Owner-reported complaints naming the suspension system, filed with NHTSA
Data refreshed
Reports naming suspension components — springs, struts, shocks, control arms and related hardware. Every record below is an owner-reported complaint about the 2006 Mercedes-Benz R350 submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 26 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
The 25 most recent of 26, in the owner's own words
YESTERDAY, WHILE PARKED, I NOTICED THE CAR IS LEANING TOWARDS LEFT SIDE. MECHANIC CHECKED AND FOUND THE AIR SPRING BAG WAS LEAKING. ALSO, THE STRUT ON RIGHT GOT SHOT. MANY OWNERS HAVE THE SAME COMPLAINT. I'M SCARED TO TRAVEL WITH MY KIDS AND GRAND KIDS IN THE CAR. THESE CARS MUST BE RECALLED FOR SUSPENSION PROBLEMS. HTTP://WWW.ARFC.ORG/COMPLAINTS/2006/MERCEDES/R350/SUSPENSION/PROBLEM.ASPX
TL* THE CONTACT OWNS A 2006 MERCEDES-BENZ R350. THE CONTACT STATED THAT THE SUSPENSION FAILED ON THE FRONT PASSENGER SIDE OF THE VEHICLE WHILE PARKED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE COMPRESSOR, RELAY, FUSE LINK, AIR SUSPENSION, AND CORE RETURN NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED TWO MORE TIMES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 50,000.
EVERYDAY I GET A RED SIGNAL ALERTING ME TO STOP DRIVING, CAR TOO LOW. IT USUALLY OCCURS WHEN INITIALLY TURNING ON THE CAR OR AT THE BEGINNING OF THE DRIVE. THE REAR OF THE CAR IS VISIBLY LOW AND WHEN DRIVING IT IS UNEVEN AND BUMPY. I HAVE SEEN OTHER R350 OWNERS WITH SAME COMPLAINT AND REPEAT COSTS TO FIX ~1200.00 EACH SIDE. NO SUSPENSION RECALLS ON AN APPARENT DEFECT IN MANUFACTURING?
TL* THE CONTACT OWNS A 2006 MERCEDES-BENZ R350. WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE LEANED TO THE DRIVER'S SIDE AND CAUSED THE PASSENGER SIDE TO BECOME ELEVATED. WHILE MAKING A LEFT TURN, THE VEHICLE ALMOST FLIPPED OVER. THE FAILURE RECURRED CONTINUOUSLY. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 110,000.
THE 2006 MERCEDES BENZ R350 WITH THE AIRMATIC SUSPENSION HAS MULTIPLE PROBLEMS THAT SEEM TO NEVER END. MY CAR HAS ONLY 70K MILES ON IT. THE SUSPENSION HAS BEEN FIXED TWICE BY AN AUTHORIZED MERCEDES BENZ SHOP. WHILE LOOKING UP SOME INFORMATION ON VARIOUS WEBSITES AND FORUMS I NOTICED I AM NOT THE ONLY OWNER WITH THIS PROBLEM. WHILE DRIVING DOWN THE HIGHWAY A LIGHT CAME ON THE DASH SCREEN STATING VEHICLE TOO LOW TO DRIVETO SHOP. WHEN THE SUSPENSION GOES OUT THE VEHICLE FRAME IS APPROXIMATELY 2 INCHES FROM THE GROUND. THE STIFFENED RIDE MAKES IT DIFFICULT TO MANEUVER THE VEHICLE. MERCEDES BENZ STATED YOU CAN'T GET A TRADITIONAL COIL SPRING CONVERSION IN THE UNITED STATES. THE SUSPENSION PROBLEMS WITH THE R350 ARE ALSO VERY COSTLY ($3600) EVERY TIME THIS HAS TO BE FIXED. MY CAR IS CURRENTLY IN STORAGE DUE TO NOT BEING ABLE TO AFFORD A THIRD TIME TO THE SHOP. PLEASE CONSIDER AN INVESTIGATION INTO THE SUSPENSION OF THE MERCEDES BENZ R350 AIRMATIC THANK YOU FOR YOUR TIME. *TR
