2014 Mercedes-Benz CLA 250 Other / unspecified Problems

I was driving my 2014 Mercedes CLA 250 on [XXX] traveling away from Fairfax County and towards Prince William County on Christmas morning right before [XXX]. The front right passenger side wheel started shaking and then flew off. I brought the car to a stop on the left hand shoulder of the road on three wheels. My wheel hit the metal fence and then ricocheted back across to the left crossing both sides of traffic (four lanes), hitting a concrete wall and becoming airborne before landing in the stream below. It was sunny and there was no rain. Speed was 45 mph. Witnesses observed the incident and I have their contact information. A police report was filed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11571315

Incident

Dec 25, 2023

GOOD DAY, I AM ATTACHING PHOTOS OF A FAILED RIM FROM MY 2014 CLA 250. THE CAR HAS JUST OVER 54,000 MILES ON IT AND THE FAILURE-CRACK HAS PROPAGATED TO WHERE THE TIRE WILL NO LONGER HOLD AIR AND CAR IS NOT SAFE TO DRIVE. THIS IS THE 2ND FAILED RIM, THE FIRST CRACKED IN A SIMILAR FASHION AT JUST OVER 44,000 MILES AND WAS REPLACED BY MY LOCAL MERCEDES DEALER AT NOT CHARGE. THEY WILL NOT REPLACE THE 2ND FAILED RIM. WHILE WE LIVE IN THE MID-WESTERN USA (CHICAGO AREA) WHERE THE ROADS ARE ROUGH AND THERE ARE POTHOLES, THERE IS NO EVIDENCE OF DAMAGE OR DEFORMATION IN THE AREA WHERE THIS CRACK FORMED. IT'S UNACCEPTABLE THAT MERCEDES-BENZ WILL NOT STAND BEHIND THEIR PRODUCT. I HAVE BEEN DRIVING IN THE CHICAGO AREA FOR 40 YEARS AND HAVE NEVER, NEVER HAD A CRACK IN A RIM LIKE THIS. I BELIEVE THIS IS A DESIGN DEFECT THAT MERCEDES-BENZ NEEDS TO CORRECT AND REPLACE FAULTY RIMS ON OWNERS CARS. PLEASE FEEL FREE TO CONTACT ME FOR ANY ADDITIONAL DETAILS YOU NEED. I WILL BE SENDING THIS SAME MESSAGE TO THE NHTSA. THANK YOU, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *CC *TR

NHTSA ID

11143573

Incident

Oct 8, 2018

Mileage

54,384 mi

TIRES LOSE AIR ALL DURING THESE 3 YRS THAT I HAD THIS CAR LEASE, ALWAYS AT THE DEALER, I'M AFRAID FOR MY SAFETY DUE TO THE IMBALANCED TIRE PRESSURE. CAN'T MAKE PLANS TO DRIVE IT FAR, AFRAID TIRES MIGHT CAUSE ME TO LOSE CONTROL AND CREATE AN ACCIDENT!! MANY TIMES I CAN'T GO RIGHT AWAY, BECAUSE IT TAKES TIME OUT OF MY LIFE.... I WORK 12 HOUR DAYS, I BOUGHT THIS LUXURY CAR FOR ITS NAME AND ITS RELIABLE , ACTUALLY IT'S THE OPPOSITE BECAUSE THEY ARE NOT ABLE TO FIX IT!!! FRUSTRATED!!

NHTSA ID

11015876

Incident

Jan 6, 2015

MY TIRES HAD LESS THAN 15K MILES AND THE TIRE HAS A BULGE ON THE SIDEWALL. I MENTIONED TO THE DEALER AND THEY SAID THAT IS NORMAL FOR THESE TIRES. IT NOW HAS 35K MILES ON THE TIRE AND IT WILL NOT PASS VIRGINIA STATE INSPECTION. I NOW HAVE TO BUY 2 TO 4 NEW TIRES DUE TO THIS DEFECT POOR WORKMANSHIP. THE DEALERSHIP SAID THAT THIS IS NOT COVERED UNDER ROAD HAZARD AND EVERYONE IS TELLING ME IT HAPPENED GOING OVER A POTHOLE. THE TIRE IS NOW DANGEROUS TO DRIVE ON AND CAN HAVE A BLOW OUT AT ANYTIME. THIS IS AN UNSAFE CONDITION IN THAT THE TIRES ARE NEW AND SHOULD HAVE BULGED OUT LIKE THIS RENDERING THEM UNUSABLE. PZERO 225/40R 18 92H

