I was driving around and my [XXX] daughter was complaining that the seat was getting super hot . I told her to stop playing with the seat warmer she then replied she was not . I kept driving and then she again told me it was burning her so i pulled over and saw that her leg was super red and i saw the seat was pretty melted . I called mercedes care center and they adviced me to take it to my local mercedes dealer . They are quoting me almost 4000 dollars and also replied with this message, “Good afternoon [XXX] we heard back from Mercedes Benz CAC and they have advised us they are not offering any assistance towards the seat repair. Please contact me when you have a moment. Thank you.” INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- NHTSA ID
- 11748048
- Incident
- Jun 1, 2026