WE HAVE HAD A CONTINUOUS PROBLEM REGARDING REAR SUSPENSION, RIGHT SIDE STARTED FIRST, THE REAR WOULD DROP DOWN BUT YET THE LEFT SIDE WOULD BE UP. THIS CREATED A HORRIFIC UNSTEADY DRIVE. WE HAD A SUSPENSION AIR BAG REPLACED. NOW THE LEFT SIDE IS DOING IT. CAR CAN NOT BE DRIVEN. FROM ALL THAT I HAVE READ AND FROM DEALERS, THIS IS A ONGOING PROBLEM WITH MERCEDES. WHY HAS MERCEDES NOT ISSUED A RECALL REGARDING THIS PROBLEM? THIS SHOULD NOT HAPPEN AND DEFINITELY NOT AT A VEHICLE THAT HAS LOW MILES. NOW THIS ISSUE IS ALSO CAUSING UNEVEN WEAR ON TIRES, 2YEARS LATER WE ARE STILL DEALING WITH THIS ISSUE. *TR
2006 MERCEDES R-350 SUSPENSION DEFECT I AGREE THAT SOMETHING SHOULD BE DONE ABOUT THE REAR SUSPENSION DEFECT ON THE 2006 R-CLASS MERCEDES. I ALSO OWN A 2006 MERCEDES BENZ R350. THIS VEHICLE KEPT LEANING TO THE RIGHT SIDE. THE AUTOMATIC SUSPENSION ON THE VEHICLE WAS UNEVEN. THE RED LIGHT ASKED ME TO STOP?CAR TOO LOW. I STOPPED AND IT PUMPED UP AGAIN. DROVE A COUPLE OF MILES AND IT DID SAME THING. TOOK TO MB DEALER THEY SAID IT WAS THE SUSPENSION THIS PASSENGER?S SIDE ISSUE OF THE VEHICLE BEING NOTABLY HIGHER THAN THE DRIVER?S SIDE OF THE VEHICLE. LEANING TO ONE SIDE HAS OCCURRED TWICE. THE REAR AIR SPRING SUSPENSION HAS REQUIRED REPLACEMENT TWO TIMES IN THE LAST FIVE MONTHS (7/1/2013 & 11/28/2013): - BOTH SIDES IN THE REAR OF VEHICLE HAVE BEEN REPLACED. - EACH REAR SUSPENSION REPAIR HAS COST ME $1200.00 EACH TIME (TOTALING $2400 FOR REAR AIR SUSPENSION REPLACEMENT). - BOTH REPAIRS OCCURRED BY AN AUTHORIZED MERCEDES DEALER (SMYTH EUROPEAN MERCEDES DEALER IN SANTA CLARA CA). THE MERCEDES BENZ MANUFACTURER IS AWARE OF THESE PROBLEMS BUT HAVE NOT TAKING RESPONSIBILITY TO CREATE A RECALL. *TR
I AGREE THAT SOMETHING SHOULD BE DONE ABOUT THE REAR SUSPENSION DEFECT ON THE 2006 R-CLASS MERCEDES. I ALSO OWN A 2006 MERCEDES BENZ R350. THIS VEHICLE KEPT LEANING TO THE RIGHT SIDE. THE AUTOMATIC SUSPENSION ON THE VEHICLE WAS UNEVEN. THE RED LIGHT ASKED ME TO STOP?CAR TOO LOW. I STOPPED AND IT PUMPED UP AGAIN. DROVE A COUPLE OF MILES AND IT DID SAME THING. TOOK TO MB DEALER THEY SAID IT WAS THE SUSPENSION THIS PASSENGER??S SIDE ISSUE OF THE VEHICLE BEING NOTABLY HIGHER THAN THE DRIVER??S SIDE OF THE VEHICLE. LEANING TO ONE SIDE HAS OCCURRED TWICE. THE REAR AIR SPRING SUSPENSION HAS REQUIRED REPLACEMENT TWO TIMES IN THE LAST FIVE MONTHS (7/1/2013 & 11/28/2013): - BOTH SIDES IN THE REAR OF VEHICLE HAVE BEEN REPLACED. - EACH REAR SUSPENSION REPAIR HAS COST ME $1200.00 EACH TIME (TOTALING $2400 FOR REAR AIR SUSPENSION REPLACEMENT). - BOTH REPAIRS OCCURRED BY AN AUTHORIZED MERCEDES DEALER (SMYTH EUROPEAN MERCEDES DEALER IN SANTA CLARA CA). THE MERCEDES BENZ MANUFACTURER IS AWARE OF THESE PROBLEMS BUT HAVE NOT TAKING RESPONSIBILITY TO CREATE A RECALL. *TR
TL* THE CONTACT OWNS A 2006 MERCEDES BENZ R350. THE CONTACT STATED THE AUTOMATIC SUSPENSION ON THE VEHICLE WAS UNEVEN. ALSO, THE CONTACT MENTIONED THAT THE PASSENGER'S SIDE OF THE VEHICLE WAS HIGHER THAN THE DRIVERS SIDE OF THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 60,000.
