I am filing a safety complaint regarding my 2023 Mercedes-Benz EQE 350+, which has repeatedly shut down while driving, causing loss of power and reduced braking assistance. This defect has occurred at least five (5) times since I leased the vehicle and has not been corrected despite multiple repair attempts by Mercedes-Benz dealerships. The most serious incident occurred on December 30, 2025, when the vehicle shut down while I was actively driving. The dashboard displayed multiple warning messages including “Towing not permitted – see operator’s manual – malfunction.” As the vehicle powered down, braking assistance was reduced. I narrowly avoided colliding with the vehicle in front of me, and the vehicle behind me nearly struck my car. This was not an isolated incident. Similar shutdowns and malfunctions occurred on: •November 12, 2025 •March 27, 2024 •January 20, 2024 •November 28, 2023 (initial error documented while the vehicle was already being serviced at a Mercedes-Benz dealership) Each time, the vehicle was taken to an authorized Mercedes-Benz dealership. Service records repeatedly state the issue was “fixed” or that “no fault codes were found.” Despite these assurances, the defect continues to occur. I have video evidence of the malfunctions and multiple repair orders documenting repeated unsuccessful repair attempts. The dealership did not offer towing, and I was forced to wait hours or days for the vehicle to regain functionality before driving it to the dealership, which itself posed a safety risk. This vehicle is unsafe to operate. A vehicle that shuts down while driving with loss of braking assistance presents a serious risk of injury or death. Mercedes-Benz has been unable or unwilling to correct this safety defect.
- NHTSA ID
- 11709572
- Incident
- Dec 30, 2025