2013 Mercedes-Benz GL350

Driver side, 2nd row seat belt will not retract. Needed for our children. I will contact a local garage and dealer to fix.

NHTSA ID

11462800

Incident

Apr 29, 2022

OIL LEAK PERSISTENT FROM OIL COOLER IN DIESEL BLUETEC ENGINE SPRAYING OIL OUTSIDE GASKET ONTO FUEL LINES, OIL PAN, AND ONTO THE GROUND EMITTING HIGH LEVEL OF SMOKE WITH TARRY BURNT TOXIC NOXIOUS CHARCOAL SMELL FUMIGATING THROUGH THE CABIN AND OUTSIDE WITH VISIBLE BLUE SMOKE WHILE DRIVING MODERATE TO LONG DISTANCES. BLACK TARRY RESIDUE LEAKAGE VISIBLE ON DRIVEWAY AND STREET UNDERNEATH CAR WHEN PARKED OVERNIGHT OR FOR SHORT TIME WITH PAN LEAKED.

NHTSA ID

11207874

Incident

Feb 15, 2018

Mileage

59,000 mi

MAKES A RATTLING NOISE FOR SEVERAL SECONDS AFTER STARTING AND SPUTTERING NOISE WHEN ACCELERATING. MY CAR HAS 64K AND DAIGNOSED THE CAR AT 2 DEALERSHIPS CONFIRMED THE ENGINE CHAIN STRETCHED

NHTSA ID

11207870

Incident

May 2, 2019

Mileage

63,000 mi

MAKES A RATTLING NOISE FOR SEVERAL SECONDS AFTER STARTING AND SPUTTERING NOISE WHEN ACCELERATING

NHTSA ID

11183712

Incident

Aug 16, 2018

Mileage

58,000 mi

OIL LEAK PERSISTENT FROM OIL COOLER IN DIESEL BLUETEC ENGINE SPRAYING OIL OUTSIDE GASKET ONTO FUEL LINES, OIL PAN, AND ONTO THE GROUND EMITTING HIGH LEVEL OF SMOKE WITH TARRY BURNT TOXIC NOXIOUS CHARCOAL SMELL FUMIGATING THROUGH THE CABIN AND OUTSIDE WITH VISIBLE BLUE SMOKE WHILE DRIVING MODERATE TO LONG DISTANCES. BLACK TARRY RESIDUE LEAKAGE VISIBLE ON DRIVEWAY AND STREET UNDERNEATH CAR WHEN PARKED OVERNIGHT OR FOR SHORT TIME WITH PAN LEAKED.

NHTSA ID

11105432

Incident

Jun 28, 2018

Mileage

70,000 mi

THERE ARE 13 COMPLAINTS ALREADY LOGGED AT NHTSA ABOUT DIFFERENT MODEL BENZ WITH PANORAMIC ROOF SUDDENLY EXPLODING. LIKELY ALL THOSE UNFORTUNATE DRIVERS, I WAS DRIVING ON A CLEAR SAT MORNING OF OCT 2016 WITH NO TRAFFIC AROUND ME WHEN I SUDDENLY HEARD A LOUD EXPLOSION LIKE A BULLET FIRED. I GOT SCARED AND ALMOST LOST THE CONTROL AND GOT STUNNED. FEW SECONDS LATTER, I SAW GLASS OF PANORAMIC ROOF SHATTERING DOWN I 465. I PULLED OVER & CALLED THE ROAD SIDE.THERE ARE SEVERAL DOZEN CASES ON BENZ FORUM, DEALER AND BENZ NOT ADMITTING THE DESIGN DEFECT. DIFFERING IT TO INSURANCE DUE TO HIGH COST. HOW MANY COMPLAINTS NHTSA NEEDS TO START INVESTIGATION. THE ISSUE IS MORE WIDELY REPORTED THEN KIA/HYUNDAI ROOF ISSUE.

NHTSA ID

10925563

Incident

Oct 15, 2016

Mileage

53,000 mi

AIRMATIC SUSPENSION SYSTEM DROPS IN THE REAR OF VEHICLE.

NHTSA ID

10919787

Incident

Sep 19, 2016

Mileage

55,000 mi

Complaint During part of the steering movement, it feels heavier or more difficult to steer in the same spot every time. OR Rattling, humming, dry sliding/gravel noise from the electric steering system when steering (see attachment). Complaint does not impact the ability to safely steer or control the vehicle. Cause Ball screw drive (KGT) of electric steering damaged by: 1. External force due to: ‑ Hitting the curb/posts with the front wheels. ‑ Driving over obstacles (e.g. pothole/ threshold/ speed bump/ gully) at an inappropriate speed. 2. Corrosion/ water ingress through a damaged boot (see attachment). ‑ Cracks (1) ‑ High pressure cleaner (2) ‑ Animal bite (3) See various examples listed in the attachments for examples of outside influence. Remedy Remove boot clamps closest to steering gear housing on both left and right (as seen in "Steering Rack Boot Clamp Location"). Pull back boot and inspect for rust, broken end stops, water, or any other anomalies. Replace electric steering. Note: Steering gears replaced due to outside influence or damage must not be claimed under warranty!

Complaint A popup is seen on the HU with the message "data connection temporarily not available". Potentially affected functionalities in NTG4.5, NTG5 1.Weather 2.Local Search 3.IP Radio 4.Send2Car 5.Speech Detection Service 6.Navigation 7.iHeartRadio 8.Traffic Cams Cause MB Apps is sundowned for all vehicles with NTG4.5 and NTG5 Head Unit Variant. Remedy No support available for NTG4.5 and NTG5 Head Unit Variants for MB App related topics. Note: Please do not create TIPS. Please do not replace any components. HU/Hermes SW update / SCN coding will not fix the issue.

