2009 Mercedes-Benz S63

TL* THE CONTACT OWNS A 2009 MERCEDES-BENZ S63. THE CONTACT STATED WHILE DRIVING 60 MPH, A BYSTANDER INFORMED HER UNDER THE VEHICLE WAS ON FIRE. THE CONTACT WAS ABLE TO PARK ON SIDE OF THE ROAD. THE CONTACT STATED SHE WAS UNABLE TO OPEN THE FRONT DRIVER SIDE DOOR. THE CONTACT STATED SHE WAS ABLE TO EXIT HER PREGNANT SELF AND HER 4 DOGS THROUGH THE FRONT DRIVER SIDE WINDOW. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE CONTACT STATED SHE DID NOT SUSTAINED INJURIES OR SEEK ANY MEDICAL ATTENTION. THE CONTACT STATED 5 BY STANDERS WHERE ABLE TO EXTINGUISH THE FIRE WITH 5 FIRE HOSES THEY ALL HAD IN HAND. THE POLICE AND FIRE DEPARTMENT FILED A REPORT. THE VEHICLE WAS NOT DRIVABLE. THE VEHICLE WAS TOWED TO AN IMPOUND LOT. A DEALER WAS NOT CONTACTED. THE VEHICLE HAD NOT BEEN DIAGNOSED OR REPAIRED AS OF YET. THE MANUFACTURER HAD NOT BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 71,000. *LN*JB

NHTSA ID

11343017

Incident

Jul 29, 2020

Mileage

71,000 mi

TL* THE CONTACT OWNS A 2009 MERCEDES BENZ S63. THE CONTACT STATED THAT HE NOTICED A STRONG GASOLINE ODOR INSIDE THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS WHERE THE CONTACT WAS ADVISED THAT THE FUEL PUMP WAS FRACTURED AND NEEDED TO BE REPLACED ALONG WITH THE REAR PASSENGER'S SIDE SENDING UNIT. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 59,828. UPDATED 6/10/14*CN ACCORDING TO THE SERVICE INVOICE, THE FUEL TANK WAS CRACKED AS WELL. UPDATED 07/24/14

NHTSA ID

10585256

Incident

Apr 26, 2014

Mileage

59,828 mi

I WAS DRIVING CAR AND A WARNING LIGHT SHOWED ABS, STEERING, SUSPENSION MALFUNCTION, REFER TO OPERATORS MANUAL. APPROXIMATELY 3 MINUTES AFTER THE LIGHT SHOWED, I PUT MY FOOT ON THE BRAKE, THE CARS BRAKES LOCKED UP, THE STEERING WOULD NOT WORK AND THE CAR SWERVED ACROSS THE ROAD INTO ONCOMING TRAFFIC AND I ENDED UP IN A CRASH THAT COULD HAVE BEEN FATAL, BOTH AIRBAGS DEPLOYED. EVEN THOUGH THE CAR IS COMPLETELY DESTROYED AFTER HITTING SEVERAL OBJECTS INCLUDING A TREE, WE ALL WALKED OUT WITHOUT A SCRATCH, HOWEVER HAD THIS HAPPENED AT A SPEED HIGHER THAN 30 MPH I BELIEVE WE WOULD HAVE ALL DIED. THE CAR LOST ALL FUNCTIONALITY OF BRAKES AND STEERING, THE BRAKES APPEARED TO STAY ON AND LOCKED EVEN WHEN MY FOOT WAS NOT ON THEM. I HAVE DRIVEN MERCEDES FOR 30 YEARS AND HAVE NEVER EXPERIENCED THIS TYPE OF PROBLEM EVER. ON THE GOOD SIDE ALL SAFETY FEATURES WORKED, THE AIR BAGS, THE BODY ALTHOUGH ENDING UP AT THE WINDSCREEN FROM THE FRONTAL CRASH DID NOT SMASH OR POP WINDSCREEN OUT, THE ENGINE DID NOT END UP CRUSHING OUR LEGS, IN FACT NO ONE GOT A SCRATCH ON THEM. AFTER HAVING THE CAR TOWED OUT OF DITCH IT WAS ALSO NOTED BY OTHERS THAT THE STEERING WAS NOT FUNCTIONAL. I WOULD SUGGEST THAT ANYONE WITH THIS CAR GETS IT CHECKED OUT IMMEDIATELY. *TR

