2023 Mercedes-Benz AMG GLE53 4MATIC+

Después de hacer todo el procedimiento a demás que mi información refleja en su página para te arme o darme el auto me piden como hice el pago mas sin enbargo a ellos les refleja como a mí mediante la aplicación yo facilité una cuenta CD que no refleja el saldo hasta el tiempo uno firma , entonces carro pagado online figurable y ellos no dan razón ayuda por favor , CarMax Zahara Lqs Vegas NV , yo [XXX] Translation to English: After completing the entire procedure, in addition to my information being reflected on their website to arm or give me the car, they ask me how I made the payment, however, it reflects to them how it did for me through the application. I provided a CD account that does not reflect the balance until the time of signing, so the car paid for online is visible and they do not give any reason. Please help, CarMax Zahara Lqs Vegas NV, I, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11649822

Incident

Mar 20, 2025

The contact owns a 2023 Mercedes-Benz AMG GLE53. The contact stated while driving at an undisclosed speed, the vehicle shut off without warning. The vehicle was taken to the dealer where it was diagnosed with fuel contamination. The contact received notification of NHTSA Campaign Number: 23V880000 (Fuel System, Gasoline); and the vehicle was repaired under recall. The contact stated that in September 2023, the failure reoccurred, and the vehicle was repaired under an unknown recall repair. The manufacturer was made aware of the failure and two cases were filed. The contact stated that the manufacturer was made aware of the failure. The contact was concerned about driving the vehicle. The failure mileage was approximately 19,000.

NHTSA ID

11614237

Incident

Jun 17, 2024

Mileage

19,000 mi

The contact owns a 2023 Mercedes-Benz AMG GLE53. The contact received notification of NHTSA Campaign Number: 23V880000 (Fuel System, Gasoline). The contact stated that while the vehicle was parked in the garage, he observed a fuel odor inside the garage. The Fire Department was called and aired out the garage. The vehicle was taken to a dealer where it was diagnosed that the fuel pump delivery module needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 28,000.

NHTSA ID

11592857

Incident

Apr 9, 2024

Mileage

28,000 mi

* My driving side front wheel climbed a small bump with a rock. I put my car on reverse and pressed the accelerator. The car first refused to reverse then went completely out of control. The engine produced a huge revving noise and the car accelerated, taking the car backward at high speed. I had no control. The car went off the road, climbed a hill at a 45 degree incline on one side of the road. It continued up the hill at high speed until it hit a tree. The impact caused about 1 foot of the passenger side to be a mangled mass of steel from the rear fender to the front passenger door. The gas tank was exposed but intact. *There were no injuries because I was the only occupant and the driver's side was unaffected. If there were persons in the passenger rear seat, there would have been serious injury. *The damage was obvious (I have photographs) and was witnessed by two onlookers and the tow-truck driver. The insurance company (AAA) declared the car totalled and settled. They did not want to examine the car for defects. * There were no warning signs during the year it was driven by me. The car had a service one week before this event.

NHTSA ID

11565093

Incident

Dec 5, 2023

Around once a week, while utilizing the car in comfort mode, the car will appear to kick into neutral when stopped at a traffic light. When it’s time to accelerate, despite indicating it’s in drive, the car will not move as if it’s in neutral. The car must then be shifted into drive again to be able to move.

NHTSA ID

11559645

Incident

Nov 23, 2023

While driving on the freeway, in a construction zone, at night, in the rain, the windshield wipers of my vehicle stopped working and froze in the upright (vertical) position. Because it was raining, and night time, I pulled to the side of the road and engaged the hazard lights. I attempted to restart the vehicle several times, as well as to turn the wipers on and off several times, to no avail. The dealership the car was taken to was able to confirm that the wipers did not, in fact, work. There was no warning that the wipers would stop working, no lamps came on, and no symptoms indicated that the wipers would fail. The vehicle has since been repaired and, therefore, not available for inspection.

