1997 Mercedes-Benz E Class Problems

I TOOK MY CAR INTO GET THE SUSPENSION FIXED AND WAS TOLD THAT THE SPRING PERCH THAT ATTACHED THE SPRING TO THE CAR HAS RUSTED THROUGH AND IS ABOUT TO BREAK. LUCKILY I FOUND IT BEFORE I HAD A BAD ACCIDENT. I AM IN THE PROCESS OF CHECKING WITH MERCEDES TO SEE IF THEY WILL STAND BY A POOR DESIGN ISSUE AND REPAIR IT. I AM AMAZED THAT SOMEONE HAS NOT CONTACTED OWNERS OF OLDER CARS AS THIS COULD BE A VERY DANGEROUS ISSUE FOR THOSE NOT FORTUNATE TO GET THINGS CHECKED OUT. I AM NOT DRIVING THE CAR UNTIL SOME DECISION IS MADE. *TR

I WAS COMING OFF WEST RT 46. I CAME TO A STOP SIGN,MADE A RIGHT AND AS I WAS DRIVING HEARD A THUMP NOISE....THEN AS I DROVE A SQUEAKING NOISE AND I PULLED OVER,LOOKED AT THE CAR ,AROUND IT AND UNDER IT AND DIDN'T SEE ANYTHING. I DROVE IT SLOWLY ABT A MILE HOME. WHEN I GOT HOME I OPENED THE HOOD AND DIDN'T SEE ANYTHING. I DROVE IT TO MY MECHANIC AROUND THE CORNER AND HE TOLD ME I HAD A SPRING COIL FAILURE. I RESEARCHED THIS ISSUE AND FOUND THAT THIS WAS PREVALENT IN CERTAIN MERCEDES VEHICLES AND THAT THERE WAS A RECALL IN CANADA FOR THIS FAILING PART. I'M ATTEMPTING TO HAVE MERCEDES COVER SOME OF THE COSTS TO HAVE THIS REPAIRED. *TR

I HAVE A 1997 E420 MERCEDES THAT MY WIFE AND OUR ONE MONTH OLD BABY DRIVE DAILY. WELL SHE TOLD ME SHE HEARD SOME STRANGE NOISES COMING FROM THE WHEEL AREA OF THE FRONT LEFT TIRE. I TOLD HER THAT SHE BETTER LET US HAVE IT CHECKED OUT BEFORE DRIVING THE CAR ANYMORE. I TOOK THE CAR TO MY MECHANIC AND HE FOUND THAT THE SPRING PERCH WAS HANGING ON THE FRAME BY A THREAD OF METAL. FORTUNATELY NO ONE WAS HURT AND NO ACCIDENT OCCURRED. AS IT TURNS OUT THIS HAS HAPPENED TO A NUMBER OF CARS LIKE MINE, IT SHOULD BE SOMETHING THAT IS RECALLED WITH OUT A DOUBT. SOMEONE ELSE'S WIFE AND BABY COULD HAVE BEEN IN A MAJOR ACCIDENT IF THEY DID NOT HAVE THE SENSE TO GET THIS CHECKED OUT. *TR

SPRING PERCHES ON THE FRONT SUSPENSION HAS RUSTED AND ARE FALLING APART. THIS IS A SERIOUS SAFETY THREAT AND IF THE PERCHES BREAK WHILE DRIVING, PEOPLE CAN GET KILLED. LOCAL MERCEDES DEALERSHIP IS REFUSING TO REPAIR OR EVEN INSPECT THE PROBLEM AND IS TELLING ME THERE IS NOTHING THEY CAN DO. RUST ON THE FRAME WELD IN ANY CAR IS NOT ACCEPTABLE, I AM DEEPLY DISAPPOINTED BY THE LACK OF QUALITY AND LACK OF SUPPORT FROM MERCEDES-BENZ!!!*JB

TL*THE CONTACT OWNS A 2003 MERCEDES BENZ E420. THE CONTACT WAS DRIVING APPROXIMATELY 35 MPH IN LIGHTLY DRIZZLED WEATHER CONDITIONS. THERE WAS A LOSS OF STEERING CONTROL. THE DRIVER EXPERIENCED DIFFICULTY IN TURNING THE STEERING WHEEL. SUDDENLY, PRESSURE WAS APPLIED TO THE BRAKE PEDAL AND THE VEHICLE FAILED TO SLOW DOWN. THE VEHICLE CRASHED INTO A UTILITY POLE. THE POLICE WAS CALLED TO THE SCENE. THE DRIVER SUSTAINED MINOR INJURIES. THE VEHICLE WAS TOWED TO THE RESIDENCE. THE CONTACT STATED THE FAILURE WAS RELATED TO THE ANTI-LOCK BRAKE VACUUM BOOSTER SYSTEM. THE INSURANCE COMPANY INSPECTED THE VEHICLE. THE CAUSE OF FAILURE WAS NOT DETERMINED. THE FAILURE MILEAGE WAS 80,000.

