2017 Mercedes-Benz S63

Complaint During part of the steering movement, it feels heavier or more difficult to steer in the same spot every time. OR Rattling, humming, dry sliding/gravel noise from the electric steering system when steering (see attachment). Complaint does not impact the ability to safely steer or control the vehicle. Cause Ball screw drive (KGT) of electric steering damaged by: 1. External force due to: ‑ Hitting the curb/posts with the front wheels. ‑ Driving over obstacles (e.g. pothole/ threshold/ speed bump/ gully) at an inappropriate speed. 2. Corrosion/ water ingress through a damaged boot (see attachment). ‑ Cracks (1) ‑ High pressure cleaner (2) ‑ Animal bite (3) See various examples listed in the attachments for examples of outside influence. Remedy Remove boot clamps closest to steering gear housing on both left and right (as seen in "Steering Rack Boot Clamp Location"). Pull back boot and inspect for rust, broken end stops, water, or any other anomalies. Replace electric steering. Note: Steering gears replaced due to outside influence or damage must not be claimed under warranty!

Complaint A popup is seen on the HU with the message "data connection temporarily not available". Potentially affected functionalities in NTG4.5, NTG5 1.Weather 2.Local Search 3.IP Radio 4.Send2Car 5.Speech Detection Service 6.Navigation 7.iHeartRadio 8.Traffic Cams Cause MB Apps is sundowned for all vehicles with NTG4.5 and NTG5 Head Unit Variant. Remedy No support available for NTG4.5 and NTG5 Head Unit Variants for MB App related topics. Note: Please do not create TIPS. Please do not replace any components. HU/Hermes SW update / SCN coding will not fix the issue.

Complaint Clanking noise from the area of the speakers in the doors. Cause Under analysis. Remedy To narrow down the cause, first of all remove the door trim. • If the noise continues to occur even with the door trim removed, then continue the diagnosis working towards the speaker and if necessary, create a TIPS case with an informative video as an attachment. Information: Please refer to this document in the warranty claim and, after completing diagnosis, select the damage code corresponding to the component part that caused the problem. • If the noise stops when the door trim is removed, please proceed in accordance with LI72.10-P-067691. Information: In this case, do not use a damage code for the speakers in the warranty claim!

Complaint This document is intended as a pre-case diagnostic reference for transmission related concerns. It will also ensure that if a case is necessary, all supporting documentation is available. This should not be used on its own as justification for creating a TIPS case. Cause The root cause will vary depending on the complaint. The goal of this document is to provide diagnostic checks and procedures that may help resolve customer complaints without opening a TIPS case. Remedy Before opening a transmission-related TIPS case, the following steps must be performed to ensure all relevant data has been collected and possible remedies (when applicable) have been performed. Please Note: At minimum, the documents below must be collected before proceeding to ensure the data in its original state when the vehicle arrived is captured. - Initial Quick Test w/ Freeze frame data - VGS Control Unit Log - Initial EEPROM data (.txt format) - IPR Result (if applicable. See LI27.00-P-073124 - Transmission diagnosis using the Intelligent Predictive Repair (IPR) tool) - Transmission Heath Page If the vehicle has previously been repaired for the same concern, note the date, mileage, and TIPS case or RO number, along with a brief description of the prior work performed. IPR Guidance: The IPR recommended repair should be completed prior to following any steps in this LI and prior to case creation. IPR repairs do not require additional warranty approvals or a TIPS case to validate/confirm the results. To ensure efficient case handling, please avoid opening TIPS cases for this reason. For further information regarding IPR please see the following documents: LI27.00-P-073124 - Transmission diagnosis using the Intelligent Predictive Repair (IPR) tool Oil Pan Condition Evaluation: In some situations, IPR will advise checking the oil pan condition and determining a repair based on the evaluation. Example photos in Xentry can be found in two ways: • Use the blue hyperlink in the IPR result, and it will take you to the Condition check of transmission oil • Navigate to Xentry Bluebook > Help for control unit > Condition check of transmission oil If a different repair that what is recommended by IPR is performed, attaching photo documentation of the complaint vehicle oil pan and the IPR example to the claim is required. Reproducing the Concern: Proper evaluation of transmission concerns generally requires the condition to be reproducible. It is recommended to compare the vehicle to a similar model, if available, to help determine whether the shift behavior is characteristic of the drivetrain or uncharacteristic for the vehicle. If the concern cannot be duplicated: • A test drive with the customer may assist in understanding and reproducing the complaint. • The vehicle shift quality should be compared to a known-good vehicle with identical drivetrain and model year. • Check Shift Quality History (VGS Control Unit > Adaptations > Shift Quality History) Shift Quality History will show the last 5 noticeable harsh shifts and some of the parameters in which it occurred. You can use this to attempt recreation of the operating conditions and increase likelihood of reproducing the complaint. Complaint A: Shift Quality Note: Certain AMG variants may exhibit more firm and noticeable shift behavior as a normal characteristic. Refer to LI27.60‑P‑075147 for additional information. 1. Perform Valve flushing procedure 2. Perform 5 Torque Converter adaptions in a row - Allow the vehicle to warm up naturally, DO NOT power brake as it will increase the temperature in the torque converter. - After the 5th adaptation, collect a screen shot showing all 5 on one page 3. Perform a standstill adaption - collect a screen shot Recheck vehicle operation. If the concern has not improved, driving adaptations should be performed to target specific gear shifts.