REAR AIR SUSPENSION HAS REQUIRED REPLACEMENT 3TIMES IN THE LAST TWENTY FOUR MONTHS. BOTH SIDES IN REAR OF VEHICLE HAVE BEEN REPLACED. NOW LOOKING AT 4TH REPLACEMENT. I CONTINUE TO SEE INCIDENTS ON WEBSITE BUT MERCEDES IS DOING NOTHING ABOUT PROBLEM. *TR
THE CAR RISES UP ON ONE SIDE WHEN PUT THRUST HE COMPUTER NO ERROR CODE COMES UP . AFTER A DAY OR SO SITTING IN THE GARAGE GETS BACK TO NORMAL. GOT IT CHECKED BY MECHANIC NO LEAKS . THEN HAPPENED AGAIN THEY RESET THE COMPUTER CHARGED ME . HAPPENED ONCE AGAIN THIS TIME THEY CHANGED THE COMPUTER AND THE CAR SHOWED AIRBAG LEAKING. CAR IS OUT OF WARRANTY . LOOKED UP ON LINE MOSTLY EVERYONE WHO OWNS THIS CAR HAS THIS PROBLEM. THIS CAR HAS LOT OF ISSUES. IT STOPPED IN MIDDLE OF ROAD ON HIGH WAY I WAS LUCKILY SAVED BUT THEY SAID A SHAFT RING BROKE IN THE ENGINE I HAD TO PAY $2000.00 DOLLARS . MERCEDES SHOULD RECALL R 350 FOR SUSPENSION LEAKS. *TR
WHILE ON A ROAD TRIP I STARTED GETTING THE RED LIGHT THAT ASKED ME TO STOP CAR TO LOW. I STOPPED AND IT PUMPED UP AGAIN. DROVE A COUPLE OF MILES AND IT DID SAME THING. TOOK TO MB DEALER THEY SAID IT WAS THE SUSPENSION AND CHARGED ME AROUND 1200.00. 2 DAYS LATER SAME PROBLEM IT HAD NOT BEEN FIXED. I NEED TO RETURN AND HAVE THEM RE-CHECK. I HEARD NEGATIVE FEED BACK ABOUT THIS CAR FROM DAY 1. *TR
WHILE DRIVING THE CAR STARTS LEANING TO THE PASSENGER SIDE WHEN ALL OF A SUDDEN A BIG POP WAS HEARD AND THE CAR SHAKE, LIKE IF SOMEONE HIT IT. IT WAS AN AWFUL EXPERIENCE WITH THE FAMILY. VERY FORTUNATE TO HAD BEEN DRIVING 25MPH OF THE TIME OF THE INCIDENT. *TR
I DROVE MY 2006 MERCEDES R350 TO WORK AND WHEN I CAME OUT FOR LUNCH I NOTICED THE CAR LEANING SEVERELY TO THE RIGHT. I TOOK THE CAR TO HAVE IT DIAGNOSED AND WAS TOLD IT WAS THE REAR AIR SPRING SUSPENSION. MY WARRANT PAID TO HAVE THE VEHICLE REPAIRED AND THE PART WAS REPLACED. TWO MONTHS LATER THE VEHICLE WAS LEANING AGAIN. I TOOK THE CAR BACK AND WAS TOLD IT WAS A PART DEFECT AND THEY REPLACED IT AT NO CHARGE TO MY WARRANTY COMPANY. JUST THIS SATURDAY, AUGUST 3, 2013 I CAME