2004 Mercedes-Benz CL500 Problems
Owner-reported complaints filed with NHTSA, grouped by component
Data refreshed
What this page shows
Everything below is an owner-reported complaint submitted to NHTSA about the 2004 Mercedes-Benz CL500, grouped by the component NHTSA recorded on the report. These are not confirmed defects, and they are not recalls. NHTSA does not verify most reports before publishing them, and a category with more reports in it is not evidence that a part is defective.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Reports by component
Ranked by how many owner reports name each component category
- Electrical743.8%
- Suspension425.0%
- Exterior lighting212.5%
- Brakes16.3%
- Engine16.3%
- Powertrain (other)16.3%
Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.
Each component in detail
What the reports in each category say, in the owners' own words
Electrical
Reports naming the electrical system — wiring, battery, charging, control modules, infotainment and electrical accessories.
From owner reports, verbatim
TL* THE CONTACT OWNS A 2004 MERCEDES-BENZ CL500. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 15 MPH AND ATTEMPTING TO MAKE A LEFT TURN, THE VEHICLE HESITATED MOMENTARILY TO SHIFT FROM 1ST TO 2ND GEAR. THE CONTACT STATED THAT THE FAILURE WAS MOST EVIDENT WHILE THE VEHICLE WAS BEING DRIVEN AT SPEEDS UNDER 40 MPH. ADDITIONALLY, THE INSTRUMENT PANEL AND SEVERAL GAUGES FAILED TO PROVIDE ACCURATE INFORMATION OR READINGS. THE CONTACT ALSO STATED THAT TRUNK FAILED TO REMAIN UPRIGHT WHEN OPENED; THE ACTIVE BODY CONTROL (ABC) WORKSHOP WARNING LIGHT WAS ILLUMINATED; THERE WAS AN UNKNOWN GREEN FLUID LEAKING UNDERNEATH THE FRONT OF THE VEHICLE; AND THE POWER STEERING PUMP AND ACTIVE BODY CONTROL (ABC) PUMP WERE DEFECTIVE. THE CONTACT TOOK THE VEHICLE TO A CERTIFIED MECHANIC WHO CONFIRMED THE LEAK OF THE ACTIVE BODY CONTROL (ABC) AND POWER STEERING FLUID. THE CONTACT WAS INFORMED THAT PRESSURE BUILT UP IN THE VALVE BODY WAS THE CAUSE FOR THE FAILURES. THE VEHICLE WAS NOT REPAIRED. THE CONTACT CONTACTED MERCEDES BENZ OF WEST CALDWELL (1220 BLOOMFIELD AVE, WEST CALDWELL, NJ 07006, (973) 227-3600) AND WAS INFORMED THAT THE VEHICLE WAS NOT SUBJECTED TO ANY RECALLS RELATED TO THE FAILURES EXPERIENCED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 127,600.
I PURCHASED THIS CAR JUNE 2016. ENROUTE TO VACATION, IN EARLY AUGUST, THE DRIVER SIDE ELECTRICAL PANEL STOPPED OPERATING. MID-WAY TO VACATION, WHILE STOPPING FOR GAS THE INSTRUMENT PANEL WHEN COMPLETELY DARK. I WAS UNABLE TO GAUGE HOW MUCH GAS, SPEED, ETC., ALSO AT THAT TIME WHILE SITTING IN THE CAR, THE JUMPED AS IF SOMEONE HIT THE CAR. LATER I LEARNED THAT IT WAS THE SUSPENSION. THIS CONTINUED TO HAPPEN THROUGHOUT THE VACATION. UPON REACHING MY VACATION DESTINATION, THE NEXT DAY THE CAR WOULD NOT START AND I HAD TO CALL TO GET MY BATTERY JUMPED. TWO DAYS LATER THE BATTERY DIED AGAIN AND I HAD TO CALL FOR A JUMP. AFTER RETURNING FROM VACATION, A WEEK LATER, THE BATTERY DIED AGAIN AND I HAD TO CALL FOR A JUMP AGAIN. IN MY OPINION THIS CAR IS NOT SAFE TO DRIVE. I REACHED OUT TO THE RECALL REPRESENTATIVES AND WAS TOLD THAT THE INSTRUMENT PANEL IS NOT UNDER RECALL.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Suspension
Reports naming suspension components — springs, struts, shocks, control arms and related hardware.