NHTSA ID

10523519

Incident

Jul 6, 2013

Mileage

75,000 mi

Complaint Repeat workshop visit for vehicle vibration while braking from 60MPH. NOTE: Although the symptom is similar to a tire or wheel vibration, it is usually readily noticeable that it is distinctly different if it happens at all times or only while braking. Cause Although the cause of the vibration is most likely due to excessive lateral runout on the rotor or hub/wheel bearing, the system as a whole needs to be checked for other possible contributors. 1. Prior collision damage. 2. Excessive vehicle sitting times without rotating components. 3. Wheel bearing/hub lateral runout. 4. Wheel mating interface has been overtightened (did not follow WIS torque procedures). 5. Mating interfaces have been excessively modified (painted, gouged, bent, etc...). Remedy Read through the entire attached worksheet prior to performing. After performing, please review the final page and perform work accordingly. NOTE: This document is not pre‑authorization or otherwise dealing with warranty. This is intended for diagnostic purposes only. If there are any questions on how to proceed OR The work sheet has been performed and the vehicle has returned with the same concern. Please perform the measurements as seen in the worksheet again and open a TIPS case to the Body, Chassis, and Entertainment team.

Complaint Clanking noise from the area of the speakers in the doors. Cause Under analysis. Remedy To narrow down the cause, first of all remove the door trim. • If the noise continues to occur even with the door trim removed, then continue the diagnosis working towards the speaker and if necessary, create a TIPS case with an informative video as an attachment. Note: Please refer to this document in the warranty claim and, once diagnosis is completed, select the damage code depending on the component part that is causing the issue. • If the noise stops when the door trim is removed, please proceed in accordance with LI72.10‑P‑067691. Information: In this case, do not use a damage code for the speakers in the warranty claim!

Complaint Clanking noise from the area of the speakers in the doors. Cause Under analysis. Remedy To narrow down the cause, first of all remove the door trim. • If the noise continues to occur even with the door trim removed, then continue the diagnosis working towards the speaker and if necessary, create a TIPS case with an informative video as an attachment. Information: Please refer to this document in the warranty claim and, after completing diagnosis, select the damage code corresponding to the component part that caused the problem. • If the noise stops when the door trim is removed, please proceed in accordance with LI72.10-P-067691. Information: In this case, do not use a damage code for the speakers in the warranty claim!

Single throttle lift-off clunking noise from the side shaft when moving off (audible at the outboard end). The noise is heard once in each instance when changing direction of travel. Note: Sound file in attachment Cause If the complaint is eliminated by experimentally loosening the outboard collar nut (by 1 turn), the problem is due to cracking of the microweld between the wheel bearing inner race and the joint housing of the side shaft. Note: The collar nut must always be replaced after being loosened. See also LI33.20-P-078406 Remedy Coat contact surface of side shaft with wheel bearing with Molykote paint. To do this, proceed as follows: 1. Remove side shafts 2. Clean contact surface A (see image file in attachment "Outer joint housing before") before coating with Molykote, using "spirit" (free of dust and grease) 3. Coat contact surface A (see image file in attachment "Outer joint housing after") with Molykote and leave to dry for "one hour" in removed condition 4. Reinstall side shafts Note: Before using the antifriction coating (Molykote), stir it or shake it thoroughly for (at least 1 minute).