Single throttle lift-off clunking noise from the side shaft when moving off (audible at the outboard end). The noise is heard once in each instance when changing direction of travel. Note: Sound file in attachment Cause If the complaint is eliminated by experimentally loosening the outboard collar nut (by 1 turn), the problem is due to cracking of the microweld between the wheel bearing inner race and the joint housing of the side shaft. Note: The collar nut must always be replaced after being loosened. See also LI33.20-P-078406 Remedy Coat contact surface of side shaft with wheel bearing with Molykote paint. To do this, proceed as follows: 1. Remove side shafts 2. Clean contact surface A (see image file in attachment "Outer joint housing before") before coating with Molykote, using "spirit" (free of dust and grease) 3. Coat contact surface A (see image file in attachment "Outer joint housing after") with Molykote and leave to dry for "one hour" in removed condition 4. Reinstall side shafts Note: Before using the antifriction coating (Molykote), stir it or shake it thoroughly for (at least 1 minute).

Complaint Creaking noise, in irregular sequence when driving slowly in combination with slight steering movements and/or Creaking/crackling noises from the area of the wheel bearing on the front axle when cornering/ maneuvering. Sound file attached for comparison. MUST match noise for proper diagnosis. NOTE: Steering functionality is not affected. Cause Contact area between wheel bearing and steering knuckle. See also: LI35.30-P-058566 (Throttle Lift-Off Noise - Rear) LI33.30-P-056665 (Throttle Lift-Off Noise - Front) LI40.10-P-059248 (Wheel cracking noise when cornering) Remedy 1. Perform Operation A and evaluate by testing vehicle. 2. If noise is still present after re-testing: • If 192/232 chassis, verify FIN is in the listed range below in "Operation B" and perform. • If not 192/232 chassis or vehicle is a 192/232 not in the listed FIN range, additional verifications of where the noise is coming from are needed. Use multiple channel NVH method to narrow down location. Verify the LI's listed above were completed or if there are other similar noises associated with the chassis (Example: 192/232 also has under panel noises and an associated LI). Operation A: 1. Clean contact surfaces of wheel bearing and steering knuckle with brake cleaner (see areas marked blue in pictures "2.jpg" and "3.jpg"). NOTE: The front area of the wheel bearing and the seals must not come into contact with the cleaner, otherwise, the sealing rings will be damaged. 2. Clean threads of wheel bearing mounting. 3. Thinly coat contact surfaces of wheel bearing, steering knuckle, and axle mating face with Molykote (annular joint grease) (see areas marked blue in pictures "2.jpg" and "3.jpg"). NOTE: Axle mating face greasing is also covered in LI35.30-P-058566 and LI33.30-P-056665. Operation B (Only applies to 192 and 232 in listed FIN range): Only affects vehicles up to FIN end number: • Model series 192: xxx xxx xx 002 876 • Model series 232: xxx xxx xx 022 312 1. Replace steering knuckle. 2. Wheel bearings do not need to be replaced.