RoadVitals

2004 Mercedes-Benz CL500 Problems

Owner-reported complaints filed with NHTSA, grouped by component

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
9
Latest Jul 2, 2020
Components namedHow many of our component categories appear on at least one report for this model year. One report can name several.
6
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
1

What this page shows

Everything below is an owner-reported complaint submitted to NHTSA about the 2004 Mercedes-Benz CL500, grouped by the component NHTSA recorded on the report. These are not confirmed defects, and they are not recalls. NHTSA does not verify most reports before publishing them, and a category with more reports in it is not evidence that a part is defective.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

Reports by component

Ranked by how many owner reports name each component category

  • Electrical743.8%
  • Suspension425.0%
  • Exterior lighting212.5%
  • Brakes16.3%
  • Engine16.3%
  • Powertrain (other)16.3%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Each component in detail

What the reports in each category say, in the owners' own words

Electrical

Reports naming the electrical system — wiring, battery, charging, control modules, infotainment and electrical accessories.

7
reports

From owner reports, verbatim

TL* THE CONTACT OWNS A 2004 MERCEDES-BENZ CL500. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 15 MPH AND ATTEMPTING TO MAKE A LEFT TURN, THE VEHICLE HESITATED MOMENTARILY TO SHIFT FROM 1ST TO 2ND GEAR. THE CONTACT STATED THAT THE FAILURE WAS MOST EVIDENT WHILE THE VEHICLE WAS BEING DRIVEN AT SPEEDS UNDER 40 MPH. ADDITIONALLY, THE INSTRUMENT PANEL AND SEVERAL GAUGES FAILED TO PROVIDE ACCURATE INFORMATION OR READINGS. THE CONTACT ALSO STATED THAT TRUNK FAILED TO REMAIN UPRIGHT WHEN OPENED; THE ACTIVE BODY CONTROL (ABC) WORKSHOP WARNING LIGHT WAS ILLUMINATED; THERE WAS AN UNKNOWN GREEN FLUID LEAKING UNDERNEATH THE FRONT OF THE VEHICLE; AND THE POWER STEERING PUMP AND ACTIVE BODY CONTROL (ABC) PUMP WERE DEFECTIVE. THE CONTACT TOOK THE VEHICLE TO A CERTIFIED MECHANIC WHO CONFIRMED THE LEAK OF THE ACTIVE BODY CONTROL (ABC) AND POWER STEERING FLUID. THE CONTACT WAS INFORMED THAT PRESSURE BUILT UP IN THE VALVE BODY WAS THE CAUSE FOR THE FAILURES. THE VEHICLE WAS NOT REPAIRED. THE CONTACT CONTACTED MERCEDES BENZ OF WEST CALDWELL (1220 BLOOMFIELD AVE, WEST CALDWELL, NJ 07006, (973) 227-3600) AND WAS INFORMED THAT THE VEHICLE WAS NOT SUBJECTED TO ANY RECALLS RELATED TO THE FAILURES EXPERIENCED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 127,600.

NHTSA ID 11337154 · filed Jul 2, 2020

I PURCHASED THIS CAR JUNE 2016. ENROUTE TO VACATION, IN EARLY AUGUST, THE DRIVER SIDE ELECTRICAL PANEL STOPPED OPERATING. MID-WAY TO VACATION, WHILE STOPPING FOR GAS THE INSTRUMENT PANEL WHEN COMPLETELY DARK. I WAS UNABLE TO GAUGE HOW MUCH GAS, SPEED, ETC., ALSO AT THAT TIME WHILE SITTING IN THE CAR, THE JUMPED AS IF SOMEONE HIT THE CAR. LATER I LEARNED THAT IT WAS THE SUSPENSION. THIS CONTINUED TO HAPPEN THROUGHOUT THE VACATION. UPON REACHING MY VACATION DESTINATION, THE NEXT DAY THE CAR WOULD NOT START AND I HAD TO CALL TO GET MY BATTERY JUMPED. TWO DAYS LATER THE BATTERY DIED AGAIN AND I HAD TO CALL FOR A JUMP. AFTER RETURNING FROM VACATION, A WEEK LATER, THE BATTERY DIED AGAIN AND I HAD TO CALL FOR A JUMP AGAIN. IN MY OPINION THIS CAR IS NOT SAFE TO DRIVE. I REACHED OUT TO THE RECALL REPRESENTATIVES AND WAS TOLD THAT THE INSTRUMENT PANEL IS NOT UNDER RECALL.

NHTSA ID 10910748 · filed Sep 30, 2016

Too few reports in this category for a page of its own — they appear in the full complaint list.

Suspension

Reports naming suspension components — springs, struts, shocks, control arms and related hardware.