Complaint After successful commissioning of the HERMES control unit (N112/9) with XENTRY Diagnosis DVD 03/2026, the message "SOS - service not activated" appears on the instrument cluster. In addition, the following two conditions are also met: • HERMES (N112/9) control unit: event code B15CE00 is ACTIVE and STORED (A+S) • Vehicle Documentation System: For the HERMES control unit, the EID1, EID2, ICCID, IMEI, IMSI, TELNR fields in the "Identification/Serial number" column have the value "-" Cause Still under analysis Remedy Recommission the HERMES control unit (N112/9) with XENTRY Diagnosis 03/2026 and add-on 33399 installed or carry out the procedure with a newer version of XENTRY Diagnosis: XENTRY→ "N112/9 - Control unit for telematics services (HERMES)" -> "Adaptations" -> "Control unit commissioning" -> "Commissioning of previously installed control unit"

Complaint There are several types of complaint about noises or poor windshield wiper wiping performance: A: Wiper blades squeaking, chattering, shuddering B: The windshield is not wiped completely (streaking) C: During the downward movement water is pulled back onto the windshield from the A-pillar (Figure 1) D: After windshield cleaning, water keeps spraying onto the windshield for several wipe cycles (Figure 2) A1: The windshield and wiper blades are contaminated with residues from car washing facilities, identifiable by the water beading. The resulting differences in the friction values between the wiper blades and the windshield can excite the wiper blades to vibrate. Note: It is mostly wax residue from the washer system, but also water-repellent nano-particle coating for paint and/or silicone-based washer fluid, that could cause this problem. A partially dry windshield also has different friction values, which can likewise result in squeaking of the wiper blades A2: The wiper blades are worn by mechanical damage (wiper lip damaged by ice or insect debris, or deformed by long periods of disuse). A3: Incorrect angle of incidence of the wiper arms to the windshield. Because of this, the rubber lip of the wiper blade may not flip over at the reversal point. Cause B: B1: Wax/ dirt residues on the windshield B2: Wiper blades deformed or worn B3: Downforce of wiper arm not OK (Figure 3) Cause C: Water is pulled back onto the windshield by the differential pressure created as the wiper arm moves downwards. Cause D: Washer water collects in the fastening of the wiper blade and is blown onto the windshield by the airstream over several wipe cycles. Note and supporting information: Wiper blades are wear parts which, even when "not used" for long periods (kept in park position), may become permanently deformed and damaged. Further stresses on the rubber wiper blade arise due to various environmental influences which progressively change the effectiveness of the rubber wiper blade and accelerate the aging process. Due to the natural aging process and wear, the wiper blades should be replaced twice a year, preferably in Spring and Fall (see operator's manual). Remedy Remedy A: A1: Cleaning entire windshield with A 000 986 40 71. A2: Checking water's flow behavior after windshield has been cleaned (see Video 1). If, after cleaning, there are still areas with water beading, then the cleaning process must be carried out again until a rejection reaction is no longer present. • Note: On the vehicle in the video (Video 1), water still beads on the bottom left of the windshield. The windshield is still not properly clean, even though it appears to be clean. The windshield is only properly clean when there are no more areas on the windshield where water beads. A3: Replace wiper blades with genuine wiper blades. Important: Only exchange wiper blades if windshield no longer has water-repellent areas Note: Replacement of wiper blades is not covered under warranty and can be replaced at the expense of the customer. Remedy B: B1: Clean windshield with intensive cleaner A 000 986 40 71. Important: Do not clean the wiper blades otherwise the graphite coating will be damaged. B2: Replace wiper blades with genuine wiper blades • Note: Replacement of wiper blades is not covered under warranty and can be replaced at the expense of the customer. B3: Check the wiper arm for excessive resistance in the bearing. Restore mobility or replace wiper arm if necessary. Remedy C: Problem inherent in design for which there is no technical remedy. Exception: X204 up to 02/2014. In these vehicles, it is possible to install the design configuration of vehicles as of 02/2014. This includes wiper arms (styled arms) with improved behavior in this respect. It is also necessary to replace the wiper blades because the styled arms feature a Top Lock connection (previously Side Lock).