2018 Mercedes-Benz E43 AMG

Mercedes AMG wheels crack under normal driving conditions.

NHTSA ID

11566148

Incident

Jan 17, 2024

I BOUGHT A 2018 MERCEDES BENZ E43 ABOUT A YEAR AGO WITH APPROXIMATELY 9,000 MILES. TODAY THE VEHICLE HAS APPROXIMATELY 22,000 MILES. IN THOSE 13,000 AND ABOUT ONE YEAR OF USE THE VEHICLE HAS DAMAGED THREE FRONT WHEELS AND FOUR FRONT TIRES. THE FIRST WHEEL HAD A 1.5' TRANSVERSE CRACK ALONG THE INNER RIM LIP AND WAS NOTICED BY ME ONLY 1,000 MILES OR LESS AFTER THE VEHICLE WAS PURCHASED. THIS NECESSITATED THE REPLACEMENT OF THE RIM AND THE REPLACEMENT OF THE TWO FRONT TIRES. THE SECOND WHEEL THAT WAS DAMAGED HAD A 6'-7' AND POSSIBLY LONGER LONGITUDINAL CRACK (SEE PHOTOS) ALONG THE INNER LIP THAT INDICATES THAT THE RIM FAILED STRUCTURALLY AND ALMOST CATASTROPHICALLY. THIS PARTICULAR FRONT RIGHT RIM WAS REPLACED ALONG WITH THE TIRE THAT WAS ALSO DAMAGED ON OCTOBER 10, 2020. TWO WEEKS LATER THE SAME WHEEL / TIRE ASSEMBLY WAS DAMAGED AGAIN. THIS TIME THE RIM WAS BENT AND UNSAFE TO DRIVE ON. THIS VEHICLE UNDER TYPICAL AND CONSERVATIVE DRIVING CONDITIONS AT APPROXIMATELY 30 MPH WITH THE SUSPENSION SET ON 'COMFORT' HAS DAMAGED THREE FRONT WHEELS AND FOUR FRONT TIRES. AS A RESULT OF THESE REPEATED AND CONTINUAL FAILURES OF THE FRONT WHEEL / TIRE ASSEMBLIES IT HAS BECOME RATHER CLEAR THAT THESE 20' DIAMETER WHEELS FAIL STRUCTURALLY BECAUSE THEY ARE MARGINAL IN TERMS OF YIELD STRENGTH AND HAVE ZERO ROAD HAZARD IMPACT RESISTANCE BUILT INTO THEM. THIS DEFECT MAKES THESE WHEEL / TIRE ASSEMBLIES AND THE ENTIRE VEHICLE VERY UNSAFE TO OPERATE BECAUSE A CATASTROPHIC WHEEL / TIRE ASSEMBLY FAILURE CAN OCCUR AT ANY TIME. AN INVESTIGATION OF THIS SAFETY ISSUE IS MANDATORY. THE CONFIGURATION AND USE OF 20' WHEELS WITH LOW-PROFILE RUN-PLAT PIRELLI TIRES ON THE 2018 E43 IS HIGHLY DEFECTIVE BECAUSE IT CAN CAUSE CATASTROPHIC WHEEL / TIRE ASSEMBLY FAILURE, LOSS OF VEHICLE CONTROL AND LOSS OF LIFE.

