2013 Mercedes-Benz S550

A Retaliatory Action to cause personal harm. Believe original vin was placed on this car because of a complaint against medical doctors now under investigation. Took pictures and other proofs. Note on this vehicle says there are hazard mercury arts used on vehicle like lighting and lists other parts and advises removal to be done as hazardous materials etc. can upload photo of it.

NHTSA ID

11510491

Incident

Mar 6, 2023

TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ S550. WHILE DRIVING 65 MPH, THE HEADLIGHTS DIMMED WITHOUT WARNING. THE HEADLIGHTS DID NOT PROVIDE ENOUGH ILLUMINATION TO DRIVE SAFELY. THE CONTACT ALSO STATED THAT WATER ENTERED THE HEADLIGHT HOUSINGS AND CREATED CONDENSATION. MERCEDES-BENZ OF COCONUT CREEK (LOCATED AT 4250 FL-7, COCONUT CREEK, FL 33073, (954) 406-1167) DIAGNOSED THAT THE HEADLIGHTS NEEDED TO BE REPLACED. THE CONTACT WAS QUOTED $1,500 PER HEADLAMP UNIT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE VEHICLE WAS NOT COVERED UNDER WARRANTY. THE APPROXIMATE FAILURE MILEAGE WAS 72,000.

NHTSA ID

11209758

Incident

Jan 31, 2019

Mileage

72,000 mi

I JUST HAD A VERY EXPENSIVE REPAIR DONE TO MY 2013 S550; REPLACING THE ENGINE HARNESS, ON A CAR THAT WAS LOOKED AFTER LIKE MY OWN CHILD! OIL CHANGES REGULARLY, SERVICE A AND SERVICE B AS SOON AS THE LIGHT WENT ON, ABSOLUTELY NO REASON WHY THIS SORT OF DAMAGE SHOULD HAVE HAPPENED ON A PERFECTLY WELL-MAINTAINED VEHICLE. A REPAIR THAT SET ME BACK $6,800.00 THAT I DID NOT HAVE AT THE TIME. THROUGH FRIENDS AND COLLEAGUES I WAS TOLD THAT I SHOULD REACH OUT TO MB USA REGIONAL REPRESENTATIVE AND ASK FOR ASSISTANCE. I WAS TOLD THAT THIS WAS POTENTIALLY A DESIGN FLAW. SADLY, THEY NO LONGER COME TO THE PHONE AND THE CUSTOMER SERVICE INDIVIDUAL I SPOKE TO DECIDED THAT SINCE I DO NOT HAVE AN EXTENDED WARRANTY WITH MB, THERE IS LITTLE THEY WILL DO FOR ME. PERHAPS IF THE MECHANICS AT FLETCHER JONES MERCEDES BENZ IN LAS VEGAS WHO SERVICED MY CAR WHEN I BROUGHT IT IN, WOULD HAVE BOTHERED TO LOOK AT WHAT WAS DONE ON PREVIOUS VISITS, OR IF THEY WOULD HAVE MAYBE PAID A BIT MORE ATTENTION TO MY COMMENT THAT 'IT STILL SMELLS LIKE BURNING OIL' , PERHAPS I COULD HAVE AVOIDED A REPAIR THAT I COULD ILL AFFORD.

