2015 Mercedes-Benz GL350

On Mercedes GL350, the trunk/ hatch door will not open from outside. It just stopped working. Therefore, I tried to open it from inside, but there is no manual latch inside to open the trunk/ hatch door. It is a safety issue. The dealer, Mercedes Benz of Richmond, 8225 West Broad Street, charged $235 to open the hatch door. The dealership billed total $1322.48 (after 10% discount $1219.66) to replace the latch and its motor. Kindly help the GL350 owner to have latch installed inside open the door in case of emergency.

NHTSA ID

11621263

Incident

Oct 16, 2024

Took to South Bay Mercedes dealer in Torrance because of engine light on. Cause: "Obsolete CDI Control Unit Software" Repair: "Updated to latest software version" Charge: $224.99 because "not covered by Emissions Warranty Extension" Do not understand how Mercedes Benz does not provide a critical software upgrade for free or under a recall? Modifications to the diesel engine and its software done less than a year ago.

NHTSA ID

11465485

Incident

May 20, 2022

WHILE THE VEHICLE IS TURNED ON BUT STATIONARY (E.G. STOPPED AT A RED LIGHT IN LIGHT TRAFFIC) I BEGAN TO SMELL DIESEL EXHAUST IN THE CABIN OF THE VEHICLE. THE ODOR WAS VERY STRONG AND I HAD TO LOWER THE WINDOWS IN ORDER TO BREATHE. THE MECHANIC INFORMED ME THAT THERE WAS AN OIL LEAK NEAR THE TURBO. I HAD TO REPLACE THE FUEL INJECTOR AND LEAK LINE, IN ADDITION TO ALL PIPE SEALS AT TURBO.

NHTSA ID

11398107

Incident

Feb 10, 2021

Mileage

112,850 mi

TL* THE CONTACT OWNS A 2015 MERCEDES-BENZ GL350W. WHILE DRIVING 70 MPH, THE CONTACT'S HUSBAND ENGAGED THE CRUISE CONTROL. WHEN THE DRIVER TAPPED THE BRAKE PEDAL TO DEACTIVATE THE CRUISE CONTROL, THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD AND THE VEHICLE ACCELERATED. THE SPEEDOMETER WENT TO ZERO. THE CONTACT STATED THAT THEY WERE SAFELY ABLE TO PULL OVER ONTO THE SHOULDER. WHEN THE VEHICLE WAS TURNED OFF AND RESTARTED, IT RESUMED NORMAL OPERATION AND THE CONTACT'S HUSBAND WAS ABLE TO DRIVE OFF SLOWLY. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO COGEN MERCEDES-BENZ FT. PIERCE (4500 S US-1, FORT PIERCE, FL 34982, (772) 617-0819) TO BE DIAGNOSED, BUT NO FAILURE COULD BE FOUND. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 24,300.

NHTSA ID

11181422

Incident

Feb 5, 2019

Mileage

24,300 mi

TL* THE CONTACT OWNS A 2015 MERCEDES-BENZ GL350. WHILE DRIVING LESS THAN 5 MPH, THE VEHICLE SUDDENLY ACCELERATED AT A HIGH RATE OF SPEED. THE CONTACT APPLIED FORCE TO THE BRAKE PEDAL, BUT THE VEHICLE FAILED TO SLOW DOWN AND CRASHED INTO A PALM TREE. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO A COLLISION CENTER BY THE INSURANCE COMPANY WHO INSPECTED THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THE CONTACT WAS WAITING TO DETERMINE IF THEY WOULD SEND A TECHNICIAN TO DIAGNOSE THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 29,000.

NHTSA ID

10983029

Incident

Apr 30, 2017

Mileage

29,000 mi

TL* THE CONTACT OWNS A 2015 MERCEDES BENZ GL350. THE CONTACT STATED THAT THE FUEL TANK STARTED TO LEAK ONTO THE VEHICLE. THE VEHICLE STALLED BECAUSE OF THE FAILURE. ROADSIDE ASSISTANCE HELPED THE CONTACT BY PLACING FUEL IN THE VEHICLE, BUT THE FUEL LEAK PREVENTED THE CONTACT FROM BEING ABLE TO START THE VEHICLE. THE CONTACT STATED THAT THE FIRE DEPARTMENT ARRIVED TO CLEAN UP THE FUEL. THE VEHICLE WAS TOWED TO THE DEALER AND IT WAS DETERMINED THE FUEL TANK NEEDED TO BE REPLACED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 2,300.

