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2017 Mercedes-Benz AMG GLS63

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
1
Latest Jul 2, 2026
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
7
Latest Feb 5, 2021
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0
1 injuries, 0 deaths reported

Overview

Our database contains 1 NHTSA owner-reported complaint for the 2017 Mercedes-Benz AMG GLS63, most frequently naming the interior & seats category. 7 safety recalls have been issued covering this model year; and 82 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Interior & seats1100.0%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

7 campaigns cover this model year

View all 7

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
21V058000

COMMUNICATION: AUTO CRASH NOTIFICATION; ELECTRICAL SYSTEM:SOFTWARE

Feb 5, 2021
1,292,258 units potentially affected
The defect: Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 - 2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles. Please refer to the Part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.
The risk: Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
The remedy: MBUSA will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. The recall began March 12, 2021. Owners may contact MBUSA customer service at 1-877-762-8267. MBUSA's number for this recall is 2021020025.
Mercedes-Benz USA, LLCManufacturer number 2021020025View on NHTSA.gov
19V787000

COMMUNICATION

Nov 1, 2019
24,226 units potentially affected
The defect: Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (eCall) to differ from the actual date and time, potentially relaying an inaccurate vehicle location. For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V787-4620.pdf
The risk: An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.
The remedy: MBUSA has initiated an Over the Air (OTA) remote update. MBUSA will also notify owners, and dealers will check software for a successful OTA or update the communication module software as needed, free of charge. The recall began December 23, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019120008.
Mercedes-Benz USA, LLC.Manufacturer number 2019120008View on NHTSA.gov
18V272000

SUSPENSION:FRONT

Apr 27, 2018
9,725 units potentially affected
The defect: Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2012-2014 ML350 Bluetec 4Matic and ML550 4Matic, 2012-2015 ML63 AMG 4Matic and ML350 4Matic, 2013-2016 GL350 Bluetec 4Matic, GL550 4Matic and GL63 AMG 4Matic, 2017 GLS350d 4Matic, GLS450 4Matic, GLS550 4Matic and GLS63 AMG 4Matic, 2015 ML400 4Matic, 2016 GLE400 4Matic, GLE350 4Matic, GLE63 AMG 4Matic, GLE63S AMG 4Matic, GLE450 4Matic Coupe and GLE63S AMG 4Matic Coupe, 2015-2016 GL450 4Matic and 2013-2014 GL450 4Matic vehicles equipped with the Active Curve System (ACS). In certain driving conditions, if the oil level in the ACS reservoir is below the minimum level, the oil may foam and leak out of the vent holes in the reservoir cap.
The risk: The leaking oil in the presence of an ignition source can increase the risk of a fire.
The remedy: MBUSA will notify owners, and dealers will correct the oil level as necessary and replace the reservoir sealing cap to prevent oil foam from leaking out, free of charge. The recall began August 30, 2018. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2018070015.
Mercedes-Benz USA, LLC.Manufacturer number 2018070015View on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Interior & seats
Filed Jul 2, 2026
1 injury reported

I was driving around and my [XXX] daughter was complaining that the seat was getting super hot . I told her to stop playing with the seat warmer she then replied she was not . I kept driving and then she again told me it was burning her so i pulled over and saw that her leg was super red and i saw the seat was pretty melted . I called mercedes care center and they adviced me to take it to my local mercedes dealer . They are quoting me almost 4000 dollars and also replied with this message, “Good afternoon [XXX] we heard back from Mercedes Benz CAC and they have advised us they are not offering any assistance towards the seat repair. Please contact me when you have a moment. Thank you.” INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID
11748048
Incident
Jun 1, 2026

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

LI46.35-P-067339

STEERING

Complaint During part of the steering movement, it feels heavier or more difficult to steer in the same spot every time. OR Rattling, humming, dry sliding/gravel noise from the electric steering system when steering (see attachment). Complaint does not impact the ability to safely steer or control the vehicle. Cause Ball screw drive (KGT) of electric steering damaged by: 1. External force due to: ‑ Hitting the curb/posts with the front wheels. ‑ Driving over obstacles (e.g. pothole/ threshold/ speed bump/ gully) at an inappropriate speed. 2. Corrosion/ water ingress through a damaged boot (see attachment). ‑ Cracks (1) ‑ High pressure cleaner (2) ‑ Animal bite (3) See various examples listed in the attachments for examples of outside influence. Remedy Remove boot clamps closest to steering gear housing on both left and right (as seen in "Steering Rack Boot Clamp Location"). Pull back boot and inspect for rust, broken end stops, water, or any other anomalies. Replace electric steering. Note: Steering gears replaced due to outside influence or damage must not be claimed under warranty!

LI82.85-P-079087

ELECTRICAL SYSTEM

Complaint A popup is seen on the HU with the message "data connection temporarily not available". Potentially affected functionalities in NTG4.5, NTG5 1.Weather 2.Local Search 3.IP Radio 4.Send2Car 5.Speech Detection Service 6.Navigation 7.iHeartRadio 8.Traffic Cams Cause MB Apps is sundowned for all vehicles with NTG4.5 and NTG5 Head Unit Variant. Remedy No support available for NTG4.5 and NTG5 Head Unit Variants for MB App related topics. Note: Please do not create TIPS. Please do not replace any components. HU/Hermes SW update / SCN coding will not fix the issue.

