RoadVitals

NHTSA safety recall

Recall 19V787000: COMMUNICATION

Mercedes-Benz USA, LLC. · Reported to NHTSA Nov 1, 2019

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
Units potentially affectedThe manufacturer's own estimate of how many vehicles or items of equipment may contain the defect. It is not a count of failures, and not every unit in the range is necessarily affected.
24,226
Model years coveredModel years in our database that NHTSA matched to this campaign. Whether an individual vehicle is covered still depends on its VIN.
165
Models covered
69
Grouped from the model years above
Reported to NHTSA
Nov 1, 2019
Production Jan 20, 2012 – Oct 6, 2016

What this recall covers

NHTSA's campaign record, quoted as published

The defect

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (eCall) to differ from the actual date and time, potentially relaying an inaccurate vehicle location. For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V787-4620.pdf

The risk

An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.

The remedy

MBUSA has initiated an Over the Air (OTA) remote update. MBUSA will also notify owners, and dealers will check software for a successful OTA or update the communication module software as needed, free of charge. The recall began December 23, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019120008.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

A safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.

Campaign details

Identifiers and dates as filed with NHTSA

Manufacturer
Mercedes-Benz USA, LLC.
Manufacturer's campaign number
2019120008
NHTSA campaign number
19V787000
Units potentially affected
24,226
Report received
Nov 1, 2019
Production range
Jan 20, 2012 – Oct 6, 2016
Campaign type
Vehicle
Federal safety standard (FMVSS)
Not recorded

Vehicles covered

165 model years across 69 models

Showing 60 of 69 models (143 of 165 model years). NHTSA’s own page for the campaign lists every one.

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.