2007 Mercedes-Benz CLS550 Problems
Owner-reported complaints filed with NHTSA, grouped by component
Data refreshed
What this page shows
Everything below is an owner-reported complaint submitted to NHTSA about the 2007 Mercedes-Benz CLS550, grouped by the component NHTSA recorded on the report. These are not confirmed defects, and they are not recalls. NHTSA does not verify most reports before publishing them, and a category with more reports in it is not evidence that a part is defective.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Reports by component
Ranked by how many owner reports name each component category
- Fuel system2458.5%
- Engine37.3%
- Transmission24.9%
- Suspension24.9%
- Electrical24.9%
- Powertrain (other)24.9%
- Driver assistance24.9%
- Visibility12.4%
- Steering12.4%
- Tires & wheels12.4%
- Airbags12.4%
Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.
Each component in detail
What the reports in each category say, in the owners' own words
Fuel system
Reports naming fuel storage or delivery — tanks, pumps, lines, injectors and fuel leaks.
From owner reports, verbatim
The fuel tank has a leak from a defect in the plastic, and my local Mercedes dealership is unwilling to honor the Warranty Coverage Extension that covered fuel tank components to replace the fuel tank.
I AM REFERENCING ACTION # PE12001. AFTER EACH OF MY LAST TWO FUEL FILLLINGS, THE CAR IS EMITTING A VERY STRONG SMELL OF GASOLINE FROM THE BACK SEAT & TRUNK COMPARTMENT. I PARK MY CAR IN MY GARAGE AND THE SMELL IS STRONG ENOUGH THAT I CAN SMELL IT IN MY HOME. I AM EXTREMELY FEARFUL THAT THERE WILL BE A FIRE. I DO NOT DESIRE TO PARK MY CAR OUTSIDE, BUT I BELIEVE THE CAR IS UNSAFE TO KEEP IN GARAGE. I HAVE LOST CONFIDENCE IN MY CAR FEARING THAT EVEN DRIVING IT AROUND TOWN COULD POSE A DANGER TO ME AND MY PASSENGERS.
Engine
Reports naming the engine itself — including stalling, misfires, oil consumption, cooling and internal engine components.
From owner reports, verbatim
EVERY TIME I FILL UP MY TANK WITH GASOLINE, ONCE I PARK IN THE GARAGE, THE GARAGE IS FILLED WITH STRONG GAS FUMES FROM MY CAR. I CHECKED FOR LEAKS UNDER THE CAR AND FOUND NOTHING. I HAVE TO RAISE THE GARAGE DOOR TO LET THE FUMES OUT, DUE TO GETTING LIGHTHEADED FROM THE FUMES. THE FUMES REMAIN WITH THE CAR FOR 7-10 DAYS. THIS HAS BEEN GOING ON FOR THE PAST FOUR YEARS. THIS PROBLEM IS A DANGER TO MY FAMILY'S HEALTH!!!! SURELY, THERE IS A RECALL ON THIS PROBLEM! 