSTEMS CONTINUED TO FUNCTION BUT DUE TO THE SENSOR FAILURE, WARNING LIGHTS FOR BOTH SYSTEMS SHOWED UP ON THE DASH AND ABS BRAKES WERE UNAVAILABLE. REPAIR REQUIRED REPLACEMENT OF THE ENTIRE ABS MODULE.
I WAS TURNING SLOWLY INTO A PARKING SPACE BETWEEN TWO PARKED CARS WITH MY FOOT ON THE BRAKE. APPROXIMATELY 1/4 TO 1/3 OF THE WAY INTO THE SPACE THE CAR SUDDENLY ACCELERATED (MY FOOT STILL ON THE BRAKE). IT JUMPED THE CURB, CROSSED OVER THE SIDEWALK, "TOOK OUT" 2 PILINGS AND LARGE FLOWER BOX AND THEN STOPPED. ENGINE WAS STILL RUNNING. IT HAPPENED IN A MATTER OF SECONDS AND I HAD NO TIME TO REACT IN ANY WAY. CAR HAD TO BE WINCHED OFF OF THE PILINGS WHICH NOW HAVE TO BE RESET APPROX. 15" - 18" INTO THE GROUND. I HAVE PHOTOS TAKEN BY A NEIGHBOR, BUT DO NOT KNOW HOW TO UPLOAD THEM. TOW TRUCK DRIVER TOOK SOME TO SHOW TO THE INSURANCE ADJUSTER.
MOMENTS AFTER DRIVING MY 2014 MAZDA 3, I NOTICED THE BLUE COOLANT DASHBOARD ICON WAS LIT SIGNALING THE COOLANT IS COLD. AS I DROVE WITHOUT TOUCHING THE ACCELERATOR, THE CAR ABRUPTLY ACCELERATED AND I HAD TO SLAM ON THE BRAKES SO I WOULD NOT REAR END THE CAR IN FRONT OF ME. PLUS, I NOTICED THE COOLANT DASHBOARD ICON TURN OFF ALSO. THE CRUISE WAS COMPLETELY OFF!
7/27/16 3:30 PM WEATHER CLEAR AND DRY ' TEMPERATURE 78 DEGREES MILEAGE ABOUT 24,000 ALL REGULAR MAINTENANCE UP TO DATE I ACCELERATED ONTO WASHINGTON SR 520 EASTBOUND AT EXIT 51 TO GET UP TO MERGING SPEED. I KEPT THE CAR IN SECOND GEAR AND THE ENGINE REVVED TO ABOUT 5,000 RPM. I DON'T THINK I HAVE EVER DRIVEN THE CAR OVER 4500 RPM IN THE NEARLY 3 YEARS I HAVE OWNED IT. I AM NOT SURE WHY I DIDN'T SHIFT INTO THIRD AS I USUALLY DO. THIRD GEAR IS MY DEFINITELY MY PREFERRED GEAR FOR THIS MANEUVER AND IT ALWAYS WORKS WELL FOR MERGING ONTO A HIGH SPEED HIGHWAY. I WAS GREETED WITH MULTIPLE FLASHING IDIOT LIGHTS FOR ENGINE, TIRE PRESSURE AND ANTI-SKID. THE THROTTLE WAS UNRESPONSIVE AND I WAS NOT ABLE TO MERGE ONTO THE HIGHWAY SAFELY AS MY SPEED DROPPED RAPIDLY FROM ABOUT 45 TO 30. I LIMPED ALONG IN THE FIRST LANE AT ABOUT 30 MPH, I TRIED TO TURN ON MY EMERGENCY FLASHERS BUT I DON'T THINK THEY WORKED. I AM NOT CERTAIN OF THIS LAST POINT AS I WAS PANICKED THAT THE ENGINE HAD APPEARED TO QUIT JUST HAS I WAS MERGING INTO HEAVY RUSH HOUR TRAFFIC THAT WAS MOVING AT ABOUT 60-65 MPH. I COULD NOT GET ANY POWER IN ANY GEAR AND TRIED FEATHERING THE THROTTLE. I PULLED OFF THE HIGHWAY AT THE NEXT EXIT ' ABOUT 1 MILE. I SHUT OFF THE ENGINE AND LET IT REST FOR ABOUT 30 SECONDS. WHEN I TURNED THE CAR BACK ON, EVERYTHING APPEARED NORMAL. NO IDIOT LIGHTS AND THE THROTTLE RESPONDED NORMALLY. I WAS ABLE TO DRIVE THE LAST COUPLE OF MILES HOME WITHOUT INCIDENT. I ABSOLUTELY LOVE THIS CAR BUT THIS INCIDENT SCARED THE CRAP OUT OF ME.