NHTSA ID

10945144

Incident

Jan 12, 2017

Mileage

15,000 mi

PRE SAFE FUNCTIONS LIMITED LIGHT AND INOPERATIVE TRACTION CONTROL LIGHT COMES ON CAR IMMEDIATELY LOSES 50 PERCENT POWER AND WILL NOT ACCELARATE. 15 TIMES IN A 1YR PERIOD. DEALER DOESN'T SEE A PROBLEM..TODAY FOR THE 5TH TIME I WAS NEARLY HIT BY AN ONCOMING VEHICLE. TWO WEEKS AGO PROBLEM OCCURED WHILE I WAS IN A FUNERAL PROCESSION GOING THROUGH AN INTERSECTION THE VEHICLE BEHIND ME HAD TO SWERVE TO AVOID A REAR END COLLISION..I DO NOT FEEL SAFE DRIVING A CAR I PAID 50,000 FOR.. *TR

NHTSA ID

10919867

Incident

Oct 27, 2016

Mileage

30,000 mi

I AM WRITING TO RAISE SERIOUS CONCERNS ABOUT THE RUN-FLAT TIRES INSTALLED ON MY 2014 CLA 250. AFTER 12,830 MILES, I EXPERIENCED MY FIRST FLAT TIRE. AFTER CONSULTING THE OWNER'S MANUAL, I LEARNED THAT I HAD RUN-FLAT (MOEXTENDED) TIRES AND COULD PROCEED (HAVING THE ABILITY TO DRIVE 50 MILES ON THE FLAT, ACCORDING TO MY MANUAL). I WAS SHOCKED TO LEARN THAT THIS TIRE, COULD NOT BE REPAIRED AND THAT MY ONLY OPTION WAS TO PURCHASE A NEW TIRE. ON 8/29/16, I WAS TRAVELING SOUTH ON HIGHWAY 101 IN A VERY RURAL PART OF HUMBOLDT COUNTY IN NORTHERN CALIFORNIA, AND EXPERIENCED ANOTHER FLAT TIRE (AGAIN WITH ONE OF THE FACTORY INSTALLED TIRES). FROM A DESERTED GAS STATION IN A PLACE CALLED WEOTT, I TRIED TO CALL MERCEDES-BENZ ROADSIDE ASSISTANCE BUT AFTER BEING PUT ON HOLD AND TRYING TO NAVIGATE THE MENU, I GAVE UP. I KNEW THAT THERE WERE ONLY SMALL TOWNS FOR APPROXIMATELY 75 MILES SOUTH OF ME, SO I CHOSE TO RETURN TO FORTUNA (WHERE MY SISTER LIVED), APPROXIMATELY 20 MILES TO THE NORTH). THE MILEAGE AT THE TIME OF THIS FLAT WAS 22, 684. JUST A FEW MILES AWAY FROM MY DESTINATION, I PULLED OVER BECAUSE THE VIBRATION IN THE CAR HAD TURNED TO SHAKING AND I WAS FINDING IT VERY DIFFICULT TO CONTROL MY VEHICLE. I BECAME FRIGHTENED THAT I MIGHT LOSE CONTROL. I MUST REITERATE THAT AT THIS POINT I WAS EXTREMELY FRIGHTENED FOR MY SAFETY AND PULLED OVER ON THE SIDE OF HIGHWAY 101 AND CALLED FOR A TOW TRUCK. I HAD DRIVEN CAUTIOUSLY FOR ONLY 25 MILES ON THE FLAT TIRE, NOTHING NEAR THE 50 MILES PROMISED IN MY AUTO MANUAL. AT THE TIRE CENTER, I OPTED TO PURCHASE TWO NON RUN FLAT TIRES. 1) IS THERE A QUALITY ISSUE THAT NEEDS TO BE INVESTIGATED REGARDING THE FACTORY INSTALLED MOEXTENDED TIRES? 2) CLEARLY THE MOEXTENDED TIRES ARE NOT DESIGNED TO BE RUN WHEN FLAT FOR 50 MILES, AND THAT NEEDS TO BE CHANGED IN THE AUTO MANUAL. *TR

NHTSA ID

10916645

Incident

Aug 29, 2016

Mileage

22,684 mi

SINCE I BOUGHT THIS CAR BRAND NEW IN DECEMBER 2014, I HAVE HAD TO REPLACE ALL 4 TIRES AT LEAST TWICE EACH. THEY CONSTANTLY GET BUBBLES ON THE SIDEWALLS. I HAVE THE SPORTS EDITION, SO I HAVE THE GOODYEAR RUNSFLATS WHICH COST OVER $350 EACH.

