2019 Mercedes-Benz Sprinter 1500

After vehicle was placed in park it rolled by it self and damaged garage door to a property. Also I have a recording of vehicle rolling after placed in park. Vehicle has been at dealer for last 4 weeks and they can not duplicate problem according to them. no warning lamps

NHTSA ID

11572949

Incident

Jan 4, 2024

The contact is a fleet manager for a business which owns multiple 2019 Mercedes Benz Sprinter Vans. The contact stated that while operating the vehicle the SRS warning light would remain illuminated due to the metal driver side seat frame tearing under the seat and also the driver side seat material becoming worn and open were the airbag is located. In addition the front driver side door would not secure when closed due to a faulty door hinge. The vehicle was take to the local dealer who diagnosed that occupant sensor and driver side door hinge was faulty and needed to be replaced. The vehicle was not yet repaired. The contact indicated that all nineteen vehicles in the fleet had been serviced for the same failures. The manufacturer was notified of the failures. The failure mileage was 68,154.

NHTSA ID

11511544

Incident

Feb 2, 2022

Air blower, defrost, and heat failure in heavy rain creating a dangerous situation while driving 70mph on a two lane highway with oncoming traffic. I could not see and had to pull over. Visibility through the window became low very fast. Two years ago the same issue happened. The dealer updated software which fixed the issue, until now. When my vehicle was in the shop, they had another in as well with the same issue and they couldn't find a solution. The software update did not fix the problem for them. Long forum posts on the internet with many people having the same issue.

NHTSA ID

11470105

Incident

Jun 17, 2022

THE VEHICLE IS A WINNEBAGO REVEL RV BUILD ON A MERCEDES 4X4 SPRINTER. WHILE DRIVING, THE POWER STEERING HOSE DISCONNECTED FROM THE RADIATOR, DUMPED ALL THE POWER STEERING FLUID AND CAUSED ME TO LOSE STEERING. I WAS IN MOTION, DRIVING UP A WINDING GRAVEL MOUNTAIN ROAD WITH VERY SHARP CURVES. I WAS ABLE TO STOP AS I WAS TRAVELING AT LOW SPEED. THIS IS A COMMON PROBLEM WITH THE MERCEDES SPRINTER, WELL-KNOWN TO THE WINNEBAGO REVEL 4X4 FACEBOOK GROUP. THE HIGH-PRESSURE HOSE IS TOO SHORT AND THE SPRING CLAMP INSUFFICIENT TO HOLD THE HOSE ON TO THE RADIATOR FITTING.

NHTSA ID

11349244

Incident

Aug 10, 2020

Mileage

9,000 mi

THE 2019 SPRINTER HAS A SERIOUS PROBLEM WITH THE ACTIVE LANE KEEPING ASSIST FEATURE ("ALKA") A FEW WEEKS AGO I DROVE THE VAN FROM SAN DIEGO TO MAMMOTH MOUNTAIN (BISHOP, CA. I DIDN'T FEEL THE CROSSWIND WAS A DANGER BUT I HAD TWO HANDS ON THE WHEEL TO BE PREPARED JUST IN CASE AS I HAD EXPERIENCE ISSUES WITH THE ACTIVE LANE KEEPING ASSIST FEATURE IN THE PAST AND IT CAN NOT BE PERMANENTLY DISABLED. A BURST OF WIND HIT ME AND IT PUSHED ME ONTO THE RIGHT SOLID WHITE LINE. I HAD A FAIR AMOUNT OF TARMAC OUTSIDE THE LINE TO MY RIGHT SO I WASN'T THAT CONCERNED WITH MY TIRES BEING ON TOP OF THE LINE BUT THE VAN HAD OTHER IDEAS FOR ME. ALKA KICKED IN SUPER HARD AND CORRECTED ME BACK TOWARDS THE MIDDLE OF THE ROAD. IT SCARED THE CRAP OUT OF ME AS THE ALKA HIT A LOT HARDER THAN I HAD EVER EXPERIENCED BEFORE PULLING ME BACK TOWARDS THE ONCOMING TRAFFIC GOING THE OTHER WAY! I RECALL MY INITIAL REACTION AS THINKING I HAD IMPACTED AN ANIMAL OR SOMETHING IT "HIT" SO HARD. I WENT INTO PANIC MODE AS I THOUGHT ALKA WAS GOING TO PUSH ME INTO A HEAD ON COLLISION WITH ONCOMING TRAFFIC SO I INSTINCTIVELY COUNTER STEERED RIGHT TO CORRECT AWAY FROM ONCOMING TRAFFIC. THE NET RESULT WAS A VIOLENT RIGHT (WIND), LEFT (ALKA), RIGHT (DRIVER) COMBO THAT HAD ME THINKING FOR A SECOND I AS ABOUT TO LOSE CONTROL OF THE VAN AND FLIP IT. AN EXPERIENCE MY PILOT FRIENDS WOULD CALL HAVING A PUCKER FACTOR. I MANAGED TO CONTROL IT BUT IF I'M BEING HONEST, JUST BARELY. I PULLED OVER AND TOOK A LITTLE BREAK FROM DRIVING BEFORE MAKING SURE ALKA WAS TOTALLY OFF AND CONTINUING ON. I HAVE SINCE LEARNED FROM THE SPRINTER SOURCE INTERNET FORUM FROM OTHER DRIVERS THAT THEY ALSO HAVE EXPERIENCED SIMILAR ISSUES AND THAT NUMEROUS OWNERS OF MY EXACT VAN AGREE THAT THIS SYSTEM HAS SERIOUS FLAWS THAT MAY CAUSE A SERIOUS CRASH AS IT CAN BE UNPREDICTABLE AND OVERREACTING. THANK YOU FOR LOOKING INTO THIS ISSUE.

