RoadVitals

2013 Mercedes-Benz CLA 250 Owner Complaints

Reports submitted to NHTSA by owners and drivers, shown in full

Data refreshed

Complaints on fileComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
9
Latest Dec 7, 2020
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0
Filed in the last 12 monthsReports filed with NHTSA in the trailing 365 days. Recent volume reflects attention and vehicle age as much as anything else.
0
Reports on file since Feb 12, 2016

What this page shows

Our database holds 9 NHTSA owner-reported complaints for the 2013 Mercedes-Benz CLA 250. Each one is a report filed by an owner or driver and published by NHTSA without most of them being verified. A complaint is not a confirmed defect, not a recall and not a manufacturer bulletin. Narratives are shown exactly as filed.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

Complaints, most recent first

Showing 1–9 of 9

Electrical
Filed Dec 7, 2020

THE SUNROOF SOUNDS LIKE ITS COMING OUT AND LEAKING WATER

NHTSA ID
11378262
Incident
Sep 5, 2020
Airbags
Filed Sep 24, 2020

I HAVE 2 MERCEDES, 2013 E350 CONVERTIBLE AND A 2017 E400 COUPE. BOTH PURCHASED NEW. BOTH HAVE HAD AIRBAG RECALLS FOR YEARS. DEALER SAYS THEY HAVE NO IDEA WHEN THEY WILL GET PARTS TO REPLACE. I WOULD THINK THAT MERCEDES WOULD HAVE A SOLUTION BY NOW.

NHTSA ID
11360918
Incident
Sep 30, 2013
Airbags
Filed Jun 19, 2020

MY VEHICLE HAS HAD A RECALL SINCE JANUARY 2018 WITH A REMEDY SCHEDULED FOR FIX APRIL 2020. THERE HAS BEEN NO UPDATE AT ALL AS TO WHAT IS GOING ON OR WHEN MY VEHICLE WILL BE FIXED. IT IS NOW MID JUNE 2020 WITH NO FIX IN SIGHT. THIS IS NOT A TIMELY MANNER AND IS THE WORST EXPERIENCE I HAVE EVER HAD OWNING A CAR. OVER TWO YEARS THAT THE RECALL ISN'T FIXED AND NOW OVER 2 MONTHS SINCE THE FIX WAS SUPPOSED TO HAPPEN. THIS IS UNACCEPTABLE AND I AM TIRED OF WAITING WITHOUT ANY UPDATES OR REMEDY. *TR

NHTSA ID
11329750
Incident
Jan 10, 2018
EngineSteering
Filed May 6, 2020

TL* THE CONTACT OWNS A 2013 MERCEDES BENZ CLA250. THE CONTACT STATED THAT WHILE DRIVING INTO THE GARAGE, THE STEERING CEASED, AND THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS UNABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TOWED TO RBM OF ALPHARETTA LOCATED AT 345 MCFARLAND PKWY, ALPHARETTA, GA 30004, WHERE IT WAS DIAGNOSED THAT THE ELECTRONIC STEERING LOCK NEEDED TO BE REPLACED. THE REPAIR WAS STILL PENDING. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS OUT OF WARRANTY. NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000.

NHTSA ID
11323508
Incident
May 1, 2020
Mileage
70,000 mi
Brakes
Filed Apr 15, 2020

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

NHTSA ID
11321194
Incident
Feb 27, 2020
Mileage
147,982 mi
Airbags
Filed Apr 6, 2020

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ CLA250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF FAIRFIELD (2950 AUTO MALL PKWY, FAIRFIELD, CA 94533, 707-430-0131 WAS CONTACTED AND IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ID
11320344
Incident
Feb 20, 2018
Airbags
Filed Feb 4, 2020

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES BENZ CLA250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT CALLED A LOCAL DEALER AND IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ID
11307000
Incident
Jan 22, 2018
Airbags
Filed Dec 5, 2019

I HAVE BEEN WAITING TO HAVE MY AIRBAGS REPLACED FOR OVER 1 TO 2 YEARS NOW. THE AIRBAGS ARE EXTREMELY A SAFETY HAZARD DUE TO THE FACT THAT THEY CAN DEPLOY AT ANY GIVEN TIME. I HAVE A GRAND CHILD THAT I TRANSPORT AND I AM SCORED FOR HER SAFETY IN THAT VEHICLE. THIS IS SAD HOW LONG THIS HAS BEEN UNREMEDIED. PLEASE HELP!

NHTSA ID
11287148
Incident
Jan 10, 2018
Driver assistance
Filed Feb 12, 2016

PRE SAFE FUNCTIONS LIMITED ERROR MESSAGE REPEATEDLY COMES ON AND LOSES ACCELERATION.

NHTSA ID
10825922
Incident
Feb 10, 2016
Mileage
16,135 mi

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.

Data sources

Data on this page last refreshed .