2011 Mercedes-Benz GL350 Owner Complaints

- The hard brake lines from the going to the rear axle ruptured during light braking. The corroded sections have been removed and are available. - I had no indication of a problem until I went to stop the vehicle. I was able to slow the vehicle down but could not keep it from moving forward with out being in neutral. Had there been another car in front of me or in traffic, I would not of been able to stop. - The problem cannot be reproduced by a dealer, since the corroded and ruptured section of the lines had to be replaced. There has been no inspection of the issue since no accident occurred. - No warning lamps or any indication of a problem until the brake pedal was applied. Pedal was firm then suddenly went to the floor (repeatedly). Only until all the fluid drained from the reservoir did the "brake" light come on.

NHTSA ID

11650259

Incident

Mar 21, 2025

The contact owns a 2011 Mercedes-Benz GL350. The contact received notification of NHTSA Campaign Number: 22V315000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ID

11630391

Incident

Dec 12, 2024

Brakes pipe lines

NHTSA ID

11543894

Incident

Aug 31, 2023

The contact owns a 2011 Mercedes-Benz GL350. The contact stated that the dealer had previously serviced the vehicle under an unknown diesel emission recall; however, the failure occurred after the recall repair was performed with the check engine warning light illuminated. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power with the check engine and ABS warning lights illuminated. The vehicle was towed to the dealer, and the ignition switch was replaced; however, the failure recurred. The dealer determined that the engine compartment fuse box needed to be replaced. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 60,001.

NHTSA ID

11512780

Incident

Mar 6, 2023

Mileage

60,001 mi

Malfunction with the air suspension. The vehicle is currently lowered and will not rise which is causing the tires to sit in a bent position and a horrible ride. The tires appear that they will detach from vehicle which is a safety risk for myself and others. After repairs from someone who presented themselves as a certified Mercedes’ mechanic, the issues still exist. The problems first existed about a year and a half ago, about 6 months after purchasing. I am making payments on a vehicle I am unable to safely drive or use for travel with my family. This should be a recall due to several vehicles jus in my area with same issues.

NHTSA ID

11474695

Incident

Mar 27, 2020

The contact owns a 2011 Mercedes-Benz GL350. The contact stated while driving 20 MPH, the brake pedal was depressed but failed to respond and went all the way to the floorboard. The contact then pumped the brake pedal until the vehicle responded. However, there was 20-foot stopping distance delay. The warning message "Brake Fluid Low" was displayed. The contact veered to the side of the road. The contact then noticed a trail of brake fluid on the ground. The contact was able to refill the brake fluid reservoir. The vehicle was taken to an independent mechanic where the brake fit knots, the brake fitting union, and brake fluid line were repaired. The dealer was not notified of the failure. The contact later received notification of NHTSA Campaign Number: 22V315000 (Service Brakes, Hydraulic). The manufacturer was notified of the failure but provided no assistance. The failure mileage was approximately 129,748.

NHTSA ID

11464858

Incident

Dec 16, 2021

Mileage

129,748 mi

The contact owns a 2011 Mercedes-Benz GL350. The contact stated that while driving at approximately 25 MPH, the check engine warning light illuminated continuously. The vehicle was not taken to the dealer. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 130,000.

NHTSA ID

11446102

Incident

Dec 29, 2021

Mileage

130,000 mi

The contact owns a 2011 Mercedes-Benz GL350. The contact stated that while driving at 20 MPH, the accelerator pedal was depressed but failed to respond, causing the vehicle to decelerate. The check engine warning light illuminated. The contact continued to drive the vehicle. The vehicle was taken to the dealer who diagnosed that the exhaust valve pressure sensor and catalytic converter had failed and needed to be replaced. The contact stated that the dealer informed her that the failure was related to an unknown recall that would be issued in the 4th quarter of 2021. The dealer also advised the contact to continue to drive the vehicle in the meantime. The contact stated that the failure had reoccurred several times while driving and the vehicle had been jerking each time it was about to come to a complete stop. The vehicle was not repaired. The manufacturer was made aware of the failure but did not provide any assistance. The failure mileage was approximately 117,000.