2ND ISSUE: I TURNED MY CAR OFF AND THE FAN KEPT RUNNING. I NOTICED THAT THE FAN WAS SO LOUD THAT IT SOUNDED LIKE IT WAS ABOUT TO BLOW UP. BLACK SMOKE CAME FROM UNDER THE HOOD. I WENT ON INTO THE BUILDING TO MY MEETING FOR AN HOUR. WHEN I CAME BACK OUTSIDE, THE FAN WAS STILL GOING AND STILL LOUD. THIS HAD NEVER HAPPENED IN THE FIVE YEARS THAT I HAD THE CAR. THE CAR WOULD NOT START. I HAD TO CALL SOMEONE TO BOOST IT OFF TO START. I THEN WENT TO THE SHOP TO CHECK TO SEE IF I HAD BATTERY OR STARTER PROBLEMS. NO PROBLEMS FOUND IN EITHER. THIS HAS HAPPENED TWICE SINCE THEN. I AM AFRAID THAT THE CAR WILL CATCH FIRE WITH ME IN IT OR MY FAMILY OR FRIENDS. 3RD ISSUE I WAS DRIVING ALONG AND THE DASHBOARD READ OUT IN RED TO STOP THE CAR ..VEHICLE IS TOO LOW... WHEN STOPPED, I NOTICED THAT THE PASSENGER SIDE OF THE CAR WAS LOW AND THE DRIVER SIDE IS RAISED HIGH. I HAVE TO SIT THERE FOR A FEW MINUTES UNTIL THE RED LIGHTS WENT OUT. THIS HAPPENS OFTEN. 4TH TIRE PRESSURE LIGHT STAYS ON. I TOOK IT TO CHECK ON PRESSURE, IT WAS OK. I DID NOT NEED NEW TIRES EITHER. THE YELLOW LIGHT STAYS ON AND THIS WEEK THE RED LIGHT POPPED ON AND WILL NOT GO OFF. 5TH THE CHECK ENGINE LIGHT STAYS ON AND MECHANIC CAN NOT FIND THE PROBLEM. 6TH STEERING SYSTEM LOUD POPPING NOISE WHEN I BACK UP OR TURN STEERING WHEEL. IT USED TO BE RANDOM BUT NOW IT IS EVERY TIME I DRIVE THE CAR.
BOUGHT THIS CERTIFIED CLS550 FROM KEYES EUROPEAN MERCEDES IN VAN NUYS,CA ON 11/23/2009 WITH 42000 MILES AS SOON AS I GOT THE CAR HOME I NOTICED THE FAN WAS OVERLY LOUD AND MY TEMPERATURE GAUGE WAS READING 110. CALLED DEALERSHIP THEY SAID FAN MOTOR ON THESE CARS ARE ALL EXTREMELY LOUD AND TEMP. SOUNDED OKAY. TWO WEEKS LATER I WAS DRIVING WHEN I WAS ALERTED TO TURN OFF ENGINE IMMEDIATELY DUE TO CAR SERIOUSLY OVERHEATING. DEALER SAID IT WAS THE THERMOSTAT BAD ON CAR. ALSO BEEN HAVING TROUBLE WITH THE TRANSMISSION SINCE I BOUGHT CAR. KEEP IN MIND I HAVE ONLY HAD IT FOR ABOUT 47 DAYS NOW. THE SAME TIME THERMOSTAT WAS REPLACED THEY SAID A COMPONENT IN THE TRANSMISSION WAS BAD AND REPLACED IT. HAVE HAD MY CAR BACK FOR 4 DAYS NOW AND THE TRANSMISSION NO LONGER SLIPS, BUT IS JERKING HARD INTO BEGINNING GEARS. WILL BE TAKING CAR BACK TO BE CHECKED AGAIN! *TR
Too few reports in this category for a page of its own — they appear in the full complaint list.
Transmission
Reports naming the automatic or manual transmission, including shifting behaviour, shudder, slipping and transmission control modules.
