2023 Mercedes-Benz AMG GLE53 4MATIC+ Owner Complaints

Después de hacer todo el procedimiento a demás que mi información refleja en su página para te arme o darme el auto me piden como hice el pago mas sin enbargo a ellos les refleja como a mí mediante la aplicación yo facilité una cuenta CD que no refleja el saldo hasta el tiempo uno firma , entonces carro pagado online figurable y ellos no dan razón ayuda por favor , CarMax Zahara Lqs Vegas NV , yo [XXX] Translation to English: After completing the entire procedure, in addition to my information being reflected on their website to arm or give me the car, they ask me how I made the payment, however, it reflects to them how it did for me through the application. I provided a CD account that does not reflect the balance until the time of signing, so the car paid for online is visible and they do not give any reason. Please help, CarMax Zahara Lqs Vegas NV, I, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11649822

Incident

Mar 20, 2025

The contact owns a 2023 Mercedes-Benz AMG GLE53. The contact stated while driving at an undisclosed speed, the vehicle shut off without warning. The vehicle was taken to the dealer where it was diagnosed with fuel contamination. The contact received notification of NHTSA Campaign Number: 23V880000 (Fuel System, Gasoline); and the vehicle was repaired under recall. The contact stated that in September 2023, the failure reoccurred, and the vehicle was repaired under an unknown recall repair. The manufacturer was made aware of the failure and two cases were filed. The contact stated that the manufacturer was made aware of the failure. The contact was concerned about driving the vehicle. The failure mileage was approximately 19,000.

NHTSA ID

11614237

Incident

Jun 17, 2024

Mileage

19,000 mi

The contact owns a 2023 Mercedes-Benz AMG GLE53. The contact received notification of NHTSA Campaign Number: 23V880000 (Fuel System, Gasoline). The contact stated that while the vehicle was parked in the garage, he observed a fuel odor inside the garage. The Fire Department was called and aired out the garage. The vehicle was taken to a dealer where it was diagnosed that the fuel pump delivery module needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 28,000.

NHTSA ID

11592857

Incident

Apr 9, 2024

Mileage

28,000 mi

* My driving side front wheel climbed a small bump with a rock. I put my car on reverse and pressed the accelerator. The car first refused to reverse then went completely out of control. The engine produced a huge revving noise and the car accelerated, taking the car backward at high speed. I had no control. The car went off the road, climbed a hill at a 45 degree incline on one side of the road. It continued up the hill at high speed until it hit a tree. The impact caused about 1 foot of the passenger side to be a mangled mass of steel from the rear fender to the front passenger door. The gas tank was exposed but intact. *There were no injuries because I was the only occupant and the driver's side was unaffected. If there were persons in the passenger rear seat, there would have been serious injury. *The damage was obvious (I have photographs) and was witnessed by two onlookers and the tow-truck driver. The insurance company (AAA) declared the car totalled and settled. They did not want to examine the car for defects. * There were no warning signs during the year it was driven by me. The car had a service one week before this event.

NHTSA ID

11565093

Incident

Dec 5, 2023

Around once a week, while utilizing the car in comfort mode, the car will appear to kick into neutral when stopped at a traffic light. When it’s time to accelerate, despite indicating it’s in drive, the car will not move as if it’s in neutral. The car must then be shifted into drive again to be able to move.

NHTSA ID

11559645

Incident

Nov 23, 2023

While driving on the freeway, in a construction zone, at night, in the rain, the windshield wipers of my vehicle stopped working and froze in the upright (vertical) position. Because it was raining, and night time, I pulled to the side of the road and engaged the hazard lights. I attempted to restart the vehicle several times, as well as to turn the wipers on and off several times, to no avail. The dealership the car was taken to was able to confirm that the wipers did not, in fact, work. There was no warning that the wipers would stop working, no lamps came on, and no symptoms indicated that the wipers would fail. The vehicle has since been repaired and, therefore, not available for inspection.

NHTSA ID

11551888

Incident

Oct 20, 2023

vehicle shifts in to neutral while driving causing loss of control...had to pull over and restart the vehicle to get it back into the drive mode...it has done this twice.....last week the most severe ...very dangerous on a crowded highway

NHTSA ID

11527139

Incident

Jun 10, 2023

The contact owns a 2023 Mercedes-Benz AMG GLE53. The contact received notification of NHTSA Campaign Number: 23V178000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was notified, and the contact was initially given an appointment that was later rescheduled. The contact was then informed by the dealer that despite being provided an appointment, parts were still not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ID

11518061

Incident

Mar 18, 2023

On December 3, 2022, my new 2023 AMG GLE53, with less than 300 miles on the odometer, completely failed to issue a Forward Collision Warning and to activate the Automatic Emergency Braking when approaching at approximately 25 mph a city intersection, causing an accident with a vehicle that was stopped at the traffic light. That misbehavior was very unexpected from a vehicle that is supposed to be equipped with very advanced modern technologies for the safety of passengers and other road users. We were lucky that there was no injury, but that accident caused a lot of damages to both vehicles, exceeding several thousands of dollars, in addition to my disappointment of not seeing any of the advanced safety elements of the vehicle to operate as advertised. I would strongly recommend an investigation initiated by NHTSA, as the issue may not be isolated, and other users may be at risk. Thank you

NHTSA ID

11496489

Incident

Dec 3, 2022