From owner reports, verbatim
TL* THE CONTACT OWNS A 2004 MERCEDES-BENZ CL500. WHEN THE VEHICLE WAS STARTED, THE SRS INDICATOR ILLUMINATED. THE CONTACT STATED THAT THE FRONT DRIVER'S SIDE OF THE VEHICLE WAS TILTED AND LOW. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE SUSPENSION WAS FAULTY. THE TECHNICIAN ALSO DIAGNOSED THAT THE FRONT LINE PUMP AND STRUT NEEDED TO BE REPLACED. THE PUMP AND THE STRUT WERE REPLACED, BUT THE FAILURE RECURRED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN. *AS *TR
I PURCHASED THIS CAR JUNE 2016. ENROUTE TO VACATION, IN EARLY AUGUST, THE DRIVER SIDE ELECTRICAL PANEL STOPPED OPERATING. MID-WAY TO VACATION, WHILE STOPPING FOR GAS THE INSTRUMENT PANEL WHEN COMPLETELY DARK. I WAS UNABLE TO GAUGE HOW MUCH GAS, SPEED, ETC., ALSO AT THAT TIME WHILE SITTING IN THE CAR, THE JUMPED AS IF SOMEONE HIT THE CAR. LATER I LEARNED THAT IT WAS THE SUSPENSION. THIS CONTINUED TO HAPPEN THROUGHOUT THE VACATION. UPON REACHING MY VACATION DESTINATION, THE NEXT DAY THE CAR WOULD NOT START AND I HAD TO CALL TO GET MY BATTERY JUMPED. TWO DAYS LATER THE BATTERY DIED AGAIN AND I HAD TO CALL FOR A JUMP. AFTER RETURNING FROM VACATION, A WEEK LATER, THE BATTERY DIED AGAIN AND I HAD TO CALL FOR A JUMP AGAIN. IN MY OPINION THIS CAR IS NOT SAFE TO DRIVE. I REACHED OUT TO THE RECALL REPRESENTATIVES AND WAS TOLD THAT THE INSTRUMENT PANEL IS NOT UNDER RECALL.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Exterior lighting
Reports naming headlights, tail lights, turn signals and other exterior lighting.
From owner reports, verbatim
I PURCHASED THIS CAR JUNE 2016. ENROUTE TO VACATION, IN EARLY AUGUST, THE DRIVER SIDE ELECTRICAL PANEL STOPPED OPERATING. MID-WAY TO VACATION, WHILE STOPPING FOR GAS THE INSTRUMENT PANEL WHEN COMPLETELY DARK. I WAS UNABLE TO GAUGE HOW MUCH GAS, SPEED, ETC., ALSO AT THAT TIME WHILE SITTING IN THE CAR, THE JUMPED AS IF SOMEONE HIT THE CAR. LATER I LEARNED THAT IT WAS THE SUSPENSION. THIS CONTINUED TO HAPPEN THROUGHOUT THE VACATION. UPON REACHING MY VACATION DESTINATION, THE NEXT DAY THE CAR WOULD NOT START AND I HAD TO CALL TO GET MY BATTERY JUMPED. TWO DAYS LATER THE BATTERY DIED AGAIN AND I HAD TO CALL FOR A JUMP. AFTER RETURNING FROM VACATION, A WEEK LATER, THE BATTERY DIED AGAIN AND I HAD TO CALL FOR A JUMP AGAIN. IN MY OPINION THIS CAR IS NOT SAFE TO DRIVE. I REACHED OUT TO THE RECALL REPRESENTATIVES AND WAS TOLD THAT THE INSTRUMENT PANEL IS NOT UNDER RECALL.
WHILE I WAS DRIVING HWY 1 TO MONTEREY CA. CLUSTER DASH LIGHTS BLACKED OUT. NOW DON'T KNOW HOW FAST I'M GOING DOWN THE ROAD AND CAN SEE INFORMATION FROM IT. *TR
Too few reports in this category for a page of its own — they appear in the full complaint list.
Brakes
Reports naming service brakes, the antilock braking system, brake hoses, master cylinders or the parking brake.