From owner reports, verbatim
BOUGHT THIS CERTIFIED CLS550 FROM KEYES EUROPEAN MERCEDES IN VAN NUYS,CA ON 11/23/2009 WITH 42000 MILES AS SOON AS I GOT THE CAR HOME I NOTICED THE FAN WAS OVERLY LOUD AND MY TEMPERATURE GAUGE WAS READING 110. CALLED DEALERSHIP THEY SAID FAN MOTOR ON THESE CARS ARE ALL EXTREMELY LOUD AND TEMP. SOUNDED OKAY. TWO WEEKS LATER I WAS DRIVING WHEN I WAS ALERTED TO TURN OFF ENGINE IMMEDIATELY DUE TO CAR SERIOUSLY OVERHEATING. DEALER SAID IT WAS THE THERMOSTAT BAD ON CAR. ALSO BEEN HAVING TROUBLE WITH THE TRANSMISSION SINCE I BOUGHT CAR. KEEP IN MIND I HAVE ONLY HAD IT FOR ABOUT 47 DAYS NOW. THE SAME TIME THERMOSTAT WAS REPLACED THEY SAID A COMPONENT IN THE TRANSMISSION WAS BAD AND REPLACED IT. HAVE HAD MY CAR BACK FOR 4 DAYS NOW AND THE TRANSMISSION NO LONGER SLIPS, BUT IS JERKING HARD INTO BEGINNING GEARS. WILL BE TAKING CAR BACK TO BE CHECKED AGAIN! *TR
CATASTROPHIC FAILURE WITH SUDDEN LOSS OF POWER AND INABILITY TO PROCEED AT MORE THAN 20 MPH. IT HAS NOW RECURRED TWICE AND VEHICLE FLATBEDDED TO AGENCY. HAS BEEN IN SHOP FOR SIX DAYS WITH NO REPAIR. SERVICE MANAGER DENIES THAT THIS IS THE SECOND FAILURE BECAUSE HIS DIAGNOSTICS WERE UNABLE TO DETERMINE THE PROBLEM THE FIRST TIME. *TR
Too few reports in this category for a page of its own — they appear in the full complaint list.
Suspension
Reports naming suspension components — springs, struts, shocks, control arms and related hardware.
From owner reports, verbatim
WHILE DRIVING THE VECHILE LOWERED AND I NOTICED A PUDDLE WHILE IDLE
I WAS DRIVING AND THE CAR SENSOR POPPED AND IT SAID STOP VEHICLE TOO LOW... WHEN STOPPED, I SAW THAT THE RIGHT PASSENGER SIDE LOOKED LIKE IT WAS DROPPED RIGHT OVER THE WHEEL... THE REST OF THE CAR WAS RAISED.. I TRIED EVERYTHING THE MANUAL SAID, NOTHING WORK.. I CAN HEAR A COMPRESSOR WORKING.. I HAVE SEEN MANY A FEW BLOGS ON THE INTERNET WITH PEOPLE COMPLAINING ABOUT SAME ISSUE. MY VEHICLE HAS 47,000 MILES. AND IT SEEMS TO BE RIGHT WHEN THE PROBLEM OCCURS. *TR
Too few reports in this category for a page of its own — they appear in the full complaint list.
Electrical
Reports naming the electrical system — wiring, battery, charging, control modules, infotainment and electrical accessories.
From owner reports, verbatim
Drained Battery everyday.
TL* THE CONTACT OWNS A 2007 MERCEDES BENZ S550. THE CONTACT STATED THAT WHILE THE VEHICLE WAS PARKED, BLACK SMOKE EMITTED FROM UNDER THE HOOD AND WITHIN SECONDS, THE VEHICLE WAS COMPLETELY DESTROYED BY THE FIRE. THE FIRE DEPARTMENT WAS CALLED AND ADVISED THAT THE FIRE APPEARED TO BE ELECTRICAL. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE AND THE CURRENT MILEAGE WAS 57,000.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Powertrain (other)
Powertrain reports that are not specifically the engine or transmission — driveshafts, axles, transfer cases and differentials.
From owner reports, verbatim
DEFECTIVE INTERNAL SPEED SENSOR DOES NOT SEND SIGNAL TO TCM(TRANSMISSION CONTROL MODULE) CAUSING LOSS OF POWER WHILE MOVING. THE ONLY WAY TO GET CAR GOING AGAIN IS TO SHUT OFF CAR AND RESTART HOPING IT WILL RESET. IF THIS WERE TO HAPPEN IN CONSTRUCTION ZONE WITH NOWHERE TO PULL OVER, MAY BE DEADLY.
