Owner-reported complaints naming the electrical system, filed with NHTSA
Data refreshed
Electrical reportsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
10
Latest Jul 18, 2022
Share of all reportsThis category as a share of every owner report on file for this model year. One report can name more than one component, so the categories overlap.
13%
of 78 total
Crash or fire reportedReports in this category whose submitter recorded that a crash or a fire occurred. The reporter's own answer on the NHTSA form, not a verified finding.
1
Injuries or deaths reportedTotals the submitters entered on their own reports in this category. Not verified by NHTSA and not a casualty statistic.
1
What this page shows
Reports naming the electrical system — wiring, battery, charging, control modules, infotainment and electrical accessories. Every record below is an owner-reported complaint about the 2002 Mercury Grand Marquis submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 10 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Owner reports naming electrical
Shown in the owner’s own words, exactly as filed
Driver assistanceElectricalFuel system
Filed Jul 18, 2022
?yrs.ago While backing out of parking space at Calaveras Lumber, after shifting into reverse, & removing my foot from the brake; the engine appeared to receive a huge burst of fuel which shot me backward like a rocket slamming my vehicle into and wedging it under the frame of a pickup truck parked in the same lot. I am glad I was parked and had my foot on the brake prior to this unit or system malfunction otherwise the injuries could easily have been fatal on the highway. I think this defect may be a contributing factor to the car dying recently while on my way to a Wedding Reception in Roseville, which left me stranded after dark for 41/2hrs and 71/2hrs. 2days later. I have not been able to start vehicle since and mechanics unable to diagnose why the engine is fuel starved when system parts tested appear to be in good working order. Something seems to be shutting off power or preventing power to the fuel pump and it is not the inertia switch, relays, fuses etc.. Components have been previously inspected by numerous others including dealer. No Recognizable Alert/Warning Prior to Incidents!
NHTSA ID
11474583
Incident
Jul 8, 2022
ElectricalExterior lighting
Filed Apr 5, 2018
TL* THE CONTACT OWNS A 2002 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE HAZARD LIGHTS, DAYTIME RUNNING LAMPS, LOW BEAM, AND HIGH BEAM HEADLIGHTS FAILED TO ILLUMINATE. THE FAILURE PROGRESSED WITHOUT WARNING. TWO DEALERS (POMPANO FORD LINCOLN, 2741 N FEDERAL HWY, POMPANO BEACH, FL 33064, (888) 718-9266 AND SCHUMACHER LINCOLN OF DELRAY, 2102 S FEDERAL HWY, DELRAY BEACH, FL 33483, (561) 454-1800) WERE CONTACTED, BUT THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THERE WERE FIVE TSBS FOR THE EXTERIOR LIGHTING, BUT NO RECALL WAS ISSUED. THE APPROXIMATE FAILURE MILEAGE WAS 72,234.
NHTSA ID
11083428
Incident
Mar 23, 2018
Mileage
72,234 mi
ElectricalExterior lighting
Filed Aug 27, 2015
AFTER DRIVING TO MALL MY DAUGHTER REALIZED THAT MY HEAD LIGHTS WERE NOT ON. CHECKED ALL FUSE (UNDER DASH AND UNDER HOOD). NONE WERE BLOWN. REALIZED THAT HAD NO DOME LIGHT BUT DID HAVE MAP/READING LIGHTS. NO TAIL LIGHTS OR BRAKE LIGHTS EXCEPT THIRD BRAKE LIGHTS. HAD BRIGHTS IF I HELD HIGH BEAM LEVER. HAD CAR TOWED TO SHOP. WAS TOLD THAT IT WAS THE LIGHT CONTROL MODULE (LCM). WAS TOLD THAT FORD HAD AND EXTENDED WARRANTY ON THIS PART. TOOK IT TO FORD DEALER. THEY SAID THAT IT WAS ONLY FOR THE 2003-2005 MODELS AND THAT MY CAR WAS NOT COVERED. I THINK THEY SHOULD EXTEND THIS WARRANTY TO THE THE 2002 MODELS SEEING THAT THIS IS A COMMON PROBLEM WITH EARLIER MODELS AND NOT JUST THE 2003-2005 MODELS. IT IS PROBABLY THE SAME PART.