From owner reports, verbatim
TL* THE CONTACT OWNS A 2004 MERCEDES-BENZ CL500. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 15 MPH AND ATTEMPTING TO MAKE A LEFT TURN, THE VEHICLE HESITATED MOMENTARILY TO SHIFT FROM 1ST TO 2ND GEAR. THE CONTACT STATED THAT THE FAILURE WAS MOST EVIDENT WHILE THE VEHICLE WAS BEING DRIVEN AT SPEEDS UNDER 40 MPH. ADDITIONALLY, THE INSTRUMENT PANEL AND SEVERAL GAUGES FAILED TO PROVIDE ACCURATE INFORMATION OR READINGS. THE CONTACT ALSO STATED THAT TRUNK FAILED TO REMAIN UPRIGHT WHEN OPENED; THE ACTIVE BODY CONTROL (ABC) WORKSHOP WARNING LIGHT WAS ILLUMINATED; THERE WAS AN UNKNOWN GREEN FLUID LEAKING UNDERNEATH THE FRONT OF THE VEHICLE; AND THE POWER STEERING PUMP AND ACTIVE BODY CONTROL (ABC) PUMP WERE DEFECTIVE. THE CONTACT TOOK THE VEHICLE TO A CERTIFIED MECHANIC WHO CONFIRMED THE LEAK OF THE ACTIVE BODY CONTROL (ABC) AND POWER STEERING FLUID. THE CONTACT WAS INFORMED THAT PRESSURE BUILT UP IN THE VALVE BODY WAS THE CAUSE FOR THE FAILURES. THE VEHICLE WAS NOT REPAIRED. THE CONTACT CONTACTED MERCEDES BENZ OF WEST CALDWELL (1220 BLOOMFIELD AVE, WEST CALDWELL, NJ 07006, (973) 227-3600) AND WAS INFORMED THAT THE VEHICLE WAS NOT SUBJECTED TO ANY RECALLS RELATED TO THE FAILURES EXPERIENCED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 127,600.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Engine
Reports naming the engine itself — including stalling, misfires, oil consumption, cooling and internal engine components.
From owner reports, verbatim
TL* THE CONTACT OWNED A 2004 MERCEDES BENZ CL500. THE CONTACT STATED THAT WHEN THE VEHICLE WAS PARKED, THE FRONT END CAUGHT FIRE. THE FIRE DEPARTMENT WAS ABLE TO EXTINGUISH THE FIRE. THERE WAS A FIRE REPORT AND IT WAS DETERMINED THAT THE FIRE STARTED FROM THE UNDER THE HOOD OF THE VEHICLE. NO INJURIES WERE REPORTED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 07V263000 (ENGINE AND ENGINE COOLING, SUSPENSION). THE FAILURE MILEAGE WAS 124,000. UPDATED 01/06/16*LJ *CN
Too few reports in this category for a page of its own — they appear in the full complaint list.
Powertrain (other)
Powertrain reports that are not specifically the engine or transmission — driveshafts, axles, transfer cases and differentials.
From owner reports, verbatim
TL* THE CONTACT OWNS A 2004 MERCEDES-BENZ CL500. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 15 MPH AND ATTEMPTING TO MAKE A LEFT TURN, THE VEHICLE HESITATED MOMENTARILY TO SHIFT FROM 1ST TO 2ND GEAR. THE CONTACT STATED THAT THE FAILURE WAS MOST EVIDENT WHILE THE VEHICLE WAS BEING DRIVEN AT SPEEDS UNDER 40 MPH. ADDITIONALLY, THE INSTRUMENT PANEL AND SEVERAL GAUGES FAILED TO PROVIDE ACCURATE INFORMATION OR READINGS. THE CONTACT ALSO STATED THAT TRUNK FAILED TO REMAIN UPRIGHT WHEN OPENED; THE ACTIVE BODY CONTROL (ABC) WORKSHOP WARNING LIGHT WAS ILLUMINATED; THERE WAS AN UNKNOWN GREEN FLUID LEAKING UNDERNEATH THE FRONT OF THE VEHICLE; AND THE POWER STEERING PUMP AND ACTIVE BODY CONTROL (ABC) PUMP WERE DEFECTIVE. THE CONTACT TOOK THE VEHICLE TO A CERTIFIED MECHANIC WHO CONFIRMED THE LEAK OF THE ACTIVE BODY CONTROL (ABC) AND POWER STEERING FLUID. THE CONTACT WAS INFORMED THAT PRESSURE BUILT UP IN THE VALVE BODY WAS THE CAUSE FOR THE FAILURES. THE VEHICLE WAS NOT REPAIRED. THE CONTACT CONTACTED MERCEDES BENZ OF WEST CALDWELL (1220 BLOOMFIELD AVE, WEST CALDWELL, NJ 07006, (973) 227-3600) AND WAS INFORMED THAT THE VEHICLE WAS NOT SUBJECTED TO ANY RECALLS RELATED TO THE FAILURES EXPERIENCED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 127,600.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Elsewhere on this vehicle
Data sources
- NHTSA Office of Defects Investigation — owner-reported complaints and the components recorded on them
Data on this page last refreshed .