4
reports

From owner reports, verbatim

TL* THE CONTACT OWNS A 2004 MERCEDES-BENZ CL500. WHEN THE VEHICLE WAS STARTED, THE SRS INDICATOR ILLUMINATED. THE CONTACT STATED THAT THE FRONT DRIVER'S SIDE OF THE VEHICLE WAS TILTED AND LOW. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE SUSPENSION WAS FAULTY. THE TECHNICIAN ALSO DIAGNOSED THAT THE FRONT LINE PUMP AND STRUT NEEDED TO BE REPLACED. THE PUMP AND THE STRUT WERE REPLACED, BUT THE FAILURE RECURRED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN. *AS *TR

NHTSA ID 11234248 · filed Jul 23, 2019

I PURCHASED THIS CAR JUNE 2016. ENROUTE TO VACATION, IN EARLY AUGUST, THE DRIVER SIDE ELECTRICAL PANEL STOPPED OPERATING. MID-WAY TO VACATION, WHILE STOPPING FOR GAS THE INSTRUMENT PANEL WHEN COMPLETELY DARK. I WAS UNABLE TO GAUGE HOW MUCH GAS, SPEED, ETC., ALSO AT THAT TIME WHILE SITTING IN THE CAR, THE JUMPED AS IF SOMEONE HIT THE CAR. LATER I LEARNED THAT IT WAS THE SUSPENSION. THIS CONTINUED TO HAPPEN THROUGHOUT THE VACATION. UPON REACHING MY VACATION DESTINATION, THE NEXT DAY THE CAR WOULD NOT START AND I HAD TO CALL TO GET MY BATTERY JUMPED. TWO DAYS LATER THE BATTERY DIED AGAIN AND I HAD TO CALL FOR A JUMP. AFTER RETURNING FROM VACATION, A WEEK LATER, THE BATTERY DIED AGAIN AND I HAD TO CALL FOR A JUMP AGAIN. IN MY OPINION THIS CAR IS NOT SAFE TO DRIVE. I REACHED OUT TO THE RECALL REPRESENTATIVES AND WAS TOLD THAT THE INSTRUMENT PANEL IS NOT UNDER RECALL.

NHTSA ID 10910748 · filed Sep 30, 2016

Too few reports in this category for a page of its own — they appear in the full complaint list.

Exterior lighting

Reports naming headlights, tail lights, turn signals and other exterior lighting.

2
reports

From owner reports, verbatim

I PURCHASED THIS CAR JUNE 2016. ENROUTE TO VACATION, IN EARLY AUGUST, THE DRIVER SIDE ELECTRICAL PANEL STOPPED OPERATING. MID-WAY TO VACATION, WHILE STOPPING FOR GAS THE INSTRUMENT PANEL WHEN COMPLETELY DARK. I WAS UNABLE TO GAUGE HOW MUCH GAS, SPEED, ETC., ALSO AT THAT TIME WHILE SITTING IN THE CAR, THE JUMPED AS IF SOMEONE HIT THE CAR. LATER I LEARNED THAT IT WAS THE SUSPENSION. THIS CONTINUED TO HAPPEN THROUGHOUT THE VACATION. UPON REACHING MY VACATION DESTINATION, THE NEXT DAY THE CAR WOULD NOT START AND I HAD TO CALL TO GET MY BATTERY JUMPED. TWO DAYS LATER THE BATTERY DIED AGAIN AND I HAD TO CALL FOR A JUMP. AFTER RETURNING FROM VACATION, A WEEK LATER, THE BATTERY DIED AGAIN AND I HAD TO CALL FOR A JUMP AGAIN. IN MY OPINION THIS CAR IS NOT SAFE TO DRIVE. I REACHED OUT TO THE RECALL REPRESENTATIVES AND WAS TOLD THAT THE INSTRUMENT PANEL IS NOT UNDER RECALL.

NHTSA ID 10910748 · filed Sep 30, 2016

WHILE I WAS DRIVING HWY 1 TO MONTEREY CA. CLUSTER DASH LIGHTS BLACKED OUT. NOW DON'T KNOW HOW FAST I'M GOING DOWN THE ROAD AND CAN SEE INFORMATION FROM IT. *TR

NHTSA ID 10692683 · filed Mar 7, 2015

Too few reports in this category for a page of its own — they appear in the full complaint list.

Brakes

Reports naming service brakes, the antilock braking system, brake hoses, master cylinders or the parking brake.