NHTSA ID

11123895

Incident

Jun 5, 2018

Mileage

63,000 mi

PROBLEM 1: CAR SOLD TO ME WITHOUT FULL DISCLOSURE. SILVERSTAR MOTORS IN L.I CITY, NY SOLD ME THE CAR & WITHHELD MATERIAL INFORMATION. THE CAR HAD 4 DAMAGED & DEFECTIVE WHEELS. THIS WAS DISCLOSED TO ME BY ANOTHER DEALER HELMS BROTHERS. TIRES WERE CONSTANTLY LOSING AIR; FRONT END WOULD VIBRATE AT HIGHWAY SPEEDS & WAS CONSTANTLY IN THE SHOP. SILVERSTAR GAVE ME 4 NEW TIRES TO COMPENSATE ME FOR MY TROUBLES & I HAVE ALREADY LOST 2 OF THEM IN A FEW MONTHS. ONE WAS DAMAGED LAST FRIDAY DOING 10 MILES AN HOUR ON ARCHER AVENUE IN QUEENS NY HITTING A POT HOLE. I WAS FORCED TO PURCHASE TIRE INSURANCE KNOWING THE PROBLEMS I HAD WITH A PREVIOUS 2006 MERCEDES CLS 500 & THIS ONE. MANUFACTURES SHOULD BE HELD TO HIGHER STANDARDS FOR TIRES,& WHEELS STRENGTH & RESILIENCE. THEY SHOULD DISCLOSE TO ALL BUYERS THAT LOW PROFILE TIRES & LARGE RIMS CAN BE A MAJOR PROBLEM ON CITY STREETS. SEVERAL MONTHS AGO I WAS LEAVING AN ATM DRIVE-IN AT CHASE BANK; GOING 5 MPH I SIDE SWIPED THE CURB, LOST AIR IN BOTH RIGHT TIRES & HAD TO CALL FOR ROAD SERVICE. SUCH LITTLE FORCE TO THE TIRES CAUSED A MAJOR PROBLEM & COULD AT HIGH SPEEDS BE DEADLY. I WAS FORTUNATE THAT I WAS ONLY GOING YES 5MPH. THE WHEEL & TIRE ISSUES HAD CAR OUT OF SERVICE AT SILVER STAR FOR OF 3-4 WEEKS. PROBLEM # 2: ENGINE LIGHT ON. HELMS BROTHERS HAD CAR 3 X FOR 27 DAYS. THEY PULLED OUT ENGINE & TRANSMISSION TO REPLACE ENGINE HARNESS WIRING. I PICKED UP THE CAR & THE ENGINE LIGHT WENT ON AGAIN. THEY SAID THERE WAS AN OIL LEAK AT ONE OF THE ENGINE SENSORS & THEY CLEANED IT UP & SECURED IT. AGAIN THE 3RD TIME I RETURNED BECAUSE THE ENGINE LIGHT WAS ON. HELMS BROTHERS SAID THEY MISSED ONE OF THE ENGINE SENSORS, & CLEANED IT OR REPLACED IT AND SECURED IT. THEY ALSO REMOVED ALL THE GAS FROM THE TANK (5 GALLONS +/-) THE THIRD TRIP & PUT IN A FEW GALLONS OF NEW GAS. THE CAR WAS ROAD TESTED ONE WEEK MORE. THE ENGINE LIGHT STAYED OFF.

NHTSA ID

10965986

Incident

Mar 10, 2017

Mileage

34,000 mi

WHILE MAKING RIGHT-HAND TURN THE STEERING WHEEL LOCKED IN A TURNED POSITION AND WOULD NOT RETURN TO STRAIGHT - LOCKED EPISODE LASTED FOR 2-4 SECONDS. THIS HAPPENED 2X AND I HAVE LEFT THE CAR WITH A DEALER AND WILL NOT DRIVE IT AGAIN UNTIL ALL COMPONENTS IN THE STEERING ARE REPLACED. THE DEALER HAS BEEN UNABLE TO REPRODUCE THE PROBLEM AND HAS NOT MADE ALL NECESSARY REPAIRS. *TR

NHTSA ID

10683618

Incident

Jan 17, 2015

Mileage

15,000 mi

I LEASED THIS CAR NEW IN 2013, SINCE 06/06/2013 THIS CAR HAS BEEN BACK IN SHOP FOR SAME PROBLEM 8 TIMES, BUBBLES ON THE TIRES WHICH CUTS OPEN THE TIRE AT THE EDGE OF THE WHEEL. LAST MONTH THE TIRE WAS CHANGED AGAIN AND WHILE THE CAR WAS IN THE SHOP IT DEVELOPED ANOTHER BUBBLE ON ANOTHER TIRE. NOW MBUSA IS SAYING THERE IS NO DEFECT ON THE CAR, I AM SAYING WHEELS AND TIRES COME WITH THE CAR AND THEY ARE PART OF THE CAR AND THAT THAT THIS CAR IS LEMON OR DEFECTIVE, I DO NOT FEEL SAFE TO TRAVEL IN IT. MBUSA DONT WANT TO ADMIT IT BUT ALL THE SERVICE RECORDS ARE AVAILABLE AT KOONS DEALERSHIP IN CATONSVILLE MD. IN MY OPINION A FATAL ACCIDENT CAN HAPPEN ANY TIME IF THIS CAR IS DRIVEN ON THE ROAD. *TR

