Owner-reported complaints naming the steering system, filed with NHTSA
Data refreshed
Steering reportsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
16
Latest Nov 8, 2019
Share of all reportsThis category as a share of every owner report on file for this model year. One report can name more than one component, so the categories overlap.
10%
of 164 total
Crash or fire reportedReports in this category whose submitter recorded that a crash or a fire occurred. The reporter's own answer on the NHTSA form, not a verified finding.
1
Injuries or deaths reportedTotals the submitters entered on their own reports in this category. Not verified by NHTSA and not a casualty statistic.
2
What this page shows
Reports naming the steering system — racks, columns, power-steering assist and steering linkage. Every record below is an owner-reported complaint about the 1999 Mercury Grand Marquis submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 16 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Owner reports naming steering
Shown in the owner’s own words, exactly as filed
Steering
Filed Nov 8, 2019
WHILE DRIVING PINS IN STEERING COULM BECAME LOSSE AND CAUSED CAR TO SHUT OFF WHILE AT STOP LIGHT HAD TO TOW TO SERVICE SHOP; HAD FOUND COMMON FORD ISSUE WITH LOOSE STEERING PINS IN 1999 MERCURY GRAND MARQUIS SHOULD BE RECALL VERY DANGEROUS TO HAPPEN TO SOME CAST IS $300 PLUS TAX AND TOW I FEEL FORD OUWES ME TO THIS THAT BUILT THIS CAR NOT ME ITS COST AS MUCH AS A DECENT USED CAR TO DAY I WOULD LIKE FORD TO OFFFER ME HELP; WITH THERE PAST ISSUES WITH CARS
NHTSA ID
11278876
Incident
Nov 5, 2019
Mileage
154,850 mi
Seat beltsSteering
Filed Aug 23, 2016
SEAT BELTS FRONT BOTH SIDES,NOTHING BUT THE RETRACTER STICKS,SLOW MOVING LAP&SHOLD. STEERING SHAFT SEPARATES,RATTLES WHEN HITTING BUMPS HARD.
NHTSA ID
10898106
Incident
Aug 23, 2016
Steering
Filed Oct 28, 2015
Crash reported2 injuries reported
WHILE DRIVING ON THE EXPRESSWAY, THE VEHICLE SUDDENLY CHANGED LANES AND THE STEERING BECAME ERRATIC. UPON EXAMINATION, THE IDLER ARM HAD SEPARATED FROM THE STEERING LINK ARM. THERE WAS NO WARNING AND THE VEHICLE HAD RECENTLY PASSED A SAFETY INSPECTION.
NHTSA ID
10786786
Incident
Aug 14, 2015
Mileage
140,000 mi
Steering
Filed May 15, 2007
TL*THE CONTACT OWNS A 1999 MERCURY GRAND MARQUIS. WHILE BACKING OUT OF THE DRIVEWAY AT 1 MPH, THE OUTER LEFT FRONT TIE ROD DETACHED. NO PRIOR WORK WAS DONE TO THE VEHICLE. THE VEHICLE WAS TOWED TO THE DEALER WHO STATED THAT THE OUTER TIE ROD END DETACHED DUE TO LACK OF GREASE. THE DEALER REPLACED TWO INNER AND OUTER TIE ROD ENDS AND TWO ADJUSTER SLEEVES. THE ENGINE SIZE WAS UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 103,000. THE CONSUMER STATED THE TIE ROD WAS WORN OUT FROM THE INSIDE DUE TO LACK OF GREASE. UPDADATED 06/08/07. *JB
