2014 Mercedes-Benz CLA 250 Visibility Problems

The contact owns a 2014 Mercedes-Benz CLA250. The contact stated that while driving at an undisclosed speed, the contact became aware that the sunroof was inoperable. The contact stated that the glass panel had detached, and the contact became aware of a crack on the glass panel. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 89,000.

NHTSA ID

11630599

Incident

Dec 13, 2024

Mileage

89,000 mi

I WAS DRIVING MY CAR ON LOCAL STREETS, SUDDENLY I HEARD A CRACKING NOISE FROM THE SUNROOF. AFTER THAT I PULLED MY CAR ASIDE AND NOTICE THAT THERE WAS A SMALL CRACK ON THE SUNROOF. (SEE ATTACHED PHOTOS) THERE WAS NO FALLING FOREIGN OBJECTS, NO IMPACT FROM THE WEATHER. I HAVE NO CLUE WHAT IS THE CAUSE OF THE DAY CRACK. MY FIRST REACTION WAS TO CALL THE INSURANCE COMPANY AND FIND A PARKING LOT TO STORE THE CAR. AFTER I CONTACTED THE INSURANCE COMPANY AND I WAS ON MY WAY TO THE PARKING LOT, THE SUNROOF SHATTERED COMPLETELY. SOME OF THE GLASS PIECE EVEN FELL AND CAUSED INJURY TO MY WIFE. THIS WAS DEFINITELY A MANUFACTURE DEFECT BECAUSE THERE WAS NO IMPACT FROM THE OUTSIDE AT THAT TIME AND YOU CAN ALSO CLEARLY TELL FROM THE PICTURE OF THE CRACK. IT IS NOT CAUSED BY ANY FALLEN FOREIGN OBJECT. I WAS NOT ABLE TO DRIVE THE CAR ANYMORE AT THE RISK OF MY FAMILY'S INJURY SO I CALLED THE MB ROADSIDE ASSISTANCE TO HAVE THE CAR TOLLED. THE SHATTERED SUNROOF NOT ONLY CAUSE DIVERSION OF THE DRIVER'S ATTENTION AND ALSO CAUSE BODY INJURY FROM THE FALLEN GLASS PIECES. MERCEDES IS NOT RESPONDING TO THE COMPLAIN. DEALER IS TAKING THE RESPONSIBILITY ON THIS ISSUE AND CHARGE ME $2,400 TO REPAIR THE SUNROOF. I DID A SEARCH ON INTERNET AND I NOTICED THAT SIMILAR CASES ARE WIDELY SEEN WORLDWIDE, SEE BELOW LINKS TO RECENT INCIDENTS IN CALIFORNIA AND UK. HTTPS://TWITTER.COM/RED_DEVIL718/STATUS/979365018843172865 HTTPS://WWW.CARCOMPLAINTS.COM/NEWS/2018/MERCEDES-BENZ-SUNROOF-SHATTERED.SHTML (CALIFORNIA CLASS ACTION LAWSUIT ON GLA) HTTPS://TWITTER.COM/SRINIVAS_KAMATH/STATUS/814467425190100992 ONE OF THE RECENT CASE EVEN CAUSED INJURY TO A DRIVER WHO IS A PILOT. HE BOUGHT THE CASE TO THE COURT IN CALIFORNIA. I REALLY THINK MERCEDES SHOULD BE RESPONSIBLE FOR THIS ISSUE AND EVALUATE THE RISK, CONSIDER A RECALL SINCE THIS IS NOT AN UNCOMMON CASE.

NHTSA ID

11096760

Incident

May 11, 2018

Mileage

2 mi

TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ CLA250. WHILE THE VEHICLE WAS PARKED IN THE DRIVEWAY, THE SUN ROOF EXPLODED. THERE WERE NO SIGNS OF BREAKAGE FROM THE OUTSIDE AND NO WARNING PRIOR TO THE FAILURE. A POLICE REPORT WAS FILED. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF NEW ORLEANS (3727 VETERANS BLVD, METAIRIE, LA 70002, (504) 456-3727), BUT COULD NOT BE DIAGNOSED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 81,000. *TT *TR

NHTSA ID

11063743

Incident

Dec 28, 2017

Mileage

81,000 mi

TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ CLA250. THE CONTACT STATED THAT THE VEHICLE WAS UNABLE TO BE DRIVEN IN INCLEMENT WEATHER BECAUSE THE WINDSHIELD WIPERS FAILED TO OPERATE AS INTENDED. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF DELRAY (LOCATED AT 1001 LINTON BLVD, DELRAY BEACH, FL 33444, (561) 291-6095) TO BE DIAGNOSED. THE WINDSHIELD AND WIPER BLADES WERE REPLACED, AND THE WINDSHIELD WAS BUFFED; HOWEVER, THE FAILURE RECURRED. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO THREE SEPARATE UNKNOWN DEALERS A TOTAL OF 27 TIMES. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 16. THE VIN WAS NOT AVAILABLE.