NHTSA ID

10693851

Incident

Feb 12, 2015

Mileage

2,300 mi

A BLANKET OF SNOW/ICE FORMED ON MY ROOF DURING THE MORNING. IT WAS NOT REMOVABLE DUE TO FREEZING AND BONDING TO THE ROOF. AS THE CAR HEATED UP INSIDE, THAT BLANKET BECAME LOOSE. WHEN I HIT MY BRAKES ON THE ROAD, THE BLANKET CAME DOWN THE FRONT WINDSHIELD BLOCKING MY VIEW OF THE ROAD. THE WIPERS STOPPED AND WOULD NOT WORK BECAUSE WHEN THEY DO NOT RETURN TO THE PARK POSITION, THEY DO NOT REPEAT THEIR WIPING MOTION. ALSO, THE LIP AT THE REAR OF THE HOOD CAUGHT AND KEPT THE BLANKET OF SNOW IN PLACE AS I BROUGHT THE CAR TO A STOP. MORE CONCRETELY, THE WIPERS ARE FLIMSY RUBBER AND DO NOT WIPE IF ANY OBSTRUCTION PREVENTS THEM FROM COMING TO THEIR DOWNWARD POSITION AT THE BASE OF THE WINDSHIELD. TURNING THE WIPER ON-OFF SWITCH HAS NO EFFECT. THIS PROBLEM CAN CAUSE CRASHES WHEN THE DRIVER'S VIEW IS OBSTRUCTED AND THE WIPERS DO NOT REMOVE THE OBSTRUCTION. I HAD TO EXIT THE CAR IN THE MIDDLE OF THE ROAD AND WIPE THE SNOW AWAY WITH MY HAND AS CARS WERE GOING PAST ME SPLASHING ME. I ALSO NOTICED THAT BOTH FRONT WIPERS WERE CAKED WITH ICE. THIS MEANS THAT WHEN I REMOVED THE SNOW FROM THE WINDSHIELD, THE WIPERS ONLY SMEARED ICE AND SALT ALL OVER THE WINDSHIELD AND I COULD NOT SEE THE ROAD CLEARLY. THE FIX IS EASY AS TO STALLED WIPERS. THE SYSTEM MUST BE REPROGRAMMED SO THE WIPERS CONTINUE TO WIPE EVEN IF THE WIPERS DO NOT RETURN TO THE PARK POSITION (BECAUSE OF ACCUMULATED SNOW, FOR EXAMPLE). AS TO ICED-OVER WIPERS, THE MANUFACTURER MUST INSTALL HEATING ELEMENTS IN THE BASE OF THE WINDSHIELD OR INSIDE THE WIPERS OR PROVIDE FOR DUCTED HEAT (FROM THE MOTOR). I AM WRITING THIS REPORT BECAUSE THE CAR IS AN ALL WHEEL DRIVE DIESEL TRUCK INTENDED FOR HEAVY DUTY USE IN ALL ENVIRONMENTS AROUND THE GLOBE. HOWEVER, I CANNOT SEE THROUGH THE FRONT GLASS IN A MINOR SNOW STORM IN NEW YORK CITY. WHAT IF I CRASH AND CAUSE A FATALITY? AM I TO BLAME BECAUSE I COULD NOT DEAL WITH THE SNOW? *TR

NHTSA ID

10681050

Incident

Feb 2, 2015

Mileage

1,400 mi

Single throttle lift-off clunking noise from the side shaft when moving off (audible at the outboard end). The noise is heard once in each instance when changing direction of travel. Note: Sound file in attachment Cause If the complaint is eliminated by experimentally loosening the outboard collar nut (by 1 turn), the problem is due to cracking of the microweld between the wheel bearing inner race and the joint housing of the side shaft. Note: The collar nut must always be replaced after being loosened. See also LI33.20-P-078406 Remedy Coat contact surface of side shaft with wheel bearing with Molykote paint. To do this, proceed as follows: 1. Remove side shafts 2. Clean contact surface A (see image file in attachment "Outer joint housing before") before coating with Molykote, using "spirit" (free of dust and grease) 3. Coat contact surface A (see image file in attachment "Outer joint housing after") with Molykote and leave to dry for "one hour" in removed condition 4. Reinstall side shafts Note: Before using the antifriction coating (Molykote), stir it or shake it thoroughly for (at least 1 minute).