NHTSA ID

11442594

Incident

Aug 5, 2021

Mileage

117,000 mi

GOT THIS RECALL ISSUED 3 YEARS AGO,THE INFAMOUS TAKATA AIRBAG.CALLED THE DEALERS AROUND AGAIN AND AGAIN,THEY ARE SAYING NO PARTS AVAILABLE .ALWAYS THEY SAY IT S GONNA BE SOMEDAY IN THE NEAR FUTURE,NO SPECIFIC TIME OR DATES.DUE TO THE VITAL NATURE OF THIS ISSUE I CANT ACCEPT THEIR CANDOR AND LACK OF INTEREST .PLEASE CHECK AND ADVICE OF MY CONSUMER MODE TO ADDRESS THIS ISSUE.THANK YOU

NHTSA ID

11185523

Incident

Mar 1, 2016

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ GL350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. RAY CATENA OF FREEHOLD MERCEDES-BENZ (4380 ROUTE 9 SOUTH, FREEHOLD, NJ 07728, 732-339-6800) STATED THAT THE PART WAS UNAVAILABLE. THERE WAS NO MENTION OF A LOANER VEHICLE OPTION FROM THE DEALER. THE MANUFACTURER WAS CONTACTED. THE CONTACT WAS NOT EXPERIENCING A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *JS

NHTSA ID

11139300

Incident

Feb 9, 2016

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ GL350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE RECALL REPAIR WERE UNAVAILABLE. THE DEALER AND THE MANUFACTURER WERE NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ID

11104123

Incident

Jun 22, 2018

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ GL350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS). THE CONTACT CALLED MERCEDES-BENZ OF TYSONS CORNER AT 703-442-8200 (8545 LEESBURG PIKE, VIENNA, VA 22182) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ID

11089877

Incident

Feb 9, 2016

TAKATA RECALL

NHTSA ID

11042737

Incident

Mar 30, 2011

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ GL350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF VIRGINIA BEACH (4949 VIRGINIA BEACH BLVD, VIRGINIA BEACH, VA) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ID

11041885

Incident

Feb 11, 2016

GETTING MESSAGE " MALFUNCTIONING" AND COMPRESSOR COOLING DOWN EVEN THOUGH CHANGING FRONT STRUTS AND MAKING ROARING NOISE WHEN CAR IS IDLE, AND BURNT SMELL INSIDE CAR.

NHTSA ID

11040004

Incident

Oct 18, 2017

Mileage

79,255 mi

TAKATA RECALL, IT HAS BEEN OVER A YEAR AND A HALF SINCE WE'VE BEEN ADVISED OF THIS POTENTIALLY FATAL SITUATION REGARDING THE RECALL AND WE DON'T WANT TO DRIVE THE CAR BUT NEED IT. THIS IS TOO LONG TO WAIT.

NHTSA ID

11035658

Incident

Feb 1, 2016

TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ GL350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ID

10959994

Incident

Feb 11, 2017

I WAS ADVISED BY MERCEDES 6 MONTHS AGO THAT MY AIR BAG IS DEFECTIVE--OR PRONE TO HAZARD IN AN ACCIDENT. THEY SAID THERE IS NO REMEDY. I WANT THE AIRBAGS DEACTIVATED BUT MERCEDES REFUSES

NHTSA ID

10946805

Incident

Jan 17, 2017

Mileage

92,000 mi

HAD A OIL CHANGE BY MERCEDES DEALER PARK MY TRUCK FOR A FEW WEEKS WHEN I DROVE IT I HAD A OIL LEAK. I CALL MERCEDES TO REPORT IT MERCEDES HAD IT TOW IN .THEY SAY IT WAS A OIL COOLER LEAK I ONLY HAVE 48,000 MILES DON'T DRIVE IT ALL THE TIME. DIDN'T HAVE A LEAK UNTIL THE OIL CHANGE NOW THEY WANT ME TO PAY FOR IT.I HAD THE TRUCK PARK IN MY GARAGE OIL WAS ON THE FLOOR IN MY GARAGE I DO HAVE PICTURES OF OIL ON THE FLOOR IN MY GARAGE AND AROUND THE ENGINE WHERE OIL IS COMING FROM.