NHTSA ID
10759856
Incident
Aug 22, 2015
Mileage
118,575 mi
ElectricalSuspension
Filed Jun 19, 2012
SHORTLY AFTER PURCHASE WE WENT BACK TO DEALER TO COMPLAIN ABOUT BOUNCY SUSPENSION THAT MADE THE CAR GO SIDEWAYS ON THE HIGHWAY WHEN GOING OVER BUMPS WHILE IN MILD TURNS (JUST HIGHWAY DIRECTION CHANGES NOT GETTING OFF/ON, ETC.). DEALER LOOKED INTO PROBLEM VIA FMC AND SAID THE 02 SUSPENSION HAD BEEN CHANGED TO IMPROVE ITS RIDE (HA). THE CHANGES WERE TOO GREAT TO BE ABLE TO CHANGE COMPONENTS TO GET THE RIDE BACK TO WHAT IT WAS IN EARLIER YEARS. ONLY CHANGES WE COULD DO TO IMPROVE IT WERE TO GET 4 NEW HIGH PRESSURE (FAST RESPONDING) KB SHOCKS AND GOODYEAR ASSURANCE TOURING (MORE FLEX IN SIDEWALL) TIRES TO REDUCE THE IMPACT. NOW THE CAR DOES NOT LATERALLY JUMP FEET BUT RATHER INCHES DURING HIGHWAY DRIVING AS DESCRIBED ABOVE. ALSO: STARTING RELAY WAS REPLACED TWICE AND HARNESS CONTACTS IN LOWER STEERING COLUMN DEVELOPED POOR CONNECTIONS AND HAD TO BE SPRAYED WITH HIGH COST CAIG CONTACT IMPROVER TO GET CAR TO START CONSISTENTLY. ALSO: BRAKE PEDAL RAISE/LOWER MOTOR BURNED OUT DUE TO GEAR SEIZING UP IN THAT AREA AND HAD TO BE REPLACED WITH GREAT DIFFICULTY FINDING A REPLACEMENT ACROSS COUNTRY SINCE FMC DOESN'T MAKE PARTS ANYMORE (> 7 YRS I GUESS). ALSO: ALL 8 INDIVIDUAL CYLINDER SPARK COILS WERE REPLACED WITH HIGH PERFORMANCE AFTERMARKET ONES AFTER TWO OF FORDS COILS FAILED, ONE AT A TIME. ALL IN ALL NOT A GREAT CAR. *JS
NHTSA ID
10462251
Incident
May 1, 2002
Mileage
1,000 mi
Electrical
Filed Oct 16, 2011
DURING HEIGHT OF THE RUSH HOUR AT 4:00 PM I WAS TRAVELING ON NJ TURNPIKE AT 65 MPH IN THE MIDDLE LANE, STARTED TO HEAR A CLICKING SOUND. ALL OF A SUDDEN THE CAR'S ENGINE STOPPED, HAD NO POWER STEERING AND THE ENTIRE ELECTRICAL SYSTEM FAILED, (THE CAR'S BATTERY WAS REPLACED IN 12/2010) . DIRECTIONAL SIGNALS, AND EMERGENCY FLASHER DID NOT WORK, NOR COULD I LOWER THE WINDOWS. I WAS ABLE TO COAST TO THE SHOULDER OF THE ROAD WHEN A SLOW MOVING TRUCK WAS COMING UP ON THE RIGHT SIDE. NO CLICKING SOUND WAS HEARD TRYING TO RESTART THE CAR. *TR
NHTSA ID
10430392
Incident
Oct 13, 2011
Mileage
112,000 mi
Driver assistanceElectrical
Filed Dec 28, 2005
DT*: THE CONTACT STATED THE VEHICLE DID NOT ALWAYS START. WHEN IT DID START THE ENGINE STALLED WHILE IDLING. TO ALLEVIATE STALLING THE ACCELERATOR PEDAL MUST BE PUMPED HARD WHILE STARTING THE VEHICLE. THE VEHICLE HAS BEEN TO THE DEALERSHIP MULTIPLE TIMES AND THEY WERE UNABLE TO DUPLICATE THE PROBLEM. THE IAC VALVE WAS REPLACED, AND THE COMPUTER WAS REPROGRAMMED. NEITHER OF THESE EFFORTS REPAIRED THE PROBLEM. *AK
NHTSA ID
10146217
Incident
Feb 3, 2005
Mileage
24,998 mi
Electrical
Filed Apr 25, 2005
Fire reported1 injury reported