OUT FROM THE MOVIES TO FIND MY CAR LEANING FOR THE THIRD TIME. I CONTACTED THE WARRANTY COMPANY AND WAS INFORMED THAT IT WAS A 1 YEAR WARRANTED SINCE IT WAS LAST FIXED ON SEPTEMBER 25,2012 SO I TOOK THE CAR BACK TO THE SHOP THAT FIXED IT AND WAS TOLD THAT NOW ITS THE OPPOSITE SIDE OF WHICH WAS FIXED BUT THE CAR IS LEANING THE SAME POSITION AS THE LAST 2 TIMES AND NOW I HAVE TO PAY OUT OF POCKET TO GET IT REPAIRED BECAUSE MY WARRANTY HAS ENDED. I HAVE ALSO HAD PROBLEMS WITH THE INTAKE MANIFOLD SOMETHING IN THE ENGINE AND THE TRUNK/LIFTGATE LATCH NOT CLOSING AND SENSOR NOT WORKING WHERE THE TRUNK WOULD SLAM ON YOUR HEAD WITHOUT STOPPING FROM THE MOTION. THE MOTION SENSORS HAVE ALSO BEEN A PROBLEM WHERE THEY WOULD CONSTANTLY SOUND OFF WHEN NOTHING IS IN THE WAY. THE PASSENGER SEAT ASSEMBLY HAS ALSO BEEN REPAIRED SINCE I'VE HAD THIS VEHICLE. SOMETHING IS ALSO GOING ON UNDERNEATH THE VEHICLE WHICH HAS CAUSED MY FRONT TIRES TO SUDDENLY BALD SEVERELY WITHOUT WARNING. *TR
DURING DRIVING MY 2006 MB R350, WARNING LIGHT (CHECK TIRE PRESSURE) WAS ON. AND I PULLED IT OVER AND FOUND THAT THE TIRES ARE FINE BUT THE VEHICLE LEANED ON THE RIGHT SIDE. I CHANGED A SUSPENSION SENSOR AT DEALER, BUT IT HAPPENED AGAIN ONE WEEK LATER. I FOUND THAT SEVERAL OTHER OWNERS NEAR ME HAVE SAME PROBLEM. I CANNOT UNDERSTAND WHY THE MAKER HAVE NOT RECALLED IT. *TR
2006 MERCEDES BENZ R350-THIS VEHICLE KEEPS LEANING ON THE RIGHT SIDE. I TOOK IT TO THE DEALERSHIP AND HAVE REPLACED SEVERAL PARTS INCLUDING SENSORS AND VALVES BUT AFTER A FEW WEEKS, IT GOES BACK TO THE SAME PROBLEM. I TOOK IT TO A LOCAL SHOP THAT SPECIALIZES ONLY ON MERCEDES BENZ AND HE'S HAVING A HARD TIME FIGURE OUT WHAT'S THE PROBLEM. I CAN'T TELL HOW MUCH MONEY I SPENT SO FAR IN THIS VEHICLE AND I CAN'T BELIEVE THAT THERE'S NO RECALLS SO FAR. NO TO MENTION THE PROBLEMS WITH THE BALANCE SHAFT AND INTAKE MANIFOLD ISSUE AS WELL AS A AIR SUSPENSION PROBLEM. THESE PROBLEMS ARE A MANUFACTURE DEFECT ESPECIALLY ON THE R350 CLASS VEHICLES. MB IS AWARE OF THESE PROBLEMS BUT THEY ARE NOT TAKING RESPONSIBILITY TO CREATE A RECALL. BELIEVE ME, I'VE SEEN SO MANY R350 VEHICLES OUT THERE, AND MOST OF THEM SEEM TO HAVE THE SAME PROBLEM. DO WE HAVE TO WAIT FOR A RECALL IN THIS VEHICLE UNTIL A FATALITY OCCURS? *TR