NHTSA ID

10639402

Incident

Aug 19, 2014

Mileage

30,840 mi

TL* THE CONTACT OWNS A 2013 MERCEDES BENZ S550. THE CONTACT STATED THAT THE REAR PASSENGER SIDE OF THE VEHICLE WAS A HALF OF A INCH HIGHER THAN THE REAR DRIVER SIDE. THE VEHICLE WAS TAKEN TO DEALER. THE TECHNICIAN STATED THAT THE VEHICLE MEASURED UP TO SPECIFICATIONS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 3,500. *TR

NHTSA ID

10503580

Incident

Mar 12, 2013

Mileage

3,500 mi

Single throttle lift-off clunking noise from the side shaft when moving off (audible at the outboard end). The noise is heard once in each instance when changing direction of travel. Note: Sound file in attachment Cause If the complaint is eliminated by experimentally loosening the outboard collar nut (by 1 turn), the problem is due to cracking of the microweld between the wheel bearing inner race and the joint housing of the side shaft. Note: The collar nut must always be replaced after being loosened. See also LI33.20-P-078406 Remedy Coat contact surface of side shaft with wheel bearing with Molykote paint. To do this, proceed as follows: 1. Remove side shafts 2. Clean contact surface A (see image file in attachment "Outer joint housing before") before coating with Molykote, using "spirit" (free of dust and grease) 3. Coat contact surface A (see image file in attachment "Outer joint housing after") with Molykote and leave to dry for "one hour" in removed condition 4. Reinstall side shafts Note: Before using the antifriction coating (Molykote), stir it or shake it thoroughly for (at least 1 minute).

Complaint After successful commissioning of the HERMES control unit (N112/9) with XENTRY Diagnosis DVD 03/2026, the message "SOS - service not activated" appears on the instrument cluster. In addition, the following two conditions are also met: • HERMES (N112/9) control unit: event code B15CE00 is ACTIVE and STORED (A+S) • Vehicle Documentation System: For the HERMES control unit, the EID1, EID2, ICCID, IMEI, IMSI, TELNR fields in the "Identification/Serial number" column have the value "-" Cause Still under analysis Remedy Recommission the HERMES control unit (N112/9) with XENTRY Diagnosis 03/2026 and add-on 33399 installed or carry out the procedure with a newer version of XENTRY Diagnosis: XENTRY→ "N112/9 - Control unit for telematics services (HERMES)" -> "Adaptations" -> "Control unit commissioning" -> "Commissioning of previously installed control unit"

Complaint There are several types of complaint about noises or poor windshield wiper wiping performance: A: Wiper blades squeaking, chattering, shuddering B: The windshield is not wiped completely (streaking) C: During the downward movement water is pulled back onto the windshield from the A-pillar (Figure 1) D: After windshield cleaning, water keeps spraying onto the windshield for several wipe cycles (Figure 2) A1: The windshield and wiper blades are contaminated with residues from car washing facilities, identifiable by the water beading. The resulting differences in the friction values between the wiper blades and the windshield can excite the wiper blades to vibrate. Note: It is mostly wax residue from the washer system, but also water-repellent nano-particle coating for paint and/or silicone-based washer fluid, that could cause this problem. A partially dry windshield also has different friction values, which can likewise result in squeaking of the wiper blades A2: The wiper blades are worn by mechanical damage (wiper lip damaged by ice or insect debris, or deformed by long periods of disuse). A3: Incorrect angle of incidence of the wiper arms to the windshield. Because of this, the rubber lip of the wiper blade may not flip over at the reversal point. Cause B: B1: Wax/ dirt residues on the windshield B2: Wiper blades deformed or worn B3: Downforce of wiper arm not OK (Figure 3) Cause C: Water is pulled back onto the windshield by the differential pressure created as the wiper arm moves downwards. Cause D: Washer water collects in the fastening of the wiper blade and is blown onto the windshield by the airstream over several wipe cycles. Note and supporting information: Wiper blades are wear parts which, even when "not used" for long periods (kept in park position), may become permanently deformed and damaged. Further stresses on the rubber wiper blade arise due to various environmental influences which progressively change the effectiveness of the rubber wiper blade and accelerate the aging process. Due to the natural aging process and wear, the wiper blades should be replaced twice a year, preferably in Spring and Fall (see operator's manual). Remedy Remedy A: A1: Cleaning entire windshield with A 000 986 40 71. A2: Checking water's flow behavior after windshield has been cleaned (see Video 1). If, after cleaning, there are still areas with water beading, then the cleaning process must be carried out again until a rejection reaction is no longer present. • Note: On the vehicle in the video (Video 1), water still beads on the bottom left of the windshield. The windshield is still not properly clean, even though it appears to be clean. The windshield is only properly clean when there are no more areas on the windshield where water beads. A3: Replace wiper blades with genuine wiper blades. Important: Only exchange wiper blades if windshield no longer has water-repellent areas Note: Replacement of wiper blades is not covered under warranty and can be replaced at the expense of the customer. Remedy B: B1: Clean windshield with intensive cleaner A 000 986 40 71. Important: Do not clean the wiper blades otherwise the graphite coating will be damaged. B2: Replace wiper blades with genuine wiper blades • Note: Replacement of wiper blades is not covered under warranty and can be replaced at the expense of the customer. B3: Check the wiper arm for excessive resistance in the bearing. Restore mobility or replace wiper arm if necessary. Remedy C: Problem inherent in design for which there is no technical remedy. Exception: X204 up to 02/2014. In these vehicles, it is possible to install the design configuration of vehicles as of 02/2014. This includes wiper arms (styled arms) with improved behavior in this respect. It is also necessary to replace the wiper blades because the styled arms feature a Top Lock connection (previously Side Lock).