DRIVING HIGHWAY SPEEDS AND SUDDENLY VEHICLE JERKED AND LOSSES ALL POWER. ENGINE REVS BUT DOESN'T MOVE. THIS CAN BE A VERY DANGEROUS SITUATION. TRANSMISSION WENT INTO 'LIMP' MODE AND CHECK ENGINE LIGHT LIT. MANY OTHER MERCEDES OWNERS REPORTING SAME PROBLEM WITH THE 722.9 TRANSMISSION VALVEBODY, CONDUCTOR PLATE, AND/OR TCM. THIS SHOULD BE INVESTIGATED AS COUNTLESS OTHER PEOPLE ARE REPORTING THIS SAME ISSUE FOR SEVERAL YEARS NOW.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Driver assistance
Reports naming forward-collision avoidance, lane keeping, back-over prevention, cruise control and related electronic driver-assistance systems.
From owner reports, verbatim
DRIVING HIGHWAY SPEEDS AND SUDDENLY VEHICLE JERKED AND LOSSES ALL POWER. ENGINE REVS BUT DOESN'T MOVE. THIS CAN BE A VERY DANGEROUS SITUATION. TRANSMISSION WENT INTO 'LIMP' MODE AND CHECK ENGINE LIGHT LIT. MANY OTHER MERCEDES OWNERS REPORTING SAME PROBLEM WITH THE 722.9 TRANSMISSION VALVEBODY, CONDUCTOR PLATE, AND/OR TCM. THIS SHOULD BE INVESTIGATED AS COUNTLESS OTHER PEOPLE ARE REPORTING THIS SAME ISSUE FOR SEVERAL YEARS NOW.
MY 2007 MERCEDES CLS 550 ENGINE SUDDENLY WENT OFF FOR A FRACTION OF SECOND DURING DRIVING,EVERYTHING WAS LOCKED UP,BRAKE AND STEERING AND I ENDED UP IN A DITCH. ODOMETER OF THE CAR 18,800MILES. LAST MAINTENANCE AT 11,000 MILE AT AMERICAN SERVICE CENTER IN ARLINGTON,VA. FEW DAYS AGO THE CAR SUDDENLY LOST POWER WHILE I MANEUVERED TO PASS A CAR ON A HIGHWAY, THE DASHBOARD LIGHTS WENT ON AND OFF IN A FRACTION OF A SECOND. JUST BEFORE THAT I COULDN'T STAR THE CAR WITH THE KEYLESS AT A GAS STATION, THE CAR THEN STARTED FEW MINUTES LATER. MERDECDES ASSIST TECH TOLD ME PROBABLY THE HEAT COIL SENSOR IS DEFECTED SO II COULDN'T STATED WHEN THE ENGINE IS HOT. THE CAR HAD BEEN TOWED TO AM SERVICE CENTER FOR TO BE CHECKED OF THE SUDDEN LOSS OF POWER OF THE ENGINE. *TR
Too few reports in this category for a page of its own — they appear in the full complaint list.
Visibility
Reports naming windshields, glass, wipers, defrosters and mirrors.
From owner reports, verbatim
THE CAR WAS INTERNALLY EMITTING A FOUL ODOR WHICH WAS DETERMINED TO BE FROM MOLD BUILDING UP IN THE VENTILATION SYSTEM.*AK
Too few reports in this category for a page of its own — they appear in the full complaint list.
Steering
Reports naming the steering system — racks, columns, power-steering assist and steering linkage.