NHTSA ID

11308653

Incident

Jan 30, 2020

Mileage

3,000 mi

WHEN I WAS PARKED ON A CITY STREET I ACCIDENTALLY BUMPED THE GEAR SHIFT LEVER IN MY 2019 SPRINTER AFTER PRESSING THE IGNITION BUTTON THAT IS DIRECTLY IN FRONT OF THE LEVER. THIS PUT IT INTO NEUTRAL WITHOUT ME KNOWING, WITHOUT A BEEP OR ANY SIGNAL THAT IT WAS NOT IN PARK ANY LONGER. I ENDED UP ROLLING THE VEHICLE BACKWARDS INTO ANOTHER PARKED CAR WHEN I LET MY FOOT OFF THE BRAKE. THIS IS INCREDIBLY DANGEROUS AND SHOULD BE REVIEWED. BODY DAMAGE WAS CAUSED ON BOTH VEHICLES, AND SINCE THE INCIDENT I HAVE DONE RESEARCH ON THE LEVER DESIGN WHICH SEEMS TO BE UNIQUE TO MERCEDES WHICH HAS CAUSED DEATHS IN NEW YORK. JAKE FISHER, THE DIRECTOR OF AUTO TESTING AT CONSUMER REPORTS WAS CONNECTED TO THE ACCIDENT AND HAS A LOT OF INFORMATION ABOUT THE INEFFICIENCY AND SAFETY OF THE DESIGN. HTTPS://WWW.NYDAILYNEWS.COM/NEW-YORK/DONOHUE-SUV-GEARSHIFT-DESIGN-EYED-METRO-NORTH-TRAGEDY-ARTICLE-1.2125193

NHTSA ID

11298470

Incident

Dec 16, 2019

Mileage

3,500 mi

CLAMP ON THE POWER STEER HOSE CAME OFF. THE SPRING CLAMP DID NOT HOLD AND THE HOSE IS STRETCHED TOO TIGHT. WE LIVE IN FAIRBANKS, AK AND THE TEMPERATURE WAS -30 DEGREES. THE VEHICLE HAS LESS THAN 5000 MILES. WE WERE ABLE TO PUT ANOTHER CLAMP ON, WITH ONLY GETTING MINOR FROSTBITE ON FINGERS. WE WERE LUCKY THIS HAPPENED IN TOWN. THIS VEHICLE IS BEING PROMOTED AS A VEHICLE TO ACCESS MORE REMOTE LOCATIONS. THIS COULD LEAVE PEOPLE IN A DANGEROUS SITUATION. THIS HAS HAPPENED FREQUENTLY ON THIS VEHICLE ACCORDING TO SOCIAL MEDIA SITES. WE WERE LUCKILY PARKED IN A WALMART PARKING LOT, AND WHEN WE STARTED TO DRIVE OUT, THE STEERING WHEEL WOULD NOT TURN. AS WE HAD BEEN WARNED OF THIS HAPPENING, WE KNEW WHAT TO LOOK FOR. THERE WAS A POOL OF POWER STEERING FLUID BENEATH THE ENGINE. SHOULDNT THIS BE A RECALL ISSUE?

NHTSA ID

11290921

Incident

Dec 21, 2019

Mileage

4,850 mi

LANE DEPARTURE ASSIST OPTION - DANGEROUS AND DEADLY DESIGN IN CROSS WINDS, PASSING OR BEING PASSED BY OTHER TALL VEHICLES, ETCHING OUT OF ROAD TRAFFIC LANE MARKINGS IN CONSTRUCTION AREAS, AND ATTEMPTING ANY SWERVING EMERGENCY EVASIVE ACTION - THE VEHICLE BRAKES SUDDENLY LOCK UP AND THE STEERING BECOMES UNRESPONSIVE, THIS CAUSES ABRUPT RAPID DECELERATION AND LITTLE TO NO STEERING CONTROL. I ALMOST CAUSED A 6 VEHICLE PILE UP ON THE INTERSTATE THE FIRST TIME I DROVE MY NEW 2019 SPRINTER. AS IF THE ABOVE IS NOT HORRIBLE ENOUGH AND COUNTER TO ANY NORMAL DRIVING CORRECTION MANEUVER, THE BRAKE LIGHTS DO NOT EVEN COME ON... INCREDIBLY DANGEROUS. MERCEDES KNOWS ABOUT THE ISSUE, BUT HAS TAKEN NO ACTION.

