RoadVitals

2011 Mercedes-Benz Sprinter Owner Complaints

Reports submitted to NHTSA by owners and drivers, shown in full

Data refreshed

Complaints on fileComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
2
Latest Jul 19, 2014
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0
Filed in the last 12 monthsReports filed with NHTSA in the trailing 365 days. Recent volume reflects attention and vehicle age as much as anything else.
0
Reports on file since Mar 26, 2013

What this page shows

Our database holds 2 NHTSA owner-reported complaints for the 2011 Mercedes-Benz Sprinter. Each one is a report filed by an owner or driver and published by NHTSA without most of them being verified. A complaint is not a confirmed defect, not a recall and not a manufacturer bulletin. Narratives are shown exactly as filed.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

Complaints, most recent first

Showing 1–2 of 2

Body & structureDriver assistanceElectrical
Filed Jul 19, 2014

I WAS DRIVING ON THE HIGHWAY AND, I SUDDENLY LOST POWER. I PRESSED DOWN ON THE ACCELERATION PEDAL FULLY AND YET, THERE WAS NO POWER. A VERY DANGEROUS SITUATION. I BOUGHT THIS VEHICLE BRAND NEW FROM A DEALER AND SPENT A LOT OF MONEY. I DON'T WANT TO SPEND EVEN MORE JUST TO FIX UNNECESSARY PROBLEMS. *TR

NHTSA ID
10614738
Incident
Jul 17, 2014
BrakesDriver assistanceEngine
Filed Mar 26, 2013

ON FEBRUARY 20, 2013, I REPORT TO ALEX RODRIGUEZ SAID: "WHEN MY 2011 MERCEDES SPRINTER RUNNING ON HIGHWAY 59, THE ENGINE AUTOMATIC STOP WORKING ABOUT 1 MINUTES."[XXX] SENT A TOW TRUCK, OUR CAR PULLED TO THE REPAIR SITE. IN MARCH 1, 2013, [XXX] CALLED "THE CAR IS NO PROBLEM, WE HAVE TO RIDE 40 MILES."ON THE SAME DAY THE CAR BACK TO MY HOME.MY WIFE CALL THEM SAID: "THE VEHICLE ON THE HIGHWAY APPEAR THIS KIND OF CIRCUMSTANCE IS A VERY DANGEROUS THING, YOU JUST RIDE OUR CAR 40 MILES AND CONCLUDE THAT OUR CAR IS NO PROBLEM IS EXTREMELY IRRESPONSIBLE."THEY SAID: "IF YOU HAD CAR TROUBLE, WE WILLING TO TAKE ALL RESPONSIBILITY."ON MARCH 3, 2013, OUR CAR IN SAN ANTONIO ON HIGHWAY 410, THE SAME SITUATION COME AGAIN, AND THIS TIME THE "CHECK ENGINE" WARNING LIGHTS IS ON .ON MARCH 3, 2013, I REGISTERED VEHICLE REPAIR ON [XXX] WEBSITE WANT MAKE RESERVATION.ON MARCH 4, 2013, I CALLED [XXX]TWO TIMES AND LEAVED MESSAGE BOOKING VEHICLE REPAIR. AT 1022AM, [XXX] CALLED ME AND SAID: "WE CAN'T FIX YOUR CAR, YOU GO TO OTHER PLACES TO REPAIR YOU ARE CAR."I ASKED THE GENTLEMAN 2 TIMES:" ARE YOU SAYING YOU REFUSE TO PROVIDE REPAIR SERVICE FOR US?"THE ANSWER IS IN THE AFFIRMATIVE.WE HAVE TWO 2011 VEHICLES OF THE SAME MERCEDES SPRINTER,.ANOTHER CAR ALSO HAD A SIMILAR PROBLEM, BUT NOT SO SERIOUS, AND ANOTHER ONE OFTEN RADIO NOT WORKING.WE TOOK THE CAR TO [XXX] MANY TIMES, BUT THEY SAID THAT YOUR CAR IS NO PROBLEM.NOW WHAT SHOULD WE DO? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

NHTSA ID
10504565
Incident
Mar 20, 2013
Mileage
20,000 mi

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.

Data sources

Data on this page last refreshed .