Recalls, owner-reported complaints, investigations and safety data
Data refreshed
Our database contains 2 NHTSA owner-reported complaints for the 2011 Mercedes-Benz Sprinter, most frequently naming the driver assistance, body & structure and brakes categories. 20 manufacturer communications are on file.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
When owners filed reports about this model year
Not enough dated records to plot a meaningful trend — 2 months of data.
Complaints grouped by the component NHTSA recorded
Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.
No recalls in our database for this model year
That does not guarantee a specific vehicle is unaffected — recalls are issued against VINs, and new campaigns are announced regularly. Check a VIN on NHTSA.gov.
Reports submitted to NHTSA, shown in the owner's own words
I WAS DRIVING ON THE HIGHWAY AND, I SUDDENLY LOST POWER. I PRESSED DOWN ON THE ACCELERATION PEDAL FULLY AND YET, THERE WAS NO POWER. A VERY DANGEROUS SITUATION. I BOUGHT THIS VEHICLE BRAND NEW FROM A DEALER AND SPENT A LOT OF MONEY. I DON'T WANT TO SPEND EVEN MORE JUST TO FIX UNNECESSARY PROBLEMS. *TR
ON FEBRUARY 20, 2013, I REPORT TO ALEX RODRIGUEZ SAID: "WHEN MY 2011 MERCEDES SPRINTER RUNNING ON HIGHWAY 59, THE ENGINE AUTOMATIC STOP WORKING ABOUT 1 MINUTES."[XXX] SENT A TOW TRUCK, OUR CAR PULLED TO THE REPAIR SITE. IN MARCH 1, 2013, [XXX] CALLED "THE CAR IS NO PROBLEM, WE HAVE TO RIDE 40 MILES."ON THE SAME DAY THE CAR BACK TO MY HOME.MY WIFE CALL THEM SAID: "THE VEHICLE ON THE HIGHWAY APPEAR THIS KIND OF CIRCUMSTANCE IS A VERY DANGEROUS THING, YOU JUST RIDE OUR CAR 40 MILES AND CONCLUDE THAT OUR CAR IS NO PROBLEM IS EXTREMELY IRRESPONSIBLE."THEY SAID: "IF YOU HAD CAR TROUBLE, WE WILLING TO TAKE ALL RESPONSIBILITY."ON MARCH 3, 2013, OUR CAR IN SAN ANTONIO ON HIGHWAY 410, THE SAME SITUATION COME AGAIN, AND THIS TIME THE "CHECK ENGINE" WARNING LIGHTS IS ON .ON MARCH 3, 2013, I REGISTERED VEHICLE REPAIR ON [XXX] WEBSITE WANT MAKE RESERVATION.ON MARCH 4, 2013, I CALLED [XXX]TWO TIMES AND LEAVED MESSAGE BOOKING VEHICLE REPAIR. AT 1022AM, [XXX] CALLED ME AND SAID: "WE CAN'T FIX YOUR CAR, YOU GO TO OTHER PLACES TO REPAIR YOU ARE CAR."I ASKED THE GENTLEMAN 2 TIMES:" ARE YOU SAYING YOU REFUSE TO PROVIDE REPAIR SERVICE FOR US?"THE ANSWER IS IN THE AFFIRMATIVE.WE HAVE TWO 2011 VEHICLES OF THE SAME MERCEDES SPRINTER,.ANOTHER CAR ALSO HAD A SIMILAR PROBLEM, BUT NOT SO SERIOUS, AND ANOTHER ONE OFTEN RADIO NOT WORKING.WE TOOK THE CAR TO [XXX] MANY TIMES, BUT THEY SAID THAT YOUR CAR IS NO PROBLEM.NOW WHAT SHOULD WE DO? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.
EQUIPMENT
Status of Parts Ordering - Sprinter
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Status of Parts Ordering - Sprinter
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Status of Parts Ordering - Sprinter
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Status of Parts Ordering - Sprinter
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Status of Parts Ordering - Sprinter
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Status of Parts Ordering - Sprinter
Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.
Complaint and recall counts across every year of this model
| Year | Complaints | Recalls | Investigations | Issue Index |
|---|---|---|---|---|
| 2011Viewing | 2 | 0 | 0 | — |
| 2010 | 2 | 0 | 0 | — |
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.