Complaint Creaking noise, in irregular sequence when driving slowly in combination with slight steering movements and/or Creaking/crackling noises from the area of the wheel bearing on the front axle when cornering/ maneuvering. Sound file attached for comparison. MUST match noise for proper diagnosis. NOTE: Steering functionality is not affected. Cause Contact area between wheel bearing and steering knuckle. See also: LI35.30-P-058566 (Throttle Lift-Off Noise - Rear) LI33.30-P-056665 (Throttle Lift-Off Noise - Front) LI40.10-P-059248 (Wheel cracking noise when cornering) Remedy 1. Perform Operation A and evaluate by testing vehicle. 2. If noise is still present after re-testing: • If 192/232 chassis, verify FIN is in the listed range below in "Operation B" and perform. • If not 192/232 chassis or vehicle is a 192/232 not in the listed FIN range, additional verifications of where the noise is coming from are needed. Use multiple channel NVH method to narrow down location. Verify the LI's listed above were completed or if there are other similar noises associated with the chassis (Example: 192/232 also has under panel noises and an associated LI). Operation A: 1. Clean contact surfaces of wheel bearing and steering knuckle with brake cleaner as seen in the attached pictures. NOTE: The front area of the wheel bearing and the seals must not come into contact with the cleaner, otherwise, the sealing rings will be damaged. 2. Clean threads of wheel bearing mounting. 3. Thinly coat contact surfaces of wheel bearing, steering knuckle, and axle mating face with Molykote (annular joint grease). See the attached steering knuckle and wheel hub pictures for reference. NOTE: Axle mating face greasing is also covered in LI35.30-P-058566 and LI33.30-P-056665. Operation B (Only applies to 192 and 232 in listed FIN range): Only affects vehicles up to FIN end number: • Model series 192: xxx xxx xx 002 876 • Model series 232: xxx xxx xx 022 312 1. Replace steering knuckle. 2. Wheel bearings do not need to be replaced.

Complaint Creaking noise, in irregular sequence when driving slowly in combination with slight steering movements and/or Creaking/crackling noises from the area of the wheel bearing on the front axle when cornering/ maneuvering. Sound file attached for comparison. MUST match noise for proper diagnosis. NOTE: Steering functionality is not affected. Cause Contact area between wheel bearing and steering knuckle. See also: LI35.30-P-058566 (Throttle Lift-Off Noise - Rear) LI33.30-P-056665 (Throttle Lift-Off Noise - Front) LI40.10-P-059248 (Wheel cracking noise when cornering) Remedy 1. Perform Operation A and evaluate by testing vehicle. 2. If noise is still present after re-testing: • If 192/232 chassis, verify FIN is in the listed range below in "Operation B" and perform. • If not 192/232 chassis or vehicle is a 192/232 not in the listed FIN range, additional verifications of where the noise is coming from are needed. Use multiple channel NVH method to narrow down location. Verify the LI's listed above were completed or if there are other similar noises associated with the chassis (Example: 192/232 also has under panel noises and an associated LI). Operation A: 1. Clean contact surfaces of wheel bearing and steering knuckle with brake cleaner (see areas marked blue in pictures "2.jpg" and "3.jpg"). NOTE: The front area of the wheel bearing and the seals must not come into contact with the cleaner, otherwise, the sealing rings will be damaged. 2. Clean threads of wheel bearing mounting. 3. Thinly coat contact surfaces of wheel bearing, steering knuckle, and axle mating face with Molykote (annular joint grease) (see areas marked blue in pictures "2.jpg" and "3.jpg"). NOTE: Axle mating face greasing is also covered in LI35.30-P-058566 and LI33.30-P-056665. Operation B (Only applies to 192 and 232 in listed FIN range): Only affects vehicles up to FIN end number: • Model series 192: xxx xxx xx 002 876 • Model series 232: xxx xxx xx 022 312 1. Replace steering knuckle. 2. Wheel bearings do not need to be replaced.

Complaint After successful commissioning of the HERMES control unit (N112/9) with XENTRY Diagnosis DVD 03/2026, the message "SOS - service not activated" appears on the instrument cluster. In addition, the following two conditions are also met: • HERMES (N112/9) control unit: event code B15CE00 is ACTIVE and STORED (A+S) • Vehicle Documentation System: For the HERMES control unit, the EID1, EID2, ICCID, IMEI, IMSI, TELNR fields in the "Identification/Serial number" column have the value "-" Cause Still under analysis Remedy Recommission the HERMES control unit (N112/9) with XENTRY Diagnosis 03/2026 and add-on 33399 installed or carry out the procedure with a newer version of XENTRY Diagnosis: XENTRY→ "N112/9 - Control unit for telematics services (HERMES)" -> "Adaptations" -> "Control unit commissioning" -> "Commissioning of previously installed control unit"