ABOUT AN HOUR INTO MY TRIP THE WARNING LIGHT CAME ON FOR ME TO STOP AND LET THE CAR RISE IT WERE TO LOW, SOMETHING SHOULD BE DONE ABOUT THE REAR SUSPENSION ON THE 2006 R- CLASS THERE IS A DEFAULT WITH THIS VEHICLE THERE NEED TO BE A RECALL ON AND IT IS VERY HARD FOR THE MECHANIC TO FINE WHAT'S WRONG. *TR
I HAVE A 2006 MERCEDES BENZ AND WHILE DRIVING ON THE INTERSTATE THE WARNING LIGHT WOULD COME ON TELLING ME TO STOP AND LET THE VEHICLE RISE I PULLED OVER FOR A WHILE TO LET IT RISE DRIVE ON FOR MILES THE LIGHT COMES ON AGAIN WITH THE SAME THING STOP AND LET IT RISE. ALSO WHILE THE R 350 IS PARKED AT HOME THE REAR END WILL LOWER ITSELF THERE IS SOME FLAWS WITH THE REAR END OF THE 2006 R 350. *TR
I TOOK CAR IN BECAUSE IT HAD LOWERED DOWN. I PAID FOR IT.I TOOK IT HOME WIFE SAID IT IS STILL DRIVING WRONG. SHE TOOK IT IN AND SERVICEADVISOR DROVE AROUND WITH HER AND SAID HE FEELS IT. WE DROVE TO DALLAS CHECKED IN HOTEL WENT OUT TO CAR LOWERED AGAIN PRESSED BUTTON TO RAISE IT. MADE IT HOME TO HOUSTON AND LOWERED AGAIN. TOOK IT IN TO SERVICE AT MERCEDES AND NOW IT NEEDS FRONT STRUTS ARE LEAKINGAND SOME OTHER THINGS. THE AIR BAGS IN THE BACK WERE REPLACED ALSO WHEN I TOOK IT IN BEFORE. I HAVE SEEN SEVERAL CARS LIKE MINE ON THE SIDE OF THE ROAD WITH THE CAR LEANING&LOWERED SO SOMETHING HAS TO BE WRONG WITH THIS MAKE MODEL CAR. THERE ARE A LOT OF WEB SITES WITH CUSTOMER COMPLAINTS ABOUT THE SUSPENSION OF THIS CAR. NHTSA ITS TIME TO INVESTIGATE. I SEE NO INVESTIGATION FROMNHTSA WEBSIGHT. NO ONE HAS INVESTIGATED THIS CAR. WILL YOU PLEASE INVESTIGATE?THIS IS JUST A COUPLE OF THE PROBLEMS I'VE HAD THERE ARE MORE WITH JUST 52000 MILES MERCEDES IF I AM HAVING ONE PROBLEM AFTER THE OTHER WHAT IS WRONG WITH THIS CAR ? THE STICKER PRICE WAS $68,000.00 OR $70,000.00 IT WILL MAKE YOU NOT WANT ANOTHER ONE.