NHTSA ID

11281858

Incident

Oct 26, 2019

Mileage

295 mi

EGR Valve Diagnosis & Cleaning (and EGR Cooler Cleaning) – OM642, Sprinter 906/907 Complaint Complaint A: The engine is jolting/bucking between 1700 and 1900 rpm. Complaint B: One or more mechanical related fault codes for EGR Valve stored in CDI control unit, with possible Check Engine Light. Review list of mechanical fault codes in table below. NOTE: If one or more electrical related fault codes for EGR Valve are also present in CDI, utilize Complaint C. Review list of electrical fault codes PDF document in attachments. Complaint C: One or more electrical related fault codes for EGR Valve stored in CDI control unit, with possible Check Engine Light. Review list of electrical fault codes PDF document attached. NOTE: This LI supersedes LI14.20‑N‑073813, which is no longer valid. Cause Cause of Complaint A: Increased friction between the EGR Valve blade and seat due to soot deposits causing a delay of the EGR Valve being able to reach the target value of the EGR Valve position controller. NOTE: This causes the EGR Valve blade and potentially the boost pressure controller to oscillate. Cause of Complaint B: Soot deposits between the EGR Valve blade and seat leading to the EGR Valve no longer being able to meet the desired target of the EGR Valve position controller. Cause of Complaint C: Internal EGR Valve or other electrical faults related to the EGR Valve function.

Acoustic Warning or message occurring when a closed sliding door is not recognized Complaint Customer may state the warning message or indicator accompanied by acoustic tone alerting the sliding door is ajar when the door is completely closed Cause There are several reasons that lead to the failure occurring: ‑ Mechanical damage through bending when loading and unloading ‑ Worn contact plates ‑‑> After detachment of silver plating, the coper plate is corroded ‑ Movement of sliding door/body when driving ‑‑> Contact pins do not always make contact with contact plate ‑‑> Central locking system fault message in instrument cluster Remedy In a problem case, replace contact switch for vehicles with +T50/+T55/+EL9 or contact plate with A4478201903 Check the fit of the sliding doors here and make any necessary adjustments as per AR72.16‑S‑1023E (447 /448) and AR72.16‑D‑1023TS (907/910). Further valid damage codes: 82326 Contact switch for central locking system on sliding door 82347 Contact plate for central locking system on sliding door 53196 K/Z contact plate for central locking system on sliding door 82645 Contact switch for sliding door

Brakes may lock up when reversing at slow speeds Complaint When reversing slowly, the vehicle erroneously triggers an emergency braking event, causing the brakes to lock up. Engine may not start following a key cycle. Cause The vehicle triggers a maneuvering or emergency braking event while reversing. The customer must then immediately park the vehicle (ignition Switched OFF) The hydraulic pressure release process within the ESP control unit may not be completed. Remedy Updating the software release of the RVC177 reversing camera

Fuel Level Unchanged After Refueling Complaint The customer reports that the fuel gauge shows inaccurate readings or remains unchanged after refueling. Cause The fuel level display may be incorrect due to one or both of the following conditions: 1. The Fuel Supply Control Unit (FSCU) may not recognize a refueling event if the Controller Area Network (CAN) does not enter sleep mode. This may occur if the vehicle is refueled with the engine running, the ignition is switched on during refueling, or aftermarket or upfitter‑installed equipment keeps the vehicle powered. 2. The fuel level sensor float or sensor arm may be restricted by the low‑pressure fuel pump pickup tube, fuel lines, electrical wiring, or an incorrectly positioned component. The fuel level sensor may become stuck above or below the pickup tube and indicate an incorrect fuel level. Similar FSCU actual values do not rule out a mechanical restriction. The fuel level sensor may be physically held at an incorrect position while the two actual values remain similar.

Sprinter 907 with 725.0 (NAG3 Classic) Transmission ‑ Shudder during acceleration Complaint Shudder may be felt in the following situations: • accelerating from stop or up hill • during upshifts Cause Under Investigation, possible torque converter clutch operation

Unavailability of MB Apps Complaint A popup is seen on the HU with the message "data connection temporarily not available". Cause MB Apps is officially sundowned for all vehicles with NTG5 Head Unit Variant. Remedy No support available for NTG5 Head Unit Variants for MB App related topics.