Complaint The customer requests deactivation of the N112/9 HERMES communication module Note: Deactivation of the HERMES control unit (N112/9) is not supported for gray-market vehicles. Cause Before deactivating the HERMES control unit (N112/9), it must be clarified by the legal department of the respective MPC whether and under what conditions deactivation may be carried out. If deactivation is not permissible under applicable law, the HERMES control unit (N112/9) must not be deactivated. Remedy Please inform the customer that, following deactivation, the vehicle will no longer be able to place an automatic emergency call, nor will the customer be able to place a manual emergency call. After deactivation, the Mercedes-Benz Digital Extras will also no longer be available. Please have the attached sample form checked by your market's legal department, adapted to local requirements if necessary, and approved. Furthermore, after informing the customer about the effects of deactivation, please have the workshop complete and sign the approved form together with the customer, and send it to the MPC via a TIPS case for audit-compliant documentation. Furthermore, the workshop must affix a sticker to the emergency call button cover on the overhead control panel and to the emergency call button itself. After affixing, pictures of the overhead control panel need to be attached to the TIPS case for audit-proof documentation. After deactivation, the HERMES control unit (N112/9) is in the "Out of Service" operating status, and the display "SOS NOT READY" appears in the Audio/COMAND system. This display message tells the customer that the emergency call function is not available. In detail, the following steps must be carried out 1. The workshop must inform the customer about the effects of deactivation (see above) 2. Legal review by the MPC Legal department to determine whether deactivation is permissible for the vehicle and provision of a market-specific customer form based on the examples (see "Example - Deactivation communication module HERMES customer declaration English V3.0.pdf") 3. Completion of the market-specific customer form by the workshop and obtaining the customer’s signature 4. Creation of a XSS ticket by the workshop for the MPC with the signed customer form attached 5. Written confirmation of legally reviewed and approved deactivation by the MPC in the TIPS case (see attachment How+to+request+adding+Code+09o+via+XSS+v2.pdf, point 1) 6. Creation of an XSS ticket for documentation of the SA code "09o" (zero nine oh) in the Vehicle Documentation System (see attachment How+to+request+adding+Code+09o+via+XSS+v2.pdf, steps 2–7) 7. Ordering of stickers (part number A9078172900), quantity: 2 8. Affixing of the sticker (part number A9078172900) to the cover of the emergency call button on the overhead control panel (see attachment HERMES-Deactivation_+pictures+of+sticker.png) 9. Affixing of the sticker (part number A9078172900) to the emergency call button on the overhead control panel (see attachment HERMES-Deactivation_+pictures+of+sticker.png) 10. Taking photos of the applied stickers and attaching them to the TIPS case 11. After the XSS ticket has been successfully processed, the communication module must be deactivated using XENTRY: • Connect XENTRY Diagnosis • Access the HERMES control unit (N112/9) • "Adaptation" tab, menu item "Teach-in processes" -> "Deactivation" • Follow the instructions

Complaint Creaking noise, in irregular sequence when driving slowly in combination with slight steering movements and/or Creaking/crackling noises from the area of the wheel bearing on the front axle when cornering/ maneuvering. Sound file attached for comparison. MUST match noise for proper diagnosis. NOTE: Steering functionality is not affected. Cause Contact area between wheel bearing and steering knuckle. See also: LI35.30-P-058566 (Throttle Lift-Off Noise - Rear) LI33.30-P-056665 (Throttle Lift-Off Noise - Front) LI40.10-P-059248 (Wheel cracking noise when cornering) Remedy 1. Perform Operation A and evaluate by testing vehicle. 2. If noise is still present after re-testing: • If 192/232 chassis, verify FIN is in the listed range below in "Operation B" and perform. • If not 192/232 chassis or vehicle is a 192/232 not in the listed FIN range, additional verifications of where the noise is coming from are needed. Use multiple channel NVH method to narrow down location. Verify the LI's listed above were completed or if there are other similar noises associated with the chassis (Example: 192/232 also has under panel noises and an associated LI). Operation A: 1. Clean contact surfaces of wheel bearing and steering knuckle with brake cleaner (see areas marked blue in pictures "2.jpg" and "3.jpg"). NOTE: The front area of the wheel bearing and the seals must not come into contact with the cleaner, otherwise, the sealing rings will be damaged. 2. Clean threads of wheel bearing mounting. 3. Thinly coat contact surfaces of wheel bearing, steering knuckle, and axle mating face with Molykote (annular joint grease) (see areas marked blue in pictures "2.jpg" and "3.jpg"). NOTE: Axle mating face greasing is also covered in LI35.30-P-058566 and LI33.30-P-056665. Operation B (Only applies to 192 and 232 in listed FIN range): Only affects vehicles up to FIN end number: • Model series 192: xxx xxx xx 002 876 • Model series 232: xxx xxx xx 022 312 1. Replace steering knuckle. 2. Wheel bearings do not need to be replaced.