THE REAR END OF MY WIFE R 350 LOWER ITSELF FOR SOME REASON THE REAR END RISE ONCE CRANKED BUT OVER NIGHT THE VEHICLE WOULD DEFLATE THE REAR SUSPENSION WOULD JUST DROP LOOK LIKE IT IS ON THE GROUND IT STARTED WITH ONE SIDE THAN THE WHOLE BACK STARTED DROPPING. *TR
THE CAR IS LEANING TO THE RIGHT SIDE. WHILE DRIVING I GET A WARNING THAT THE CAR IS TO LOW. I ALSO GET THE WARNING THAT MY TIRE PRESSURE IS LOW, WHILE DRIVING ON THE HIGHWAY. THE CAR BEGAN LEANING A FEW MONTHS AGO AND WOULD COME AND GO. THE CAR IS NOW PERMANENTLY LEANING TO THE RIGHT. *TR
TL* THE CONTACT OWNS A 2006 MERCEDES-BENZ R 350. THE CONTACT STATED THAT THE SUSPENSION SYSTEM CAUSED THE FRONT END TO LEAN TO THE RIGHT. THE CONTACT TOOK THE VEHICLE TO A DEALER TO HAVE THE FAILURE DIAGNOSED AND THE DEALER COULD NOT DETERMINE WHAT CAUSED THE SUSPENSION TO MALFUNCTION. THE CONTACT ALSO STATED THAT THE ELECTRICAL SYSTEM CAUSED THE EXTERIOR AND INTERIOR LIGHTS TO MALFUNCTION. THE CONTACT TOOK THE VEHICLE TO A DEALER FOR REPAIRS BUT THE DEALER WAS UNABLE TO IDENTIFY WHAT CAUSED THE ELECTRICAL SYSTEM TO MALFUNCTION. THE VEHICLE WAS REPAIRED HOWEVER, THE CONTACT WAS UNABLE TO PROVIDE THE EXACT REPAIRS MADE TO THE VEHICLE. THE FAILURE MILEAGE WAS 85,000. THE VIN WAS NOT AVAILABLE.
TL* THE CONTACT OWNS A 2006 MERCEDES BENZ R350. THE CONTACT STATED THAT THE FRAME APPEARED TO BE LEANING ABNORMALLY. THE CONTACT ALSO STATED THAT WHEN DRIVING VARIOUS SPEEDS, SHE COULD FEEL THE FRAME MOVING AROUND. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSIS AND THE CONTACT WAS INFORMED THAT THERE WAS A DEFECT IN THE SUSPENSION. THE MANUFACTURER WAS NOTIFIED BUT OFFERED NO ASSISTANCE. THE VIN WAS UNAVAILABLE. THE FAILURE AND CURRENT MILEAGE WAS 69,000.
TL* THE CONTACT OWNS A 2006 MERCEDES BENZ R350. THE CONTACT STATED THAT WHEN DRIVING APPROXIMATELY 55 MPH OR HIGHER, THE REAR END OF THE VEHICLE WOULD LOWER TO THE GROUND. THE VEHICLE WAS NOT INSPECTED BY A DEALER OR AN INDEPENDENT MECHANIC. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE AND CURRENT MILEAGE WERE APPROXIMATELY 80,000. THE VIN WAS UNAVAILABLE.
MY WIFE CAME OUT TO START THE VEHICLE AND NOTICED THE CAR WAS LEANING SEVERELY TO ONE SIDE. THE DRIVER FRONT AND REAR WAS TILTED, SOMETHING I NEVER WITNESSED BEFORE ON ANY VEHICLE I ONCE OWNED. I TOOK IT TO THE DEALER AND THEY TOLD ME IT WAS A SENSOR THAT CONTROLLED THE BALANCE OF THE VEHICLE. THE SENSOR WAS CHANGED AND A FEW DAYS LATER IT STARTED LEANING AGAIN. I NOTICED WHEN THE VEHICLE SITS IT WILL BEGIN TO LEAN, BUT ONCE IT IS DRIVEN FOR 10 MILES IT BEGINS TO BALANCE ITSELF. I HAVE BEEN TRYING TO CONTACT YOU ALL ABOUT THIS SITUATION, HOWEVER TO NO , SO NOW I WILL BEGIN TAKING FURTHER PROCEDURES TO CORRECT THIS SITUATION, AND NOT HAVE TO CONTINUE PAYING FOR A DEFAULT THAT`S INCONCEIVABLE. *TR
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
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