2013 Mercedes-Benz CLA 250 Problems

I HAVE 2 MERCEDES, 2013 E350 CONVERTIBLE AND A 2017 E400 COUPE. BOTH PURCHASED NEW. BOTH HAVE HAD AIRBAG RECALLS FOR YEARS. DEALER SAYS THEY HAVE NO IDEA WHEN THEY WILL GET PARTS TO REPLACE. I WOULD THINK THAT MERCEDES WOULD HAVE A SOLUTION BY NOW.

MY VEHICLE HAS HAD A RECALL SINCE JANUARY 2018 WITH A REMEDY SCHEDULED FOR FIX APRIL 2020. THERE HAS BEEN NO UPDATE AT ALL AS TO WHAT IS GOING ON OR WHEN MY VEHICLE WILL BE FIXED. IT IS NOW MID JUNE 2020 WITH NO FIX IN SIGHT. THIS IS NOT A TIMELY MANNER AND IS THE WORST EXPERIENCE I HAVE EVER HAD OWNING A CAR. OVER TWO YEARS THAT THE RECALL ISN'T FIXED AND NOW OVER 2 MONTHS SINCE THE FIX WAS SUPPOSED TO HAPPEN. THIS IS UNACCEPTABLE AND I AM TIRED OF WAITING WITHOUT ANY UPDATES OR REMEDY. *TR

THE PURPOSE OF THIS CORRESPONDENCE IS TO UNDERSTAND WHAT CAUSED MY VEHICLE TO LOSE ITS BREAKING POWER AND HAVE ME ALMOST HAVE A NEAR FATAL ACCIDENT. IF I WAS NOT AN EXPERIENCED DRIVER, I MIGHT NOT BE SENDING THIS LETTER AT THIS TIME. THE INCIDENT HAPPENED ON THURSDAY MORNING, FEBRUARY 27, 2020. I COMMUTE FROM NEWNAN, GA TO MIDTOWN ATLANTA DAILY. MY COMMUTE CAN RANGE FROM 40-45 MILES AND 50 MINUTES TO MORE THAN AN HOUR ON ANY GIVEN DAY. THE FIRST 30 MILES OF MY COMMUTE IS USUALLY SPENT ON CRUISE CONTROL. I CAN CRUISE INTO DOWNTOWN ATLANTA WITHOUT HAVING TO RELEASE THE CRUISE CONTROL. ON THURSDAY MORNING, I FOLLOWED MY WAZE APP AND TOOK THE LANGFORD 166 EAST EXIT AND TO MY SURPRISE, WHEN I EXITED THE HIGHWAY AND TRIED TO SLOW DOWN ON THE EXIT RAMP, MY BRAKE PEDDLE WOULD NOT DEPRESS. THIS BECAME A LIFE AND DEATH MOMENT. I AM WRITING BECAUSE I HAVE NOT RECEIVED ANY FIRM ANSWER FROM MERCEDES-BENZ OF BUCKHEAD AS TO WHY MY VEHICLE DID NOT STOP WHEN I ATTEMPTED TO DEPRESS MY BREAKS AND LEFT ME HELPLESSLY NAVIGATING AROUND CARS AND BUSES, DURING THE MORNING RUSH HOUR, IN ORDER TO AVOID AN ACCIDENT AS I WAS UNABLE TO STOP. OTHER THAN SLAMMING INTO A TREE, NOTE, I IMMEDIATELY CALLED FOR A TOW TRUCK VIA MERCEDES-BENZ ROADSIDE ASSISTANCE ONCE I WAS ABLE TO PULL OVER. MY VEHICLE WAS TOWED TO THE BUCKHEAD SHOP. I MENTIONED TO HEE SOO WHEN I PICKED UP MY VEHICLE THAT I WAS UNCOMFORTABLE WITH THE FACT THAT MERCEDES IS MAKING ME PAY $800 FOR A DEFECTIVE PART WHAT CONCERNS ME ARE A FEW THINGS. 1.THERE WAS NO WARNING LIGHT THAT ADVISED THE VACUUM PUMP WAS NOT WORKING OR MALFUNCTIONING; 2.IF THE VACUUM PUMP IS AN ESSENTIAL PART OF THE VEHICLE'S SAFETY WHY IS THERE NO INDICATION ADVISING THE VEHICLE OWNER? *TR

PRE SAFE FUNCTIONS LIMITED ERROR MESSAGE REPEATEDLY COMES ON AND LOSES ACCELERATION.

THE SUNROOF SOUNDS LIKE ITS COMING OUT AND LEAKING WATER

TL* THE CONTACT OWNS A 2013 MERCEDES BENZ CLA250. THE CONTACT STATED THAT WHILE DRIVING INTO THE GARAGE, THE STEERING CEASED, AND THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS UNABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TOWED TO RBM OF ALPHARETTA LOCATED AT 345 MCFARLAND PKWY, ALPHARETTA, GA 30004, WHERE IT WAS DIAGNOSED THAT THE ELECTRONIC STEERING LOCK NEEDED TO BE REPLACED. THE REPAIR WAS STILL PENDING. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS OUT OF WARRANTY. NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000.

TL* THE CONTACT OWNS A 2013 MERCEDES BENZ CLA250. THE CONTACT STATED THAT WHILE DRIVING INTO THE GARAGE, THE STEERING CEASED, AND THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS UNABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TOWED TO RBM OF ALPHARETTA LOCATED AT 345 MCFARLAND PKWY, ALPHARETTA, GA 30004, WHERE IT WAS DIAGNOSED THAT THE ELECTRONIC STEERING LOCK NEEDED TO BE REPLACED. THE REPAIR WAS STILL PENDING. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS OUT OF WARRANTY. NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000.