NHTSA ID

11551888

Incident

Oct 20, 2023

vehicle shifts in to neutral while driving causing loss of control...had to pull over and restart the vehicle to get it back into the drive mode...it has done this twice.....last week the most severe ...very dangerous on a crowded highway

NHTSA ID

11527139

Incident

Jun 10, 2023

The contact owns a 2023 Mercedes-Benz AMG GLE53. The contact received notification of NHTSA Campaign Number: 23V178000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was notified, and the contact was initially given an appointment that was later rescheduled. The contact was then informed by the dealer that despite being provided an appointment, parts were still not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ID

11518061

Incident

Mar 18, 2023

Dear Dealer Partners, The part numbers listed in the chart below should no longer be installed, and any existing stock must be returned to your facing PDC. The deadline for all dealer returns is Thursday, November 19th, 2026. After November 19th, we will no longer accept returns of these parts. Return these parts via ZSR Special Return, using item category SCM Authorized Part Return. Please include a copy of this NCU as your authorization to return these parts. This procedure will not affect your return allowance. All returned parts will be replaced in accordance with the chart provided below.

Complaint Customer concern of Air Conditioning not cooling. *NOTE ‑ Use of tracer DYE for leak checks is not approved. Only approved leak check procedures as per WIS are approved. Cause Possible refrigerant leak. Remedy Perform the following measures : *Important* ‑ Photo documentation requirement is no longer in effect as of 10/1/2025. Remedy 1: Replace Evaporator (Only applies to vehicles produced PRIOR to April 15, 2022 and has NOT had the evaporator replaced previously) 1. Ensure that the rest of the AC system has been thoroughly checked for leaks with forming gas as per WIS before condemning the evaporator. 2. If no other leaks are found, replace the evaporator 3. *Important* ‑ when you get the new evaporator, check the expansion valve bracket to see if there are any bends (see attachment "Bent Bracket"). a. If bent, remove the expansion valve and bracket and check for damage to the flange (see attachment "Flange Damage"). i. If damage is found, order another evaporator and claim the part under parts warranty. The warranty claim MUST include a photo of the damage found. ii. If no damage is found, flip the bracket and torque to 7Nm. Check the evaporator for proper sealing before fully installing. b. If no bends are found, the evaporator should be installed in the vehicle. Note ‑ *If the evaporator housing has been opened or the evaporator or housing has been tampered with, the claim will be debited. Remedy 2: (Applies to all vehicles produced on or AFTER April 15, 2022 up to August 1, 2025) 1. Ensure that the entire AC system has been thoroughly checked for leaks with forming gas as per WIS . 2. If no leaks were found AND the system came in with no cooling/low charge, OR the evaporator is suspected of leaking: 3. Replace ONLY the expansion valve bracket, seals, and bolts as supplied in kit A 167 832 47 00, in accordance with the procedure outlined in WIS document AR83.30‑P‑5520ME. 4. IF THE PRODUCTION DATE IS BETWEEN JUNE 1, 2023 AND JULY 1, 2024, REPLACE THE DRYER AS WELL. (NOT THE CONDENSER) 5. After, charge the system and perform a few drive cycles. 6. Recheck the vehicle for leaks. 7. If no leaks are found, the vehicle can be released. 8. If a minor leak is detected that is less than 50ppm, then perform the following steps: • If a leak is detected, fill the system with forming gas • Close all doors and windows for 10 minutes. • Vehicle off with no blower activation. • Open the driver's door and measure ppm detection as soon as the door is open and the sniffer goes into the vehicle. • If no leaks are measured, fill the system and release. • If you still feel the evaporator is needed/leaks are still detected, a TIPS case is required for replacement. Provide all documentation listed in Remedy 3. Remedy 3: (Only applies to vehicles produced AFTER August 1, 2025) Ensure that the entire AC system has been thoroughly checked for leaks with forming gas as per WIS . If no leaks are found or the expansion valve has been found to be leaking, remove the expansion valve and check the bracket. If the bracket is bent, replace the expansion valve bracket, seals, and bolts as supplied in kit A 167 832 47 00. In the warranty submission, include photos of both sides of the bracket and a side profile so it can be seen that the bracket is bent. If the bracket is NOT bent or leaks from other locations are found, then open a TIPS case with the following: 1. Initial Quick Test 2. Create a short video of the actual pressures via AC machine, showing the engine running, and hold a copy of the VIN/RO in view as well. 3. OBS recording of XENTRY AC actual values of compressor request to be on and current value. (Instructions in Attachments) 4. Video recording of the leak being found via sniffer at the R/F AC drain after removing the under dash panel if the evaporator is suspected. (see attached videos) 5. If the evaporator is found to be leaking via sniffer, another video needs to be uploaded (or a continuation if only making the video after checks

Issue A software update will be performed that provides enhancements to the robustness and system stability of the communication module. The update is free of charge and runs in the background, which takes about 8 minutes to install. During this time, the vehicle can be driven without any restrictions, and the new software will be active with the next ignition cycle. Remedy MBUSA will conduct an OTA service campaign. Remote software updates are automatically downloaded and installed in the customer’s vehicle free of charge and do not require a dealer visit.