NHTSA ID

11020925

Incident

Sep 10, 2014

Mileage

16 mi

TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ CLA250. WHILE DRIVING APPROXIMATELY 68 MPH, THE PANORAMIC SUN ROOF SHATTERED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED, BUT THE TECHNICIAN COULD NOT LOCATE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 85,000. UPDATED 06/08/17*LJ *CN

NHTSA ID

10972085

Incident

Apr 11, 2017

Mileage

85,000 mi

RECEIVED THE CAR NEW IN NOVEMBER 2013 AND IMMEDIATELY REPORTED THAT THE DRIVERS SIDE VIEW MIRROR WOULD NOT ADJUST TO THE LEFT ENOUGH TO ADEQUATELY SEE VEHICLES IN THE LEFT LANE. THE BLIND SPOT WAS THE LARGEST I HAVE EVER SEEN ON ANY VEHICLE THAT I HAVE DRIVEN. IT WOULD ADJUST TO THE RIGHT FAR ENOUGH TO SEE THE FRONT SEATS INSIDE THE CAR BUT WOULD NOT ADJUST ENOUGH TO THE LEFT TO ADEQUATELY SEE THE LEFT LANE NEXT TO THE CAR. THE VIEW WAS OF THE SIDE OF MY CAR AND A LITTLE OF THE LEFT LANE. IN THE FIRST TWO WEEKS OF DRIVING I ALMOST HAD TWO ACCIDENTS WHEN CHANGING LANES ON A HIGHWAY. I NOW HAVE TO COMPLETELY TURN MY HEAD AND LOOK OUT THE BACK SEAT SIDE WINDOW TO SEE IF THERE IS ANOTHER VEHICLE THERE BEFORE CHANGING LANES. THE DEALERSHIP HAS WORKED WITH MERCEDES AND CHANGED THE MIRROR AND THE MIRROR MOTOR TO TRY TO CORRECT THIS BUT IT HAS NOT. THEY TOLD ME IN JUNE THAT MERCEDES WAS ADDRESSING THE ISSUE FOR THE 2015 MODEL AND THAT I WOULD GET A NEW 2015 MIRROR WHEN AVAILABLE. THEY INSTALLED THE NEW 2015 MIRROR IN DECEMBER BUT IT IS EXACTLY THE SAME AS THE 2014 MIRROR. THIS IS A BIG SAFETY ISSUE IN THAT THE VIEW FROM THE SIDE VIEW MIRROR IS NOT MUCH BETTER THEN THE REAR VIEW MIRROR. THERE ARE MANY COMPLAINTS ABOUT THIS ON THE MERCEDES BENZ BLOG. *TR

NHTSA ID

10676215

Incident

Nov 20, 2013

Mileage

10 mi

VEHICLE'S TRANSMISSION & THROTTLE RESPONSE IS JERKY & UNPREDICTABLE. ROTORS WENT BAD AT 5,000 MILES, BEGINNING TO GO BAD AGAIN AT 12,000. NUMEROUS UNKNOWN INTERIOR RATTLES.WINDSHIELD WIPER COMPLETELY FLEW OFF VEHICLE WHILE DRIVING IN HEAVY RAIN - VISIBILITY INSTANTLY REDUCED TO NEAR-ZERO. ON TWO OCCASIONS, THE CAR DISPLAYED "PRE-SAFE FUNCTIONS LIMITED/ESP INOP" MESSAGE FOLLOWED BY ENGINE IMMEDIATELY LOSING POWER ON FREEWAY, WHICH COULD HAVE ENDED VERY BADLY. NOT ONLY IS THIS VEHICLE OF POOR QUALITY, IT IS BECOMING INCREASINGLY DANGEROUS TO DRIVE. SERIOUSLY CONSIDERING PURSUING STATE LEMON LAW. *TR

NHTSA ID

10669906

Incident

Dec 31, 2014

Mileage

13,000 mi

DRIVER LEFT SIDE MIRROR DOES NOT GIVE ADEQUATE VIEW OF TRAFFIC ON HIGHWAY TO LEFT OF DRIVER. IT CANNOT BE ADJUSTED FAR ENOUGH SO THERE IS AN EXCESSIVE BLIND SPOT. I DARE NOT CHANGE LANES TO LEFT WITHOUT TURNING MY HEAD EXCESSIVELY, AND THIS PRESENTS A RISK WHEN DRIVING AT HIGHWAY SPEED. THIS IS NOT THE CASE WITH THE RIGHT SIDE MIRROR. ALSO, WE HAVE A 2012 MERCEDES C250 AND THIS DOES NOT HAVE THE PROBLEM. *TR

NHTSA ID

10627875

Incident

Nov 13, 2013

Mileage

100 mi

DRIVING ON HIGHWAY AT 70 MPH WHEN I NEARLY CAUSED A COLLISION BECAUSE I ENCROACHED ON ANOTHER CAR'S SPACE IN THE NEXT LANE TO MY LEFT. I BELIEVE THIS WAS DUE TO THE FACT THAT THE CLA250 DRIVER SIDE MIRROR DOES NOT ADEQUATELY COVER THE BLIND SPOT AND DOES NOT PROVIDE SAFE AND EFFECTIVE VIEW OF THE LEFT LANE. THE MIRROR IS ADJUSTED ALL THE WAY OUT BUT CAN ONLY SEE THE QUARTER PANEL OF THE CLA250. DURING MY NEAR-COLLISION, I DID PHYSICALLY TURN MY HEAD AND SHOULDERS TO VIEW THE TRAFFIC ON THE LEFT LANE (THREE LANE HIGHWAY). IT WAS CLEAR. AS I WAS ABOUT TO SWITCH INTO THE LANE 2 SECONDS LATER, ANOTHER CARE WAS ALREADY IN THE SPACE THAT THE CLA250 SIDE MIRROR DID NOT GIVE ME A SECOND OPPORTUNITY TO VIEW. I BELIEVE THIS IS A DEFECT IN DESIGN AND PRESENTS A HAZARDOUS CONDITION. *TR

NHTSA ID

10588291

Incident

Jan 13, 2014

Mileage

15 mi