2023 Mercedes-Benz Redundant EQE 350 4MATIC Owner Complaints

When I turned on the car this morning, the instrument cluster screen was black and would not activate. Because of this, there was no way to determine speed or to utilize driver assistance functions. This created significantly unsafe condition because I had no gauges or dials to assist. I turned the car off multiple times and attempted to reset it and the instrument cluster screen was still black and nonresponsive. This appears to be a known issue from searching the Webb for Mercedes electric vehicles.

NHTSA ID

11639919

Incident

Jan 31, 2025

On several occasions the vehicle aggressively stopped and jerked as if someone hit my car from behind. I took it to the dealership and they thought it was a software malfunction issue, since there were recalls on the vehicle. I received my car back from the dealership and in a week of receiving my car, the issue happened twice. This has been extremely scary especially because on two occasions a car almost hit me in the back and both times my son was in the car. The car has done this where there were not any cars around and the car falsely believes there is a car around a collision will occur. Today , the car did it twice. The first was while I was taking my son to school going slowly. The second time this happened was while I was stopped at a red light. The dashboard then had a red triangle with an exclamation mark inside. Every time the car stops it caused my neck and back to hurt and I am afraid a car will actually hit me from behind.

NHTSA ID

11619500

Incident

Oct 8, 2024

On Mon, [XXX], my father was involved in a single car accident in the family's Mercedes-Bens EQE 350 (all electric) vehicle. When he was in driveway, he claims he was on the brake when the car suddenly accelerated on its own. It destroyed the garage door and then went through the garage destroying property, the attic staircase, and the frame of an interior wall into a bedroom. We have pictures of the damage. Emergency repairs were required to stabilize the frame of the house with more 2x4s. The insurance company says he likely confused the brake and gas pedals, but he's convinced that he was on the brake when it suddenly accelerated on its own. Importantly, no auto-emergency braking occurred, no airbag deployed, and no other emergency systems engaged. We received no indication that the system reported an accident. I was able to source an online forum where individuals recounted identical fact patterns about being on the brake and the Mercedes EQ vehicle accelerating dangerously on its own. We believe that the issue was a electrical computer malfunction and yes, the car is available for inspection. It is currently being repaired at a collision shop in Edison, NJ. I have sent a general service request to Mercedes Benz to encourage an inspection from them. The problem has not yet been sourced or reproduced and no warning lamps or messages appeared prior, during, or after the accident. Here's the MB electric vehicle community message board describing similar accounts [XXX] I am messaging to initiate a safety report about this vehicle since this issue could potentially cause a fatality if not properly addressed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11615581

Incident

Sep 16, 2024

Nothing happens with my car

NHTSA ID

11596511

Incident

Jun 25, 2024

The contact owns a 2023 Mercedes-Benz EQE350. The contact received notification of NHTSA Campaign Number: 24V372000 (Electrical System). The contact stated that on two occasions while driving at various speeds, the vehicle stalled. The contact stated that an unknown message was displayed. The vehicle was restarted after the first failure. The contact stated that on the second occasion when the vehicle stalled, the vehicle was towed to a dealer where the failure was not able to be replicated. The manufacturer was notified of the failure. The failure mileage was approximately 5,700.

NHTSA ID

11592912

Incident

Apr 13, 2024

Mileage

5,700 mi

The contact owns a 2023 Mercedes-Benz EQE 350. Then the contact stated that after starting the vehicle, he became aware that the travel range had declined. The failure became a regular occurrence until the travel range had declined by approximately 40%. No warning lights were illuminated. The vehicle was taken to the dealer, who informed the contact that the battery charging capacity could be expected to decline by up to 40% during the winter months. The vehicle was not repaired. The manufacturer was notified of the failure but did not assist. The failure mileage was 700.

NHTSA ID

11567208

Incident

Jan 23, 2024

Mileage

700 mi

SAFTE CONCERNS: 1. Vehicle has sever severe pulsing/shaking/jerking behavior in motion. So far I have encountered this problem when the vehicle was under 20 mph; 2. Vehicle lightly pulsing/vibrating when braking and does not stop smoothly; 3. Stepping on the gas pedal for 100% acceleration, the vehicle only went up to 30~40% power. BACKGROUND: I purchased this vehicle (with 25miles shown) on 4/21 evening around 9 pm PDT. Saturday 4/22 evening, the first time I took the car out for a drive, I experienced the concern 1 and 2 as stated above then I took it back to the dealership on 4/23 morning. I have recorded videos when vehicle was shaking. I will follow up with video attachments in email. The dealership diagnosed the car and did verify the strange behavior, but said all problems were fixed by the real axel steering software update from 4/24 to 4/25. Please find attached the service report. I then drove the car back with 91 miles shown on the vehicle 4/25 evening. However, 4/25 night, when the vehicle was reaching around 110 mile total mileage, I encountered the same issues again, along with a new one as described in concern 3 above. Through out the whole process, the vehicle was never over 40 mph, so no one got hurt or no accidents happened while the vehicle lost control. However, the issue was random and happened in my drive way, at traffic lights and as vehicle is turning on the roads, these strange behavior could not only risk passengers in the car but also put surrounding vehicles and traffic into risks. The vehicle only throw two error messages ONCE on 4/23 morning: 1) rare steering malfunction 2)auto brake system malfunction.

NHTSA ID

11519132

Incident

Apr 21, 2023