Owner-reported complaints naming the steering system, filed with NHTSA
Data refreshed
Steering reportsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
18
Latest Mar 27, 2019
Share of all reportsThis category as a share of every owner report on file for this model year. One report can name more than one component, so the categories overlap.
11%
of 162 total
Crash or fire reportedReports in this category whose submitter recorded that a crash or a fire occurred. The reporter's own answer on the NHTSA form, not a verified finding.
4
Injuries or deaths reportedTotals the submitters entered on their own reports in this category. Not verified by NHTSA and not a casualty statistic.
3
What this page shows
Reports naming the steering system — racks, columns, power-steering assist and steering linkage. Every record below is an owner-reported complaint about the 2000 Mercury Grand Marquis submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 18 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Owner reports naming steering
Shown in the owner’s own words, exactly as filed
Steering
Filed Mar 27, 2019
TL* THE CONTACT OWNS A 2000 MERCURY GRAND MARQUIS. THE CONTACT HEARD A SQUEAKING NOISE COMING FROM THE FRONT END OF THE VEHICLE. WHILE DRIVING 65 MPH, THE VEHICLE SHOOK VIOLENTLY AND THE STEERING WHEEL VIBRATED. WHEN THE CONTACT ATTEMPTED TO MAKE A TURN, THE STEERING WOULD NOT ALIGN WITH THE TURN AND THE CONTACT HAD TO OVER COMPENSATE TO COMPLETE THE TURN. CARRIAGE FORD INC (908 E LEWIS AND CLARK PKWY, CLARKSVILLE, IN 47129, (812) 284-4444) STATED THAT THERE WAS NO RECALL; THEREFORE, THEY COULD NOT ASSIST WITH THE REPAIRS. THE MANUFACTURER WAS CONTACTED AND CONFIRMED THAT THERE WERE NO RECALLS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.
NHTSA ID
11191950
Incident
Mar 1, 2017
Steering
Filed Sep 15, 2018
"GRAND MARQUIS LS RECALL " STEERING IS BECOMING INCREASINGLY UNSTABLE.
NHTSA ID
11129661
Incident
Aug 1, 2018
Mileage
179,000 mi
Seat beltsSteering
Filed Jul 24, 2018
THE SEAT BELTS DO NOT RESTRAIN. ALSO, THE STEERING ROD WAS BROKEN AND FIXED AT THE LAST INSPECTION WHICH WAS 5/2018. WE WERE TOLD THAT THE SEAT BELTS WOULD COST $1500 OR MORE TO REPAIR. I SAW ON THIS WEBSITE THAT THERE WAS A RECALL ON SEAT BELTS NOT RESTRAINING.
NHTSA ID
11113437
Incident
May 1, 2018
Mileage
75,000 mi
Fuel systemSteering
Filed Jan 26, 2018
"TAKATA RECALL" WHEN PUTTING GAS IN MY CAR THE FUEL LEAKS OUT BEFORE THE GAS GETS INTO THE TANK BY FUEL FILTER. AND THE STEERING COLUMN MAKES A POPPING AND WINDING SOUND WHEN STEERING WHEEL IS IN USE DRIVING THE CAR.
NHTSA ID
11065328
Incident
Dec 3, 2017
Mileage
258,000 mi
Steering
Filed Dec 22, 2016
Crash reported
A BOLT IN THE SHIFTING LINKAGE LOOSENS OVER TIME ON MANY FORD MODELS. OUR BOLT APPARENTLY LOOSENED & CAUSES SHIFTER TO BE IN A GREAT OTHER THAN WHAT IS INDICATED ON THE DASH. OUR VEHICLE INDICATED IT WAS IN THE ' PARK' POSITION, BUT WAS NOT. THE VEHICLE LATER ROLLED DOWN THE HILL & CAUSED NEARLY $1200 OF DAMAGE TO THE PASSENGER SIDE. FORD KNOWS OF THIS PROBLEM.
NHTSA ID
10937065
Incident
Sep 17, 2016
Mileage
90,000 mi
SteeringSuspension
Filed Feb 22, 2016
WHILE DRIVING DOWN GA HIGHWAY 16 FROM DUBLIN, GA TO WARNER ROBINS, GA THE CAR STARTED SWAYING AND BECOME VERY HARD TO CONTROLL. NEARLY MISSED GOING UNDER A SEMI.EXTREMELY SCAREY. HAD TO PULL OFF ROAD FORCIBLY. TURN VEHICLE OFF WAITED FOR A WHILE THEN PROCEEDED HOME VERY CATIOUSLY.
