2019 Mercedes-Benz GLE400

Trailer recognition module shows fault B164213, "The output for the left rear turn signal lamp has a malfunction. There is an open circuit." The vehicle has 77,488 miles.

NHTSA ID

11765527

Incident

Sep 12, 2026

The vehicle is shifting into neutral when putting it into drive. I was told the transmission valve body broke and transmission control unit for 9-speed transmission (VGS) has to be replaced. The fault codes include P073E00, gear cannot be engaged, and U012600, Communication with the steering column module has a malfunction. The vehicle only has 77,488 miles on it.

NHTSA ID

11765524

Incident

Sep 12, 2026

The contact owns a 2019 Mercedes-Benz GLE 400 equipped with Continental Tires, Tire Line: Cross Sport, Tire Size: 265/45/R20, DOT Number: AFXKWBBM2523. The contact stated that while driving at an undisclosed speed, the rear passenger’s side tire inadvertently exploded. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The tire failure mileage was 12,000. The approximate vehicle failure mileage was 86,000. The VIN was not available.

NHTSA ID

11656313

Incident

Apr 23, 2025

Mileage

86,000 mi

The contact owns a 2019 Mercedes-Benz GLE400. The contact stated while driving at various speeds, the vehicle suddenly lost motive power and stalled. After restarting the vehicle, the vehicle operated normally. The contact stated that the failure had occurred on several occasions. The vehicle was later taken to the local dealer who diagnosed that the fuel pumps were faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in NHTSA Campaign Number: 22V955000 (Fuel System, Diesel, Fuel System, Gasoline). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 55,000.

NHTSA ID

11548414

Incident

Oct 1, 2023

Mileage

55,000 mi

UNKNOWN

NHTSA ID

11503293

Incident

Jan 23, 2023

SIM CARD - phone/car play does NOT CONNECT

NHTSA ID

11474465

Incident

Jul 16, 2019

VEHICLE HESITATES WHEN ACCELERATING.OCCURS FREQUENTLY, MOSTLY AT LOW SPEEDS OR WHEN ACCELERATING FROM A STOPPED POSITION. DOES NOT HAPPEN ALL THE TIME.DEALERSHIP IS UNABLE TO REPLICATE WHEN TEST DRIVING. MB CHAT ROOM INDICATES THIS IS A COMMON PROBLEM W/O A FIX. I HAVE JUMPED A CURB, HAD THE VEHICLE HESITATE WHEN MERGING IN TRAFFIC AS WELL AS WHEN MAKING A TURN. IT IS A SAFETY PROBLEM THAT NEEDS TO BE CORRECTED AS IT CAN CAUSE A SERIOUS ACCIDENT. LAST OCCURRENCE WAS THIS MORNING (MARCH 19, 2021)

NHTSA ID

11403851

Incident

Mar 19, 2021

Mileage

23,223 mi

VEHICLE IS EQUIPPED WITH HALOGEN HEADLIGHTS WHICH ARE OF POOR PERFORMANCE. AS SUCH IT IS NOT POSSIBLE TO SEE THE ROADWAY. MERCEDES CLAIMS PERFORMANCE PER SPECIFICATIONS. AT HIGHWAY SPEEDS NOT ENOUGH LIGHTING TO ALLOW FOR A SAFE STOPPING DISTANCE. SITUATION WORSENS WITH RAIN OR SNOW MAKING THE LIGHTS ALMOST DISAPPEAR.

