RoadVitals

2013 Mci E4500

Recalls, owner-reported complaints, investigations and safety data

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
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Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
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Latest Dec 10, 2025
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
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Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
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Overview

Our database contains no NHTSA owner-reported complaints for the 2013 Mci E4500. 3 safety recalls have been issued covering this model year; and 5 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

Safety recalls

3 campaigns cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
25V853000

STRUCTURE:BODY:DOOR; VISIBILITY:GLASS, SIDE/REAR

Dec 10, 2025
15,454 units potentially affected
The defect: Motor Coach Industries (MCI) is recalling certain 102DL3, 102D3, MC12PTV, E4500, D4000, 102D3ISTV, D4500, J4500, D4000ISTV, D4005, D4505, and J3500 transit buses. Please refer to MCI's recall report for specific model year information. The front door lower curb view glazing material is incorrect. As such, these vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) number 205, "Glazing Materials."
The risk: The incorrect window glazing material may reduce the driver's visibility, increasing the risk of a crash.
The remedy: MCI will replace the glass, free of charge. Owner notification letters were mailed February 4, 2026. Owners may contact MCI customer service at 1-800-241-2947. MCI's number for this recall is 22-005.
Motor Coach Industries, IncManufacturer number 22-005View on NHTSA.gov
19V027000

STEERING:HYDRAULIC POWER ASSIST SYSTEM

Jan 7, 2019
2,089 units potentially affected
The defect: Motor Coach Industries (MCI) is recalling certain 2001-2015 J4500 and 1997-2013 102EL3/E4500 coaches equipped with a hydraulic rear axle (tag axle) steering system. The axle's alignment and low hydraulic pressure in the steering system may cause the steering system to lock, causing a loss of steering control at highway speeds.
The risk: Loss of steering control may increase the risk of a crash.
The remedy: MCI will inspect and repair axle alignment, as necessary, free of charge. MCI issued owners an interim notification on March 26, 2019. Owner notification letters were mailed on May 14, 2021. Owners may contact MCI customer service at 1-800-241-2947. MCI's number for this recall is SB 469.
Motor Coach IndustriesManufacturer number SB 469View on NHTSA.gov
14V172000

SEAT BELTS:FRONT:ANCHORAGE; SEATS

Apr 4, 2014
957 units potentially affected
The defect: Motor Coach Industries (MCI) is recalling certain model year 2009-2014 E4500 and J4500 motorcoaches manufactured October 2008 through October 2013, and equipped with passenger seats with 3-point seat belts. The seat track for the second row passenger seats may be missing a weld at the end of the seat track where it enters the frame structure.
The risk: In the event of a crash, the seat may detach from its floor mounting, increasing the risk of injury to the occupant.
The remedy: MCI will notify owners, and dealers will modify the seat anchorage, free of charge. The recall began on May 9, 2014. Owners may contact MCI at 1-800-241-2947. MCI's number for this recall is 408.
Motor Coach IndustriesManufacturer number 408View on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

No owner complaints recorded for this model year

Either none have been filed with NHTSA, or this vehicle is too new for reports to have accumulated.

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

TSIB 24-03

ENGINE

Information to owners showing the proper procedure for checking the oil level in a BITZER HVAC compressor.

TSIB 21-01

SERVICE BRAKES, HYDRAULIC

This Technical Service Information Bulletin (TSIB) describes an update from Meritor for the bolt torque application requirements on hub-to-rotor bolts for the front, drive and tag axles, on specific coaches equipped with Meritor EX225 disc brakes, on either Conventional, PreSet or Unitized Wheel-End hubs.

SB 3118

STEERING

This Service Bulletin informs affected owners of 1997-2013 E4500 and 2001-2015 J4500 model coaches equipped with Rear Axle Steering (RAS) system of the importance of maintaining tag axle caster, and provides the procedure to adjust the caster, if necessary.

SB 396

ENGINE

This Service Bulletin informs customers that MCI was notified by Cummins Inc. that it has released Campaign C1344 that addresses a calibration change, which Cummins advises will improve the engine and aftertreatment reliability on Cummins ISX engines in model year 2011-2013 MCI D model coaches, model year 2011-2013 MCI E4500 model coaches and model year 2011-2013 MCI J4500 model coaches. This program is being performed only by Cummins Service Network and its authorized dealers, therefore, all parts and labor required for this program will be provided by Cummins.

SB 3077

ENGINE AND ENGINE COOLING:EXHAUST SYSTEM; EQUIPMENT ADAPTIVE/MOBILITY

This Service Bulletin informs affected customers that MCI was notified by Shaw Development that the diesel exhaust fluid (DEF) tank cap requires routine cleaning to prevent the potential for crystallization build up at the vent, which may result in potential vacuum issues which could result in collapsing of the tank walls on MCI D model coaches, MCI E4500 model coaches and MCI J4500 model coaches.

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Mci E4500 by model year
YearComplaintsRecallsInvestigationsIssue Index
2014010—
2013Viewing030—
2012041—
2011091—
2010081—
2009081—
2008081—
2007081—
2006051—
2005071—
2004071—
2003191—
2002071—
2001181—
2000041—
1999031—
1998020—
1997010—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.