NHTSA ID

11372796

Incident

Oct 10, 2020

Mileage

22,000 mi

I BOUGHT THIS 2018 VEHICLE WITH 9,000 MILES. I NOTICED AFTER COUPLE WEEKS THAT THE VEHICLE WAS LEAKING AIR FROM THE LEFT FRONT TIRE. AT THAT POINT THE CAR LESS THAN 10,000 MILES. I FOUND THAT THE VEHICLE FRONT LEFT ALLOY WHEEL HAD DEVELOPED A 1.5" LONG CRACK AT THE INSIDE LIP OF THE WHEEL AND IT WAS LEAKING AIR FROM THERE. I TOOK THE VEHICLE BACK TO THE DEALER AND ASKED THEM TO INSTALL A NEW RIM AT NO COST TO ME. THEY REFUSED TO DO THAT BUT THEY SAID THAT THEY WOULD REPAIR THE RIM (WELD IT) AND THAT IT WOULD BE AS GOOD AS NEW. TODAY, ON 04/17/2020 I TOOK THE CAR TO REPLACE THE TWO FRONT TIRES BECAUSE THEY WERE WORN AND NEEDED REPLACEMENT AT LESS THAN 16,000 MILES. WHEN THE TIRE SHOP TECHNICIAN PUT THE TIRE WITH THE REPAIRED RIM ON THE BALANCE MACHINE HE DISCOVERED THAT THIS ALLOY RIM WAS BENT OUT OF SHAPE AND WAS UNSAFE TO DRIVE ON. I AM A PH.D. IN MECHANICAL / AEROSPACE ENGINEERING AND GIVEN MY EXPERIENCE WITH THIS VEHICLE, I AM CONFIDENT THAT THE FRONT RIMS OF THIS VEHICLE ARE NOT STRUCTURALLY SOUND BECAUSE THEY CANNOT SUPPORT THE LOADS THEY ARE SUBJECTED TO UNDER NORMAL DRIVING CONDITIONS, THEY SLIGHTLY DEFORM AS A RESULT OF THE CORNERING LOADS THEY ARE SUBJECTED AND CRACK AT THE INSIDE LIP WHERE THE WHEEL HAS LESS STRUCTURAL SUPPORT. LARGER CORNERING LOADS ARE USUALLY APPLIED TO THE LEFT FRONT WHEEL AND THIS IS WHY MY LEFT FRONT WHEEL FAILED AT LESS THAN 10,000 MILES. THE LOADS APPLIED TO FRONT WHEELS ARE EXACERBATED BY THE FACT THAT THE VEHICLE IS EQUIPPED WITH STIFF RUN FLAT TIRES AND A STIFF SUSPENSION THAT DOES NOT ABSORB CORNERING LOADS BUT DELIVERS THEM RIGHT ONTO THE RIM, WHICH IS NOT STRUCTURALLY SOUND AND UNABLE TO TAKE THESE CORNERING LOADS, DEFORMS AND CRACKS AT THE INSIDE LIP. I ASK YOU TO PLEASE INITIATE AN INVESTIGATION OF THIS RATHER UNSAFE CONDITION THAT CAN RESULT IN COMPLETE LEFT FRONT (OR RIGHT) RIM FAILURE AND LOSS OF LIFE.

NHTSA ID

11321457

Incident

Apr 17, 2020

Mileage

10,000 mi

I BOUGHT THIS VEHICLE RECENTLY WITH 9,000 MILES IN. AFTER I TOOK THE VEHICLE HOME, I REALIZED THAT THE FRONT LEFT TIRE WAS SLOWLY LEAKING AIR. I TOOK IT TO A LOCAL TIRE SHOP AND ASK THEM TO REMOVE THE TIRE FROM THE VEHICLE AND PUT IT IN WATER BATH TO SEE WHERE IT WAS LEAKING AIR FROM BECAUSE I COULD NOT FIND A NAIL OR OTHER ROAD HAZARD ON THE TIRE. IT TURNS OUT THE ALLOY RIM OF THIS AMG E43 MERCEDES BENZ HAD A 1.5' LONG CRACK AT THE INSIDE LIP OF THE RIM AND IT WAS LEAKING AIR FROM THERE. I TOOK THE VEHICLE IMMEDIATELY TO THE DEALER AND I ASKED THEM TO REPLACE THIS RIM AT NO COST SINCE I JUST HAD PURCHASED THIS EXPENSIVE CAR. THEY TOLD ME THAT THEY WOULD NOT PAY FOR A NEW RIM BUT THAT THEY WOULD WELD IT AT NO COST AND IT WOULD BE AS GOOD AS NEW. I LET THEM WELD IT THEREFORE. TODAY, ON 4/17/2020 I TOOK THE CAR TO THE TIRE SHOP TO CHANGE THE FRONT TIRES BECAUSE THEY WERE WORN. THE FRONT TIRES WERE SHOT AT 16,000 MILES. WHEN THE TIRE SHOP PUT THE WELDED RIM ON THE BALANCE MACHINE AFTER INSTALLING THE NEW TIRE, THEY TOLD ME THAT THE RIM WAS BENT WHERE IT WAS WELDED. THE TIRE SHOP EXPLAINED THAT THIS RIM WAS UNSAFE TO DRIVE ON. I WENT BACK TO THE DEALER AND I ASKED THEM TO REPLACE THE RIM THAT THEY TOLD ME THAT THEY FIXED AND NOW FOUND TO BE BENT. THEY TOLD ME THAT 'THEY GET MANY MERCEDES RIMS THAT ARE CRACKED AND BENT' AND REFUSED TO REPLACE THE RIM. THE RIM IS UNSAFE TO DRIVE ON. IT WAS NOT DAMAGED BY A POTHOLE BUT IT CRACKED AT THE INSIDE LIP BECAUSE THESE RIMS ARE USED WITH STIFF LOW PROFILE RUN FLAT TIRES AND STIFF SUSPENSIONS AND ARE NOT DESIGNED TO TAKE THE LOADS THAT THEY ARE SUBJECTED TO UNDER NORMAL DRIVING CONDITIONS. I AM A PH.D. IN MECHANICAL / AEROSPACE ENGINEERING AND I ASSURE YOU THAT THESE RIMS ARE NOT STRUCTURALLY SOUND, ARE THEREFORE UNSAFE AND MUST BE RECALLED BECAUSE THE STRUCTURAL FAILURE OF THESE RIMS IS AN IMPORTANT SAFETY ISSUE.

