2012 Mercedes-Benz GLK350 Airbags Problems

On August 17, 2025 I rearended a vehicle in front of me who jammed on their brakes for no apparent reason. We were the only two vehicles in the area. Upon impact, the following airbags deployed....steering wheel, driver knee airbag. I sustained injuries to my lower extremities from the exploded knee airbag which contained metal components that impaled my skin. I continue to receive treatment for multiple injuries and the wounds that have not healed. My safety was at risk due to the metal components (shrapnel) deployed via the exploded knee airbag. I also sustained injuries my left wrist from the steering wheel airbag, and my left chest from the tightening of the seatbelt. The local Mercedes Benz dealer recently towed the vehicle from my home address to their facility for inspection of said airbags. As of today, I have not received any report from MBUSA.

NHTSA ID

11711759

Incident

Aug 17, 2025

The component or system failed or malfunctioned: Brake pedal -does not brake effectively Engine :Alternator/ignition-the car would not start on me Cigarette lighter: front cigarette lighter does not work (greater fuse or electrical problem Inspection: Car was returned to Hawthorne Auto Square for repair and ultimately returned and sale of the used car was cancelled due to these issues. Please inspect car at Hawthorne Auto Square 11646 Prairie Ave, Hawthorne, CA 90250. Please do not allow Hawthorne Auto Square to resell this car it is a hazard to all Safety of myself and others were put at risk: - when attempting to brake, the car does not stop in a safe distance (dangerous can cause car crash) ( this happens to many GLK 250s) -the car is not starting after being started(dangerous if driving and cuts off in traffic and causes accident) air bag disabled -light coming on in car( if airbags that dont work someone could die) -electrical wire-there is a loose electrical wire in the trunk of the car that could shock someone cigarette lighter- front cigarette lighter does not work ( this happens to many GLK 250s) axle- appeared faulty -causing the car to wobble( this happens to many GLK 250s) -Car has problem and has not been reproduced or confirmed by a dealer or independent service center -Car has not been inspected by the manufacturer, police, insurance representatives or others. No warning lamps, messages or other symptoms of the problem prior to the failure I noticed the problems around 3/30/2022 In addition: Mercedes Benz all GLK 250s need; Advanced driver assistance systems , lane departure and Advanced emergency braking system (AEBS)

NHTSA ID

11459870

Incident

Mar 30, 2022

POSTCARDS SENT TO ME SAID DEALER HAD PARTS. MADE APPOINTMENT ONLINE WITH DETAIL THAT THIS WAS FOR AIRBAGS, WENT IN, AND WAS TOLD THEY DIDN'T HAVE. REPEATED REQUESTS FOR ASSISTANCE FROM DEALER -- NO RESPONSE.

NHTSA ID

11297439

Incident

May 10, 2019

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ GLK350W4. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 19V010000 (AIR BAGS). THE CONTACT RECEIVED THE RECALL NOTIFICATION IN JULY OF 2017. MERCEDES-BENZ OF BELLEVUE (11850 BEL-RED RD, BELLEVUE, WA 98005, (425) 249-7391) WAS CONTACTED AND STATED THAT PARTS WERE UNAVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE UNAVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ID

11277152

Incident

Feb 9, 2016

2012 MERCEDES-BENZ GLK350 4MATIC. CONSUMER WRITES IN REGARD TO 2 TAKATA SAFETY RECALLS INTERIM NOTICE NHTSA #19V010 'REPLACE PASSENGER-SIDE AIRBAG MODULE'. *AS *JS

NHTSA ID

11276850

Incident

Feb 9, 2019

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 19V010000 (AIR BAGS). THE PARTS FOR THE RECALL REMEDY WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO REPAIR THE VEHICLE. MERCEDES-BENZ OF ARLINGTON (585 N GLEBE RD, ARLINGTON, VA 22203, (703) 525-2100) WAS CONTACTED AND CONFIRMED THAT PARTS WERE AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *BF ISSUE RESOVED.*JB

NHTSA ID

11256646

Incident

Jan 1, 2016

TL* THE CONTACT OWNS A 2012 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 19V010000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF NEW SHELL (77 E MAIN STREET, NEW SHELL, NY 10801, (914) 273-4002) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS UNKNOWN.

NHTSA ID

11253197

Incident

Jan 23, 2017

TL* THE CONTACT OWNS A 2012 MERCEDES-BENZ C350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 AND 19V010000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF RALEIGH (5607 CAPITAL BLVD, RALEIGH, NC 27616, 919-573-5050) WAS CONTACTED. THE MANUFACTURER WAS NOTIFIED AND PROVIDED CASE NUMBER: 2019010001. THE CONTACT HAD NOT EXPERIENCED A FAILURE. *BF CONSUMER STATED MERCEDES ISSUED RECALL - DEALER REFUSES TO COMPLY WITH AIR BAG RECALL.*JB

NHTSA ID

11242480

Incident

Aug 7, 2019

TL* THE CONTACT OWNS A 2012 MERCEDES-BENZ GLK350W4. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 AND 19V010000 (AIR BAGS). THE PART FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.