Complaint Headlamp, front fog lamp leaky or fogged. Cause Fogging of the headlamps is a natural phenomenon, which can occur under certain climatic conditions. It does not lead to any technical impairment of the headlamp. If a pressure compensation diaphragm is fitted in the housing cover, then the lamp unit is a "closed system". Remedy Headlamp: Remedy 1 Clearing fogged/condensed LED headlamps: 1. Drive vehicle into workshop (temperature higher than +18 °C/+64.4 °F) and connect the exhaust extraction. Note: Do not perform an engine wash before the defogging test. 2. Switch off the engine and connect battery support via a charger. 3. Open the hood. 4. Switch on the lights. 5. Leave the vehicle in this state for 60 minutes. 6. Check for formation of condensation, a significant reduction in the formation of condensation must be clearly recognizable (thawing progress). Clearing of fogged/condensed LED headlamps and LED rear lamps on electric vehicles: 1. Drive the vehicle into the workshop (temperature higher than +18 °C/+64.4°F). 2. Connect battery backup via a charger. 3. Open the front-end flap and ensure sufficient ventilation. 4. Switch on the lights. 5. Leave the vehicle in this state for 60 minutes. 6. Check for formation of condensation, a significant reduction in the formation of condensation must be clearly recognizable (thawing progress). Clearing fogged/condensed halogen/xenon headlamps: 1. Drive the vehicle into the workshop (temperature higher than +18 °C/+64.4°F). Note: Do not perform an engine wash before the defogging test. 2. Switch off the engine. 3. Open the hood. 4. Switch off the lights. 5. Leave the vehicle in this state for 60 minutes. 6. Check for formation of condensation, a significant reduction in the formation of condensation must be clearly recognizable (thawing progress). Note: If there is no visible reduction in condensation, check the headlamp for malfunctions. (see Remedy 2) It is not physically possible to defog the headlamps completely. Fogging does not impair the operation or the service life of the headlamp. Note: Only implement Remedy 1 for model series 463 (from model year 2018) and model series 465. Remedy 2 A defective headlamp can be identified as follows: 1. Check the headlamp for external damage and that the cover caps and the diaphragm are correctly seated. 2. Check the electrical connectors of the plugs and pins. 3. Check for leak tightness according to LI82.10-P-078307. The test can only be conducted on headlamps. 4. If the headlamp or the rear lamp has any external damage, replace the component part in accordance with the WIS instructions. Note: External damage to the headlamp/rear lamp or faulty seating of the cover caps does not present a warranty or goodwill case. Note: With headlamps, it is possible to install desiccant packs if the problem occurs repeatedly. • Open ventilation system LI82.10-P-078302 • Closed ventilation system LI82.10-P-078304