NHTSA ID
10190751
Incident
May 13, 2007
Mileage
103,000 mi
Steering
Filed Jul 18, 2005
BACKING UP THE TIE ROD FELL DOWN, STEERING IMPOSSIBLE
NHTSA ID
10129265
Incident
Jul 17, 2005
Mileage
78,643 mi
Steering
Filed Apr 6, 2005
WHILE DRIVING 30 MPH FRONT DRIVER'S SIDE TIE ROD FELL OFF. AS A RESULT, THE STEERING WHEEL WAS UNABLE TO TURN IN EITHER DIRECTION. THE CAUSE HAS YET TO BE DETERMINED. *AK THE ORIGINAL TIE ROD END WAS ASSEMBLED WITH NO GREASE AND COULD NOT BE GREASED. *BF *NM
NHTSA ID
10114949
Incident
Mar 2, 2005
Mileage
90,000 mi
Steering
Filed Feb 11, 2005
WHILE PARKING AT A LOW SPEED, THE FRONT RIGHT TIE ROD FELL OFF. THE CONSUMER HAD THE VEHICLE TOWED. THE DEALERSHIP REPAIRED THE TIE ROD. *JB...OTHER TIE ROD ON LEFT SIDE WAS ABOUT TO FALL OFF AND THE OTHER TWO WERE BADLY WORN. NO PLACE TO GREASE, SO IT MUDT BE LIFE TIME. *AK
NHTSA ID
10111383
Incident
Dec 30, 2004
Mileage
54,000 mi
Steering
Filed May 19, 2003
THE CONSUMER TOOK THE VEHICLE IN FOR AN OIL CHANGE AND THE MECHANIC STATED THAT THE LEFT TIE ROD NEEDED TO BE REPLACED BECAUSE THERE WAS TOO MUCH PLAY IN THE TIE ROD. *NLM
NHTSA ID
10020076
Mileage
1,999 mi
Steering
Filed Nov 16, 2002
IGNITION SWITCH FAILS TO TURN OVER. DT
NHTSA ID
769784
Steering
Filed Oct 12, 2002
I HAVE BEEN HAVING PROBLEMS WITH 'DEAD' SPOT IN MY STEERING, CAUSING ME TO OVERSTEER. I TOOK THE CAR TO A GOODYEAR SERVICE WHERE THEY ADJUSTED SOME PART ON THE GEAR BOX. THIS HELPED, BUT CONTINUED TO OVERSTEER THE VEHICLE. I RETURNED TO THE SHOP AGAIN AND PURCHASED FOUR (4) NEW TIRES, ALIGNED THE FRONT END ALL ALL FOUR WHEELS. AGAIN THE ADJUSTED THE GEAR BOX DUE TO MY COMPLAINT. I DROVE OVER TO SARASOTA WHERE I WAS NOT SATISFIED WITH THE WAY THE CAR WAS STEERING AND I RETURNED TO ANOTHER GOODYEAR STORE WHERE I WAS ADVISED THE GEAR BOX IS 'CONDEMNED' AND HAS TO BE REPLACED. MY CAR NOW 'WANDERS' ALL OVER THE ROAD AND I MUST FIGHT TO CONTROL THE VEHICLE IN A STRAIGHT LINE. I HAVE OWNED MANY CARS OVER THE YEARS AND HAVE TALKED TO SEVERAL MECHANICS WHO ADVISED ME THAT THIS IS NOT COMMON AND MUST BE A DEFECTIVE GEAR BOX INSTALLED ON THE VEHICLE. I FEEL MERCURY SHOULD REPLACE THE GEAR BOX AT THEIR EXPENSE, NOT MINE AS THIS IS A SAFETY FEATURE THAT SHOULD NOT OCCUR. MR
NHTSA ID
768384
Incident
Oct 9, 2002
ElectricalSteering
Filed Feb 4, 2002
WHEN TRYING TO PUT THE KEY INTO IGNITION STEERING WHEEL LOCKED UP, AND KEY WAS NOT ABLE TO BE TURNED. CONTACTED DEALER, AND DEALER WAS NOT WILLING TO DO ANYTHING.*AK
NHTSA ID
8003481
Incident
Dec 1, 2001
ElectricalSteering
Filed Aug 28, 2001
CONSUMER STATED THAT THE KEY WILL NOT TURN IN THE IGNITION, THE SERRING WHEEL LOCKS UP AND HAS TO BE JERKED BEFORE THE KEY CAN BE TUNED.