Complaint Clanking noise from the area of the speakers in the doors. Cause Under analysis. Remedy To narrow down the cause, first of all remove the door trim. • If the noise continues to occur even with the door trim removed, then continue the diagnosis working towards the speaker and if necessary, create a TIPS case with an informative video as an attachment. Information: Please refer to this document in the warranty claim and, after completing diagnosis, select the damage code corresponding to the component part that caused the problem. • If the noise stops when the door trim is removed, please proceed in accordance with LI72.10-P-067691. Information: In this case, do not use a damage code for the speakers in the warranty claim!

Single throttle lift-off clunking noise from the side shaft when moving off (audible at the outboard end). The noise is heard once in each instance when changing direction of travel. Note: Sound file in attachment Cause If the complaint is eliminated by experimentally loosening the outboard collar nut (by 1 turn), the problem is due to cracking of the microweld between the wheel bearing inner race and the joint housing of the side shaft. Note: The collar nut must always be replaced after being loosened. See also LI33.20-P-078406 Remedy Coat contact surface of side shaft with wheel bearing with Molykote paint. To do this, proceed as follows: 1. Remove side shafts 2. Clean contact surface A (see image file in attachment "Outer joint housing before") before coating with Molykote, using "spirit" (free of dust and grease) 3. Coat contact surface A (see image file in attachment "Outer joint housing after") with Molykote and leave to dry for "one hour" in removed condition 4. Reinstall side shafts Note: Before using the antifriction coating (Molykote), stir it or shake it thoroughly for (at least 1 minute).

Complaint Creaking noise, in irregular sequence when driving slowly in combination with slight steering movements and/or Creaking/crackling noises from the area of the wheel bearing on the front axle when cornering/ maneuvering. Sound file attached for comparison. MUST match noise for proper diagnosis. NOTE: Steering functionality is not affected. Cause Contact area between wheel bearing and steering knuckle. See also: LI35.30-P-058566 (Throttle Lift-Off Noise - Rear) LI33.30-P-056665 (Throttle Lift-Off Noise - Front) LI40.10-P-059248 (Wheel cracking noise when cornering) Remedy 1. Perform Operation A and evaluate by testing vehicle. 2. If noise is still present after re-testing: • If 192/232 chassis, verify FIN is in the listed range below in "Operation B" and perform. • If not 192/232 chassis or vehicle is a 192/232 not in the listed FIN range, additional verifications of where the noise is coming from are needed. Use multiple channel NVH method to narrow down location. Verify the LI's listed above were completed or if there are other similar noises associated with the chassis (Example: 192/232 also has under panel noises and an associated LI). Operation A: 1. Clean contact surfaces of wheel bearing and steering knuckle with brake cleaner as seen in the attached pictures. NOTE: The front area of the wheel bearing and the seals must not come into contact with the cleaner, otherwise, the sealing rings will be damaged. 2. Clean threads of wheel bearing mounting. 3. Thinly coat contact surfaces of wheel bearing, steering knuckle, and axle mating face with Molykote (annular joint grease). See the attached steering knuckle and wheel hub pictures for reference. NOTE: Axle mating face greasing is also covered in LI35.30-P-058566 and LI33.30-P-056665. Operation B (Only applies to 192 and 232 in listed FIN range): Only affects vehicles up to FIN end number: • Model series 192: xxx xxx xx 002 876 • Model series 232: xxx xxx xx 022 312 1. Replace steering knuckle. 2. Wheel bearings do not need to be replaced.

Complaint Creaking noise, in irregular sequence when driving slowly in combination with slight steering movements and/or Creaking/crackling noises from the area of the wheel bearing on the front axle when cornering/ maneuvering. Sound file attached for comparison. MUST match noise for proper diagnosis. NOTE: Steering functionality is not affected. Cause Contact area between wheel bearing and steering knuckle. See also: LI35.30-P-058566 (Throttle Lift-Off Noise - Rear) LI33.30-P-056665 (Throttle Lift-Off Noise - Front) LI40.10-P-059248 (Wheel cracking noise when cornering) Remedy 1. Perform Operation A and evaluate by testing vehicle. 2. If noise is still present after re-testing: • If 192/232 chassis, verify FIN is in the listed range below in "Operation B" and perform. • If not 192/232 chassis or vehicle is a 192/232 not in the listed FIN range, additional verifications of where the noise is coming from are needed. Use multiple channel NVH method to narrow down location. Verify the LI's listed above were completed or if there are other similar noises associated with the chassis (Example: 192/232 also has under panel noises and an associated LI). Operation A: 1. Clean contact surfaces of wheel bearing and steering knuckle with brake cleaner (see areas marked blue in pictures "2.jpg" and "3.jpg"). NOTE: The front area of the wheel bearing and the seals must not come into contact with the cleaner, otherwise, the sealing rings will be damaged. 2. Clean threads of wheel bearing mounting. 3. Thinly coat contact surfaces of wheel bearing, steering knuckle, and axle mating face with Molykote (annular joint grease) (see areas marked blue in pictures "2.jpg" and "3.jpg"). NOTE: Axle mating face greasing is also covered in LI35.30-P-058566 and LI33.30-P-056665. Operation B (Only applies to 192 and 232 in listed FIN range): Only affects vehicles up to FIN end number: • Model series 192: xxx xxx xx 002 876 • Model series 232: xxx xxx xx 022 312 1. Replace steering knuckle. 2. Wheel bearings do not need to be replaced.