From owner reports, verbatim
EVERY TIME I FILL UP MY TANK WITH GASOLINE, ONCE I PARK IN THE GARAGE, THE GARAGE IS FILLED WITH STRONG GAS FUMES FROM MY CAR. I CHECKED FOR LEAKS UNDER THE CAR AND FOUND NOTHING. I HAVE TO RAISE THE GARAGE DOOR TO LET THE FUMES OUT, DUE TO GETTING LIGHTHEADED FROM THE FUMES. THE FUMES REMAIN WITH THE CAR FOR 7-10 DAYS. THIS HAS BEEN GOING ON FOR THE PAST FOUR YEARS. THIS PROBLEM IS A DANGER TO MY FAMILY'S HEALTH!!!! SURELY, THERE IS A RECALL ON THIS PROBLEM! 2ND ISSUE: I TURNED MY CAR OFF AND THE FAN KEPT RUNNING. I NOTICED THAT THE FAN WAS SO LOUD THAT IT SOUNDED LIKE IT WAS ABOUT TO BLOW UP. BLACK SMOKE CAME FROM UNDER THE HOOD. I WENT ON INTO THE BUILDING TO MY MEETING FOR AN HOUR. WHEN I CAME BACK OUTSIDE, THE FAN WAS STILL GOING AND STILL LOUD. THIS HAD NEVER HAPPENED IN THE FIVE YEARS THAT I HAD THE CAR. THE CAR WOULD NOT START. I HAD TO CALL SOMEONE TO BOOST IT OFF TO START. I THEN WENT TO THE SHOP TO CHECK TO SEE IF I HAD BATTERY OR STARTER PROBLEMS. NO PROBLEMS FOUND IN EITHER. THIS HAS HAPPENED TWICE SINCE THEN. I AM AFRAID THAT THE CAR WILL CATCH FIRE WITH ME IN IT OR MY FAMILY OR FRIENDS. 3RD ISSUE I WAS DRIVING ALONG AND THE DASHBOARD READ OUT IN RED TO STOP THE CAR ..VEHICLE IS TOO LOW... WHEN STOPPED, I NOTICED THAT THE PASSENGER SIDE OF THE CAR WAS LOW AND THE DRIVER SIDE IS RAISED HIGH. I HAVE TO SIT THERE FOR A FEW MINUTES UNTIL THE RED LIGHTS WENT OUT. THIS HAPPENS OFTEN. 4TH TIRE PRESSURE LIGHT STAYS ON. I TOOK IT TO CHECK ON PRESSURE, IT WAS OK. I DID NOT NEED NEW TIRES EITHER. THE YELLOW LIGHT STAYS ON AND THIS WEEK THE RED LIGHT POPPED ON AND WILL NOT GO OFF. 5TH THE CHECK ENGINE LIGHT STAYS ON AND MECHANIC CAN NOT FIND THE PROBLEM. 6TH STEERING SYSTEM LOUD POPPING NOISE WHEN I BACK UP OR TURN STEERING WHEEL. IT USED TO BE RANDOM BUT NOW IT IS EVERY TIME I DRIVE THE CAR.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Tires & wheels
Reports naming tires, wheels, hubs, or the tire-pressure monitoring system.
From owner reports, verbatim
MY 2007 MERCEDES CLS 550 ENGINE SUDDENLY WENT OFF FOR A FRACTION OF SECOND DURING DRIVING,EVERYTHING WAS LOCKED UP,BRAKE AND STEERING AND I ENDED UP IN A DITCH. ODOMETER OF THE CAR 18,800MILES. LAST MAINTENANCE AT 11,000 MILE AT AMERICAN SERVICE CENTER IN ARLINGTON,VA. FEW DAYS AGO THE CAR SUDDENLY LOST POWER WHILE I MANEUVERED TO PASS A CAR ON A HIGHWAY, THE DASHBOARD LIGHTS WENT ON AND OFF IN A FRACTION OF A SECOND. JUST BEFORE THAT I COULDN'T STAR THE CAR WITH THE KEYLESS AT A GAS STATION, THE CAR THEN STARTED FEW MINUTES LATER. MERDECDES ASSIST TECH TOLD ME PROBABLY THE HEAT COIL SENSOR IS DEFECTED SO II COULDN'T STATED WHEN THE ENGINE IS HOT. THE CAR HAD BEEN TOWED TO AM SERVICE CENTER FOR TO BE CHECKED OF THE SUDDEN LOSS OF POWER OF THE ENGINE. *TR
Too few reports in this category for a page of its own — they appear in the full complaint list.