LI82.62-P-078631

STRUCTURE:BODY

Complaint Clanking noise from the area of the speakers in the doors. Cause Under analysis. Remedy To narrow down the cause, first of all remove the door trim. • If the noise continues to occur even with the door trim removed, then continue the diagnosis working towards the speaker and if necessary, create a TIPS case with an informative video as an attachment. Information: Please refer to this document in the warranty claim and, after completing diagnosis, select the damage code corresponding to the component part that caused the problem. • If the noise stops when the door trim is removed, please proceed in accordance with LI72.10-P-067691. Information: In this case, do not use a damage code for the speakers in the warranty claim!

LI35.30-P-058566

POWER TRAIN

Single throttle lift-off clunking noise from the side shaft when moving off (audible at the outboard end). The noise is heard once in each instance when changing direction of travel. Note: Sound file in attachment Cause If the complaint is eliminated by experimentally loosening the outboard collar nut (by 1 turn), the problem is due to cracking of the microweld between the wheel bearing inner race and the joint housing of the side shaft. Note: The collar nut must always be replaced after being loosened. See also LI33.20-P-078406 Remedy Coat contact surface of side shaft with wheel bearing with Molykote paint. To do this, proceed as follows: 1. Remove side shafts 2. Clean contact surface A (see image file in attachment "Outer joint housing before") before coating with Molykote, using "spirit" (free of dust and grease) 3. Coat contact surface A (see image file in attachment "Outer joint housing after") with Molykote and leave to dry for "one hour" in removed condition 4. Reinstall side shafts Note: Before using the antifriction coating (Molykote), stir it or shake it thoroughly for (at least 1 minute).

LI33.20-P-078406

SUSPENSION

Complaint Creaking noise, in irregular sequence when driving slowly in combination with slight steering movements and/or Creaking/crackling noises from the area of the wheel bearing on the front axle when cornering/ maneuvering. Sound file attached for comparison. MUST match noise for proper diagnosis. NOTE: Steering functionality is not affected. Cause Contact area between wheel bearing and steering knuckle. See also: LI35.30-P-058566 (Throttle Lift-Off Noise - Rear) LI33.30-P-056665 (Throttle Lift-Off Noise - Front) LI40.10-P-059248 (Wheel cracking noise when cornering) Remedy 1. Perform Operation A and evaluate by testing vehicle. 2. If noise is still present after re-testing: • If 192/232 chassis, verify FIN is in the listed range below in "Operation B" and perform. • If not 192/232 chassis or vehicle is a 192/232 not in the listed FIN range, additional verifications of where the noise is coming from are needed. Use multiple channel NVH method to narrow down location. Verify the LI's listed above were completed or if there are other similar noises associated with the chassis (Example: 192/232 also has under panel noises and an associated LI). Operation A: 1. Clean contact surfaces of wheel bearing and steering knuckle with brake cleaner as seen in the attached pictures. NOTE: The front area of the wheel bearing and the seals must not come into contact with the cleaner, otherwise, the sealing rings will be damaged. 2. Clean threads of wheel bearing mounting. 3. Thinly coat contact surfaces of wheel bearing, steering knuckle, and axle mating face with Molykote (annular joint grease). See the attached steering knuckle and wheel hub pictures for reference. NOTE: Axle mating face greasing is also covered in LI35.30-P-058566 and LI33.30-P-056665. Operation B (Only applies to 192 and 232 in listed FIN range): Only affects vehicles up to FIN end number: • Model series 192: xxx xxx xx 002 876 • Model series 232: xxx xxx xx 022 312 1. Replace steering knuckle. 2. Wheel bearings do not need to be replaced.

LI33.20-P-078406

SUSPENSION

Complaint Creaking noise, in irregular sequence when driving slowly in combination with slight steering movements and/or Creaking/crackling noises from the area of the wheel bearing on the front axle when cornering/ maneuvering. Sound file attached for comparison. MUST match noise for proper diagnosis. NOTE: Steering functionality is not affected. Cause Contact area between wheel bearing and steering knuckle. See also: LI35.30-P-058566 (Throttle Lift-Off Noise - Rear) LI33.30-P-056665 (Throttle Lift-Off Noise - Front) LI40.10-P-059248 (Wheel cracking noise when cornering) Remedy 1. Perform Operation A and evaluate by testing vehicle. 2. If noise is still present after re-testing: • If 192/232 chassis, verify FIN is in the listed range below in "Operation B" and perform. • If not 192/232 chassis or vehicle is a 192/232 not in the listed FIN range, additional verifications of where the noise is coming from are needed. Use multiple channel NVH method to narrow down location. Verify the LI's listed above were completed or if there are other similar noises associated with the chassis (Example: 192/232 also has under panel noises and an associated LI). Operation A: 1. Clean contact surfaces of wheel bearing and steering knuckle with brake cleaner (see areas marked blue in pictures "2.jpg" and "3.jpg"). NOTE: The front area of the wheel bearing and the seals must not come into contact with the cleaner, otherwise, the sealing rings will be damaged. 2. Clean threads of wheel bearing mounting. 3. Thinly coat contact surfaces of wheel bearing, steering knuckle, and axle mating face with Molykote (annular joint grease) (see areas marked blue in pictures "2.jpg" and "3.jpg"). NOTE: Axle mating face greasing is also covered in LI35.30-P-058566 and LI33.30-P-056665. Operation B (Only applies to 192 and 232 in listed FIN range): Only affects vehicles up to FIN end number: • Model series 192: xxx xxx xx 002 876 • Model series 232: xxx xxx xx 022 312 1. Replace steering knuckle. 2. Wheel bearings do not need to be replaced.

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Mercedes-Benz AMG GLS63 by model year
YearComplaintsRecallsInvestigationsIssue Index
2026100—
2022040—
20212100—
2020020—
2019220—
2018230—
2017Viewing170—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.