2009 Mercedes-Benz R350 Owner Complaints

Rear Panoramic Roof Glass Cracks

NHTSA ID

11509176

Incident

Feb 8, 2023

REAR SEATBELTS RANDOMLY GET STUCK RETRACTED ALL THE WAY OR PARTIALLY OUT AND BECOME UNUSABLE FOR THE ( MIDDLE ROW) REAR PASSENGERS. THIS MALFUNCTION WAS NOTICED ON OR AROUND 8/30/2014 AND HAS PROGRESSIVELY GOTTEN WORSE TO ITS CURRENT STATE OF USELESSNESS !

NHTSA ID

11152344

Incident

Aug 30, 2014

I HAVE BEEN RECEIVING SAFETY RECALL NOTICES FROM MERCEDES BENZ SEVERAL TIME IN THE PAST 6 MONTHS. EACH TIME THAT I CALL MERCEDES BENZ OF SOUTH BAY IN TORRANCE, CA, THEY TELL ME THAT THEY DON'T HAVE THE PART. SINCE THE SAFETY RECALL IS ABOUT THE AIR BAGS, IT IS REALLY IMPORTANT THAT THEY GET FIXED. I AM REALLY FRUSTRATED, CAN YOU HELP ME. VIN #: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

NHTSA ID

11101124

Incident

Mar 1, 2018

TL* THE CONTACT OWNS A 2009 MERCEDES BENZ R350. WHILE DRIVING AT 60 MPH, THE CONTACT HEARD SOMETHING LIKE A LOUD POPPING SOUND. AT THAT POINT, THE CONTACT REALIZED THAT THE SUNROOF HAD EXPLODED WITHOUT IMPACT. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE TECHNICIAN INFORMED THE CONTACT THE FAILURE HAD NEVER BEEN SEEN BEFORE. THE DEALER WAS NOT CONTACTED AND MADE AWARE OF THIS FAILURE. THE MANUFACTURER HAD NOT BEEN CONTACTED AND MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 105,000. *TT

NHTSA ID

11081564

Incident

Mar 26, 2018

Mileage

105,000 mi

IN 4 SEPARATE INCIDENTS SINCE I PURCHASED MY VEHICLE IN 2012, I HAVE RUN OUT OF GAS BUT THE GAS GAUGE SHOWS MORE THAN 1/4 TANK OF FUEL AVAILABLE. MOST RECENTLY, ON FEB 12,2018, MY CAR STOPPED WHILE TRAVELING 65 MPH ON I-270 IN COLUMBUS OH IN HEAVY TRAFFIC WITH NO WARNING AND 1/3 TANK OF GAS SHOWING ON THE GAUGE. I FEARED FOR MY AND MY DAUGHTER'S LIVES, AS A CAR WITH NO FUEL IS EXTREMELY DIFFICULT TO STEER. I ASKED AN AUTHORIZED MB DEALER (ASTORG) TO DIAGNOSE THE PROBLEM 2 YEARS AGO AND THEY COULD NOT FIND A REASON FOR THE ISSUE. THIS IS A SIGNIFICANT SAFETY ISSUE.

NHTSA ID

11074658

Incident

Feb 12, 2018

Mileage

77,000 mi

RECEIVED LETTER TELLING ME TO CONTACT YOU FOR A FREE AIRBAG REPLACEMENT. THESE AIRBAGS INFLATORS ARE DEFECTED ON MY VEHICLE. PLEASE CONTACT ME AS SOON AS POSSIBLE AND PROVIDE DEALER THAT CAN HANDLE THIS ISSUE NEAR MY HOMETOWN.

NHTSA ID

11060874

Incident

Dec 15, 2017

WE RECEIVED A RECALL IN FEBRUARY 2016 AND STILL THERE ARE NO REPLACEMENTS AVAILABLE. WHY SEND A RECALL WITH NO POSSIBLE RESOLUTION? I GUESS WE JUST CROSS OUR FINGERS AND HOPE?