NHTSA ID

10717654

Incident

Jan 23, 2015

Mileage

100 mi

THE FACTORY TIRES ON THE MERCEDES BENZ CLA 250 ARE DEFECTIVE. ALL 4 TIRES GOT BUBBLES IN THEM WHICH IS A DANGER TO ANYONE DRIVING AS THE TIRES COULD BLOW AT ANY TIME. THESE BUBBLES ARE NOT OBVIOUS SO I DIDN'T KNOW ABOUT THEM UNTIL I BROUGHT IN FOR SERVICE. LESS THAN A YEAR ALL 4 TIRES HAD ISSUES AND AFTER DOING RESEARCH I HAVE SEEN MULTIPLE POSTS ABOUT THESE TIRES AND BUBBLE ISSUES. GOODYEAR F1RUN FLATS.

NHTSA ID

10716826

Incident

Oct 22, 2014

Mileage

11,100 mi

PURCHASE MY 2014 CLA 250 IN JANUARY 2014 FOR MY DAUGHTER. IN MAY MY DAUGHTER CALL AND SAID THE CAR JUST STOPPED RUNNING WHILE SHE WAS DRIVING IT. DIDN'T REALLY THINK ANYTHING OF IT BECAUSE SHE WAS A NEW DRIVER. ABOUT 3 WEEKS LATER SHE SAID IT DID THE SAME THING. AGAIN IN OCTOBER 2014 I WAS DRIVING THE CAR. DRIVING ABOUT 40MPH AND THE CAR JUST STOP MOVING. A MESSAGE OF INOPERATIVE CAME THE SCREEN. I WAS ABLE TO PULL TO THE SIDE OF THE ROAD. THE STEERING WAS VERY HARD TO TURN AND NOTHING WOULD WORK EXCEPT FOR THE BRAKES. IF YOU TURN THE CAR OFF AND START IT AGAIN THE CAR WILL START WORKING AGAIN. PUT THE CAR INTO THE SHOP. THEY SAID IT WAS A COMPUTER UPDATE. MERCEDES DEALER UPDATED THE SYSTEM. AS THEY WERE DRIVING THE CAR BACK TO ME THE SAME THING HAPPENED. SO THEY TOOK IT BACK TO THE DEALER KEPT IF A WEEK AND SAID THEY FIXED THE PROBLEM. THREE MONTHS LATER EXACTLY 1 YEAR HAVING THE CAR. MY DAUGHTER WAS DRIVING TO SCHOOL AND IT STOP RUNNING AGAIN AND THIS TIME THE TIRE LIGHTS CAME ON. SO I PICKED THE CAR UP FROM SCHOOL AND ON THE WAY HOME THE CAR STOP RUNNING AGAIN RECEIVED THE SAME MESSAGE AS ALWAYS THE CAR IS INOPERATIVE. THIS HAS HAPPENED IN ONE YEAR OF OWNING THE CAR 6 TIMES. THIS IS VERY DANGEROUS. I DO NOT ADVISE ANYONE TO PURCHASE THIS CAR. *TR

NHTSA ID

10676575

Incident

Oct 4, 2014

Mileage

8,100 mi

DRIVING ON HIGHWAY AT 70 MPH WHEN I NEARLY CAUSED A COLLISION BECAUSE I ENCROACHED ON ANOTHER CAR'S SPACE IN THE NEXT LANE TO MY LEFT. I BELIEVE THIS WAS DUE TO THE FACT THAT THE CLA250 DRIVER SIDE MIRROR DOES NOT ADEQUATELY COVER THE BLIND SPOT AND DOES NOT PROVIDE SAFE AND EFFECTIVE VIEW OF THE LEFT LANE. THE MIRROR IS ADJUSTED ALL THE WAY OUT BUT CAN ONLY SEE THE QUARTER PANEL OF THE CLA250. DURING MY NEAR-COLLISION, I DID PHYSICALLY TURN MY HEAD AND SHOULDERS TO VIEW THE TRAFFIC ON THE LEFT LANE (THREE LANE HIGHWAY). IT WAS CLEAR. AS I WAS ABOUT TO SWITCH INTO THE LANE 2 SECONDS LATER, ANOTHER CARE WAS ALREADY IN THE SPACE THAT THE CLA250 SIDE MIRROR DID NOT GIVE ME A SECOND OPPORTUNITY TO VIEW. I BELIEVE THIS IS A DEFECT IN DESIGN AND PRESENTS A HAZARDOUS CONDITION. *TR

NHTSA ID

10588291

Incident

Jan 13, 2014

Mileage

15 mi