NHTSA ID

11319620

Incident

Nov 2, 2019

Complaint Customer complaints relating to automatic transmission 725.0 (NAG3 Classic /9G‑TRONIC automatic transmission) and 725.1 (NAG3 facelift/9G‑TRONIC automatic transmission facelift) For faster, more effective and more targeted diagnosis, Intelligent Predictive Repair (IPR) has been developed and integrated into XENTRY Diagnosis. This ensures an automated diagnosis process. Cause As part of the on‑going quality monitoring process and associated quality and damaged part appraisals, a high number of ineffective repairs have been discovered. Such ineffective repairs have a negative impact on all those involved. For the customer, it means high costs and long repair times and for the dealer, it may result in the warranty claim being rejected. Remedy General note: IPR is available for: ‑ NAG3 Classic (automatic transmission 725.0) ‑ NAG3 Classic ‑ AMG sport model (AMG 43 and AMG 53 with converter, automatic transmission 725.0) ‑ NAG3 Classic ‑ Hybrid (automatic transmission 725.0) ‑ NAG3 Classic ‑ AMG 63 (automatic transmission 725.0) ‑ NAG3 MOPF ISG2 (automatic transmission 725.1) ‑ NAG3 MOPF Hybrid (automatic transmission 725.1) ‑ NAG3 MOPF AMG sport model (AMG 53/AMG 53e with ISG48V2 & converter /hybrid, automatic transmission 725.1) ‑ NAG3 MOPF AMG 43/63 with engine 139/177 (automatic transmission 725.1) Steps for the Service Advisor: Important: The more information and detail that can be given to the workshop about the complaint, then the more effective the subsequent diagnosis with IPR can be. To this end, a detailed service reception questionnaire has been provided to help the Service Advisor ask the right questions about the complaint. ‑ Ask precise details about the customer complaint and the conditions and context. ‑ Fill out the service reception questionnaire (please see WIS document: OF27.00‑P‑3000‑05A) for customer complaints in detail and forward it to the workshop. Operation steps for the workshop employee: 1. Perform quick test 2. Access the transmission control unit via XENTRY Diagnosis 3. Select "A customer complaint has been received" and carry out all subsequent operation steps (IPR diagnosis path). 4. The IPR repair instructions are displayed, Carry out the IPR repair instructions without performing any further diagnostic or repair steps. ‑ Important: The IPR repair instructions are binding and must be carried out. Differing repairs are possible; such repairs must be documented in XENTRY in free text. Please observe the information regarding the IPR diagnosis process in XENTRY. Conventional diagnosis and subsequent appropriate repairs are only permitted if IPR does not specify any repair instructions. Invoicing for the guided IPR steps: Operation item 27‑0640 and 0.1 hours Notice regarding warranty: The use of IPR in association with warranty claims is mandatory! If the IPR repair instructions are disregarded without justification, the warranty claims may be rejected and/or are subject to debit. IPR will provide a measure to repair the vehicle based on various data sources (EEPROM, fault codes, etc). Please consider the vehicle maintenance record of the vehicle. For warranty and goodwill repairs, the transmission ECU test log and/or IPR test result must be uploaded into Paperless XENTRY Diagnosis (pXD) . If repair is being determined based of oil pan condition pictures of oil pan MUST be provided to warranty as justification. ·Tamper‑proof documentation: The IPR repair instructions are stored in the control unit log. Please file this document in a tamperproof manner ‑ either in digital form or as a hard‑copy printout and also enclose a printout with the damaged part. In this regard, please comply with the country‑specific warranty requirements of the MPC/general distributor.

Complaint Noises in the steering column area when steering. See example file in the attachments area: "MRSM‑Schleifgeräusch_SCCMGrindingNoises. MOV". Cause Under analysis. Remedy Check which area of the steering column the noises occur in. Do the noises tend to occur at the bottom in the driver footwell or do they tend to occur in the area of the steering column switch module (MRSM/SCCM)? If the noises occur in the area of the MRSM/SCCM, work through the following points: ‑ Loosen screws of the MRSM/SCCM and steering wheel, re‑align the MRSM/SCCM, and re‑fasten the screws (see WIS). Sometimes there is stress at the MRSM/SCCM and noises occur. ‑ If noises continue to occur, swap the MRSM/SCCM into a vehicle without any (noise) complaints. ‑ If the noises occur with the MRSM/SCCM complained about when it is in the vehicle without a complaint (donor vehicle), the MRSM/SCCM can be replaced. ‑ If noises also occur in the customer vehicle with the MRSM/SCCM from the reference vehicle, the MRSM/SCCM is not the cause and must not be replaced. Notes: ‑ When installing the MRSM/SCCM, make sure that no damage occurs! ‑ If the noise is due to the steering wheel (see attachment "Lenkrad‑Schleifgeräusch_SteeringWheel‑GrindingNoises.mp4"), please use LI46.10‑P‑077313. ‑ Only disassemble and mount all component parts in the "straight‑ahead position" (see also WIS). ‑ Please refer to this LI in the "Notes" section of the warranty claim!

Complaint Repeat workshop visit for vehicle vibration while braking from 60MPH. NOTE: Although the symptom is similar to a tire or wheel vibration, it is usually readily noticeable that it is distinctly different if it happens at all times or only while braking. Cause Although the cause of the vibration is most likely due to excessive lateral runout on the rotor or hub/wheel bearing, the system as a whole needs to be checked for other possible contributors. 1. Prior collision damage. 2. Excessive vehicle sitting times without rotating components. 3. Wheel bearing/hub lateral runout. 4. Wheel mating interface has been overtightened (did not follow WIS torque procedures). 5. Mating interfaces have been excessively modified (painted, gouged, bent, etc...). Remedy Read through the entire attached worksheet prior to performing. After performing, please review the final page and perform work accordingly. NOTE: This document is not pre‑authorization or otherwise dealing with warranty. This is intended for diagnostic purposes only. If there are any questions on how to proceed OR The work sheet has been performed and the vehicle has returned with the same concern. Please perform the measurements as seen in the worksheet again and open a TIPS case to the Body, Chassis, and Entertainment team.