SOCKET DEFORMS THERMALLY CAUSING REAR BRAKE LIGHT NOT TO ILLUMINATE. PROBLEM IS ON MY 1997 MERCEDES E300 DIESEL VIN# [XXX]. EXACT SAME PROBLEM WAS RECALLED ON 98-2004 SLK-CLASS BUT NOT ON MODEL. RECALL # FOR SLK IS 2006-080005. THANKS. *NM UPDATED 07/11/2012 *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

DT*: THE CONTACT STATED THAT ON SEVERAL OCCASIONS, WHEN THE REAR PASSENGER WINDOW WAS OPENED, THERE WAS A RATTLING SOUND, AND A SOUND OF GLASS BREAKING. AFTER THESE INCIDENCES THE WINDOW WAS VERY DIFFICULT TO CLOSE, EVEN THOUGH THE WINDOW MOTOR WAS STILL FUNCTIONING. THE VEHICLE WAS TAKEN TO A SERVICE DEALER WHERE IT WAS DETERMINED THAT THE WINDOW REGULATOR HAD FAILED, AND WAS SUBSEQUENTLY REPLACED.

I HAVE HAD TO REPLACE THE REAR WINDOW REGULATOR ASSEMBLIES 4 TIMES. TWICE ON THE PASSENGER REAR & TWICE ON THE DRIVERS SIDE REAR WINDOW. KEY PIECES LIKE PULLEYS AND THE ACTUAL PARTS THAT SUPPORT THE WEIGHT OF THE GLASS, IN THESE ASSEMBLIES ARE MADE WITH CHEAP PLASTIC COMPONENTS THAT BREAK UNDER NORMAL USE. ALSO THE MOTORS DO NOT AUTOMATICALLY SHUT OFF OR STOP WHEN THE WINDOW IS ALL THE WAY UP OR DOWN, AND CAN CAUSE STRESS THAT IS SUFFICIENT TO BREAK THE PLASTIC COMPONENTS AND DAMAGE THE DEVICE. THE REGULATORS ARE SOLD AS ONE WITH THE MOTOR AND CAN COST $165.00- $300.00.. CONSUMER INSTALLATION OF REPLACEMENT REGULATORS IS DIFFICULT DUE TO RIVETS HOLDING UNITS IN PLACE.. THUS CAUSING LABOR CHARGES OF 100.00+ FOR REPAIRS. *JB

CONSUMER CONTACTED THE DEALER, IN REFERENCE TO RECALL NUMBER 00V388000/ MANUFACTURER'S RECALL NUMBER 2000110004 CONCERNING AIR BAG FAILURE. VEHICLE WAS AT DEALER FOR TWO DAYS, PARTS WERE NOT AVAILABLE TO CORRECT PROBLEM. *AK THE CONSUMER BELIEVES THE DEALER'S FAILURE TO DO THE RECALL JOB ON TIME WAS BECAUSE THE SERVICE WAS FREE OF CHARGE. *YH

THE SIDE IMPACT AIR BAG DEPLOYED BY ITSELF WITHOUT ANY PHYSICAL IMPACT TO THE VEHICLE. MERCEDES SPECIALISTS HAVE EVALUATED THE CAR AND CAN'T DETERMINE THE CAUSE OF THE DEPLOYMENT. THEY HAVE OFFERED TO FIX IT FOR FREE IN RETURN FOR A BLANKET RELEASE FROM ALL LIABILITY "PAST" "PRESENT" AND "FUTURE" FAILURES OF ANY AND ALL, DEFECTS WITH THE CAR.