NHTSA ID

11044930

Incident

Feb 11, 2016

THERE IS A RECALL NOTICE FEB 11, 2016 AND TO DATE I HAVE NOT =BEEN CONTACTED ABOUT REPLACEMENT OF THE DEFECTIVE AIR BAG. WHAT DO I DO

NHTSA ID

11042692

Incident

Feb 16, 2016

TAKATA RECALL, NO REMEDY FROM MERCEDES AS OF YET

NHTSA ID

11041061

Incident

Oct 30, 2017

I RECEIVED A "TAKATA RECALL" NOTICE ALMOST 2 YEARS AGO ALLEGING THAT MY CURRENT AIRBAG CAN CAUSE SERIOUS BODILY INJURY, HARM OR DEATH. I'VE REPEATEDLY TRIED TO CONTACT MERCEDES BENZ TO REPLACE MY AIRBAG AS INSTRUCTED FROM PREVIOUS NOTIFICATIONS AND EVERY SINGLE TIME, I'M TOLD THAT THE PARTS FOR MY CAR ARE NOT YET AVAILABLE. WILL THEY BECOME AVAILABLE AFTER I DIE OR GET SERIOUSLY INJURED IN AN ACCIDENT????

NHTSA ID

11039762

Incident

Oct 25, 2017

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 MERCEDES-BENZ R350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ID

10927430

Incident

Apr 4, 2016

DRIVERS SIDE REAR AIR BAG CONSTANTLY LOSING AIR PRESSURE. NO WARNING LIGHT, BOTH WHILE PARKED AND WHILE DRIVING. FENDER NEARLY TOUCHES THE TIRE, VEHICLE LEANS AND BECOMES UNSTABLE. NO VISUAL EVIDENCE OF CRACKED OR DETERIORATION . *TR

NHTSA ID

10648566

Incident

Oct 1, 2014

Mileage

75,000 mi

MY FAMILY AND I WERE DRIVING HOME FROM VACATION ON INTERSTATE 95 NORTH. THERE WAS A HEAVY DOWNPOUR OF RAIN, AND IN THE MIDST OF ALL THAT RAIN, THE WINDSHIELD WIPERS CEASE TO OPERATE. WE BEGAN TO PANIC BECAUSE THE RAIN WAS SO HEAVY. I BEGAN TO TURN THE SWITCH TO THE WINDSHIELD WIPER OFF AND ON. FINALLY, I HAD TO TURN THE CAR OFF AND THEN, BACK ON. THE WINDSHIELD WIPERS WORKED PARTIALLY TO OUR FINAL DESTINATION. ON A DIFFERENT DAY, MY WIFE WAS DRIVING THE 2009 MERCEDES BENZ R350 ON INTERSTATE 295 NORTH ON HER WAY TO WORK, IT STARTED TO RAIN VERY HEAVILY. AGAIN, THE WINDSHIELD WIPERS CEASE TO OPERATE AND VISIBILITY WAS VERY POOR. MY WIFE WAS IN THE MIDDLE OF THE HIGHWAY AND COULD NOT PULL OVER DUE TO POOR VISIBILITY. AS THIS WAS VERY UNSAFE, AN 18 WHEELER TRUCK WAS APPROACHING FROM BEHIND AND IMMEDIATELY, MY WIFE PUT ON HER FLASHERS. IF NOT FOR MY WIFE'S QUICK THINKING, SHE WOULD HAVE BEEN REAR ENDED OR WORSE. MY WIFE WAS TOTALLY SHOOK UP FROM THIS INCIDENT, AND SHE WILL NOT DRIVE THIS VEHICLE UNTIL IT IS REPAIRED. ONE OF THE MAIN REASON WE PURCHASED THE 2009 R 350 WAS FOR MERCEDES OUTSTANDING SAFETY RECORD. *TR