Complaint Headlamp, front fog lamp leaky or fogged Cause Fogging of the headlamps is a natural phenomenon, which can occur under certain climatic conditions. It does not lead to any technical impairment of the headlamp. If a pressure compensation diaphragm is fitted in the housing cover, then the lamp unit is a "closed system". Remedy Headlamp: Remedy 1 Clearing fogged/condensed LED headlamps: 1. Drive vehicle into workshop (temperature higher than +18 °C/+64.4 °F) and connect the exhaust extraction. Note: Do not perform an engine wash before the defogging test. 2. Switch off the engine and connect battery support via a charger. 3. Open the hood. 4. Switch on the lights. 5. Leave the vehicle in this state for 60 minutes. 6. Check for formation of condensation, a significant reduction in the formation of condensation must be clearly recognizable (thawing progress). Clearing of fogged/condensed LED headlamps and LED rear lamps on electric vehicles: 1. Drive the vehicle into the workshop (temperature higher than +18 °C/+64.4°F). 2. Connect battery backup via a charger. 3. Open the front-end flap and ensure sufficient ventilation. 4. Switch on the lights. 5. Leave the vehicle in this state for 60 minutes. 6. Check for formation of condensation, a significant reduction in the formation of condensation must be clearly recognizable (thawing progress). Clearing fogged/condensed halogen/xenon headlamps: 1. Drive the vehicle into the workshop (temperature higher than +18 °C/+64.4°F). Note: Do not perform an engine wash before the defogging test. 2. Switch off the engine. 3. Open the hood. 4. Switch off the lights. 5. Leave the vehicle in this state for 60 minutes. 6. Check for formation of condensation, a significant reduction in the formation of condensation must be clearly recognizable (thawing progress). Note: If there is no visible reduction in condensation, check the headlamp for malfunctions. (see Remedy 2) It is not physically possible to defog the headlamps completely. Fogging does not impair the operation or the service life of the headlamp. Note: Only implement Remedy 1 for model series 463 (from model year 2018) and model series 465. Remedy 2 A defective headlamp can be identified as follows: 1. Check the headlamp for external damage and that the cover caps and the diaphragm are correctly seated. 2. Check the electrical connectors of the plugs and pins. 3. Check for leak tightness according to LI82.10-P-078307. The test can only be conducted on headlamps. 4. If the headlamp or the rear lamp has any external damage, replace the component part in accordance with the WIS instructions. Note: External damage to the headlamp/rear lamp or faulty seating of the cover caps does not present a warranty or goodwill case. Note: With headlamps, it is possible to install desiccant packs if the problem occurs repeatedly. • Open ventilation system LI82.10-P-078302 • Closed ventilation system LI82.10-P-078304

Complaint Headlamps leaking or fogged Cause The fogging of the headlamp is a natural phenomenon which can occur under certain climatic conditions. In contrast to a leaky headlamp, physical fogging does not result in a technical impairment of the headlamp. A leak test must be performed to determine if physical fogging exists or if the headlamp is leaky. Remedy In advance, observe LI82.10-P-078301 "Headlamp/front fog lamp leaky or fogged". 1. Prepare headlamp/check for external damage: For headlamps with a closed system • Check the headlamps for any external damage and check also for correct seating of the Gore-diaphragm/correct latching of the cover caps. • If the headlamp exhibits any external damage, replace the headlamp. For headlamps with an open system • Check the headlamps for any external damage and seal off the vent then make sure the cover caps are latched correctly into place. • If the headlamp exhibits any external damage, replace the headlamp. Note: A headlamp with external damage is not a warranty or goodwill case. 2. Leak test of headlamp with overpressure: Connect test adapter to pressure tester. (Figure 1) Check test adapter for leak tightness. To do so, connect plug and coupling (Figure 2) and apply a maximum overpressure of 30 mbar. • The pressure must remain constant. If the pressure does not remain constant, use a new adapter. Seal all the outlet openings using sealing compound and the given diaphragm with the plunger (Figure 3). (Figure 4) • Make allowance for the different headlamp variants here (there are different outlet openings). Check if the headlamp needs to be removed to gain access to the diagnostic socket on the headlamp housing. Plug the adapter onto the diagnostic socket on the headlamp housing. (Figure 5). Apply a maximum of 30 mbar overpressure to the headlamp housing. Note: If the maximum overpressure of 50 mbar is exceeded the headlamp seal will be damaged. • If a pressure drop of less than 10 mbar is measured within 30 seconds, the headlamp is tight and there is natural physical condensation• If a higher pressure drop than 10 mbar is measured within 30 seconds, the headlamp is leaky. Note: The leaky position can be localized with the aid of soap suds. Replace any leaky headlamps. Desiccant packs can be installed for headlamps that are not leaky. Observe the following documents for installation of desiccant packs: • LI82.10-P-078302 Fogged headlamp, desiccant pack installed - open ventilation system • LI82.10-P-078304 Fogged headlamp, desiccant pack installed - closed ventilation system