NHTSA ID

11242287

Incident

Aug 16, 2017

TL* THE CONTACT OWNS A 2012 MERCEDES-BENZ GLK350. WHILE DRIVING 20 MPH WITH A PASSENGER IN THE VEHICLE, THE AIR BAG WARNING INDICATOR ILLUMINATED. THE CONTACT WAS INFORMED LAST YEAR THAT HER VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS). LEITH MERCEDES-BENZ (5607 CAPITAL BLVD, RALEIGH, NC 27616, (919) 573-5050) WAS CONTACTED AND STATED THAT THE REMEDY WAS NOT AVAILABLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS UNKNOWN.

NHTSA ID

11223174

Incident

Mar 1, 2018

TAKARA RECALL MERCEDES IS NOT CONTACTING ME A D REMEDY ARE STILL NOT AVAILABLE

NHTSA ID

11220250

Incident

Jan 30, 2019

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ GLK350W4. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 19V010000 (AIR BAGS). THE CONTACT CALLED MERCEDES-BENZ OF WESTMONT AT 630-537-0313 (LOCATED AT 200 E OGDEN AVE, WESTMONT, IL 60559) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ID

11218910

Incident

Feb 9, 2016

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 AND 19V010000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED MERCEDES-BENZ OF WILMINGTON (LOCATED AT 3801 LANCASTER PIKE, WILMINGTON, DE 19805, (302) 995-2211) AND WAS INFORMED THAT PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *BF CONSUMER STATED THE DEALER WAS AWARE OF THE RECALL AT THE TIME OF PURCHASE BUT DID NOT DISCLOSE. I DID CALL HEADQUARTERS AND WAS TOLD BAGS SHOULD BE AVAILABLE BY SEPT. *JB

NHTSA ID

11218343

Incident

Jun 10, 2015

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ GLK350. THE CONTACT STATED THAT THE MANUFACTURER FAILED TO PROVIDE THE PART WITHIN A REASONABLE TIMEFRAME CONCERNING NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 17V017000 (AIR BAGS). THE CONTACT DID NOT KNOW WHEN THE VEHICLE WOULD BE REPAIRED. MERCEDES-BENZ OF TUCSON (6350 E GRANT RD, TUCSON, AZ 85715, (520) 886-1311) SCHEDULED AN APPOINTMENT AND CALLED WITHIN TWO HOURS, INDICATING THAT THE PART WAS NOT AVAILABLE. THERE WAS NO LOANER VEHICLE OPTION. THE DEALER HAD NOT PLACED THE CONTACT ON A WAITING LIST TO RECEIVE THE PART. THE MANUFACTURER WAS CONTACTED REGARDING PART AVAILABILITY. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA ID

11217150

Incident

Feb 9, 2016

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 17V017000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER AND DEALER WERE NOT MADE AWARE OF THE ISSUE. THE PART WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA ID

11217097

Incident

Feb 1, 2016

2012 MERCEDES BENZ GLK 350. CONSUMER WRITES IN REGARDS TO TAKATA PASSENGER SIDE AIRBAG SAFETY RECALL. *LD THE CONSUMER STATED THE MANUFACTURER EXCEEEDED A REASONABLE AMOUNT OF TIME COMPLETING THE RECALL REPAIR. *JS

NHTSA ID

11209853

Incident

Jan 14, 2019

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 19V010000 (AIR BAGS). THE CONTACT CALLED MERCEDES-BENZ OF NAPERVILLE AT 630-537-0312 (LOCATED AT 1569 W OGDEN AVE, NAPERVILLE, IL 60540) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE FOR BOTH CAMPAIGNS. *BF

NHTSA ID

11205716

Incident

Feb 9, 2016

2012 MERCEDES-BENZ GLK350. CONSUMER WRITES IN REGARDS TO FRONT PASSENGER AIRBAGS SAFETY RECALL. *LD THE CONSUMER STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO COMPLETE THE RECALL REPAIR. *JS

NHTSA ID

11205636

Incident

Mar 1, 2019

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ GLK350. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 19V010000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE RECALL NOTIFICATIONS WERE RECEIVED IN FEBRUARY OF 2016. MERCEDES-BENZ OF DENVER (940 S COLORADO BLVD, DENVER, CO 80246) STATED THAT THE PARTS WERE NOT AVAILABLE FOR REPAIR. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ID

11197249

Incident

Feb 8, 2016

TAKATA RECALL. I HAVE BEEN CALLING THE MERCEDES DEALER FOR ALMOST 3 YEARS TO GET THESE DANGEROUS AIRBAGS REPLACED. THEY SENT A LETTER TELLING ME THE PARTS WERE EXPECTED BY SEPTEMBER 30, 2018, BUT NO REPLACEMENT YET. EVEN THEY SAY IN THEIR LETTER THE AIRBAGS "POSSIBLY CAUSING INJURY OR DEATH". THEY OBVIOUSLY DON'T CARE. I JUST WANT MY AIRBAGS REPLACED.