NHTSA ID

10523594

Incident

May 27, 2013

Mileage

75,000 mi

DRIVING THROUGH SNOW STORM IN NEW HAMPSHIRE WHICH TURNED INTO HEAVY RAIN IN MA. APPROX. 3-4 HOURS INTO TRIP DRIVING CAREFULLY THROUGH WINTER STORM LIKE CONDITIONS ON MASS PIKE IN LEFT LANE AND WINDSHIELD WIPERS STOPPED WORKING, BLINKERS STOPPED WORKING, HAZARDS STOPPED WORKING COULDN'T GET OVER SAFELY DON'T THINK BRAKES OR ACCELERATION WORKING BUT COULD STEER SO FRIGHTENED AND COULDN'T SEE AHEAD SINCE HEAVY RAIN - GOT TO SHOULDER BY USING OUTSIDE PASSENGER SIDE MIRROR AND TURNED CAR INTO THE SIDE OF THE ROAD TO STOP IT, DON'T THINK BRAKES WORKING SINCE WE KIND OF CRASHED STOPPED BUT DIDN'T HAVE TIME TO REALLY TEST ANYTHING CAREFULLY SINCE JUST THINKING ABOUT MY 2 KIDS IN THE BACK OF CAR. ONCE CAR STOPPED COULDN'T GET OUT SINCE DOOR LOCKS WOULD NOT OPEN. TERRIFIED IT WAS ELECTRICAL AND WE WERE TRAPPED INSIDE. CALLED 911 AND OFFICER ASKED ME WHERE IWAS AND I DIDN'T KNOW AND WAS SO PANICKED THINKING TRAPPED INSIDE CAR. OFFICER YELLED AT ME TO LOOK FOR SIGN SO HE COULD SEND HELP AND I WENT OVER TO PASSENGER FRONT SEAT SIDE TO LOOK OUT AND LUCKILY THAT DOOR OPENED MANUALLY. CAR IS A MERCEDES BENZ R CLASS I THINK IT IS A 2009 OR 2008, I CAN CHECK. CAR IS IN SHOP, DEALER SAID IT WAS BATTERY BUT I DON'T THINK SO SINCE SCREEN FOR NAVIGATION WAS ON BRIGHTLY LIT UP WHICH WOULDN'T BE IF BATTERY DIED. VERY SCARY, VERY DANGEROUS, VERY LUCKY WE WERE NOT KILLED. STILL NOT SURE HOW ON EARTH WE GOT OVER TO THE SIDE WITHOUT CAUSING AN ACCIDENT OR BEING HIT I COULD NOT SEE ANYTHING AT ALL OUT FRONT WINDOW AND COULD NOT SIGNAL TROUBLE OR CHANGING LANES AND COULD NOT STOP. I COULD STEER WHICH IS HOW I GOT OVER. MAYBE I COULD BRAKE, HONESTLY NOT SURE JUST KNOW WE HIT GRASS VERY HARD UPON STOPPING. CAR WAS IN CONTROL OF ME -- TOO ELECTRONIC AND NO WARNING OR AUTOMATIC HAZARDS (UNLESS THEY WENT ON AND I COULDN'T SEE THEM BUT THEY WERE NOT ON WHEN TOW TRUCK ARRIVED). *TR

NHTSA ID

10386797

Incident

Feb 26, 2011

Mileage

51,000 mi

WIFE IS DISABLED WITH A BACK INJURY LUMBAR SUPPORT HAS FAILED 4 TIMES IN 7 MONTHS PART WAS FINALLY ORDERED FROM GERMANY AND THE ITEM SEEMS FIXED WHINING NOISE COMES FROM UNDER THE HOOD. MERCEDES ENGINEER SAYS IT IS A AC PRESSURE RELEASE VALVE...AND REFUSES TO FIX IT AGAIN.....CAR WAS IN THE DEALERSHIP 4 TIMES FOR THIS. *TR

NHTSA ID

10347761

Incident

Oct 1, 2009

Mileage

3,000 mi