2023 Mercedes-Benz EQE SUV 350+

I am filing a safety complaint regarding my 2023 Mercedes-Benz EQE 350+, which has repeatedly shut down while driving, causing loss of power and reduced braking assistance. This defect has occurred at least five (5) times since I leased the vehicle and has not been corrected despite multiple repair attempts by Mercedes-Benz dealerships. The most serious incident occurred on December 30, 2025, when the vehicle shut down while I was actively driving. The dashboard displayed multiple warning messages including “Towing not permitted – see operator’s manual – malfunction.” As the vehicle powered down, braking assistance was reduced. I narrowly avoided colliding with the vehicle in front of me, and the vehicle behind me nearly struck my car. This was not an isolated incident. Similar shutdowns and malfunctions occurred on: •November 12, 2025 •March 27, 2024 •January 20, 2024 •November 28, 2023 (initial error documented while the vehicle was already being serviced at a Mercedes-Benz dealership) Each time, the vehicle was taken to an authorized Mercedes-Benz dealership. Service records repeatedly state the issue was “fixed” or that “no fault codes were found.” Despite these assurances, the defect continues to occur. I have video evidence of the malfunctions and multiple repair orders documenting repeated unsuccessful repair attempts. The dealership did not offer towing, and I was forced to wait hours or days for the vehicle to regain functionality before driving it to the dealership, which itself posed a safety risk. This vehicle is unsafe to operate. A vehicle that shuts down while driving with loss of braking assistance presents a serious risk of injury or death. Mercedes-Benz has been unable or unwilling to correct this safety defect.

NHTSA ID

11709572

Incident

Dec 30, 2025

Complaint When switching the front passenger display on and off, sporadic images may be shown that are similar to stains on the display. This complaint need not be a permanent one, it may disappear again on its own. Attachments 1648459315482 (1).jpg 1648459315528.jpg Cause Implausible video transfer from head unit during start and switch‑off sequence. These images (artifacts) are of a purely cosmetic nature only and they do not impair the function. Remedy Software update of MBUX (A26/17) to software release E316.5 or higher.

Complaint When switching the front passenger display on and off, sporadic images may be shown that are similar to stains on the display. This complaint need not be a permanent one, it may disappear again on its own. Cause Implausible video transfer from head unit during start and switch‑off sequence. These images (artifacts) are of a purely cosmetic nature only and they do not impair the function. Remedy Software update of MBUX (A26/17) to software release E316.5 or higher.

Issue A software update will be performed that provides enhancements to the robustness and system stability of the communication module. The update is free of charge and runs in the background, which takes about 8 minutes to install. During this time, the vehicle can be driven without any restrictions, and the new software will be active with the next ignition cycle. Remedy MBUSA will conduct an OTA service campaign. Remote software updates are automatically downloaded and installed in the customer’s vehicle free of charge and do not require a dealer visit.

Complaint Slight creaking noises when steering. Cause Noises may come from one or more sleeves of the horn contact plate. Remedy Remove the horn contact plate and check the sleeves for noise; see attached video. If necessary, apply lubricant to the sleeves.

A software update will be performed that provides enhancements to the robustness and system stability of the communication module. The update is free of charge and runs in the background, which takes about 8 minutes to install. During this time, the vehicle can be driven without any restrictions, and the new software will be active with the next ignition cycle. Remedy MBUSA will conduct an OTA service campaign. Remote software updates are automatically downloaded and installed in the customer’s vehicle free of charge and do not require a dealer visit.

Complaint Repeat workshop visit for vehicle vibration while braking from 60MPH. NOTE: Although the symptom is similar to a tire or wheel vibration, it is usually readily noticeable that it is distinctly different if it happens at all times or only while braking. Cause Although the cause of the vibration is most likely due to excessive lateral runout on the rotor or hub/wheel bearing, the system as a whole needs to be checked for other possible contributors. 1. Prior collision damage. 2. Excessive vehicle sitting times without rotating components. 3. Wheel bearing/hub lateral runout. 4. Wheel mating interface has been overtightened (did not follow WIS torque procedures). 5. Mating interfaces have been excessively modified (painted, gouged, bent, etc...). Remedy Read through the entire attached worksheet prior to performing. After performing, please review the final page and perform work accordingly. NOTE: This document is not pre‑authorization or otherwise dealing with warranty. This is intended for diagnostic purposes only. If there are any questions on how to proceed OR The work sheet has been performed and the vehicle has returned with the same concern. Please perform the measurements as seen in the worksheet again and open a TIPS case to the Body, Chassis, and Entertainment team.