NHTSA ID
10837481
Incident
Feb 11, 2016
Mileage
156,000 mi
Steering
Filed Dec 13, 2011
TL* THE CONTACT OWNS A 2000 MERCURY GRAND MARQUIS. THE CONTACT WAS DRIVING 35 MPH WHEN HE STARTED HAVING DIFFICULTIES TURNING THE STEERING WHEEL. AFTER INSPECTING THE VEHICLE, HE NOTICED THAT THE DRIVER SIDE LOWER CONTROL ARM WAS CRACKED. THE VEHICLE WAS NOT TAKEN TO THE DEALER AND THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 146,000.
NHTSA ID
10439703
Incident
Jul 12, 2011
Mileage
146,000 mi
SteeringTransmission
Filed Sep 4, 2008
ON 08/18/2008 MY MOTHER TOOK HER VEHICLE TO SUNNYVALE LINCOLN MERCURY DEALERSHIP [408] 732-7000[SHE PURCHASED THE VEHICLE THERE] BECAUSE SHE WAS HAVING PROBLEMS GETTING THE TRANSMISSION TO GO IN GEAR USING THE GEAR SHIFT HANDLE ON THE STEERING COLOMN. THE DEALERSHIP [INVOICE 24804, GABRIEL MEDINA] SAID THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE DROVE O.K. IT WAS JUST HARD TO GO FROM PARK TO DRIVE. MY MOTHER IS 86 YEARS OLD AND LIVES BY HER SELF. I FEEL STRONGLY THAT SHE WAS TAKEN FOR A RIDE AND CHEATED OUT OF $2,611.93. SHE WAS NEVER TOLD AS TO WHY THE TRANSMISSION NEEDED TO BE REPLACED, SHE DRIVES A 2000 MERCURY GRAND MARQUIS WITH 17,352 MILES ON IT. ALL OIL CHANGES AND SERVICE WORK WAS DONE AT THE DEALERSHIP FROM DAY ONE. NOW THE TRANSMISSION IS MISSING. HER WARRANTY COVERAGE FOR THE TRANSMISSION IS HER RECEIPT FROM THE DEALERSHIP. THERE WAS NEVER A PROBLEM WITH THE SHIFTING OF THE TRANSMISSION ONCE SHE GOT THE GEAR SHIFT HANDLE TO GO TO DRIVE. SO, IF THERE IS A PROBLEM WITH THE LINKAGE FROM THE STEERING COLUMN TO THE TRANSMISSION, WHY DID THE TRANSMISSION HAVE TO BE REPLACED? *TR
NHTSA ID
10240968
Incident
Aug 19, 2008
Mileage
17,352 mi
ElectricalSteering
Filed Aug 1, 2003
AN ELECTRICAL SYSTEM MALFUNCTIONED CAUSED THE HEADLIGHTS FLICKER WHILE DRIVING. THE AIR CONDITIONER MALFUNCTIONED. THE VEHICLE EXPERIENCED NOISE IN THE GEAR BOX. THE TECHNICIAN PACKED GREASE ON THE RIMS AND UNDER THE WHEEL COVERS. THE BATTERY FAILED AND AS A RESULT THE VEHICLE WOULD NOT START. *AK *CB *NLM
NHTSA ID
10026483
Incident
Jul 1, 2003
Mileage
15,311 mi
Steering
Filed Jun 26, 2003
WHILE DRIVING THE STEERING WHEEL BECAME DIFFICULT TO TURN. IT WAS LATER DETERMINED THE STEERING BELT CAME OFF THE VEHICLE. *NLM PH *JB
NHTSA ID
10018049
Incident
Apr 15, 2003
Mileage
21,010 mi
Steering
Filed Aug 28, 2002
WHEN MAKING A SLOW LEFT TURN STEERING COLUMN RATTLES. THIS HAS HAPPENED 4 TIMES. DEALER CANNOT FIND A PROBLEM.*AK *YH
NHTSA ID
8017453
Incident
Oct 1, 2000
ElectricalSteering
Filed Aug 13, 2002
Crash reportedFire reported1 injury reported
