2017 Mercedes-Benz GLC 300 Airbags Problems

The contact owns a 2017 Mercedes-Benz GLC300. The contact stated while driving at an undisclosed speed, the messages "Driver’s Air Bag Malfunction - Service Required" and "Collision Prevention Assist Unavailable" were displayed. The vehicle was taken to an independent mechanic who diagnosed and determined that the air bag had malfunctioned. The vehicle was not repaired. The contact called the dealer, but the vehicle was not inspected or repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The failure mileage was approximately 130,000.

NHTSA ID

11715404

Incident

Nov 3, 2025

Mileage

130,000 mi

Vehicle has previous recalls done and still has the same issues with recall. Srs code no air bag will deploy. Dealer ship refused to service vehicle due to miscommunication and I'm driving a defective vehicle without an airbag which could lead to a bad accident waiting to happened. I will like to file a complaint against Mercedes of Richmond for refusing to service my vehicle without a defective air bag and the passenger seat bear latch doesn't retract properly. So I'm currently dealing with 2 huge safety hazard and was denied service due to a miscommunication with Steven Powers (service technician) at Mercedes of Richmond! I will like an investigation done.

NHTSA ID

11666296

Incident

Jun 10, 2025

No incident my vehicle has a front left malfunction service required light and issues with the passenger seatbelt not proper latching. Upon checking I notice my car had previous recalls done. It seems as if the same issues has come about. NHTSA: 18v177- seat belt not retracting properly. NHTSA: 17V627 is related to the steering column switch replacement of clock spring. So if me or a family member was to get into an accident no airbag will deploy! Huge safety hazard!

NHTSA ID

11664823

Incident

Mar 1, 2025

The contact owns a 2017 Mercedes-Benz GLC300. The contact stated that while driving on several occasions at various speeds, the front passenger’s side seat belt retractor failed to extend or retract as intended and became stuck. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. Additionally, the contact stated that on several occasions while started and running, the message “Service Soon” was displayed. The vehicle was taken to a dealer where it was diagnosed and determined that the clock spring needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 120,000.

NHTSA ID

11664416

Incident

Sep 15, 2024

Mileage

120,000 mi

TL* THE CONTACT OWNS A 2017 MERCEDES-BENZ GLC300. THE CONTACT STATED WHILE ATTEMPTING TO MAKE A U-TURN, SHE HEARD AN ABNORMAL SOUND. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE CONTACT STATED THE FOLLOWING DAY, SHE NOTICED THE STEERING WHEEL FEATURES INCLUDING THE HORN AND AIR BAG WERE INOPERABLE. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER HOFFMAN LEXUS (750 CONNECTICUT BLVD, EAST HARTFORD, CT 06108, (860) 525-3987) AND THE DEALER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER NEW COUNTRY MERCEDES-BENZ (1 WESTON ST, HARTFORD, CT 06120, (860) 278-2000) WHERE IT WAS DIAGNOSED WITH NEEDING THE CLOCK SPRING TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED AS OF YET. THE MANUFACTURER HAD NOT BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.

NHTSA ID

11395556

Incident

Jan 23, 2021

Mileage

60,000 mi

TL* THE CONTACT OWNS A 2017 MERCEDES BENZ GLC300. THE CONTACT STATED THAT WHILE HIS WIFE WAS DRIVING APPROXIMATELY 40 MPH, THE VEHICLE CRASHED INTO A 2ND VEHICLE. DURING THE CRASH THE FRONT END WAS SEVERELY DAMAGED BUT THE AIR BAGS DID NOT DEPLOY. ALSO, THE COLLISION AVOIDANCE SYSTEM MALFUNCTIONED AND DID NOT STOP THE VEHICLE TO AVOID THE COLLISION. THE DRIVER SUSTAINED BRUISES TO THE TORSO AREA WHICH REQUIRED MEDICAL TREATMENT. AN OCCUPANT FROM THE 2ND VEHICLE WAS TRANSPORTED TO THE HOSPITAL BY AMBULANCE. NO FURTHER INFORMATION WAS AVAILABLE. A POLICE REPORT WAS TAKEN AT THE SCENE AND THE VEHICLE WAS TOWED AWAY. THE LOCAL DEALER MERCEDES BENZ OF HUNTSVILLE (6220 UNIVERSITY DR. HUNTSVILLE, AL) AND THE MANUFACTURER WERE NOTIFIED OF THE INCIDENT. THE CAUSE OF THE FAILURES WERE NOT DETERMINED. THE FAILURE MILEAGE WAS 25,000.