NHTSA ID

11321451

Incident

Apr 17, 2020

Mileage

10,000 mi

Tailgate opens unintentionally. Accidental or unnoticed activation of the button to open the tailgate on the vehicle key. E.g. when stored in trouser pocket, handbag etc. Remedy As of the 6th generation, the vehicle key can be recoded so that the tailgate no longer opens as a result of a long press on the button, but by double-clicking on the button instead. The recoding can be carried out as follows: 1. Add AO code O19 in VeDoc (O as in the letter "O" for Oscar, not the number "0"/zero) 2. EZS N73: Perform SCN coding 3. Deactivate the vehicle key (a successful deactivation is indicated by the LED lighting up 2x briefly and then 1x for a long period). 4. Place the vehicle key on the key symbol in the storage compartment and then switch on the ignition. All other vehicle keys must be outside of the vehicle when doing this! Perform steps 3 and 4 successively for all vehicle keys. Notes: 6th, 7th and 8th generation keys can be deactivated as follows: Up to modification year 22/1, by double-clicking on the locking button

The radio station favorites list is no longer present after bus idle Saving process during download Perform software update in control unit HU6 in the head unit (A26/17) to version E871.1 (A 247 904 53 00).

Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz, has determined that in certain MY 2017-2021 C-Class, CLA, CLS, E-Class, GLC, GLE, GLS, AMG GT, S-Class, SL, and SLC (205, 117, 257, 213/238, 253, 166/292, 190/290,217/222, 231, 172) vehicles, the software of the communication module does not correspond with the latest series production configuration. This free of charge update includes quality-enhancing optimizations for the communication module to improve the system stability and better availability of the Mercedes me services. The update is downloaded and installed in the background. This process takes approx. 15 minutes. During the installation, the system can be used without restrictions. The new software will be active after the vehicle has been switched off. MBUSA will conduct an OTA service campaign. Remote software updates are automatically downloaded and installed in the customer’s vehicle free of charge without an additional workshop visit via the data link of the communication module. All customers will be mailed a letter informing them of this software update.

Crease formation on genuine leather seat covers in vehicles with low mileage • Objects left on the seats for extended periods of time (pressure marks). • Objects wedged between the seat backrest and seat cushion (e.g. seat belt buckle). • Light initial creases due to vehicle handling. • Light creases in the outer covers originating from the production process (missing finish). Heat treatment of the seat covers using heat gun and plastic wedge. Be very careful to not overheat the seat material!

The "SOS nonfunctional" message appears sporadically in the instrument cluster of the vehicle. The fault code B129C00 is stored in the control unit log. The message occurs in particular after the vehicle has been non-operational for an extended period of time; the message then disappears of its own accord after a few minutes. No functional limitation to the emergency call system is to be expected. Software error in N112/9 control unit for telematics services (HERMES). Software update for control unit N112/9 - Control unit for telematics services (HERMES) to software release E522.8. If, against expectations, the erroneous display of the message in the instrument cluster continues to occur following the update, please create a TIPS case.

In our continuing efforts to assure the proper performance of Mercedes-Benz products and to enhance the satisfaction of our customers, Mercedes-Benz USA (“MBUSA”) is extending the coverage for the intake line assembly on your vehicle from the original New Vehicle Limited Warranty of 4 years / 50,000 miles to 15 years / 150,000 miles (whichever occurs first), and applies to the vehicle regardless of ownership. Why the warranty extension? On certain Model Year 2015 - 2020 C/E/GLC/SLC and SLK vehicles, under certain circumstances, the partial-load ventilation valve (a part of the intake line assembly) may not work as intended, resulting in the illumination of the check engine Malfunction Indicator Lamp (‘MIL’). A faulty partial-load ventilation valve might also increase exhaust gas emission. . Any repairs under this warranty extension must be performed by an authorized Mercedes-Benz dealership. • If your preferred authorized Mercedes-Benz dealership performs a diagnosis and confirms that your vehicle has the issue, the repair will be performed at no cost to you. • This extended warranty does not apply to any other components or conditions beyond the ones mentioned above, and standard warranty terms apply, including the exclusions with respect to extra expenses, as identified in the Service and Warranty Information booklet. We hope you are enjoying your Mercedes-Benz vehicle and we apologize for any inconvenience this may have caused.