CONSUMER LOST CONTROL AT 35 MPH ON A GRAVEL ROAD, VEHICLE HIT A TREE, THEN BURSTED INTO FLAMES. CONSUMER SUFFERED MINOR HEAD INJURIES, VEHICLE WAS TOTALLED. CAUSE OF FIRE UNKNOWN AT THIS TIME. *AK WHILE DRIVING THE CONSUMER HAD MET ANOTHER DRIVER GOING SOUTH IN THE MIDDLE AND TRIED TO MISS THE OTHER VEHICLE AND LOST CONTROL. THE CONSUMER RAN INTO THE WOODS AND HIT TWO SMALL TREES AND THE VEHICLE THEN CAUGHT FIRE, WHICH STARTED UNDER THE WHEEL OF THE DRIVERS SIDE. THE CONSUMER WENT INTO THE WINDSHIELD AND INJURED HER FOREHEAD/HEAD AND NECK. *SCC
NHTSA ID
8016099
Incident
Aug 11, 2002
Steering
Filed Jan 17, 2002
WHILE TURNING, STEERING WOULD NOT RETURN BACK TO CENTER, DEALER REPLACED POWER STEERING PUMP. *TT
NHTSA ID
564006
Incident
Jun 25, 2001
SteeringSuspension
Filed Jun 27, 2001
Crash reported2 injuries reported
WHILE DRIVING 65 MPH STARTED TO CHANGE LANES, AND NOTICED ANOTHER VEHICLE IN SAME LANE, AND SWERVED BACK TO THE RIGHT. AS SOON AS SHE TURNED WHEEL TO RIGHT SHE LOST CONTROL OF VEHICLE, IT WENT ACROSS 2 LANES OF TRAFFIC TO LEFT, AND HIT A TRACTOR TRAILER HEAD-ON . AIRBAGS DID DEPLOY. CONSUMER AND PASSENGER SUSTAINED MINOR INJURIES. CONSUMER STATED IT FELT LIKE VEHICLE WAS ON ICE. PRIOR TO THIS, WHEN DRIVING OVER A BUMP, VEHICLE WAS HARD TO CONTROL. INSURANCE WILL SEND AN INVESTIGATOR, VEHICLE WAS TOTALLED. *AK CONSUMER STATED THAT THE AMOUNT OF MOVEMENT SHE MADE TO RETURN TO THE OTHER LANE WAS NOT EXTREME, HOWEVER THE FRONT OF THE VEHICLE SPUN TO THE RIGHT CAUSING HER TO STRIKE THE SIDE OF A FLATBED TRACTOR TRAILER. *SLC
NHTSA ID
891410
Incident
Jun 21, 2001
Steering
Filed Mar 21, 2001
POWERSTEERING FLUID LEAKING/GEAR BOX REPLACED TWICE/ PITMAN ARM/ POWER STEERING PUMP REPLACED, AND STEERING WHEEL HAS TOO MUCH PLAY, TO DEALER 4 TIMES, CANNOT REMEDY STEERING WHEEL PROBLEM. *AK *SLC
NHTSA ID
883682
Incident
Oct 1, 2000
Steering
Filed Nov 21, 2000
SOMETIMES WHEN TURNING STEERING WHEEL STEERING GETS LOCKED INTO PLACE. MECHANIC TOLD CONSUMER THERE WAS TOO MUCH PRESSURE COMING FROM STEERING WHEEL LOCKING SYSTEM. IN AN EMERGENCY WON'T BE ABLE TO START CAR. *AK
NHTSA ID
875302
Incident
Oct 23, 2000
Steering
Filed Nov 13, 2000
SOMETIMES WHILE TURNING STEERING WHEEL WILL GET LOCKED INTO PLACE. CONSUMER FEELS THIS HAPPENS BECAUSE THERE IS TOO MUCH PRESSURE COMING FROM STEERING WHEEL LOCKING SYSTEM.*AK *SLC
NHTSA ID
874825
Incident
Oct 23, 2000
Steering
Filed Feb 18, 2000
NO SUMMARY LISTED FOR ABOVE VEHICLE. *AK
NHTSA ID
718925
Incident
Sep 15, 1999
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Other components reported on this vehicle
Categories with enough reports to have a page of their own