NHTSA ID
562682
ElectricalInterior & seatsSteering+2 more
Filed Dec 20, 2000
STEERING IS VERY HARD TO CONTROL, IT GOES WHERE BUMPS AND DIPS TAKE YOU. CAR WILL JUMP ALL OVER THE ROAD. STEERING HAS CONSTANT PULL TO LEFT WITH LOTS NOISE. ALSO STEEL TO STEEL SLAMMING NOISE. STEERING COLUM INSIDE CAR MOVES. DEALERS LOOK MAKE SOME ADJUSTMENTS,SAY FOUND NO PROBLEM. BUT PROBLEMS CONTINUE. I RETURNED FOR REPEAT PREFORMANCE. VERY ROUGH RIDE FRONT AND REAR . ELECTRICAL PROBLEMS SURFACING, LIGHTS FLICKERING,DASH,DOME HEADLIGHTS ETC., ENGINE CUT OUT AS IF I TURNED IT OFF AND THEN CAME BACK ON EACH TIME IHAVE BEEN SITTING STILL, TALK ABOUT A DANGEROUS DRIVING SITUATION! AGAIN THE DEALER CHECKS IT OUT FINDS NO PROBLEM SAYS THEY CANT ALWAYS FIND A PROBLEM UNTIL IT HAPPENS AND THEY HAVE THE CAR WHEN THE PROBLEM OCCURS. ALOT OF GOOD THATS GOING TO DO DRIVING DOWN THE HIGHWAY AT 60MPH WITH 5 KIDS IN THE CAR!!! THE AIR CONDITIONING DOESN'T COOL WELL AT FIRST THEY SAID NO PROBLEM THE WEATHER GOT VERY HOT ,THEY SET AN APPOINTMENT. THEY FOUND LOW PRESSURE REPLACED LOW PRSSURE CLUTCH SWITCH. I TOOK THE CAR IN AGAIN FOR POOR FRONT END AND STEERING CONTROL NOW ADDING TO THE LIST ALOUD SLAMMING TOGETHER OF 2 PIECES OF STEEL COMING FROM THE LEFT FRONT TIRE AREA EITHER GOING OVER BUMPS OR DIPS I CAN'T TELL WHICH BECAUSE IT HAPPENS RANDOMLY. THE SOLUTION, THE DEALER CHECKS THE RIGHT SIDE! SO THE CAR GOES BACK AGAIN . *AK
NHTSA ID
738031
Incident
May 25, 2000
SteeringSuspension
Filed Oct 10, 2000
FRONT OUTER TIE ROD FROZE, CAUSING DRIVER TO LOSE CONTROL OF VEHICLE. DEALER INDICATED RODS WERE REPLACED AT OWNER'S EXPENSE.*AK THE STEERING WHEEL BECAME RUBBERY BEFORE THE TIE ROD FROZE, AND WAS HARD TO CONTROL. FOUR WEEKS LATER, THE LOWER BALL JOINTS FAILED. *YH
NHTSA ID
872587
Incident
Sep 18, 2000
Steering
Filed Sep 12, 2000
AT TIME WHEN DRIVING AT HIGHWAY SPEED STEERING POWER ASSIST WORKED INTERMITTENTLY, CAUSING POOR VEHICLE STEERING CONTROL/ STEERING BECOME VERY DIFFICULT, RESULTING IN VEHICLE PULLING TO EITHER LEFT OR RIGHT . CONSUMER HAS CONTACTED DEALER. DEALER HAS DISCONNECTED THE SPEED SENSOR WHICH CORRECTED THE PROBLEM. *AK *SLC
NHTSA ID
870270
Steering
Filed Dec 21, 1999
WHILE MAKING A RIGHT OR A LEFT TURN THE STEERING WHEEL WOULD NOT RETURN BACK. DEALER HAS BEEN CONTACTED. *AK
NHTSA ID
852813
Incident
Nov 4, 1999
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Other components reported on this vehicle
Categories with enough reports to have a page of their own