NHTSA ID

10945583

Incident

Oct 16, 2016

THE LEFT REAR PASSENGER SEAT BELT IS BROKEN. THE MECHANISM WILL NOT RETRACT. WHEN I SPOKE WITH THE MERCEDES DEALERSHIP THEY SAID THEY HAVE BEEN SEEING THIS PROBLEM, BUT THERE IS NOTHING THAT THEY CAN DO. THEY ONLY RESPOND TO RECALLS THAT NHTSA INITIATES. THEY WOULD NOT REPLACE THE BROKEN SEAT BELT FOR FREE, BECAUSE IT IS NOT UNDER WARRANTY ANYMORE EVEN THOUGH THE CAR ONLY HAS 37,000 MILES, BECAUSE IT IS 5 YEARS OLD, THE WARRANTY WAS 50,000 OR 4 YEARS, WHICHEVER CAME FIRST. WE PAID OVER $400 TO REPLACE THE SEATBELT BECAUSE THIS IS A DEFINITE SAFETY ISSUE THAT NEEDED TO BE ADDRESSED IMMEDIATELY. WE HAVE PICTURES AND THE ORIGINAL PART IN OUR POSSESSION. WE KNOW THIS IS A PROBLEM WITH THIS MODEL AND WE HOPE YOU CAN ISSUE A RECALL. THANK YOU.

NHTSA ID

10885227

Incident

Jun 10, 2016

Mileage

32,000 mi

HELLO. MY VEHICLE HAS EXPERIENCED TWO SEVERELY ELONGATED TIMING CHAINS IN 30,000 MILES OF DRIVING. TOTAL MILES ON THE VEHICLE ARE 114,000, AND THE VEHICLE IS A 2011. I HAVE BEEN ADVISED THAT IF THE TIMING CHAIN FAILS DURING DRIVING, IT WILL CAUSE AN ENGINE STALL, AND MAY POTENTIALLY CAUSE SEIZURE OF THE TRANSMISSION AND WHEELS, CAUSING A SEVERE SAFETY HAZARD. AT A COST OF APPROXIMATELY $8,000, THE TIMING CHAIN AND ALL RELATED TIMING COMPONENTS HAD BEEN REPLACED APPROXIMATELY 15 MONTHS AGO, AND NOW, THE PROBLEM HAS RECURRED. IN SPEAKING WITH OTHERS, THIS IS NOT AN ISOLATED INCIDENT; HOWEVER, RECURRENCE OF THE PROBLEM SUGGESTS TO ME THAT THERE IS AN INHERENT DEFECT IN THE ENGINE THAT CAUSES TIMING CHAINS TO FAIL.

NHTSA ID

10873758

Incident

Jun 2, 2016

OWN 2 MERCEDES GL350 AND E350. BOTH OF THEM ARE V6 DIESEL BLUETEC ENGINES AND BOTH HAVE LEAKING PROBLEM FROM OIL COOLER.

NHTSA ID

10824374

Incident

Dec 16, 2015

Mileage

35,000 mi

TL* THE CONTACT OWNS A 2011 MERCEDES BENZ GL350. THE CONTACT WAS DRIVING 25 MPH AND NOTICED AN ABNORMAL GRINDING NOISE AS THE POWER STEERING ASSIST FAILED. THE VEHICLE WAS TOWED TO A DEALER THE STEERING SYSTEM COLUMN WAS REPLACED HOWEVER, THE VEHICLE FAILURE LATER RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 31,000.

NHTSA ID

10557696

Incident

Jul 15, 2013

Mileage

31,000 mi