Airbags
Reports naming the air-bag system — deployment behaviour, inflators, sensors and warning lights.
From owner reports, verbatim
I HAD A BRAND NEW MERCEDES BENZ 2007 CLCS 550 EXPENSIVE CAR CLOSE TO 80K. WELL I TOOK A RIDE TO MAINE WITH MY FRIEND. GOT STUCK IN TO A SNOW STORM. CAR LOST CONTROL AND GOT TO ACCIDENT CAR WAS FOUND TOTALED, NONE OF THE AIR BAGS WAS DEPLOYED, FRONT,BACK,SIDE NONE OF IT. I WAS BADLY HURT 2-3 MONTHS LATER I HAD TO HAVE SURGERY ON MY SHOULDER I WAS OUT OF WORK FOR A 11/2YRS. MY FRIEND WAS HURT IN HIS GROIN AREA. UNTIL TODAY I HAVE PAIN IN MY WHOLE RIGHT HARM . I HAVE NERVES PROBLEM. AND TAKE PAIN MEDICINES. MERCEDES THINK NOTHING WAS WRONG WITH THE CAR. THAT THE CAR WAS PERFORMING PERFECTLY. THE AIR BAG DIDN'T HAVE TO DEPLOY AFTER THE CAR HIT HEADS ON AND THEN THE PASSENGER DOOR ON THE SIDE OF THE HIGHWAY SO HARD THE WINDOW WAS BROKEN STILL NO AIR BAGS. I'VE BEEN ASKING MERCEDES BENZ FOR THE PAST 3YRS FOR SOME EXPLANATIONS BUT HAVEN'T. I AFTER MY SURGERY COULDN'T WORK FOR A YEAR. I AM SELF EMPLOYED. I END UP LOOSING EVERYTHING CAUSE I COULDN'T WORK SPEND ALL MY SAVINGS LOST MY CONDO, BROKE UP WITH MY GIRLFRIEND . AND WAS ON PAIN MEDICINE I WAS SUICIDAL AT TIMES. I'VE GOT A LAWYER BUT HE COULDN'T HELPED COULD FIND A GOOD TECHNICIAN FOR MY CASE. SO IT WAS DISMISSED. SO I RE APPEAL IT. IT'S AT THE BOSTON SUPERIOR COURT. BRENOHAIRE CESAR VS MERCEDEZ BENZ #[XXX] PLEASE SOMEONE HELP ME MY EMAIL [XXX] OR CALL ME AT [XXX] . I AM BROKE NOW I'VE TRY TO FILLED FOR BANKRUPTCY. I JUST WISH THE CAR COMPANY WILL ADMIT WHEN THEIR PRODUCT IS NOT SAFE AND GET A RECALL. I JUST WANT A FIGHTING CHANCE I THOUGHT I BOUGHT ONE THE BEST EXPENSIVE AND SAFE CAR BUT I WAS WRONG. I JUST NEED THE NHTSA TO HELP ME . I KNOW YOU GUYS HAVE THE RIGHT TECHNICIANS OR LAWYERS TO TEST ANY CARS TO SEE IF ITS SAFE IF IT WAS MY FAULT OR WHY WAS A CAR GOT TOTALED BUT NONE OF THE AIRBAGS DEPLOYED. WHEN MERCEDES CLAIM THEIR CARS ARE SO SAFE. IT COULD'VE BEEN ME AND MY DAUGHTER IN THAT CAR THAT DAY WE COULD OF DIE, PROBABLY THEN THEY WOULD OF REALIZED SOMETHING WAS WRONG. *TR
Too few reports in this category for a page of its own — they appear in the full complaint list.
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Elsewhere on this vehicle
Data sources
- NHTSA Office of Defects Investigation — owner-reported complaints and the components recorded on them
Data on this page last refreshed .