MY 2014 MAZDA 3 SUDDENLY AND UNEXPECTEDLY ACCELERATED AND CRASHED INTO A PARKED TRUCK. THERE WAS AN EYE-WITNESS. HERE IS WHAT HAPPENED: I WAS DRIVING ON A QUIET, DEAD-IN STREET ACCOMPANIED BY MY HUSBAND. I TURNED LEFT INTO THE TURN AROUND AREA AT THE END OF THE STREET. AS I WAS COMING TO A STOP, WITH MY FOOT ON THE BRAKE, THE CAR SUDDENLY ACCELERATED'GOING VERY FAST, VERY QUICKLY. IT LEAPT OVER THE CURB, NARROWLY MISSED A TREE AND A FIRE HYDRANT, PASSED BACK OVER THE STREET I HAD BEEN ON MOMENTS EARLIER, AND CRASHED INTO A PARKED PICK-UP TRUCK. THE AIR-BAGS DID NOT DEPLOY. ALL OF THIS HAPPENED IN 2 TO 3 SECONDS. WE WERE NOT HURT. THE EYE WITNESS WAS IN HIS YARD, WHICH ADJOINS THE TURN-AROUND AREA. AFTER THE ACCIDENT, HE CAME OVER AND ASKED IF I WAS OK. HE ASKED ME IF I COULD TURN MY CAR OFF. THE EYE WITNESS LATER TOLD ME HE HAD SEEN THE WHOLE THING AND THAT I NEVER HAD CONTROL OVER THE CAR. HE SAID HE TOLD THE POLICE THAT HE WAS WATCHING ME TURN MY CAR INTO THE TURNAROUND AREA AND SAW THE CAR SUDDENLY ACCELERATE. HE WANTED ME TO KNOW THAT THERE WAS A MECHANICAL PROBLEM WITH MY CAR. HE TOLD ME THAT WHEN HE APPROACHED THE CAR, IT WAS REVVING AND STILL TRYING TO ACCELERATE INTO THE TRUCK, EVEN THOUGH MY FEET WERE NOWHERE NEAR THE PEDALS. THAT WAS WHY HE ASKED IF I COULD TURN THE CAR OFF. I REMEMBERED BEFORE TURNING THE CAR OFF, THAT I COULD HEAR THE WHINE OF THE ENGINE AS IT SOUNDS WHEN IT IS AT HIGH RPMS. THE UNEXPECTED ACCELERATION AND THE FACT THAT THE AIR-BAGS DID NOT DEPLOY ARE BOTH SERIOUS SAFETY CONCERNS. THE CAR WAS TOWED TO THE MAZDA DEALERSHIP AND THE SERVICE DEPARTMENT CONTACTED MAZDA CORPORATION WHO SENT AN ENGINEER TO CHECK IT OUT. THEY SAID THEY COULD NOT FIND A PROBLEM, BUT THEY PUT AN EVENT DATA RECORDER ON THE CAR TO MONITOR IT. THEY DROVE THE CAR FOR A FEW DAYS AND NOTHING SHOWED UP. THE DEALER BOUGHT THE CAR BACK.
AS I WAS TURNING INTO A PARKING SPOT TO PARK MY CAR, THE CAR ACCELERATED ON ITS OWN AND RAN INTO A CONCRETE WALL. I HAVE HAD ISSUES WITH THIS CAR'S PROGRAMMING, INCLUDING WHEN I TOOK MY CAR IN TO GET FIXED AFTER THE SAFETY RECALL IN JANUARY '16. AS I REALIZED THE CAR WAS ACCELERATING - AND PUSHING ON THE BRAKE WOULD NOT STOP IT - I LIFTED THE EMERGENCY BRAKE. THE CRASH ULTIMATELY STOPPED THE CAR - NOT THE BRAKE OR EMERGENCY BRAKE, AND THE AIRBAG DEPLOYED. LESS CONCERNED ABOUT THE DAMAGE TO THE OUTSIDE OF THE CAR, AND MORE CONCERNED THAT I HAD ZERO CONTROL OVER THE CAR AND ANY ABILITY TO STOP IT.