NHTSA ID

11196649

Incident

Sep 28, 2016

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 17V017000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF COLUMBUS (7470 VETERANS PKWY, COLUMBUS, GA 31909, (706)-256-6100) AND THE MANUFACTURER WERE CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA ID

11191985

Incident

Feb 9, 2016

TALKING TOMERCEDES AND A VAST MAILINGS I RECEIVED OVER THE PAST 2 YEARS. MERCEDES IS TELLING ME THERE ARE NO REPLACEMENTS FOR THE AIR BAGS. I HAVE BEEN PATIENT AND THEY NOW ARE SAYING IT MIGHT BE ANOTHER 2 YEARS TO RESOLVE. I ASKED IF I TRADED CAR INTO MERCEDES. THEY SAID THEY DO NOT WANT THE CAR BECAUSE OF RECALL AND WOULD WHOLESALE. AT THIS POINT I AM AT A LOSS. MERCEDES DOES NOT HAVE THE CONSUMERS SAFETY IN MIND. THEY CAN NOT INSURE THAT AIR BAG WILL NOT CAUSE INJURY.

NHTSA ID

11191653

Incident

Dec 1, 2017

TAKATA RECALL MANUFACTURER RECALL NUMBERS 2018030010 AND 2018030011 NHTSA RECALL NUMBERS 17V017 AND 16V081 I CALLED MERCEDES OF TUCSON, AZ TO SCHEDULE AN APPOINTMENT TO ADDRESS THE OPEN RECALLS ON MY VEHICLE. I WAS TOLD BY THE SERVICE PERSON WITH WHOM I SPOKE THAT MY AIRBAGS COULD BE ORDERED AND I COULD BE SCHEDULED TO ADDRESS THE RECALLS THE FIRST WEEK OF APRIL 2019; HOWEVER, I HAD TO CALL HER BACK TO PROVIDE MY VIN SO SHE COULD VERIFY THE RECALLS. WHEN I CALLED BACK AND PROVIDED MY VIN, I SPOKE WITH A DIFFERENT PERSON AND SHE INFORMED ME THAT THERE WERE NO OPEN RECALLS, WHICH WAS COMPLETELY FALSE. I TOLD HER THAT I WANTED SOMETHING IN WRITING THAT THERE WERE NO OPEN RECALLS, BECAUSE THAT CONFLICTED WITH THE SAFETY RECALL NOTICE I RECEIVED IN 2018, AND THE RECALL INFORMATION FOR THE VIN ON NHTSAS WEBSITE, WHICH I HAD JUST VERIFIED. SHE SAID SHE WOULD ASK MANAGEMENT ABOUT GETTING SOMETHING IN WRITING FOR ME. A CLIENT RELATIONS REP CALLED ME AFTER THAT DISCUSSION TO CONFIRM I DID HAVE TWO OPEN RECALLS. SHE FURTHER INFORMED ME THAT PARTS ARE UNAVAILABLE UNTIL SEPTEMBER 2019, AND THEY CAN'T EVEN ORDER PARTS UNTIL THEN; THERE IS NO ORDER QUEUE. MY FIRST CONCERN IS THAT THEIR PEOPLE ARE GIVING FALSE INFORMATION REGARDING A POTENTIALLY DEADLY RECALL NOTICE (I.E. STATING THERE ARE NO OPEN RECALLS). THE CLIENT RELATIONS PERSON EXPLAINED THAT THEY HAVE TWO PARTS PEOPLE WHO ARE NEW, AND ONE OF THEM SEEMINGLY "VERIFIED" THERE WERE NO OPEN RECALLS. THE FACT THAT WHICHEVER ONE VERIFIED THE RECALLS IS NEW IS IRRELEVANT. THEY NEED TO UPDATE THEIR PROCESS AND SYSTEM, AS I WAS TOLD THE VERIFICATION WAS DONE IN THEIR SYSTEM, NOT NHTSAS WEBSITE. SECONDLY, GIVEN THE AMOUNT OF TIME THAT HAS ELAPSED SINCE THE INITIAL RECALL, I HAVE TO WAIT AN ADDITIONAL SIX MONTHS FOR REPAIR, AND THE PARTS MAY NOT EVEN BE AVAILABLE THEN, I WAS TOLD. THAT IS UNACCEPTABLE.

NHTSA ID

11190920

Incident

Mar 22, 2019

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ GLK350W4. THE CONTACT RECEIVED AN UNKNOWN RECALL NOTIFICATION REGARDING THE AIR BAGS. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF WEST CHESTER (5897 MUHLHAUSER RD, WEST CHESTER TOWNSHIP, OH 45069, (513) 870-1000) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ID

11187107

Incident

Feb 9, 2016

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 17V017000 (AIR BAGS) AND 16V081000 (AIR BAGS). THE CONTACT CALLED MERCEDES-BENZ OF VIRGINIA BEACH AT 757-499-3771 (LOCATED AT 4949 VIRGINIA BEACH BLVD, VIRGINIA BEACH, VA 23462) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE FOR BOTH CAMPAIGNS.

NHTSA ID

11186129

Incident

Jan 18, 2017