2023 Mercedes-Benz EQS 580 Problems
Owner-reported complaints filed with NHTSA, grouped by component
Data refreshed
What this page shows
Everything below is an owner-reported complaint submitted to NHTSA about the 2023 Mercedes-Benz EQS 580, grouped by the component NHTSA recorded on the report. These are not confirmed defects, and they are not recalls. NHTSA does not verify most reports before publishing them, and a category with more reports in it is not evidence that a part is defective.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Reports by component
Ranked by how many owner reports name each component category
- Driver assistance758.3%
- Brakes216.7%
- Electrical18.3%
- Seat belts18.3%
- Visibility18.3%
Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.
Each component in detail
What the reports in each category say, in the owners' own words
Driver assistance
Reports naming forward-collision avoidance, lane keeping, back-over prevention, cruise control and related electronic driver-assistance systems.
From owner reports, verbatim
Emergency braking system and violent seat belt retraction activated in error with no other vehicle in front of on my car . As I have vertigo and a pacemaker the seat belt retraction snapped my head forward in tightening my body but not my head resulting in severe head movement causing extreme dizziness. Also the rapid seat belt retraction place strong pressure on my pacemaker
Description of Incident: While attempting to reverse out of my driveway, I experienced a catastrophic and life-threatening malfunction with my vehicle. I was in reverse gear when the car came to an abrupt, extremely forceful stop, which caused the vehicle to jerk violently forward. This sudden and unprovoked halt put me and my passenger at risk of serious injury. My foot was on the brake the entire time. As the car stopped so unexpectedly, I shifted into Drive in an attempt to inch forward. However, despite my foot remaining firmly on the brake, the car accelerated at full power, without warning, and with no input from me to do so. The car then drove directly into the foundation of my house, causing significant damage. Despite applying constant pressure to the brake, the vehicle failed to stop or respond. This malfunction resulted in the destruction of my home’s foundation and caused bodily injury to both me and my passenger. This was a life-threatening event and could have resulted in severe harm or death to anyone nearby. The car’s acceleration while my foot was still on the brake indicates a severe safety risk and defect in the vehicle’s systems, which also places others at risk.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Brakes
Reports naming service brakes, the antilock braking system, brake hoses, master cylinders or the parking brake.
From owner reports, verbatim
Emergency braking system and violent seat belt retraction activated in error with no other vehicle in front of on my car . As I have vertigo and a pacemaker the seat belt retraction snapped my head forward in tightening my body but not my head resulting in severe head movement causing extreme dizziness. Also the rapid seat belt retraction place strong pressure on my pacemaker
Description of Incident: While attempting to reverse out of my driveway, I experienced a catastrophic and life-threatening malfunction with my vehicle. I was in reverse gear when the car came to an abrupt, extremely forceful stop, which caused the vehicle to jerk violently forward. This sudden and unprovoked halt put me and my passenger at risk of serious injury. My foot was on the brake the entire time. As the car stopped so unexpectedly, I shifted into Drive in an attempt to inch forward. However, despite my foot remaining firmly on the brake, the car accelerated at full power, without warning, and with no input from me to do so. The car then drove directly into the foundation of my house, causing significant damage. Despite applying constant pressure to the brake, the vehicle failed to stop or respond. This malfunction resulted in the destruction of my home’s foundation and caused bodily injury to both me and my passenger. This was a life-threatening event and could have resulted in severe harm or death to anyone nearby. The car’s acceleration while my foot was still on the brake indicates a severe safety risk and defect in the vehicle’s systems, which also places others at risk.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Electrical
Reports naming the electrical system — wiring, battery, charging, control modules, infotainment and electrical accessories.
From owner reports, verbatim
when I was driving on freeway at 40-50 miles/hour with my daughter I started getting messages " Risk of vehicle rolling away" "Active Emergency Stop Assist currently unavailable" " Service required do not change transmission position". I got scared and moved to side safety lane in heavy running traffic. Car stopped and I tried to restart the car but car will not start at all and was getting all those messages. The car has been with the mercedes dealership from last 15 days and Initially after 5 days they mentioned that car needs software udpate and after another week they mentioned car needs replacement of Power Electronics Module.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Seat belts
Reports naming seat belts, buckles, retractors and pretensioners.
From owner reports, verbatim
Emergency braking system and violent seat belt retraction activated in error with no other vehicle in front of on my car . As I have vertigo and a pacemaker the seat belt retraction snapped my head forward in tightening my body but not my head resulting in severe head movement causing extreme dizziness. Also the rapid seat belt retraction place strong pressure on my pacemaker
Too few reports in this category for a page of its own — they appear in the full complaint list.
Visibility
Reports naming windshields, glass, wipers, defrosters and mirrors.
From owner reports, verbatim
Severe safety issue involving my 2023 Mercedes. On [XXX] around 2pm, I experienced a terrifying incident while driving northbound on [XXX]. At approximately 59 mph, with clear weather and no vehicles nearby, a loud blast suddenly erupted from my vehicle, a sound similar to a shotgun blast or fireworks. I was in shock and initially unsure of what had occurred, as there were no cars around me, and my vehicle continued to operate normally. I looked up to see that the sunroof glass had inexplicably exploded. The sunroof blind was closed, and all windows were shut during the incident. I had been driving for about 20 minutes when this occurred. Remarkably, there was no glass inside the car; around 90% of the sunroof glass simply vanished. Fortunately, the sunroof blind was closed, which likely prevented severe injury to me or potential passengers. There were no cracks, chips, or issues with the sunroof before this incident. I now sometimes experience aftershocks whenever I encounter a pothole or any sudden jolt while driving. Given the severity and randomness of this occurrence, I am gravely concerned about the potential risk this defect poses to other drivers and their passengers. -The sunroof glass is available for inspection upon request. -The sudden explosion of the sunroof put my safety at risk, as the loud noise and unexpected nature of the event caused significant shock. If the sunroof blind had been open, glass shards could have injured me or any passengers. - The vehicle has been inspected by the manufacturer; they are not willing to correct the issue. -There were no warning lamps, messages, or other symptoms of the problem prior to the failure. The incident occurred without any prior indication or warning. I urge the NHTSA to investigate this matter promptly to ensure the safety of all motorists. Such an explosive failure of a vehicle component while driving is not only alarming but could have catastrophic INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Too few reports in this category for a page of its own — they appear in the full complaint list.
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Elsewhere on this vehicle
Data sources
- NHTSA Office of Defects Investigation — owner-reported complaints and the components recorded on them
Data on this page last refreshed .