TL* THE CONTACT OWNS A 2014 MAZDA 3. WHILE DRIVING AT APPROXIMATELY 50 MPH, THE SPEEDOMETER DECREASED TO ZERO AND THE ACCELERATOR PEDAL WAS DEPRESSED BUT THE VEHICLE DID NOT ACCELERATE. ALL OF THE WARNING LIGHTS ILLUMINATED. THE FAILURE RECURRED FOUR TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 6,700.
MY MOTHER WAS DRIVING MY CAR ON THE LONG ISLAND EXPRESSWAY WITH 2 PASSENGERS IN THE CAR. SHE WAS DRIVING AROUND 60 MPH WHEN THE CAR SUDDENLY ACCELERATED BY ITSELF. IN A MATTER OF A FEW SECONDS THE CAR WENT FROM 60 MPH TO OVER 120 MPH. SHE TRIED PRESSING THE BRAKE PEDAL AS HARD AS SHE COULD BUT THE CAR WOULD NOT RESPOND. SHE HAD TO *JSDODGE ABOUT 7 CARS AS SHE TRIED TO GET THE CAR TO SLOW DOWN. SHE THEN PULLED THE EMERGENCY BREAK BUT THE CAR WAS MOVING SO FAST THAT IT BARELY SLOWED THE CAR DOWN. SHE GOT HER CAR TO THE SIDE (LAST LANE) OF THE HIGHWAY AND DECIDED TO PRESS THE PUSH TO START BUTTON AND THE CAR FINALLY CAME TO A HALT. THERE WAS NOT TOO MUCH TRAFFIC SO SHE WAS ABLE TO SURVIVE THE CARS SUDDEN ACCELERATION WITHOUT GETTING HURT OR DAMAGING THE CAR. A WITNESS ON THE HIGHWAY SAW MY MOTHERS CAR SPEEDING OUT OF CONTROL AND CALLED THE POLICE. THE POLICE CAME AND FILLED OUT A POLICE REPORT AND LEFT. WE GOT THE CAR TOWED TO A MAZDA DEALERSHIP AND LEFT IT THERE OVERNIGHT SO THEY COULD FIGURE OUT THE ISSUES AS THERE WAS CLEARLY A DEFECT WITH THE CAR. THEY CALLED US BACK SAYING THAT EVERYTHING WAS CHECKING OUT NORMAL ON THE CAR AND THEY DECIDED TO HAVE THE CAR TECHNICIAN DRIVE THE CAR HOME AND BACK TO WORK THE NEXT TIME IN AN ATTEMPT TO DUPLICATE THE ISSUE. THEY CALLED US THE NEXT DAY SAYING THEY DROVE THE CAR 58 MILES AND COULD NOT DUPLICATE THE ISSUE AND TOLD US THAT WE HAD TO PICK UP THE VEHICLE. THEY SAID THAT MY FAMILY FEELING SAFE IN THE MAZDA VEHICLE WAS THEIR PRIORITY BUT THAT WAS CLEARLY NOT THE CASE. THEY REFUSED TO TAKE RESPONSIBILITY IF THIS PROBLEM HAPPENED AGAIN AND WE GOT INTO AN ACCIDENT AND ALSO REFUSED TO PROVIDE US WITH A LOANER CAR OR A REPLACEMENT VEHICLE OR PROVIDE ASSISTANCE IN TRADING IN THE CAR FOR A NEW ONE. THEY SAID THEY HAD DONE ALL THEY COULD AND UNTIL THIS HAPPENED AGAIN THEY WOULD NOT BE ABLE TO ASSIST US. MY MOM COULD'VE DIED IN THAT CAR. *JS
TL* THE CONTACT OWNS A 2014 MAZDA MAZDA3. THE CONTACT STATED THAT WHILE DRIVING 40 MPH, THE CHECK ENGINE, TRACTION, AIR PRESSURE, AND BRAKE WARNING LIGHTS ILLUMINATED. IN ADDITION, THE VEHICLE DECELERATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE REPAIRS WERE UNKNOWN. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 3,500.
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
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