SLIGHT WHITE SMOKE APPEARING THROUGH VENTS IN AUTO. THEN WHEN WE PARKED IT EXTREME SMOKE CAME INTO VENTS FILLING PASSANGER COMPARTMENT. ALSO EXTREME WHITE SMOKE MIXED WITH BLACK CAME THROUGH VENTS BETWEEN HOOD AND WINDSHIELD. I OPENED HOOD AND IT WAS APPARENTLY BETWEEN FIREWALL & DASH. HAD TERRIBLE SMELL LIKE ROTTED TUNA. WIFE STILL HAVING BREATING PROBLEMS FROM INHALATION. HAD CAR TOWED TO DEALERSHIP.*AK
NHTSA ID
10118362
Incident
Apr 23, 2005
Mileage
50,000 mi
ElectricalExterior lighting
Filed Apr 9, 2004
PROBLEMS WITH MY WIFE'S 2002 MERCURY GRAND MARQUIS LS NOT CRANKING AT ODD TIMES. I HAVE CRANKED UP THE CAR, AND DRIVEN IT INTO THE GARAGE, THEN GO BACK OUT A COUPLE MINUTE LATER - 15-30 MINUTES - AND THE CAR WOULD NOT CRANK. THE LAST TIME I PULLED THE CAR INTO THE GARAGE ONE EVENING AND WHEN MY WIFE WENT TO GO TO WORK THE NEXT MORNING IT WOULD NOT CRANK. THE DEALER'S SERVICE DEPARTMENT CAN NOT FIND A PROBLEM. HOWEVER, THE LEFT TURN SIGNAL WENT OUT ABOUT A YEAR AGO, REQUIRING A MODULE BE REPLACED. AFTER THAT WE NOTICED THE FOOT PEDAL ADJUSTMENT DIID NOT WORK AND A LOOSE CONNECTION WAS FOUND TO BE THE PROBLEM. THE STARTING PROBLEMS DID NOT START UNTIL AFTER THE TURN SIGNAL MODULE WAS REPLACED. I HAVE FOUND OTHER INCIDENTS OF PROBLEMS WITH THE IGNITION SWITCH FOR THIS MODEL MERCURY. *AK
NHTSA ID
10065824
Incident
Apr 6, 2004
Mileage
15,213 mi
ElectricalSuspension
Filed Jul 7, 2003
THIS IS A CONCERN AND I AM WONDERING, IF IT SHOULD IN FACT BE A COMPLAINT. I PURCHASED A 2002 MERCURY MARQUIS ON JUNE 12TH OF 2003. I WAS ASSURED THIS, AS OTHER AUTOS HAD BEEN CHECKED OUT AND IN GOOD ORDER. I AM NOW NOTICING THE IGNITION KEY SOMETIMES DOES NOT TURN WHEN I AM TRYING TO START THE CAR. EQUALLY IMPORTANT, I RAN A CARFAX REPORT AND DISCOVERED ON 11/18/02 THIS CAR HAD 27,262 MILES. WHEN I PURCHASED IT, AND BECAUSE OF THE MILEAGE, WHICH AT THAT TIME WAS 27,279 I WAS ASSURED THIS WAS A GOOD CAR. I FIND NOW, THAT IT WAS NOT THE RETIRED, SENIOR CITIZEN WHO WANTED A NEW AUTO TRADE IN, BUT THIS WAS A RENTAL CAR FROM BURLINGGAME, CA. NOW I AM WONDERING IF I SHOULD BE CONCERNED THIS CAR WAS SITTING FOR 8 MONTHS AND THUS ONLY HAD 17 MILES MORE IN JUNE THAN IN NOVEMBER? OR BE SUSPECT ABOUT THE ODOMETER BEING ROLLED BACK? IT JUST DOESN'T SEEM ACCURATE A 2002 WOULD ONLY HAVE 17 MILES MORE IN 8 MONTHS FROM NOV. 2002 TO JUNE 12, 2003.THANK YOU.
NHTSA ID
10025559
Incident
Jun 13, 2002
BrakesElectrical
Filed Jul 3, 2003
WHEN THE CONSUMER APPLIED THE BRAKE HIS FOOT ALSO HIT THE ACCELERATOR PEDAL WHICH CAUSED THE VEHICLE TO ACCELERATE SUDDENLY. THE VEHICLE TURN SIGNAL WERE INOPERATIVE AND THE IGNITION KEY WAS HARD TO TURN AT TIMES. *JB *CB *NLM
NHTSA ID
10020198
Incident
Sep 24, 2002
Mileage
4,093 mi
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Other components reported on this vehicle
Categories with enough reports to have a page of their own