Recalls, owner-reported complaints, investigations and safety data
Data refreshed
Our database contains 7 NHTSA owner-reported complaints for the 1999 Mercedes-Benz 500, most frequently naming the heating & air conditioning, seat belts and visibility categories.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
When owners filed reports about this model year
| Month | Complaints filed | Cumulative |
|---|---|---|
| Jul 1999 | 1 | 1 |
| Aug 1999 | 1 | 2 |
| Aug 2000 | 1 | 3 |
| Jan 2003 | 1 | 4 |
| Aug 2003 | 1 | 5 |
| Feb 2004 | 1 | 6 |
| Apr 2006 | 1 | 7 |
Complaints grouped by the component NHTSA recorded
Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.
No recalls in our database for this model year
That does not guarantee a specific vehicle is unaffected — recalls are issued against VINs, and new campaigns are announced regularly. Check a VIN on NHTSA.gov.
Reports submitted to NHTSA, shown in the owner's own words
PLASTIC REAR VIEW WINDOW OF CONVERTIBLE TOP IS DISTORTED, HAZY AND IMPAIRS VISION. DEALER STATED THE MFG'S REPRESENTATIVE WOULD NOT AUTHORIZE REPAIR/REPLACEMENT. I PURCHASED AN EXTENDED 5 YEARS WARRANTY. DEALER SOLD ME A "DO IT YOURSELF" KIT TO RESTORE BUT DOES NOT WORK. FAULTY DESIGN. *JB
THE DRIVER'S SIDE BELT RETRACTOR WAS NOT WORKING. THE PART WAS REPLACED AT THE OWNER'S EXPENSE OF $425.00. THE DEALER INDICATED, THAT THERE WAS NO WARRANTY AND THERE WAS NOTHING THEY COULD DO. *AK *SC
THE ELECTRICAL SEAT CONTROLLER LOCATED UNDER THE DRIVER SIDE SEAT, SHORTED OUT WHILE THE VEHICLE WAS PARKED AND TURNED OFF. NO FUSE WAS BLOWN. THIS WAS CAUSED BY CORROSION DUE TO THE FACT THE UNIT WAS NOT SEALED FROM MOISTURE.*AK TOXIC FUMES AND SMOKE WERE INSTANTANEOUS. WHEN IT SHORTED OUT, TURNING THE KEY DIDN'T STOP ELECTRICITY FLOW. THE CONSUMER HAD TO DISCONNECT THE BATTERY. *PH *JB
SEAT BELT PROBLEM WITH 1999 MERCEDES S500. SEAT BELT WOULD NOT RETRACT. I CALLED MERCEDES BENZ TECHNICAL SUPPORT (TWICE) TO ASK IF THERE WAS A PROBLEM WITH THEIR SEAT BELTS. THEIR IMMEDIATE RESPONSE WAS THAT THEY HAD NOT RECEIVED ANY COMPLAINTS ABOUT SEAT BELT FAILURE. WHEN I TOOK THE CAR TO MY AUTO REPAIR SHOP, WHICH SPECIALIZES IN MERCEDES BENZ ONLY, I WAS TOLD THAT THEY REPLACE MANY SEAT BELTS. LAST NIGHT WE WENT TO DINNER WITH FRIENDS WHO WERE DRIVING A 1994 SE MERCEDES - WHEN WE GOT OUT OF THE CAR, I NOTICED THAT THE DRIVER'S SEAT BELT WAS NOT RETRACTING AND WAS HANGLNG LOOSELY IN THE SEAT (THE SAME WAY MINE WAS BEFORE I HAD IT REPLACED LAST WEEK). IT COST ME $375 TO HAVE THE SEAT BELT REPLACED - IF IT HAD BEEN SOME OTHER FAILURE ON THE CAR, I WOULD NOT FEEL SO BADLY. BUT I FEEL THAT A SEAT BELT SHOULD LAST MORE THAN 3 TO 4 YEARS!! WE HAVE A 1981 JEEP GRAND CHEROKEE THAT WE BOUGHT NEW - THE SEAT BELT IS STILL WORKING JUST FINE. IN FACT, I HAVE OWNED MANY CARS AND NEVER HAD A SEAT BELT FAILURE. THIS IS DEFINITELY A SAFETY ISSUE AND SHOULD BE ADDRESSED.
PLASTIC REARVIEW WINDOW HAS A DISTORTION IN IT WHICH CAUSES POOR DRIVER'S VISIBILITY. WINDOW WAS LOOKED AT BY A FACTORY REPRESENTATIVE. THIS WAS A DESIGN PROBLEM WITH ALL MERCEDES BENZ CONVERTIBLES. REAR WINDOW HAS NOT BEEN CHANGED. *AK
AIR CONDITIONING SYSTEM HAS BEEN IN FOR REPAIR ON SEVERAL OCCASIONS AND IS STILL EXPERIENCING FAILURES. MJS
A HOSE IS MISSING FROM AIR CONDITIONING SYSTEM CAUSING SYSTEM TO BLOW WARM AIR, IT NEVER GETS COLD. *YC
Complaint and recall counts across every year of this model
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.