Complaint Only vehicles with a variable transfer case are affected. This can be identified through control unit N45 or N15/7 in the quick test. When accelerating with light load, vibrations or jolting sensation may come from the drivetrain. It may be mistaken for a harsh shift. Cause Modified oil quality of the transfer case over time Remedy 1. Check initial quick test for faults in the following control units. N45 or N15/7 ‑ All‑wheel drive (ARS) N127 ‑ 'Drivetrain' (PTCU) control unit Y3/8 ‑ Transmission control for 9‑gear transmission (VGS) N3/10 ‑ Engine electronics for combustion engine If faults are present: Process them as per the guided test in Xentry. If no faults are present: 2. Check the transmission oil level If the oil level is correct: 3. Unplug the connector for the transfer cases control unit and reassess the vehicle on a subsequent test drive If the complaint no longer occurs with the control unit disconnected: 4. Perform an oil change of the transfer case according to WIS specifications ‑ Collect an oil sample of the original fluid 5. Complete all transfer case Tech‑in processes located under VG Control Unit > Adaptations ‑ Resetting the oil service data ‑ Calibration of N15/7 5. Perform road test of vehicle to bring transmission to operating temperature (>60C ) 6. Operate vehicle in full circle with steering at full lock ‑ 5x to the left ‑ 5x to the right Return the vehicle to the client and request they drive the vehicle for at least 200 miles and return if the concern is not resolved. The extended drive will ensure the clutches are properly conditioned with the new oil and should resolve the concern. If this LI has already been applied to the vehicle, please submit a TIPS case to the Powertrain inbox with the following information: ‑ Initial quick test with fault freeze frame data ‑ Initial transmission EEPROM data ‑ VGS and Transfer Case Control Unit Log (N45 or N15/7) ‑ Special Acquisition Data .txt file (Transfer Case Control Unit > Special Procedures > Procedures for support queries to market support > Special Data Acquisition) ‑ Photo of the original oil condition ‑ What color was the fluid drained from the transfer case before the oil change? ‑ Was an oil sample collected, and can you provide a photo of the original fluid? ‑ What color and part number fluid was used during the oil change? ‑ How far was the vehicle driven after?

Complaint Clanking noise from the area of the speakers in the doors. Cause Under analysis. Remedy To narrow down the cause, first of all remove the door trim. • If the noise continues to occur even with the door trim removed, then continue the diagnosis working towards the speaker and if necessary, create a TIPS case with an informative video as an attachment. Note: Please refer to this document in the warranty claim and, once diagnosis is completed, select the damage code depending on the component part that is causing the issue. • If the noise stops when the door trim is removed, please proceed in accordance with LI72.10‑P‑067691. Information: In this case, do not use a damage code for the speakers in the warranty claim!

Complaint Customer complaints relating to automatic transmission 725.0 (NAG3 Classic / 9G‑TRONIC automatic transmission) and 725.1 (NAG3 facelift/9G‑TRONIC automatic transmission facelift) For faster, more effective and more targeted diagnosis, Intelligent Predictive Repair (IPR) has been developed and integrated into XENTRY Diagnosis. This ensures an automated diagnosis process. Cause As part of the on‑going quality monitoring process and associated quality and damaged part appraisals, a high number of ineffective repairs have been discovered. Such ineffective repairs have a negative impact on all those involved. For the customer, it means high costs and long repair times and for the dealer, it may result in the warranty claim being rejected. Remedy General note: IPR is available for: NAG3 Classic (automatic transmission 725.0) NAG3 ‑ AMG sports models (AMG 43 and AMG 53 with converter) NAG3 ‑ AMG 63 NAG3 ‑ Hybrid NAG3 Facelift (automatic transmission 725.1) NAG3 facelift (725.1) with engine 139/177 (AMG 43/63) Steps for the Service Advisor: Important: The more information and detail that can be given to the workshop about the complaint, then the more effective the subsequent diagnosis with IPR can be. To this end, a detailed service reception questionnaire has been provided to help the Service Advisor ask the right questions about the complaint. ·Ask precise details about the customer complaint and the conditions and context. ·Fill out the service reception questionnaire (please see WIS document: OF27. 00‑P‑3000‑05A) for customer complaints in detail and forward it to the workshop. Operation steps for the workshop employee: Perform quick test ·Access the transmission control unit via XENTRY Diagnosis ·Select "A customer complaint has been received" and carry out all subsequent operation steps (IPR diagnosis path). ·The IPR repair instructions are displayed. Carry out the IPR repair instructions without performing any further diagnostic or repair steps. ·Important: The IPR repair instructions are binding and must be carried out. Differing repairs are possible; such repairs must be documented in XENTRY in free text. Please observe the information regarding the IPR diagnosis process in XENTRY. ·Conventional diagnosis and subsequent appropriate repairs are only permitted if IPR does not specify any repair instructions. ·Invoicing for the guided IPR steps: Operation item 27‑0640 and 0.1 hours !!!!! Notice regarding warranty: !!!!! ·The use of IPR in association with warranty claims is mandatory! ·If the IPR repair instructions are disregarded without justification, the warranty claims may be rejected and/or are subject to debit. IPR will provide a measure to repair the vehicle based on various data sources (EEPROM, fault codes, etc). Please consider the vehicle maintenance record of the vehicle. For warranty and goodwill repairs, the transmission ECU test log and/or IPR test result must be uploaded into Paperless XENTRY Diagnosis (pXD) . If repair is being determined based of oil pan condition pictures of oil pan MUST be provided to warranty as justification. ·Tamper‑proof documentation: The IPR repair instructions are stored in the control unit log. Please file this document in a tamperproof manner ‑ either in digital form or as a hard‑copy printout and also enclose a printout with the damaged part. In this regard, please comply with the country‑specific warranty requirements of the MPC/general distributor.