NHTSA ID

11338128

Incident

Jul 6, 2020

Mileage

25,000 mi

WHEN THE VEHICLE IS IN MOTION, OR STILL, THE DRIVER'S SIDE COVER FOR THE SEATBELT/AIRBAG WILL NOT STAY ATTACHED. THIS IS LOCATED ON THE DRIVER'S SEAT AND IS VISIBLE WHEN ENTERING AND EXITING THE CAR. I AM NOT REALLY CONCERNED ABOUT THE COSMETIC ISSUE AS MUCH AS THE SAFETY ISSUE. WITH THE SIDE IMPACT AIRBAGS, THIS IS A SAFETY HAZARD. IF THE BAG DEPLOYS WHO KNOWS WHAT WILL HAPPEN TO THE FLOATING PART? WILL THE AIRBAG, OR SEATBELT EVEN DEPLOY, OR WORK AS IT SHOULD? THIS IS ALSO A SAFETY ISSUE BECAUSE YOU CAN BE INJURED BY THE HARD PLASTIC THAT IS HANGING THERE. THE PIECE CAN ALSO GET CAUGHT UNDER OUR FEET WHILE DRIVING AS IT DOES NOT STAY IN PLACE. I REPORTED THIS THE 3RD DAY AND HAD IT REPAIRED 3 OTHER TIMES. I HAVE HAD MY CAR AND IT HAS BEEN IN PLACE ONLY 5 DAYS IN 2 YEARS, 2 MONTHS AND 30 DAYS. THE NEW LOANER THEY GAVE ME HAD THE SAME ISSUE AND THE PORTERS REPORT THEY NEVER STAY ON. THE CAR WAS IN FOR SERVICE FOR THIS ISSUE 4 TIMES IN THE FIRST 20 MONTHS I OWNED IT. IT COULD HAVE BEEN WEEKLY IF I WOULD HAVE NOT JUST LIVED WITH IT IN BETWEEN SERVICES THAT WERE NEEDED AND TAKEN IT IN AGAIN FOR SERVICE AND THE ISSUE.

NHTSA ID

11151641

Incident

Nov 14, 2018

Mileage

12 mi

REAR BRAKING SYSTEM. WHEN BACKING UP OR APPLYING PRESSURE TO THE BRAKES, THE VEHICLE IS SCREAMING A LOUD NOISE. TAKEN BY DEALERSHIP AT 7000 MILES 01/04/18 DEALERSHIP STATES THEY CAN'T FIX IT UNTIL THEY RECEIVE PARTS ,WITH THE TAKATA RECALL AND A FAULTY BRAKING SYSTEM, THIS IS A HIGHWAY SAFETY ISSUE.

NHTSA ID

11063873

Incident

Dec 1, 2017

Mileage

7,000 mi

TL* TAKATA RECALL. THE CONTACT OWNS A 2017 MERCEDES-BENZ GLC300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (KEENAN MOTORS, 3664 N EASTON RD, DOYLESTOWN, PA 18902) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS CONTACTED AT 770-705-0600, BUT THE CONTACT DID NOT RECEIVE A RESPONSE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ID

11060688

Incident

Oct 6, 2017

TL* TAKATA RECALL. THE CONTACT OWNS A 2017 MERCEDES-BENZ GLC300. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN OCTOBER OF 2017. THE DEALER (EURO MOTORCARS BETHESDA, 7020 ARLINGTON RD, BETHESDA, MD, 20814, 301-986-880) STATED THAT THE PARTS WERE UNAVAILABLE FOR THE REPAIR. THE MANUFACTURER CONFIRMED THAT THE PARTS WERE UNAVAILABLE FOR THE REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ID

11054005

Incident

Dec 11, 2017