MY MB E300D'S ENGINE WILL CUT OFF FOR NO APPARENT REASON. IT STARTED GRADUALLY JUST CUTTING OFF WHILE SITTING AT AN INTERSECTION OR WHILE SLOWING TO A STOP. FEELING IT WAS ANYTHING FROM FUEL TO COMPUTER PROBLEMS I TOOK IT TO THE SHOP ON SEVERAL OCCASIONS. THEY ADVISED THEY COULD NOT FIND THE PROBLEM AND WANTED TO START REPLACING PARTS LIKE RELAYS. THE PROBLEM CAME TO A HEAD WHILE MY WIFE WAS ACCELERATING ON AN INTERSTATE RAMP INTO TRAFFIC RUNNING 70MPH. THE CAR CUT OFF CAUSING NEAR CATASTROPHIC ACCIDENTS. THIS IS OF COURSE UNACCEPTABLE. MERCEDES IS ACTING LIKE THIS IS NOT A BIG PROBLEM. UPON SEARCHING THE WEB, I FOUND THAT THIS IS A COMMON PROBLEM -"CUTTING OFF FOR NO APPARENT REASON" AND SO FAR THIS AGENCY SEEMS TO HAVE NOT DONE MUCH TO FORCE MERCEDES TO CORRECT THIS EXTREMELY HAZARDOUS CONDITION. I CAN NOT KEEP DRIVING THE CAR UNTIL SOMETHING BREAKS BAD ENOUGH FOR MERCEDES TO FIND IT. THE WIRING HARNESS IS THE KNOWN CULPRIT THOUGH MERCEDES WON'T ADMIT IT. *TR

ALTERNATOR.

THE SEAT TRACK FOR THE CAR CONTINUES TO BE DEFECTIVE. CAR SEAT "ROCKS" EXCESSIVELY - CAUSING SIGNIFICANT DISTRACTION IN HEAVY/EMERGENCY BRAKING. THE FRONT SEAT TRACK WAS REPLACED ONCE UNDER WARRANTY. THIS IS A FREQUENT PROBLEM WITH THIS MODEL CAR (1996-2003). MANUFACTURER SHOULD BE ASKED TO REPLACE OR REPAIR THE SEAT TRACKS TO ALLOW DRIVERS TO MAINTAIN CONTROL IN CRITICAL SITUATIONS.

TL*THE CONTACT OWNS A 2003 MERCEDES BENZ E420. THE CONTACT WAS DRIVING APPROXIMATELY 35 MPH IN LIGHTLY DRIZZLED WEATHER CONDITIONS. THERE WAS A LOSS OF STEERING CONTROL. THE DRIVER EXPERIENCED DIFFICULTY IN TURNING THE STEERING WHEEL. SUDDENLY, PRESSURE WAS APPLIED TO THE BRAKE PEDAL AND THE VEHICLE FAILED TO SLOW DOWN. THE VEHICLE CRASHED INTO A UTILITY POLE. THE POLICE WAS CALLED TO THE SCENE. THE DRIVER SUSTAINED MINOR INJURIES. THE VEHICLE WAS TOWED TO THE RESIDENCE. THE CONTACT STATED THE FAILURE WAS RELATED TO THE ANTI-LOCK BRAKE VACUUM BOOSTER SYSTEM. THE INSURANCE COMPANY INSPECTED THE VEHICLE. THE CAUSE OF FAILURE WAS NOT DETERMINED. THE FAILURE MILEAGE WAS 80,000.

MY CAR IS PRESENTLY IN THE SHOP FOR THE THIRD TIME WITH A MAJOR FUEL LEAK. EACH TIME HAS BEEN FOR A DIFFERENT LEAK. THE REPAIRS HAVE NOT BEEN DONE BY A MERCEDES HOWEVER REPLACEMENT PART HAVE BEEN PURCHASE FROM MERCEDES AND MY REPAIRER HAS BEEN TOLD THAT DIESEL LEAKS ARE NOT UNCOMMON IN THESE MODELS. THIS IS MY THIRD MERCEDES DIESEL AND THIS IS THE FIRST TIME I HAVE EVER HAD THIS PROBLEM. CERTAINLY THIS SEEMS TO BE TO BE A FIRE HAZARD. DT

ENGINE STALLED WHILE DRIVING. VEHICLE WAS TOWED TO DEALER. TIMING CHAIN HAD BROKEN, ENGINE NEEDED TO BE REPLACED.*AK CONSUMER STATES THAT THE STEERING AND BRAKES WERE LOST WHEN THE TIMING CHAIN BROKE. *SLC