Complaint Customer complaints relating to automatic transmission 725.0 (NAG3 Classic /9G‑TRONIC automatic transmission) and 725.1 (NAG3 facelift/9G‑TRONIC automatic transmission facelift) For faster, more effective and more targeted diagnosis, Intelligent Predictive Repair (IPR) has been developed and integrated into XENTRY Diagnosis. This ensures an automated diagnosis process. Cause As part of the on‑going quality monitoring process and associated quality and damaged part appraisals, a high number of ineffective repairs have been discovered. Such ineffective repairs have a negative impact on all those involved. For the customer, it means high costs and long repair times and for the dealer, it may result in the warranty claim being rejected. Remedy General note: IPR is available for: ‑ NAG3 Classic (automatic transmission 725.0) ‑ NAG3 Classic ‑ AMG sport model (AMG 43 and AMG 53 with converter, automatic transmission 725.0) ‑ NAG3 Classic ‑ Hybrid (automatic transmission 725.0) ‑ NAG3 Classic ‑ AMG 63 (automatic transmission 725.0) ‑ NAG3 MOPF ISG2 (automatic transmission 725.1) ‑ NAG3 MOPF Hybrid (automatic transmission 725.1) ‑ NAG3 MOPF AMG sport model (AMG 53/AMG 53e with ISG48V2 & converter /hybrid, automatic transmission 725.1) ‑ NAG3 MOPF AMG 43/63 with engine 139/177 (automatic transmission 725.1) Steps for the Service Advisor: Important: The more information and detail that can be given to the workshop about the complaint, then the more effective the subsequent diagnosis with IPR can be. To this end, a detailed service reception questionnaire has been provided to help the Service Advisor ask the right questions about the complaint. ‑ Ask precise details about the customer complaint and the conditions and context. ‑ Fill out the service reception questionnaire (please see WIS document: OF27.00‑P‑3000‑05A) for customer complaints in detail and forward it to the workshop. Operation steps for the workshop employee: 1. Perform quick test 2. Access the transmission control unit via XENTRY Diagnosis 3. Select "A customer complaint has been received" and carry out all subsequent operation steps (IPR diagnosis path). 4. The IPR repair instructions are displayed, Carry out the IPR repair instructions without performing any further diagnostic or repair steps. ‑ Important: The IPR repair instructions are binding and must be carried out. Differing repairs are possible; such repairs must be documented in XENTRY in free text. Please observe the information regarding the IPR diagnosis process in XENTRY. Conventional diagnosis and subsequent appropriate repairs are only permitted if IPR does not specify any repair instructions. Invoicing for the guided IPR steps: Operation item 27‑0640 and 0.1 hours Notice regarding warranty: The use of IPR in association with warranty claims is mandatory! If the IPR repair instructions are disregarded without justification, the warranty claims may be rejected and/or are subject to debit. IPR will provide a measure to repair the vehicle based on various data sources (EEPROM, fault codes, etc). Please consider the vehicle maintenance record of the vehicle. For warranty and goodwill repairs, the transmission ECU test log and/or IPR test result must be uploaded into Paperless XENTRY Diagnosis (pXD) . If repair is being determined based of oil pan condition pictures of oil pan MUST be provided to warranty as justification. ·Tamper‑proof documentation: The IPR repair instructions are stored in the control unit log. Please file this document in a tamperproof manner ‑ either in digital form or as a hard‑copy printout and also enclose a printout with the damaged part. In this regard, please comply with the country‑specific warranty requirements of the MPC/general distributor.

Complaint Slight creaking noises when steering. Cause Noises may come from one or more sleeves of the horn contact plate. Remedy Remove the horn contact plate and check the sleeves for noise; see attached video. If necessary, apply lubricant to the sleeves.

Complaint Sporadic warning message in instrument cluster "Engine oil pressure, stop switch off vehicle" (or similar) is shown in red on vehicles with low mileage. Cause Directional control valve may stick. Remedy 1‑ Read off oil level in instrument cluster and correct if necessary. 2‑ Perform approx. 10‑15 engine starts, then clear fault codes. 3‑ Perform road test with vehicle. If fault code reoccurs during road test: Install new directional control valve.