1
report

From owner reports, verbatim

TL* THE CONTACT OWNS A 2004 MERCEDES-BENZ CL500. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 15 MPH AND ATTEMPTING TO MAKE A LEFT TURN, THE VEHICLE HESITATED MOMENTARILY TO SHIFT FROM 1ST TO 2ND GEAR. THE CONTACT STATED THAT THE FAILURE WAS MOST EVIDENT WHILE THE VEHICLE WAS BEING DRIVEN AT SPEEDS UNDER 40 MPH. ADDITIONALLY, THE INSTRUMENT PANEL AND SEVERAL GAUGES FAILED TO PROVIDE ACCURATE INFORMATION OR READINGS. THE CONTACT ALSO STATED THAT TRUNK FAILED TO REMAIN UPRIGHT WHEN OPENED; THE ACTIVE BODY CONTROL (ABC) WORKSHOP WARNING LIGHT WAS ILLUMINATED; THERE WAS AN UNKNOWN GREEN FLUID LEAKING UNDERNEATH THE FRONT OF THE VEHICLE; AND THE POWER STEERING PUMP AND ACTIVE BODY CONTROL (ABC) PUMP WERE DEFECTIVE. THE CONTACT TOOK THE VEHICLE TO A CERTIFIED MECHANIC WHO CONFIRMED THE LEAK OF THE ACTIVE BODY CONTROL (ABC) AND POWER STEERING FLUID. THE CONTACT WAS INFORMED THAT PRESSURE BUILT UP IN THE VALVE BODY WAS THE CAUSE FOR THE FAILURES. THE VEHICLE WAS NOT REPAIRED. THE CONTACT CONTACTED MERCEDES BENZ OF WEST CALDWELL (1220 BLOOMFIELD AVE, WEST CALDWELL, NJ 07006, (973) 227-3600) AND WAS INFORMED THAT THE VEHICLE WAS NOT SUBJECTED TO ANY RECALLS RELATED TO THE FAILURES EXPERIENCED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 127,600.

NHTSA ID 11337154 · filed Jul 2, 2020

Too few reports in this category for a page of its own — they appear in the full complaint list.

Engine

Reports naming the engine itself — including stalling, misfires, oil consumption, cooling and internal engine components.

1
report

From owner reports, verbatim

TL* THE CONTACT OWNED A 2004 MERCEDES BENZ CL500. THE CONTACT STATED THAT WHEN THE VEHICLE WAS PARKED, THE FRONT END CAUGHT FIRE. THE FIRE DEPARTMENT WAS ABLE TO EXTINGUISH THE FIRE. THERE WAS A FIRE REPORT AND IT WAS DETERMINED THAT THE FIRE STARTED FROM THE UNDER THE HOOD OF THE VEHICLE. NO INJURIES WERE REPORTED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 07V263000 (ENGINE AND ENGINE COOLING, SUSPENSION). THE FAILURE MILEAGE WAS 124,000. UPDATED 01/06/16*LJ *CN

NHTSA ID 10762189 · filed Sep 8, 2015

Too few reports in this category for a page of its own — they appear in the full complaint list.

Powertrain (other)

Powertrain reports that are not specifically the engine or transmission — driveshafts, axles, transfer cases and differentials.

1
report

From owner reports, verbatim

TL* THE CONTACT OWNS A 2004 MERCEDES-BENZ CL500. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 15 MPH AND ATTEMPTING TO MAKE A LEFT TURN, THE VEHICLE HESITATED MOMENTARILY TO SHIFT FROM 1ST TO 2ND GEAR. THE CONTACT STATED THAT THE FAILURE WAS MOST EVIDENT WHILE THE VEHICLE WAS BEING DRIVEN AT SPEEDS UNDER 40 MPH. ADDITIONALLY, THE INSTRUMENT PANEL AND SEVERAL GAUGES FAILED TO PROVIDE ACCURATE INFORMATION OR READINGS. THE CONTACT ALSO STATED THAT TRUNK FAILED TO REMAIN UPRIGHT WHEN OPENED; THE ACTIVE BODY CONTROL (ABC) WORKSHOP WARNING LIGHT WAS ILLUMINATED; THERE WAS AN UNKNOWN GREEN FLUID LEAKING UNDERNEATH THE FRONT OF THE VEHICLE; AND THE POWER STEERING PUMP AND ACTIVE BODY CONTROL (ABC) PUMP WERE DEFECTIVE. THE CONTACT TOOK THE VEHICLE TO A CERTIFIED MECHANIC WHO CONFIRMED THE LEAK OF THE ACTIVE BODY CONTROL (ABC) AND POWER STEERING FLUID. THE CONTACT WAS INFORMED THAT PRESSURE BUILT UP IN THE VALVE BODY WAS THE CAUSE FOR THE FAILURES. THE VEHICLE WAS NOT REPAIRED. THE CONTACT CONTACTED MERCEDES BENZ OF WEST CALDWELL (1220 BLOOMFIELD AVE, WEST CALDWELL, NJ 07006, (973) 227-3600) AND WAS INFORMED THAT THE VEHICLE WAS NOT SUBJECTED TO ANY RECALLS RELATED TO THE FAILURES EXPERIENCED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 127,600.

NHTSA ID 11337154 · filed Jul 2, 2020

Too few reports in this category for a page of its own — they appear in the full complaint list.

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.

Elsewhere on this vehicle

Data sources

Data on this page last refreshed .